Every review we hold for the Muswell Hill office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotEmily was very helpful and confident in…
Emily was very helpful and confident in the knowledge of the local areaWe had questions which she answered with alot of extra information
Mandy · 27 February 2023
Agent replied · 18 September 2023
Dear Mandy. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
GoogleFrom start to finish, Sheriaz and Faisal have been excellent and have provided great service to provide a smooth move in!
Alexander · 8 August 2025
Agent replied · 22 April 2026
We are delighted to hear Sheriaz and Faisal provided excellent service for your smooth move!
★★★★★ 5/5
TrustpilotI’m extremely happy with the service…
I’m extremely happy with the service I’ve received from this company. They have been kind, respectful and incredibly helpful at every step along the minefield of selling a property. I don’t know how I would have managed without their help. Jatin was my allocated agent and he went far beyond his remit to help me at every turn. I can’t recommend them enough, Evelyn Simpson
Evelyn · 17 December 2021
★★★★★ 5/5
TrustpilotThank you so much Kevin!!
We recently rent our house through Martyn Gerrard.Kevin was extremely helpful throughout and made the stress of referencing, paperwork and moving much easier. He was always easily contactable and the use of WhatsApp made things a lot easier, rather than waiting on hold or for a callback. Thank you for helping us move into our dream home!
Sam · 8 December 2022
★★★★★ 1/5
TrustpilotWorst company to deal with!!
Worst company to deal with!!! Let my flat through them with rent guarantee, the tenants decided not to pay and I am left out of pocket! What is the purpose of your rent guarantee scheme if you can't guarantee the rent. Worst communication ever, emails are hardly replied, person dealing with you is never in office! DO NOT USE THEM!
Gayan · 13 December 2023
Agent replied · 27 January 2024
Hi Mr Fernando, we are sorry you have had this problem and that our communication with you has not been as we would want. We understand there was an issue with the rent guarantee in this particular instance as only part of the money due to you was paid out after the tenant - who had been paying the rent properly for some time - suddenly stopped paying. As you know our Head of Property Management has been working on this for you and has now got the insurance company to pay all the money due to you.Again we are sorry that you have had these issues and that it has taken longer than we would have expected to sort out with the insurers.
★★★★★ 5/5
GoogleBought a house with Jaysuri and it was a good experience - he has always been on top of things, and kept things moving through both delays from me and from the sellers. Also a good experience at the viewing with his colleague whose name I have unfortunately forgotten - she was very knowledgeable, friendly, and we were able to see everything we needed to see in one visit. Would recommend.
Matthew · 11 February 2023
Agent replied
Dear Matthew. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service.
Our Muswell Hill office wishes you the best of luck and looks forward to working with you in the future.
★★★★★ 5/5
GoogleI sold my Muswell Hill flat through Martyn Gerrard. I was very impressed with the whole process, (both before and after agreeing the sale).
Every member of staff that I had contact with, was helpful, even more so with Umit, who kept me updated throughout, and was always very responsive when I had worries or queries. I would thoroughly recommend them, which is saying something, as I have had bad experiences with Estate agents in the past.
Peter · 22 September 2024
★★★★★ 1/5
TrustpilotHorrible experience having to deal with Martyn Gerrard
Horrible experience having to deal with this company. Their contractors for one of their buildings have damaged our property, and after originally saying they’ll look into it, they’ve ignored me since. It’s been 2 weeks since the damage occurred and there’s been no progress. Unscrupulous company - avoid.
Ben · 2 August 2024
Agent replied · 23 August 2024
Hi Ben, we understand that the issue you're experiencing relates to the building next door, managed by our Block Management team. We’ve been in touch with you via email and phone to keep you informed, and we’ll continue to keep you informed as we follow up with the contractor to resolve this as quickly as possible.The repairs were necessary to address a leak affecting your flat and our property. We replaced the capstones on the parapet wall between the two properties, as the old rendering on both sides was severely damaged and likely the main cause of the leaks. Unfortunately, it seems the contractor did not clean up properly after finishing their work, and we are actively pursuing them to rectify this. However, we believe the damage to the wall was due to the age and condition of the rendering rather than the contractor’s actions. With the new capstones in place, we expect this should prevent any further leaks.
★★★★★ 5/5
TrustpilotExcellent customer service
Excellent customer service and attention to detail Annie and Maria along with Tyrell helped make the sale of our property in Gaisford Street go as smoothly as possible.Thanks Joe & Bridget
Joe · 19 August 2024
★★★★★ 5/5
TrustpilotWas shown a property by Anna and she…
Was shown a property by Anna and she was very attentive and gave all the information needed with no rush. Would recommend!
JV · 8 May 2026
★★★★★ 5/5
TrustpilotBuying a property
Jenna was patient and very professional. She answered all our questions , and we had many, and we never felts she was pushing us into buying or making a decision we were not 100% comfortable with. She was always quick to respond and absolutely lovely.
