Trusted Agent profile · Mill Hill, London
Verified
★★★★★
165 reviews across 3 platforms
Concorde House, Grenville Place, Mill Hill, London, NW7 3SA
Houseman Properties's office in Mill Hill, London, at Concorde House, is rated 4.9 out of 5 across 165 reviews on three platforms, including 100 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Dear Raphael & Emma, Houseman Homes I’ve known you both for several years and we’ve worked together on many occasions which I thank you for. In this time ...Read all 3 from sellers
Dear Raphael & Emma, I would like to thank you for your exceptional service and help with our flat. You were from the beginning of the whole process very ...Read all 20 from landlords
Houseman property are one of a kind property agents, they are very casual but very professional. We just got looked after from day one when we came to view the ...Read all 24 from tenants
With over 30 years-worth of expertise we’re able to advise you on just about everything from location to decor and insurance - we’ve got you covered! As a family run agency we care most about making sure everyone has a positive experience, whether that’s finding the right tenant for our landlords, settling our tenants into comfortable and attractive accommodation or finding the best buyer for your property. Our wealth of experience can help you deal with disruptive tenants, find the right trades people for refurbishments and our online systems handle all the required paperwork and maintenance issues, so tap into our knowledge and expertise. Please read some of our reviews and see why we’re rated so highly by our tenants and landlords.
The Trusted Agent 2026 results for Houseman Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Mill Hill office, from every platform, shown as written. First names only.
5/5
GoogleAfter 10years in London dealing with different agencies in London, Houseman Properties was the best one we dealt with. Every queries were dealt on the same day or week. We have been really impressed how Emma and Raphael have being so helpful. Thank you again :)
Thank you so much for the review, and we've always found you a pleasure to work with.
5/5
View AgentsVery pleased to deal with Raphael.
Raphael is our agent. Helped us get a flat and get through all the process which usually is a hassle. Thx to him it was quite easy. Always replies quickly to any emails which again is a rare, positive expierence. It is my first time I feel like a valuable customer to the letting agent rather then walking- talking money :) wish all the agents are like that. Recommend
Thank you Alex your Comments. Wishing happiness in your new home.
5/5
GoogleI’ve had an excellent experience working with Houseman Properties. From the very beginning, their team was professional, transparent, and genuinely attentive to my needs. They guided me through every step of the process with clear …
Thank you for the five star review it’s really appreciated you are a pleasure to work with.
5/5
View AgentsGreat Professional Service!
Highly impressed with the service provided by Raphael and Emma and their immense support in helping us find the right property in Borehamwood on the very first viewing. All the paperwork and formalities were done quickly and professionally. All our questions were answered promptly and any issue reported was promptly taken care of. We highly recommend Houseman Properties if you are really looking for a stress-free tenancy!!
Thank you for the testimonial. It has been a pleasure to help you. We both wish you happiness in your new home. Raphael & Emma
5/5
GoogleBig is not always beautiful. In the case of Estate and letting agents, the people one deals with make all the difference. I have worked with Houseman Properties on several occasions. Their personalised approach is only enhanced by their judicious use of technology which helps Emma and Raphael punch well above their weight. Well done both!
Thank you for the excellent review it’s always a pleasure to work with you.
5/5
View Agentsresponsive, professional, flexible, trustworthy
Raphael let my flatmates and me our most recent property. He was very flexible and prompt in setting up viewings, accommodating our different schedules. He helped us negotiate our desired move in date, and was most professional, responsive with all paperwork. His level of professionalism and services far surpassed those agents I've dealt with in the past, and I can confidently recommend his services to other tenants.
Thank you very much for the positive testimonial. I think there should be a website where agents get to rate the tenants. Five stars for you. Excellent first impression. Turned up on time for the appointments. Great communication through out the referencing process. Supplied all documentation quickly with absolutely no messing about. We wish you happiness in your new home. Raphael & Emma
5/5
View AgentsThe personal touch
Raphael and Emma Phillips are an excellent team and take the headache out of renting your property out. I have rented my flat out for the past 7 years and four of those have been stress free because I found Houseman Properties to take over the management. They provide a personal service and no request is big enough. I thank my lucky stars to have found them.
