Every review we hold for the Moseley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAlthough we are not customers of Nicholas George, we provide software and website services for their business. We have dealt, (predominantly with Max), with this firm for a number of years, and they are consistently very knowledgeable and pleasant to deal with, - always showing courtesy, efficiency and good humour. They are keen to embrace new IT solutions, actively seeking ways to use that technology to deliver the highest possible level of service to their customers; That approach is one we would expect to be very evident, and of significant benefit, to all in their local property market that choose to use them, and we wish them every success.
Resource · 7 July 2016
Agent replied · 6 July 2023
Very kind, thank you!
★★★★★ 5/5
GoogleI cannot understand the negative reviews on this site. I have been using Nicholas George to let out a flat, and they have been amazing! All the staff I have had dealings with have been extremely professional and courteous. In addition they have arranged for all the odd bits of work to be done, which is particularly helpful as I live in London. They were also super quick in finding a tenant for the flat.
Jo · 7 July 2019
Agent replied · 6 July 2023
Thanks Jo, it's really nice to hear that you are happy. We look forward to working with you going forward. Max Redgrave - Managing Director
★★★★★ 5/5
GoogleMax, Lucy and Nicholas George himself were all fantastic in finding me my first tenant as a first time landlord.
Overall they extensively vetted many applications that had any slight discrepancies such as bad credit, salary, job uncertainty etc. which made made the process take longer but understandable as no tenant is better than a bad tenant and touch wood so far so good!PositiveResponsiveness, Quality, Professionalism, Value
Nico · 27 August 2021
Agent replied · 26 November 2023
Dear Nick, thanks for your kind review, much appreciated. Look forward to dealing with you in the future. Max Redgrave - Managing Director
★★★★★ 5/5
GoogleNicholas George are very kind and professional estate agents. I was a tenant with them for one complete year and I should say that they take every complaint seriously and take immediate actions for it. I was very happy throughout my stay with them. In particular Tracy and Sam are always up for help. Thanks so much for everything :)
Dr · 7 July 2018
★★★★★ 4/5
GoogleNice people. Helpful & pleasant.
Nazan · 31 July 2025
Agent replied · 15 January 2026
Dear Nazan, thanks for your kind review. You and your lovely dog are welcome to pop in any time! Max Redgrave - Managing Director
★★★★★ 5/5
GoogleWorked with Nicholas George for over 10 years and have always found them very helpful and easy to work with. Thank you.
Shama · 2 December 2024
Agent replied · 9 December 2024
Glad to hear you are happy, thanks for the review! Max Redgrave - Managing Director
★★★★★ 5/5
GoogleAll I can say is every team member I had the pleasure of dealing with through securing my new home were all fantastic, helpful and professional. They ensured that everything regarding references was dealt with swiftly and I received the keys to my nee home within 2 weeks of viewing the property. Thank you all at Nicholas George
Holly · 6 July 2022
Agent replied · 6 July 2023
Dear Holly, that is a really nice review, thanks for taking the time and we're really happy you've been pleased with our services. Best wishes. Max Redgrave - Managing Director
★★★★★ 5/5
GoogleCalled Nicholas George to value my property. Lucy came out promptly and offered friendly and honest advice. I have had a number of agents out to value and feel NG offered the most honest and helpful guidance. Will certainly be using them with the sale of my property. Look forward to working with you in the future !
Mark · 6 July 2022
Agent replied · 6 July 2023
Thanks for your kind review Mark, much appreciated! We look forward to assisting you in the future. Max Redgrave - Managing Director
★★★★★ 5/5
GoogleMax, Lucy and Nicholas George himself were all fantastic in finding me my first tenant as a first time landlord.
Overall they extensively vetted many applications that had any slight discrepancies such as bad credit, salary, job uncertainty etc. which made made the process take longer but understandable as no tenant is better than a bad tenant and touch wood so far so good!
Nicolas · 6 July 2021
Agent replied · 6 July 2023
Dear Nick, thanks for your kind review, much appreciated. Look forward to dealing with you in the future. Max Redgrave - Managing Director
★★★★★ 1/5
GoogleIf I can rate this Zero I would.
Received some very unprofessional and rude customer service from Paige Halligan both over the phone and via email.
It is impossible to get hold of anyone and even when you do get hold of someone you are not treated like a customer. It is as if they are forced to do their jobs.NegativeResponsiveness, Quality, Professionalism
Rami · 27 August 2021
Agent replied · 6 July 2023
Dear Rami, I'm very sorry to hear this. I am also extremely surprised, as I have never heard Paige be rude or unprofessional to anyone in my life. She is a massive asset to our company, further evidenced by the pressures we have all been under over the last 6 months. I am sorry that you have not found this to be the case and if there is anything I can do to assist you, please let me know. Max Redgrave - Managing Director
★★★★★ 5/5
GoogleCracking company to deal with!done business with them for many years and will carry on doing so in the future.
Stu · 2 December 2024
Agent replied · 9 December 2024
Thanks so much for the review, much appreciated! Max Redgrave - Managing Director
★★★★★ 5/5
GoogleThe team were brilliant throughout my purchase. Always responsive and on hand to help push things along. Really appreciated. Thanks
Lydia · 2 December 2024
Agent replied · 9 December 2024
Lydia, thanks for the review, I’m really glad to hear you were happy with the service from our sales team. Best wishes. Max Redgrave - Managing Director
★★★★★ 5/5
GoogleAlways very professional and helpful.A prompt and reliable service which takes away the stress of renting out a property.
