Nicholas George Ltd Moseley reviews

Colin thanks, that's a really lovely review. Best wishes. Max Redgrave - Managing Director

Thanks James, really glad to hear you are happy. Kind regards, Max Redgrave - Managing Director

Thanks Mike, really happy that you've been pleased with the service! Max Redgrave - Managing Director

Dear Luke, thanks for your fabulous review, as well as your delectable vocabulary! Kind regards, Max Redgrave - Managing Director

Dear Andy, thanks so much for taking the time to write such a lovely review. We're really pleased that your sale completed successfully and wish you all the best with your onward move. Max Redgrave - Managing Director

Dear Wojciech, thanks for you lovely review. Ana will be delighted to read your comments, which I shall pass onto her. Best wishes. Max Redgrave - Managing Director

Dear James, I'm sorry to read your review. I have caught up with the team about this situation and read quite a number of emails between yourself and several of my colleagues. There have clearly been errors in our office, but I don't think we are solely to blame. There has been confusion over your electricity account and the bills for your heating and hot water, which are 2 completely separate matters. Your electricity account should have worked as normal, in that we wrote to the supplier at the point you moved in, giving them opening readings and your details to set up the account. That is usually where our involvement ends. For some reason they ignored our letter and the account was not set up. My colleague tried to assist you with this but was clearly met with confusion and inaction from EDF. The heating and hot water account is another matter and this is the account that in your building is normally is paid by the property owner and then surcharged to tenants if the property is rented out. The set up of this and information surrounding it also didn’t work correctly - this was our fault and I am sorry. You did have problems with the heating system and each time this was reported we sent an engineer out. It is not true to say you had no hot water, I have read emails where you state you had limited hot water and indeed my understanding is that each time the engineer came out, he could not find a problem with the system and you were receiving hot water. I am not suggesting you are lying, I am sure you are not, but we can only fix a problem if we can find one. It seems that following these engineer’s visits, often we did not hear from you again for quite a number of weeks, the assumption then being that there was no longer a problem. From what I can see my colleagues have generally been very responsive to you, albeit you have not always received the correct information, which I apologise again about. You were in fact very complementary and appreciative of the efforts of colleagues in several of your emails. Lastly, to be clear, you were given notice because your landlord wanted to move back into the property. The timings of this were unfortunate but the landlord did not do anything wrong asking for her property back in the correct manner. Please accept my apologies if our errors caused you stress and I hope your wedding went well regardless. Nothing we did was intentionally false, just a combination of factors that meant your tenancy did not run smoothly. I shall certainly take some of your feedback on board. Best wishes, Max Redgrave, Managing Director

Radhouen, many thanks for your lovely review. We wish you the very best in your new home. Max Redgrave - Managing Director

Dear Catherine, we really appreciate your kind words and I'm glad that you have been very happy with your dealings with us. The Lettings market is tricky at present and demand is astronomical. It is not easy for us to keep everyone happy all of the time, so it is really nice when we get a review such as yours to reassure us that what we are trying to do is working most of the time. Thanks again and best wishes. Max Redgrave - Managing Director

Dylan, many thanks for your kind review, it means a lot. Best wishes, Max Redgrave - Managing Director

Dear Amy, thanks for taking the time to write such a lovely review. We're very pleased you've been happy with our service so far and look forward to a successful tenancy with you. Regards. Max Redgrave - Managing Director

Dear Maxine, I'm sorry to read your review but must correct a few of your completely false statements above, so that any readers are not misled. We are not refusing to show you accounts, we simply don't have them yet from the accountants. As I have already explained to you, at the point the last accounts were due, your newly formed RTM company had not been trading for 12 months - the accountants therefore advised that the remaining months should be added to the following year. Therefore, when the accounts do arrive, they will cover roughly an 18 month period. With regards to gardening, I'm afraid your numbers above are completely incorrect and I am not sure where you have got them from. Your typical charge for gardening has actually been £300 per month. This is for minimum 2 visits and the gardener is on site most of the day when he does visit. £150 per day to include all green waste removal on a site as big as yours is really quite good value. I am sure you can see that your comment of £400 for 2 hours work is rather different from the reality which is in fact £300 for minimum 12 hours work! The £700 month that you refer to above included 2 extra visits (so 4 visits that month) to weed and turn over all the borders, which I believe you yourself actually requested! I apologise for doing as you asked us to do. As it happens, on a site of 18 residents, yours are the only negative comments with regards to this gardener, compared with several examples of very positive feedback. With regards to the car park lighting, this was initiated following complaints from 3 separate residents about the dangerous nature of this area at night. Having attended out of hours ourselves one evening, the car park area was indeed almost pitch black and represented a health and safety hazard in several respects. With this in mind, we instigated a section20 process and followed this process to the letter - this included ourselves contacting more than 8 companies inviting them to tender for the project. We received only 3 quotes. You did propose a contractor yourself and we sent them the same tender invite as everyone else (I have this email in front of me now as I write this response to you), giving them 2 weeks to visit and quote for the work. Unfortunately, they never responded and we are not in the habit of chasing contractors who cannot even be bothered to reply, especially on a project as big and important as this. Again, the section20 process was followed correctly and ultimately the cheapest of the 3 quotes was chosen. This whole project was discussed at length at the recent AGM, which unfortunately you were unable/did not want to attend, despite me urging you to do so, and was given the green light by the overwhelming majority in attendance. It was agreed that this was a very worthwhile use of some your available funds, it is a robust and long-lasting solution and will improve the environment and safety of your site for very many years to come. Maxine, we do not mind negative feedback, but I’m sure you would agree on reflection that certain parts of your review are simply not accurate. On the whole, we have received positive feedback from residents on your site, though I accept we cannot please everyone all of the time. I do however struggle to understand in your case why you have taken so vehemently against us pretty much from day one. We have made a lot of improvements to your site since taking over and all for roughly half of the fee your previous managing agents were charging you. We are an honest and transparent company and I genuinely don’t know what more you want from us. Kind regards, Max Redgrave, Managing Director