Thank you for the great review your a pleasure to work with.
1/5
GoogleIf I could, I would not have given a single star for how bad the experience with this agency I had. My deposit was withheld as I paid for cleaning before handing over the keys. They have no reason to stop my deposit because I left the house as it was given to me. I'm going to give them in the court so that others don't suffer like I did. Shame on you .😤🫣🫣🤥
Dear Adelina The house has not been returned as it was given to you (fair wear and tear excepted). A check out inspection has been carried out by an independent inventory company who have produced a report containing time and date stamped photos as evidence that the house has not been cleaned and is in a dirty condition, that you have left bags of rubbish inside the house and rubbish in the garden and shed, that you have damaged the outside brickwork to the house by installing and then removing a satellite dish without permission and in breach of the terms of your tenancy agreement, that you have unlawfully removed various items of the landlord's property from the house including a fridge/freezer and in particular this matter is being taken very seriously as it is theft and the landlord will be taking legal advice on what action to pursue against you for this criminal act.
5/5
GoogleHouseman properties have managed the letting and upkeep of my flat in Pinner for the last 4 years. They have been excellent keeping me up to date with what is happening, providing tax documents and information about repairs and organising legal inspections. The contractual and finance side of the business is also handled very professionally. I would have no hesitation in recommending them.
Thank you for the excellent five star review. You are a pleasure to work with.
5/5
GoogleHIGHLY RECOMMEND HOUSEMAN AND HIS TEAM. We recently purchased a new property and asked Houseman properties to find us a tenant. The service we received from day one was excellent. They gave us sound advice on rental expectations and had the property on the market very fast. Their communication was great, and we were kept well informed of the level of interest and viewings. When a tenant was found the paperwork was extremely professionally managed and they rightly ensured that all compliance certificates were available. We would happily recommend Houseman Properties to any landlord looking to work with a highly experienced company who deliver great service to them and their tenants.
Thank you very much for the excellent review. It's always good working with a landlord that understands their obligations and is easy to work with.
5/5
GoogleHave been a tenant with them as agents for 2 years. Fantastic people. Very quick and easy to communicate with, got the couple of "wear and tear" issues resolved as quickly as possible and very easy check in and check out of the flat. Definitely recommend.
Dear Fernando, Thank you so much for your kind words and the five-star review! We are thrilled to hear about your positive experience with our agency. It has been a pleasure assisting you over the past two years, and we're glad we could make your check-in and check-out processes smooth. We appreciate your recommendation and look forward to serving you again in the future!
5/5
GoogleRaphael and Emma have been a valuable source of information in steering us through the minefield of renting a property. Very happy with their support and level of service. They are a fountain of knowledge and we would highly recommend them to anyone considering renting a property of renting out a property.
Thank you for the review. You have a lovely property and a pleasure to work with.
5/5
GoogleEmma and Raphael thank you so much for helping us secure our recent tenancy! You've both been very accommodating, thorough and helpful throughout the whioe process, making what is usually a stressful time, easy. We fully recommend Houseman Properties to anyone looking for honest agents with high quality properties! Thanks again, Martyn and Vicky.
Thank you for the great review it was a pleasure to help you.
5/5
GoogleIt was a pleasure living in a property managed by you all. You’ve been the best property managers I’ve ever had the pleasure of renting from. Very clear, organised, and quick to respond to any issues. Very much appreciated that as a tenant. If we ever have a property that needs managing I will be in touch.
5/5
View AgentsSuper efficient, helpful and friendly. I highly recommend Houseman Properties :-)
Raphael and Emma were a delight to do business with. Super efficient, helpful, friendly and professional, they made the whole experience of finding and securing a (lovely) property very easy. We are delighted with our new rental property and have no hesitation in highly recommending Houseman Properties. Many thanks Raphael and Emma :-)
Thank you! much appreciated we wish you happiness in your new home. Emma & Raphael
5/5
GoogleWe have had the nicest experience with Houseman Properties! Emma and Raphael have been so so kind and transparent, and have guided us very well throughout the whole move-in process. Could not recommend them enough!
