Trusted Agent profile · Moseley
★★★★★
228 reviews across 2 platforms
86 St. Marys Row, Moseley, B13 9EF
Nicholas George Ltd's office in Moseley, at 86 St. Marys Row, is rated 3.8 out of 5 across 228 reviews on two platforms, including 227 Google reviews rated 3.8.
Every review we hold for the Moseley office, from every platform, shown as written. First names only.
5/5
GoogleIt has been an amazing experience from the first day we got in touch with this agent and we are happy to recommend their services.
Dear Adesewa, thanks for taking the time to leave such a nice review. We're glad you're happy with the service. Best Wishes. Max Redgrave - Managing Director
5/5
GoogleExtremely helpful staff who always go out of their way to ensure everything runs smoothly. I would definitely recommend Nicholas George and couldn’t have been more impressed with their service.
Thanks for your review Gavin, it has genuinely been a real pleasure working with you all of these years! Best wishes for the future, we're always here should you ever need us. Max Redgrave - Managing Director
5/5
GoogleI recently rented a new home through Nicholas George. They were very kind and helpful throughout every step of the rental process. I sincerely thank them for their support.
1/5
GoogleI wish I could give 0 star for there service and lack of care for customers because we have had two bookings in 1 day with this estate agent and they have cancelled both with less then a hours notice. Leaving us with a wasted journey across birmingham, petrol, parking and missing out on work for absolutely nothing
Dear Lauren, I'm sorry you have missed out here. Both properties you were due to see with us this morning have just had deposits put down on them by people who viewed at the weekend. As we operate essentially a first come first served system for reserving properties, this does mean that as soon as we take a deposit, we immediately alert anyone booked in to see it, to cancel their viewings. It is just unfortunate that in your case, this was only short notice. The alternative to this would have been to allow you to view properties that had already been taken, which would surely have been more of a waste of your time? To say we have a lack of care for our customers, I think is very unfair. I hope you understand the challenges involved in managing a letting process in an extremely busy letting market, where there are often 10 viewings booked in on a property in the space of 24hrs. I would welcome the chance to chat to you further about this and to see if there is anything else we can help you with. Feel free to call me at the office or email max@nicholasgeorge.co.uk Max Redgrave - Managing Director
5/5
GoogleJust moved into my dream flat rented through Nicholas George. The process was made super easy by them, and they are quick to respond to any queries. Thank you!
Thanks for the kind review Rosie - hope you enjoy the flat! Best wishes. Max Redgrave - Managing Director
1/5
GoogleI wish I could find less than one star It was a horrible experience . I have got a viewing appointment after days of calling and and many emails. later you informed me it was taken by someone, at the same time I still find it posted on the rightmove Just Be honest and straightforward
Dear Ali, I'm sorry you feel you have had a bad experience with us. I don't know why you struggled to get a viewing as the flat you were interested in was empty and available to view any time. Our office has been very busy this week, so getting through on the phone may not always have been possible. As you say, unfortunately having booked you in for a viewing, the flat was subsequently taken by someone else - I'm very sorry you missed out. As soon as we take a deposit from a suitable applicant, any upcoming viewings in the diary are cancelled. There is no point wasting people's time viewing properties that have already been taken. Once a property has been taken, depending on how busy the office is, it may remain live on Rightmove for a little while, usually no more than a few hours. You will note now that the flat you were interested is is marked as 'Let Agreed'. Again, I am very sorry you missed out on this flat - if there is anything else we can help you with, please just let me know. Max Redgrave - Managing Director.
5/5
GoogleWe have been using Nicholas George to let our property in Kings Heath for the last 5 years. During that time we have had change of tenants ,repair work and regular maintenance all handled efficiently by Nicholas George. Nothing is ever too much trouble, the level of service, advice and communication is always excellent.
Thanks Mel, we very much appreciate your comments. Best wishes. Max Redgrave - Managing Director
5/5
GoogleWe have been using Nicholas George to let our property. The level of service, advice and communication is always excellent. Especially Max who is very helpful and cooperative I would recommend Nicholas George to anyone
5/5
GoogleWe were tenants in a property managed by Nicholas George for a year. They were always quick to respond, friendly and professional. We would use them again.
5/5
GoogleExcellent service throughout. I recently used Nicholas George to sell my mother's house in Moseley, dealing with Lucy throughout the process. They went above and beyond what I would have expected and I recommend them highly. Tim Whinney
Dear Tim, thanks for your review. We're really happy that you have been pleased with our service. Best wishes for the future and do let us know if we can be of any further assistance to you. Max Redgrave - Managing Director
1/5
GoogleI had arranged a viewing with them, they called me and changed the appointment for earlier time.An hour lather the agent called me and cancelled the viewing , and he said they will call me again to arrange an other viewing, they never did. I called them back and ask for an other appointment and she gave options for the viewing and i sent back the email what i prefer for , joanna she never confirmed , and when i called them they just didn't answer and then just disconnected me ! You can't trust in this people they don't do their job!
5/5
GoogleHappily rented through Nicholas George for a few of years, only moving to relocate recently. Good quality service and kept stress-free by friendly staff. Special mention should go to Lucy for all her help.PositiveQuality, Professionalism
Paul, thanks for the review, very much appreciated. Best wishes. Max Redgrave - Managing Director
4/5
GoogleAccurate and positive experience in general in addition to quick service and nice responsibility. However, no flexibility to make new deals with the landlord in terms of condition and prices. Also not really professional staff to view a new property and show and explain all the facilities. In my experience, I have noticed on my own that my building has a private gym while they did not mention it at view day which could decrease the chance of fast deal with new tenant and not good for landlords.
