Trusted Agent profile
Verified
★★★★★
165 reviews across 3 platforms
Concorde House, Grenville Place, Mill Hill NW7 3SA
Houseman Properties's Mill Hill office at Concorde House is rated 4.9 out of 5 across 165 reviews on three platforms, including 100 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards. Checked 9 October 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Dear Raphael & Emma, Houseman Homes I’ve known you both for several years and we’ve worked together on many occasions which I thank you for. In this time ...Read all 3 from sellers
Dear Raphael & Emma, I would like to thank you for your exceptional service and help with our flat. You were from the beginning of the whole process very ...Read all 20 from landlords
Houseman property are one of a kind property agents, they are very casual but very professional. We just got looked after from day one when we came to view the ...Read all 24 from tenants
With over 30 years-worth of expertise we’re able to advise you on just about everything from location to decor and insurance - we’ve got you covered! As a family run agency we care most about making sure everyone has a positive experience, whether that’s finding the right tenant for our landlords, settling our tenants into comfortable and attractive accommodation or finding the best buyer for your property. Our wealth of experience can help you deal with disruptive tenants, find the right trades people for refurbishments and our online systems handle all the required paperwork and maintenance issues, so tap into our knowledge and expertise. Please read some of our reviews and see why we’re rated so highly by our tenants and landlords.
Trusted Agent 2026 results for Houseman Properties. Each award is assessed separately from the review sites.
Every review we hold for the Mill Hill office, from every platform, shown as written. First names only.
5/5
FacebookRaphael Phillips and his team at Houseman Properties is the real deal. Raphael goes the extra mile for his clients, he is thorough, very professional, he has a network of people that back him up when needed. I would recommend anybody wishing to sell or rent a property, to use Houseman Properties. Simon Miller Simon Miller Architects Ltd
5/5
GoogleI have just moved to a lovely flat, Houseman properties, Rafael and Emma, have been very nice and helpful. Sarit
Thank you for your kind words. You have proven to be an excellent tenant.
5/5
GoogleAmazing letting agent. Very efficient for the administrative procedures. I strongly recommend this company and particularly Raphael and Emma.
Thank you for your positive comments. You’re very easy to deal with and no doubt will make an excellent tenant. We wish you happiness in your new home
1/5
GoogleAt first, this company seemed very lovely. However, when ending my tenancy, the landlord accused me of taking items which were not even in the flat when I moved in, and forced me to reinburse them, taking it out of my Deposit. I am appalled at the service I recieved when ending my tenancy, any excuse to take money from their tenants.
We are sorry that you have had a bad experience. As you know we are not your landlord and had no involvement with the management of your tenancy, this has been carried out by the landlord himself who has registered and is holding your tenancy deposit. We have not taken any money from you. To clarify, the check out inspection and report was carried out by an independent inventory company and you have been sent a copy of the report. The report shows that the property was not returned in the same state of cleanliness as documented on the inventory report at the beginning of your tenancy, so the landlord had to employ a cleaning company to bring the flat into a condition where it could be rented again, you have been sent a copy of the invoice from the cleaning company. The report also shows that there are some small missing items which we believe the landlord wants to claim for, which is entirely his decision. We have tried our best to intervene and help you regarding the missing items, however we can only do a limited amount, the final decision is the landlords. Feel free to contact us at any time if you require our assistance in your dealings with the landlord.
4/5
GoogleRaphael and Emma have always been friendly, efficient and effective agents who resolve any issue without fuss at the earliest opportunity.
Thank you
5/5
View AgentsGreat team, very supportive
Raphael and Emma make a superb team, are supportive, kind and efficient, and all round nice to deal with. Highly recommend..
Thank you for the review, definitely a few challenges here, but we work well together. Your a conscientious landlord, very professional..
5/5
GoogleAmazing letting agent. Very efficient for the administrative procedures. I strongly recommend this company and particularly Raphael and Emma.
Thank you for your positive comments. You’re very easy to deal with and no doubt will make an excellent tenant. We wish you happiness in your new home
5/5
GoogleI found Houseman Properties through a networking group that im in and I must say that the service is to a very high standard. I run my own business and my time is limited as it is. They made this very easy and simple, No hassle. I will defiantly be using them again and also recommending to my friends. Thanks again!
Thanks for the review Rob pleasure working with you.
5/5
View AgentsHIGHLY RECOMMEND HOUSEMAN
HIGHLY RECOMMEND HOUSEMAN AND HIS TEAM. We recently purchased a new property and asked Houseman properties to find us a tenant. The service we received from day one was excellent. They gave us sound advice on rental expectations and had the property on the market very fast. Their communication was great, and we were kept well informed of the level of interest and viewings. When a tenant was found the paperwork was extremely professionally managed and they rightly ensured that all compliance certificates were available. We would happily recommend Houseman Properties to any landlord looking to work with a highly experienced company who deliver great service to them and their tenants.
5/5
GoogleHouseman Properties have been our agents for the past two years and the personal service they offer is fantastic! They are quick to respond and find solutions to any problems we may have - no matter how big or small. We’ve been renting for the past 12 years and Houseman are by far the best agents we’ve had.