Thank you for the great review you've been a pleasure to deal with.
5/5
View AgentsFriendly and Attentive
Renting from Raphael was a breeze. He was very friendly and attentive and made sure we had everything we needed every step of the way. Now that we have moved in we are extremely happy with the upkeep and cleanliness of the property. We would highly recommend renting from Houseman Properties.
Many thanks for the review, You have been a pleasure to work with. Enjoy your new home.
5/5
View AgentsProfessional Service
I would like to say how pleased I am with the excellent service given to me by Raphael and Emma. As a Landlord I need a professional and efficient Team working for me and they have certainly delivered on all counts. Always available and ready with advice if asked.
Thank you for the testimonial. It's always nice working with professional landlords.
5/5
FacebookRaphael and Emma offer a service that you simply won't find on the high street. They are a personable team and take every care and effort to make sure that their customers are looked after. They don't miss a trick and their paperwork and legals are at the top! Their communication is excellent and they reassure you along the way. We had previously had a particularly tricky time with difficult tenants when we were with other managing agents and they advised us on many things and supported us during difficult times. I wouldn't hesitate to recommend Houseman Properties to anyone looking for an agent to take real care and consideration for a rental property.
5/5
View AgentsThanks to Houseman Properties
Many thanks to the team at Houseman for their professional and caring approach to their work. They helped a client of mine and his family move into a rented 3 bed property and carried out the process in an organised and efficient manner. Many thanks Team Houseman.
Thank you for the testimonial. You are a true professional and a pleasure to deal with. Raphael and Emma
5/5
GoogleWould highly recommend this company. Both Emma & Raphael are always available to help, especially with all the new and latest rules and regulations necessary to rent property. Excellent all round service.
Thank you so much for the excellent review it is a pleasure working with you.
5/5
GoogleAs a first time renter and relocater I was extremely anxious about the process but Raphael and Emma we're communicative and helpful throughout. I'd highly recommend them. We've just moved into a brilliant property thanks to them and are delighted with it.
Thank you so much for the great review it was a pleasure to help you.
5/5
GoogleThe Houseman team is absolutely amazing, they are always there when needed, doing the work at a top level. I would recommend them to anyone who is looking for the best service
Thank you for the five star review. You are a pleasure to work with. May continue for many years.
4/5
View AgentsVery helpful but still confined to a great deal of red tape.
Raphael was very helpful and patient in helping secure a flat from overseas (Canada). The British system is much much more bureaucratic than ours (I even had to create a registered account to write this review:very frustrating!) but he helped a great deal.
Thank you for the review. Unfortunately there is nothing we can do about the red tape in the UK. We are extremely thorough when it comes to paperwork. Protecting our landlords and sourcing the best tenants are at the core of our business.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Houseman Properties's Mill Hill office has 165 reviews across three platforms: 100 on Google, 13 on Facebook, 52 on View Agents.
Houseman Properties Mill Hill is rated 4.9 out of 5 across all 165 reviews, and 4.9 out of 5 on Google from 100 reviews.
3 reviews from sellers, rated 4.7 out of 5 on average. For example, Andrew wrote: "Dear Raphael & Emma, Houseman Homes I’ve known you both for several years and we’ve worked together on many occasions which I thank you for. In this time ..."
20 reviews from landlords, rated 5.0 out of 5 on average. For example, Joel wrote: "Dear Raphael & Emma, I would like to thank you for your exceptional service and help with our flat. You were from the beginning of the whole process very ..."
24 reviews from tenants, rated 5.0 out of 5 on average. For example, SA wrote: "Houseman property are one of a kind property agents, they are very casual but very professional. We just got looked after from day one when we came to view the ..."
Yes. In The Trusted Agent 2026 awards: Houseman Properties, London won Trusted Agent.
Houseman Properties Mill Hill, Concorde House, Grenville Place, Mill Hill, London, NW7 3SA.