5/5
GooglePrompt and always professional in the services they provide. Haven't had any issues with them over the last 2-3 years. Have always found them to be proactive and 'on top' of stuff, providing regular communication and updates regarding our property. Would always recommend!
Kumail, thanks for your kind review. Hope things are well with you. Max Redgrave - Managing Director
5/5
GoogleI would 100% recommend this estate agent. I have recently sold a flat through Nicholas George which has been a problem to me for many years. It was a lovely flat in a brilliant location, but my personal circumstances did not allow me to put it on the market for long periods of time, which meant - after a number of time-wasters - I had to keep taking it of the market. I was really nervous about committing to selling it again but Nicholas George seemed to take all the stress out of the process. I took a great deal of superb advice from them including enhancing the interior of my flat with paint and new carpet and the tradesmen they would recommend. I also went with their solicitor who was totally fantastic. (my family plan to switch to using him now). Despite the quick sale and completion I was still stressed due to my past experiences but everyone I spoke to at Nicholas George was always friendly and efficient and very professional and kept me informed. After 10 years of struggling with other local estate agents, the sale of my flat was competed within 8 weeks of going on the market. I still can't quite believe it. I am sure that Nicholas George have saved my family a lot of money and I am really grateful. Fantastic estate agent. Would highly recommend!
4/5
GoogleThe staff at nicholas george have always been professional and responsive to me. The communication I received about moving into the property was very straight forward and received in due course. When my partner and I first moved into a rented property there were a few teething problems, appliances not working as they should etc but Nicholas George were always there within hours same day to try to resolve the problem, which they did for the few issues we had. Whenever ive emailed too ive always had a response from a member of staff very quickly. All in all I would not have a problem using Nicholas George again in the future.
5/5
GoogleI purchased a property a couple of months ago and appointed Nicholas George as letting agents. As a brand new landlord they have been really helpful in getting me started. They organised all the maintenance work that needed attention and found me a suitable tenant in the space of a few weeks. The communication has been great at all times and I have found Nicholas George to be highly professional and friendly. I would have no hesitation in recommending their services.
1/5
GoogleWorst experience I have ever had, no one has been returning my calls aswell as passing on several messages for the past two weeks and in the end to find out the property has now been given to someone else.NegativeResponsiveness, Professionalism
Dear Raja, there is no doubt that our service has been affected by current circumstances. We have been trying our best until difficult conditions, with limited staff and others working from home. Your review was left nearly 3 months ago when things were particularly trying for us. Thankfully things have settled down now and we are back close to full speed. I'm sorry we have let you down on this occasion. Max Redgrave - Managing Director
1/5
GoogleNever interested. Very slow. Really only interested in collecting money.like all.lettings agencies.any real problems there are sure to.ignore or blame someone else. For that reason, and others, they get 1 star.NegativeResponsiveness, Professionalism
Dear Jungle, I'm sorry to hear you are unhappy with us, though tarnishing 'all lettings agencies' with the same brush seems rather unfair, it would be like me saying "all teachers are rubbish". I'm not sure in what context you have had dealings with us or what has led to you thinking we are only interested in collecting money? If you'd like to provide me with a little more detail, I will happily look into whatever issues you might have had. And apologies if you have found us 'very slow' - like many businesses no doubt, we are working under a certain amount of pressure and have had to adapt many of our usual processes recently. Perhaps this has led to us not responding as quickly as usual on occasion, but we are certainly trying our best under very difficult circumstances! If there is anything more I can do to help, you can call me at the office, or email max@nicholasgeorge.co.uk Max Redgrave - Managing Director
5/5
GoogleGreat and exceptional service.
Dear Salisu, many thanks for your review. Glad to hear you are happy! Kind regards, Max Redgrave - Managing Director
5/5
GoogleVery professional operation in every way, and personable. They clearly dominate the market in a pleasant part of Birmingham and deserve to do so. They tell you in detail what kind of service they will provide and what they will charge, and that is what you get. They found me a first-rate tenant within 48 hours of posting the house on their website. I would guess that their reputation also reassured the tenant.
5/5
GoogleI used the services of the Nicholas George team to rent out my Moseley house recently. I opted for their 'fully managed' service as I was going abroad. Staff at all levels were polite, efficient and extremely helpful. They were clearly exceptionally knowledgable about the industry and the area, and as a first time landlord, I was extremely happy with the service they offered. I could not recommend them highly enough.
5/5
GoogleNicholas George have looked after 3 of my flats for around 5 years. They always find first class tenants and I have never had any recourse to Nick for any of them. The rents are always paid on time and the tenants seem to be pleased with what Nick George offers too. The team are professional and courteous and have always given me value for money, I would recommend them to anyone.
5/5
GoogleGreat experience - responsive, pleasant, and helpful team ensured smooth process of renting place.
Thanks for your lovely review Olena, much appreciated. Max Redgrave - Managing Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Nicholas George Ltd's Moseley office has 228 reviews across two platforms: 227 on Google, 1 on Facebook.
Nicholas George Ltd Moseley is rated 3.8 out of 5 across all 228 reviews, and 3.8 out of 5 on Google from 227 reviews.
Nicholas George Ltd Moseley, 86 St. Marys Row, Moseley, B13 9EF.
