Nicholas George Ltd Moseley reviews

Thanks Andy, it has been great working with you all these years!! Best wishes for the future. Max Redgrave - Managing Director

Mohammad, that's a lovely review, thank you. We wish you the very best in your new home. Kind regards. Max Redgrave - Managing Director

Dear Abid, we really appreciate your kind review and are very glad you are happy with our service. Best wishes. Max Redgrave - Managing Director

Dear Edward, thank you for your kind words. You and your fellow owners have been a pleasure to work with from the start and we’re glad we’ve managed to improve things for you at your block. We look forward to our ongoing relationship. Best wishes, Max Redgrave - Managing Director

Phew 18 years, wow! It has been a pleasure working with you both all this time and your comments are very much appreciated. Max Redgrave - Managing Director

Dear Rajeevan, thanks so much your comments and lovely review, it's great to hear. Best wishes. Max Redgrave - Managing Director

Dear J Smith, I'm afraid your '100% unequivocal proof' is actually flawed and would suggest you get your facts straight before making such sweeping and serious allegations against my company and by implication myself directly. Firstly, let me point out that we let hundreds of properties each year. As a fabulous multicultural city, Birmingham attracts people from all over the globe. We have tenants from dozens of different countries, all with wonderfully sounding names from Tom to Dinesh to Inese to Aruna to Bareez to Yves to Alfonso to Nick. Any suggestion that we favour people from any particular background is categorically untrue. There are several possible explanations for the situation you describe above, the most likely being the fact that perhaps a tenant was provisionally accepted for the property you were interested in but then subsequently pulled out or had an issue with their credit check and hence the property was re-added to the market and became available again. If you would like to tell me which property you are talking about specifically, I will tell you exactly what happened in this case. I actually try to respond to all reviews, both positive and negative - you only left your review an hour or so ago, so haven't given me too long to respond! I am sorry that we appear to have upset you, but I think perhaps you need to get your own house in order and brush up on your fairly mediocre detective skills before making such nasty accusations of deep-rooted racism within our company which again are totally and utterly untrue. Feel free to come back to me directly. Max Redgrave - Managing Director

Thanks for the lovely review Jemma, the team will be delighted to hear your positive comments. Best of luck with your onward move. Max Redgrave - Managing Director

Greg, you are very kind - thanks so much for the review. Best wishes. Max Redgrave - Managing Director

Louisa, really appreciate your kind words. Many thanks and best wishes. Max Redgrave - Managing Director

Dear Farhang, we do not agree with the majority of the comments you make in your review and interestingly having received the decision from TDS (deposits) just this morning, they appear to be in full agreement with us, having awarded us the full amount from deposit that we were rightfully claiming!! We completely refute your suggestion we are 'professional liars' and in fact I would suggest that it is your version of reality that is distorted. I'm afraid through your interactions with myself and several of our staff during your move out process, you have shown yourself to be quite a rude individual and not one we wish to have any dealings with again. Max Redgrave - Managing Director

Dear Tom, thanks for your review - I'm pleased at least to hear that you were happy with the speed of our property management service. I am not pleased however to hear your description of us as 'complete chancers'. It is hard to imagine our company surviving in this industry for almost 35 years if this were the case? I'm sorry too that you have not found our customer service to your liking. I have however studied your move out report and photos and would suggest we were correct to propose a stoppage for cleaning. Your review suggests we are somehow profiting from having such cleans carried out - for the avoidance of doubt, we do not make any money from having cleans carried out, the money is used solely to pay the cleaners. We do not of course question whether people are ready to be living together - as it happens, at the point your tenancy with us began, the only 'gentlemen' working at the company were myself and my co-director Dominic. Neither of us handle tenancy applications and certainly neither of us would have made such a comment to you, so I'm not sure who you thought you dealt with? Anyway, I'm sorry you felt cause to write this negative review and that we clearly were not the right fit for you as an agency. Max Redgrave - Managing Director

Good afternoon, I am very sorry to hear that our company, and Dominic in particular, have upset you. Unfortunately, I'm afraid I don't understand a number of the things you state above, so can't really comment on them. I don't know what you mean by 'reservation price' and 'single day holding'. We haven't charged any fees to tenants for several years, so I just don't know what you mean by these things. I'm also not sure what you mean by contractors visiting during the pandemic? Generally during the pandemic, we have kept any visits from anyone to a minimum, generally only dealing with urgent essential maintenance. We have tried under very difficult circumstances to cooperate with different tenant's thoughts and feelings over perceived risk during covid, juggling government 'guidance', whilst maintaining our responsibility to look after owner's properties. If you would like to provide me a little more detail or explanation of the things you mention above, I will happily look into this for you. You can call me at the office or email Max@nicholasgeorge.co.uk Max Redgrave - Managing Director