Thank you for the feedback.
5/5
View AgentsFirst rate local agent for sales and lettings
Raphael and Emma are great to deal with. Excellent communication and good vetting processes. Would definitely recommend.
Many thanks for the review. You have a lovely property and you've been a pleasure to deal with.
5/5
GoogleHouseman Properties have been our agents for the past two years and the personal service they offer is fantastic! They are quick to respond and find solutions to any problems we may have - no matter how big or small. We’ve been renting for the past 12 years and Houseman are by far the best agents we’ve had.
Thank you for the feedback.
5/5
View AgentsEfficient and Quality Service
Houseman Properties have been highly reliable and prompt throughout the process of moving into our flat. They are always easily contactable, quick to respond and efficient with their service, beginning with the letting process and now as managing agents for the flat. Issues are addressed quickly and effectively, which has set an excellent tone for the beginning of our tenancy, Would recommend.
Thank you for the very positive review, Emma and I wish you happiness in your new home.
5/5
FacebookI saw a recommendation on facebook about a crypto manager Mr. Callan Marshall. I took a bold step by trading with him and right now i have made my first withdraw cash back within after 7 days of successful trading. I started off with $700 and made a profit of $8,000 within a week. Contact Mr. Callan via; Email: callanmarshall67@gmail.com WhatsApp: +1 (619) 736‑9796 Facebook: Callan Marshall
5/5
View AgentsHouseman Properties (lettings)
I have been using Houseman Properties for the last three years. I have found them to be very thorough, efficient and very helpful and whenever I have a problem, nothing is too much when it comes to helping me sorting it out. I would not use anyone else and have complete confidence in them and the services they provide. Mary Sidoli
Thank you very much for this review Mary. You are a pleasure to deal and a professional landlord.
5/5
GoogleI've been using houseman properties for the last 5years to rent my flat. They have always found tenants within a week of the last tenants leaving. Whenever there have been issues they have dealt with them quickly n effectively. Thanks for the great service I'll be using houseman properties for many years to come.
Thank you very much for the review. You are an excellent landlord and a pleasure to work with
5/5
FacebookRaphael and Emma offer a very professional service at a realistic price. Very prompt with responses and helpful with suggestions and very knowledgeable with the house buying and selling process.
5/5
FacebookRaphael is a very professional and friendly landlord (managing agent) and has promptly dealt with our problems. He is easy to contact, and he communicates efficiently and quickly. It was a pleasure to have him as our managing agent. Thank you, Miriam
5/5
View AgentsMr Viv Gilliland
Raphael is very thorough and attends to issues timeously..
Thank you very much for the review. We wish you happiness in your new home.
5/5
View AgentsExcellent service at all times
Having had the unenviable task of leaving my family home I found Rahpael to be a god send through out the process of renting, sonething I hadn't done since my university days some 20 years ago! He ensured that this transition was relatively painless and I was really looked after throughout, something that was really appreciated.
Thank you for the excellent review. You have been straightforward to deal with, all the require information came through in a timely fashion and with a very pleasant manner. Emma and I wish you all the best in your new home.
5/5
GoogleThe team at Houseman Properties have always looked after us really well. Thank you for all your help.
Thank you for the review. We hope to offer you excellent service for many years to come.
5/5
GoogleI highly recommend Houseman Properties as ur ace choice in the property market for finding rented flats. Customer friendly approach and fully rennovated, prompt, guaranteed dedicated service are their earmarked features.
Thank you for the excellent review you have been a pleasure to deal with.
5/5
GoogleHouseman Properties are always very easy to deal with and I am instructed by Houseman because I know they will be there to to help rather than hinder the process and help make it less stressful for everyone involved
Coming from a solicitor that is absolutely awesome thank you so much Gillian. It’s always a pleasure to work with you.
5/5
GoogleProbably the best property management company out there, they use a really good app and provide prompt attention to tenants.
That's really kind of you thank you
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Houseman Properties's Mill Hill office has 165 reviews across three platforms: 100 on Google, 13 on Facebook, 52 on View Agents. Reviews may appear on more than one platform. Checked 9 October 2026.
Houseman Properties is rated 4.9 out of 5 across all 165 reviews, and 4.9 out of 5 on Google from 100 reviews, checked 9 October 2026.
3 reviews from sellers, rated 4.7 out of 5 on average. For example, Andrew wrote: "Dear Raphael & Emma, Houseman Homes I’ve known you both for several years and we’ve worked together on many occasions which I thank you for. In this time ..."
20 reviews from landlords, rated 5.0 out of 5 on average. For example, Joel wrote: "Dear Raphael & Emma, I would like to thank you for your exceptional service and help with our flat. You were from the beginning of the whole process very ..."
24 reviews from tenants, rated 5.0 out of 5 on average. For example, SA wrote: "Houseman property are one of a kind property agents, they are very casual but very professional. We just got looked after from day one when we came to view the ..."
Yes. In The Trusted Agent 2026 awards: Houseman Properties, London won Trusted Agent.
Houseman Properties, Concorde House, Grenville Place, Mill Hill NW7 3SA.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.