Mark · 2 December 2024
Agent replied · 9 December 2024
Mark, glad you’re happy, thanks for the review. Max Redgrave- Managing Director
★★★★★ 1/5
GoogleTerrible customer service and care only because our housing/rental market is so effed, they, like most estate agents, behave as they do with little regard for service standards and basic obligations. They are slow, don't respond to requests … More
Ae · 10 April 2025
★★★★★ 5/5
GoogleI've used Nicholas George as a tenant and a buyer, and they were great on both occasions. The staff are really friendly, helpful, communicative and professional, and they treat you with respect and consideration. Much nicer and more personable than your average agent.
Mark · 6 July 2023
Agent replied · 26 July 2023
Mark, really appreciate your kind review and very glad you've been happy with both sides of our service. Best wishes. Max Redgrave - Managing Director
★★★★★ 5/5
GoogleGood professional and friendly service! Problems are quickly dealt with and sorted. I recommend this company.
Ulrike · 3 December 2024
Agent replied · 9 December 2024
Thanks Ulrike, glad you've had a good experience. Max Redgrave - Managing Director
★★★★★ 5/5
GoogleFirst time had very good agency like Nicholas George. Staff very helpful and kind. Great experience!
Lulu · 2 December 2024
Agent replied · 9 December 2024
Great, I'm glad you've been happy! Max Redgrave - Managing Director
★★★★★ 5/5
GoogleHonestly a very smooth process. We secured our move in under 2 weeks which was great considering our family really needed to move. We worked with cate who was very very helpful and kept up great communication with us throughout the process!
H · 22 June 2023
Agent replied · 6 July 2023
Thanks very much for your kind review, really glad we were able to help. Kind regards, Max Redgrave - Managing Director
★★★★★ 1/5
GoogleBooked in a viewing of a property and after taking time off work to attend the viewing I find it has not actually been booked in. After calling the office I am told an agent will be with me in 10 minutes, I wait 15 and still no one turns up. Waste of time and petrol and not even a call back from them to follow up/apologise.
Lisa · 7 July 2017
Agent replied · 6 July 2023
Dear Lisa, I am very sorry for the mix up here. Having checked the details on this unfortunately your original diary entry was not in our diary. I don't know when you booked it or who you booked it with but sadly it did not make it into the correct place in the diary, hence the fact an agent did not show up at the designated time. We are certainly not in the habit of just not turning up for pre-arranged viewings. On receiving your call to the office my colleague set off immediately to come and meet with you, so I am not sure why you did not catch up with each other. If you still wish to view this flat, please contact our office and re-book. I will show you around personally and will bring you a little something as an apology for our error. Max Redgrave - Managing Director.
★★★★★ 5/5
GoogleI am very happy to be renting a property with Nicholas and George. I have found NG to be professional, courteous and helpful throughout. NG have emailed me to keep me up-to-date throughout the initial process of renting, clear guidance and help. Cate and the office have been brilliant. Andrew
A · 10 August 2022
Agent replied · 6 July 2023
Dear Andrew, we really appreciate your comments, it means a lot. Best wishes. Max Redgrave - Managing Director
★★★★★ 5/5
GoogleCouldn't be happier with service we have received with Nicholas George - highly recommend.
Jennifer · 3 December 2024
Agent replied · 9 December 2024
Dear Jenny, thanks for your review and we’re really glad you are happy. Max Redgrave - Managing Director
★★★★★ 5/5
GoogleI have rented from a few agents over the past few years. Nicholas George have by far been the most proactive and helpful in getting things sorted. They helped us out a lot by getting us moved in for the bank holiday. Particularly thanks to Kate and Sophie for their help.
Angus · 7 July 2016
★★★★★ 1/5
GoogleI wish I could give a zero. Worst company ever. I sent them several emails and NO ANSWER. I called them several time and NO ANSWER. I used the chat in their official web site and they always assured me that I would be contacted and that was not the case. Very little professionalism and bad customer service
Caterina · 6 July 2020
Agent replied · 6 July 2023
Dear Maria, I'm very sorry you have struggled to get in touch with us last week. Friday is reliably our busiest day of the week and we also had a staff member away, which did not help. I have emailed you directly to see if we can still help you with your property search. Kind regards. Max Redgrave - Managing Director
★★★★★ 1/5
GoogleWas shown a property which I loved and was keen to take it. Also Samuel stated as it was first come first served basis I rushed to the office after viewing. Ten minutes later the second viewer walked into the office and somehow was accepted for the lease
Wouldn't rate the service at all and won't be recommending Nicholas George to anyone
Charlene · 7 July 2018
Agent replied · 6 July 2023
Dear Charlene, I am very sorry you have been left disappointed here. Demand for properties at this time of year is exceptionally high and it is not uncommon, as was the case with the property you were interested in, for there to be back to back viewings taking place. Whilst on the whole we operate a first come first served type system, in circumstances such as this, where viewings are back to back and when applicants come to the office at essentially the same time, we are duty bound to consider all applications. If there is anything we can do to assist you in your continued search for a property, please let us know. If you wish to speak to me directly about your situation, you can reach me at the office or by email max@nicholasgeorge.co.uk Max Redgrave - Managing Director
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