Dear Rachael, thanks for your review, although I'm sorry it is in the negative. Addressing your points in turn: 1. I'm very sorry if one one of our contractors let themselves into your flat without you being aware, I appreciate that must have been very disconcerting for you. Everyone we work with knows that tenants must be informed of any visits - we even put this in black and white in every single works order we send out, that being ALWAYS CONTACT TENANTS PRIOR TO ENTERING PROPERTY :THIS IS A LEGAL REQUIREMENT. I don't know who this contractor was unless you can give me more details, but I'm really sorry if they didn't let you know, this shouldn't have happened. 2. The flat itself is a top floor flat in a 120 year old building, part of it's charm. With the best will in the world it probably is a bit of a drafty old place to live, which in turn may have led to a little bit of mould on occasion in the damp winter months. I don't however believe the windows were 'badly rotted' as you put it. The fact that you stated yourself that "I have really enjoyed living here" and were in occupation for several years to me suggests that you enjoyed the positives the flat had to offer (proximity to moseley village, beautiful character features) and were prepared to accept its shortcomings in light of this. 3. During covid, for obvious reasons we stopped doing move out inspections in person with tenants. During this period, we realised for several reasons it was better for us to do it independently anyway. My understanding is that this is the way the vast majority of letting agents have always done it. We therefore decided to adopt this policy going forward. This however was not mirrored in the move out paperwork you were sent, which still referred to covid. I'm sure you can appreciate that the last 2 years have been an absolute nightmare for most businesses, including ours, with several policies and procedures having to change, often more than once. Whilst we have tried our best to always mirror our company message and all paperwork with the 'live' covid situation on the ground, I accept that this has not always happened 100% of the time. 4. With regards to your actual move out, I have read the entire thread between yourself and my colleague Lucy, including the photos she took of your flat after you had vacated. I would have to agree entirely with her assessment, in that on the whole you clearly did leave the flat in a clean and tidy condition, but that there were just a few areas that were missed. I accept that your move out process took a little longer than normal - there were several reasons for this including that the majority of our cleaners had major staffing problems through December because of covid, and hence could not get us a quote as quickly as usual. Also Lucy herself being off for a period of time, the reason for which she informed you of. And finally the fact that our office was closed for nearly 2 weeks because of Xmas. Like I say, it took a little longer than normal and for that I am sorry. 5. I do not agree that you were 'bullied' into accepting our decision on the deposit. There is a formal process in place which we have to follow. The fact remains that if you accept our decision, the process is quicker. We do not make these rules though and hence cannot be blamed for them. The fact that you 'needed your money back' again isn't really our fault. You had the option of taking your grievances to dispute but chose not to. I don't think it's fair of you to blame us for that. No one likes being told that they didn't leave their property quite clean enough, though this is part of our job. If we weren't strict with it, this would just lead to lots of disgruntled tenants moving in. 6. We are certainly not dishonest or 'only interested in your money'. Anyway, I wish you the best with your onward move. If you wish to get back in touch you can email me directly Max@nicholasgeorge.co.uk Max Redgrave - Managing Director

Dear Aminat, thank you very much for your kind review, it's really nice to hear you were pleased with the service. Best wishes. Max Redgrave - Managing Director

Good morning, thanks for your review - it's good to hear that at least your experience with us when you were actually a tenant was very positive. With regards to your further comments, I was actually under the impression that Rightmove would email all registered parties if a property was re-added to the website. So if you are not already registered on Rightmove, then make sure you do so. I will check this out with Rightmove however and if this is not something that happens automatically for re-added properties, we will look to take steps to do it ourselves manually. I would like to stress however, as I have done in response to other reviews, that especially at this time of year we really are inundated with an unprecedented demand for rental property. So please be patient! Kind regards, Max Redgrave - Managing Director

Dear Jonathan, I'm not sure quite how to reply to this. We are a busy company with 4 company vehicles driving around the 2nd biggest city in the UK almost all day long. All of our staff try to drive safely and considerately at all times, but I accept that on occasion, as is life, other drivers may occasionally take a different viewpoint. I'm sorry if you felt one of our staff was driving dangerously - I have spoken to her and of course she tells me a rather different story and vehemently denies swearing at anyone. I have reminded all staff about their responsibilities when driving around the city and am sorry that you felt this single incident worthy of leaving our company a 1 star review. Best wishes, Max Redgrave - Managing Director