Dear Amy, thanks for taking the time to write such a lovely review. We're very pleased you've been happy with our service so far and look forward to a successful tenancy with you. Regards. Max Redgrave - Managing Director

Dear Kathryn, I'm sorry to read your review of course, though there are a few things that are not mentioned or don't seem quite fair. Completions of sales usually complete by 2pm on a weekday, to allow for removals and things like key collection. We did not receive notification of your completion however until after 5pm on a Friday, by which time the office had closed. The office phones are always manned on a Saturday, sometimes someone is in the office and sometimes they are working from home, like on this particular weekend. I shall certainly try to make this situation clearer on our website/Google. On receiving notification from the staff member working that you were ready to collect your keys, I personally drove to the office and, at your request, delivered them to your house, not something we would generally do. Your husband told me in person that you had removals ‘on the way’, so I am not sure now why you are saying this was delayed for 1 week? With regards to the 'missing' key, all of our office keys were handed over to you by myself - the internal key you mention was always left in the property and had been used countless times for viewings and other visits. It has not been removed from the house and I find it strange that you have only mentioned it 10 days after taking possession of the house - surely you would realised it was missing straight away and alerted us to this fact promptly? It feels to me most likely that it has been misplaced. I’m sorry if this has led to you feeling that you will never use us again, we are always open to negative feedback, we are certainly not perfect, however I think it is important to provide the other side of the story when certain important details are missing from a reviewer’s comments. Kind Regards, Max Redgrave, Managing Director

Hi Stephen, very much appreciate you kind comments. We're here if you need any assistance going forward. Regards. Max Redgrave - Managing Director

Thanks for the kind review Zishan, glad to hear you were happy. Best wishes for the New Year. Max Redgrave - Managing Director

Thank you Paul, really appreciate your comments! Max Redgrave - Managing Director

Thanks for the review Robert and really pleased to hear you've been happy with the service. Best wishes. Max Redgrave - Managing Director

Dear John, it's been a real pleasure to work with you all these years. Best wishes for the future and do let us know if you ever need any help or advice in the future. Kind Regards. Max Redgrave - Managing Director

Robert, thanks for the lovely review, glad to hear you're happy! Max Redgrave - Managing Director

Dear Grace, thank you for your review. I have to start with your opening line of 'a brutal reminder that estate agents have no regard for tenants and the circumstances they face and are only there to collect your money.' What a terrible and sweeping generalisation to make, incredible really. I cannot speak for other agents but we are not just here to collect your money - amongst other things, we are here to locate suitable tenants for rental properties, carry out all the necessary and proper checks on them and only when all is in place, collect monies payable in order for them to move into their property. In your case, I have read through the entire thread between yourself and my colleagues. After delays receiving the most important of your references, we finally were happy to proceed. You said we would need to delay your move in for 2 days. We ultimately agreed to this and asked you to pay your final balance of deposit and first months rent. Your reply to this was as follows 'You will get the money in due time if I am still confident that it's a worthwhile expenditure by Friday.' I am afraid that response was simply not good enough for us, especially as strictly speaking all monies should be paid 5 working days prior to someone moving in. We tried to work with you on what was a fairly quick turnaround from paying your holding deposit to moving in. Unfortunately we did not get everything we needed from you in a timely manner and some of your responses left us doubting how committed you were to renting this property and for these reasons we decided to refund all of your monies paid and go back to the market. I feel this was the correct decision and would make the same decision again. Regards, Max Redgrave - Managing Director

Jarvey, very much appreciated. Wishing you all the very best in your new home. Max Redgrave - Managing Director

Dear Ben, thanks for taking the time to write this review, much appreciated! Max Redgrave - Managing Director

Dear Asa, as per my personal message to you, I am very sorry about the delay with this and am very sorry you have had to chase us over your deposit. I have now made payment to you - there was nothing underhand going on here, it was just a rather complicated admin error on our side that has taken some time to resolve. We accept our error here and am very sorry that this matter has not been handled efficiently. We deal with hundreds of tenancies every year and very occasionally we make a mistake and things do not run smoothly. Kind regards, Max Redgrave - Managing Director