Iris · 13 November 2023
★★★★★ 5/5
TrustpilotMuswell Hill flat sale
I sold my flat through Martyn Gerrard, (Muswell Hill branch). I was very impressed with the whole process, (both before and after agreeing the sale).Every member of staff that I had contact with, was helpful, even more so with Umit, who kept me updated throughout, and was always very responsive when I had worries or queries. I would thoroughly recommend them, which is saying something, as I have had bad experiences with Estate agents in the past
Bournemouth · 19 September 2024
★★★★★ 5/5
GoogleGlenn at Martyn Gerrard was fantastic. He carefully guided us through a minefield of issues that arose during the house-buying process whilst a worldwide pandemic and lockdown ensued! Thanks to him we managed to buy the house and get things sorted before our new baby arrived even when the odds were stacked against this happening. Would happily recommend Martyn Gerrard, due to our great experience with Glenn and the team.
Stephen · 11 October 2020
★★★★★ 5/5
GoogleWe recently bought a property through Martyn Gerrard at Muswell Hill. Glenn Lewis was the Estate Agent we dealt with, and it was a genuine pleasure to deal with him. He was very affable and competent and made the potentially stressful process an enjoyable one. Now we are moving into the house of our dreams and I have nothing but praise for Glenn and everyone at this branch who helped! Thank you!
Ross · 24 February 2020
★★★★★ 5/5
TrustpilotDaniel Harris
Daniel Harris, done an out standing job for me in finding new tenants. Daniel kept me posted with viewings and sorted all of the paperwork issues that arise these days.He made it flow really well. So a big thank you Daniel, for sorting this out all before the close of play at Christmas. Five star service..
Michael · 23 December 2022
★★★★★ 5/5
TrustpilotShort term rental
Daniel has worked tirelessly to find me a tenant to look after my flat while I go away on sabbatical. As a short term let, this was no easy task, but with Daniel’s help I was in good hands and felt reassured throughout the process.
JB · 8 November 2023
★★★★★ 5/5
TrustpilotMG review
Gabriella is a formidable sales person, she is assured knowledgeable and knows when to stand her ground . My recent experience with MG has been excellent, the book of clients and relationships they hold are second to none and they get the job done.
Roger · 29 November 2023
★★★★★ 5/5
TrustpilotWe had a good experience with Martyn Gerrard …
We had a good experience with Martyn Gerrard Estate Agents.They helped us find an apartment, all questions were answered clearly, the agent always answered and explained if we had any problems. Our agent Adam Peerthy is attentive, punctual and professional.Thank you
Mr · 3 February 2024
★★★★★ 5/5
TrustpilotAdriano was brilliant 🤩
Adriano was a pleasure to deal with, nothing was too much trouble. I’ll be recommending him to family and friends
Geauxinue · 18 April 2023
Agent replied · 1 July 2023
Thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
The Trusted AgentGreat service, thank you Jake
Jake has been a pleasure to work with. We felt he quickly understood the kind of house we were looking for and was proactive about suggesting places that might meet our criteria. He is professional, friendly, great at keeping in touch and patient during many viewings with our young children! This time it didn't work out to buy with MG but I would certainly recommend Jake to anyone looking to buy or sell in the area.
Kate · 4 December 2016
★★★★★ 5/5
GoogleI’ve had an excellent experience working with Umit. From start to finish, they were professional, responsive, and genuinely invested in helping me. Would highly recommend him.
Ardit · 27 May 2025
Agent replied · 22 August 2026
Hi Ardit, thank you for your positive review of our Sales Team.
★★★★★ 5/5
TrustpilotCraig, Fatmir and Ben
Craig, Fatmir and Ben have been amazing! They work seamlessly and tirelessly to get our sale through! They have completed the sale under 3 months from start to finish. Nothing was left to chance. Fatmir and Craig knew all the details of the property, all the small nuances which we loved about our home were conveyed to the new buyer. Whole sale was smooth ans I highly recommend the team. If you want an effortless approach to selling your property, look no more and give MG team a call.
Gauri · 16 July 2024
★★★★★ 5/5
GoogleHead and shoulders above the other agents in Muswell Hill. They know what they are doing and are absoloutely professional in their business. In particular Andy Christophi who clearly cares about his clients and his job and in my case, was thorough, efficient and friendly in catering to my needs. Without doubt, Martyn Gerrard Muswell Hill would be the first place I would direct anyone seeking anything concerning the property market.
Hambissimo · 9 March 2020
★★★★★ 5/5
TrustpilotSelling my flat through Martyn Gerard…
Selling my flat through Martyn Gerard was a brilliant experience. They were so efficient and really pleasant to deal with. Many thanks to David Mitchell, Andre and Daniel - very much appreciate all your help and advice.
Mr · 9 April 2024
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