Dear Rachael, thanks for your review, although I'm sorry it is in the negative. Addressing your points in turn: 1. I'm very sorry if one one of our contractors let themselves into your flat without you being aware, I appreciate that must have been very disconcerting for you. Everyone we work with knows that tenants must be informed of any visits - we even put this in black and white in every single works order we send out, that being ALWAYS CONTACT TENANTS PRIOR TO ENTERING PROPERTY :THIS IS A LEGAL REQUIREMENT. I don't know who this contractor was unless you can give me more details, but I'm really sorry if they didn't let you know, this shouldn't have happened. 2. The flat itself is a top floor flat in a 120 year old building, part of it's charm. With the best will in the world it probably is a bit of a drafty old place to live, which in turn may have led to a little bit of mould on occasion in the damp winter months. I don't however believe the windows were 'badly rotted' as you put it. The fact that you stated yourself that "I have really enjoyed living here" and were in occupation for several years to me suggests that you enjoyed the positives the flat had to offer (proximity to moseley village, beautiful character features) and were prepared to accept its shortcomings in light of this. 3. During covid, for obvious reasons we stopped doing move out inspections in person with tenants. During this period, we realised for several reasons it was better for us to do it independently anyway. My understanding is that this is the way the vast majority of letting agents have always done it. We therefore decided to adopt this policy going forward. This however was not mirrored in the move out paperwork you were sent, which still referred to covid. I'm sure you can appreciate that the last 2 years have been an absolute nightmare for most businesses, including ours, with several policies and procedures having to change, often more than once. Whilst we have tried our best to always mirror our company message and all paperwork with the 'live' covid situation on the ground, I accept that this has not always happened 100% of the time. 4. With regards to your actual move out, I have read the entire thread between yourself and my colleague Lucy, including the photos she took of your flat after you had vacated. I would have to agree entirely with her assessment, in that on the whole you clearly did leave the flat in a clean and tidy condition, but that there were just a few areas that were missed. I accept that your move out process took a little longer than normal - there were several reasons for this including that the majority of our cleaners had major staffing problems through December because of covid, and hence could not get us a quote as quickly as usual. Also Lucy herself being off for a period of time, the reason for which she informed you of. And finally the fact that our office was closed for nearly 2 weeks because of Xmas. Like I say, it took a little longer than normal and for that I am sorry. 5. I do not agree that you were 'bullied' into accepting our decision on the deposit. There is a formal process in place which we have to follow. The fact remains that if you accept our decision, the process is quicker. We do not make these rules though and hence cannot be blamed for them. The fact that you 'needed your money back' again isn't really our fault. You had the option of taking your grievances to dispute but chose not to. I don't think it's fair of you to blame us for that. No one likes being told that they didn't leave their property quite clean enough, though this is part of our job. If we weren't strict with it, this would just lead to lots of disgruntled tenants moving in. 6. We are certainly not dishonest or 'only interested in your money'. Anyway, I wish you the best with your onward move. If you wish to get back in touch you can email me directly Max@nicholasgeorge.co.uk Max Redgrave - Managing Director

Dear Tom, having looked into this, is sounds like you have been the victim of 3 genuine mistakes from our company and for this I am sorry. You were wrongly quoted an incorrect admin fee by a member of staff we parted company with some time ago. You were indeed accidentally proposed a rent increase during a fixed term and there was a slight error on your deposit return paperwork. I am very sorry these mistakes occurred but can only reassure you that they were absolutely not intentional. We are a massively busy office handling hundreds of tenancies and hundreds of ins and move outs annually. We do occasionally make mistakes and sadly it sounds like you suffered 3!! Although the overall tone of your review is negative, I am glad at least to hear that you experienced several instances of good customer service. If only you might rephrase your opening line from 'incompetence' to 'being human and busy', I would be even happier! Sorry again and I hope your onward move has gone well. Best wishes. Max Redgrave - Managing Director

Dear Sam, thanks so much for the review and we are glad you were happy! Kind regards, Max Redgrave - Managing Director

Dear Laura, thanks for your kind words. Much appreciated! Max Redgrave - Managing Director

Dear Craig, I am sorry you have felt compelled to write such a negative review about us. Unfortunately I cannot find anyone by your name anywhere on our system either recently or historically. None of our staff recognise the circumstances you describe in your email, which we feel we would given some of the things mentioned. Without wanting to cast aspersions, I am therefore left wondering whether your review is in fact fictitious? If you'd like to provide me privately more info about who you are and where you lived, I will happily look into this and make further comment for you. You can email max@nicholasgeorge.co.uk Max Redgrave - Managing Director

Andrew, really appreciate the kind review - hope things are well with you. Max Redgrave - Managing Director