Every review we hold for the Middlesbrough office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotConsistent communication and fast sale transaction
I had the pleasure of having Tom McCaffrey and Ruby Townsend help me throughout the sale of my property. Their communication was excellent, making sure I was receiving updates with every step of the process, and they found me a buyer for the exact price I wanted very quickly. As I was unable to travel to the property due to busy schedule and personal reasons, the Michael Poole Team took care of everything on my behalf, making sure I received pictures I needed for the documentation process, doing the viewings, and providing the keys to the new landlord and going above and beyond anything I needed guidance or support on. My experience with the Michael Poole team has been excellent and I can only thank them for everything, highly recommend them.
Iris · 1 April 2026
★★★★★ 5/5
GoogleThank you to Aibha for being very helpful with the renting process. Much appreciated!
Finn
Finn · 22 November 2025
Agent replied · 23 May 2026
Dear Finn,
Thank you so much, Finn! We’re delighted to hear that Aibha was able to help make the renting process smooth and straightforward. We really appreciate your kind words and are always here if you need any further assistance.
Kind regards,
Zoe
Streets Ahead
★★★★★ 5/5
GoogleFirst of all a massive thanks to all Micahel Poole staff. A big thank you to Aslan who helped me from start to finish. Thank you so much for helping me secure the property.
Asad · 13 March 2026
★★★★★ 1/5
GoogleMicheal Poole Middlesbrough,
Unhelpful, rude staff member with no sensitivity and a stick up her bottom. Not a shred of customer service skills and a terrible attitude. She needs to check how she is talks to people. Specially after you rent from them when you complain sth that wrong they never fixed that problem on time they might fixed after 6 months, this minimum. The house moulded and cracked wall specially the toilet. I complain millions times but they not want to solve the problem now going to year. As well as I told them to change house key because I am not feel safe with the key that I have but they told me to change all the key by my own money. I don’t what kind of landlord is it? Specially I am not recommended Micheal Poole Middlesbrough for foreign people because they think we not know anything thing how things are going and law!
Peter · 8 October 2022
Agent replied · 6 February 2024
Hi Peter, I'm terribly sorry to hear this. Could you please send a quick email to our customer services outlining your problems & who you dealt with? The email is customerservices@michaelpoole.co.uk - If you pop us an email, we can look at this in more detail with the team to understand what has happened here.
★★★★★ 5/5
TrustpilotWe are so glad we chose Michael Poole…
We are so glad we chose Michael Poole to help with the sale of my mother’s property.
David valued the property efficiently and effectively . The house achieved asking price within a week and Victoria was excellent at communicating with us every step of the way, she strikes the right balance of being professional but also friendly and approachable. We would certainly use Michael Poole for further property transactions.
Jane · 19 March 2025
★★★★★ 5/5
TrustpilotExcellent communication
Alisha was brilliant in keeping me updated throughout the process and was happy to deal with any queries whether by phone or email. An extremely smooth process!
ALISON · 29 April 2026
★★★★★ 5/5
TrustpilotThe service here is fantastic
The service here is fantastic. Right from Chris the valuer to all the office team arranging the details and viewings and in particular Helen who is a marvel at keeping you up to date and chasing solicitors. I'm so glad I went with Michael Poole. You really see the difference when you are purchasing from another agent. Highly recommended. You get what you pay for. Thank you team.
Nicola · 28 March 2025
★★★★★ 5/5
GoogleI dealt with Dan at Michael Poole in middlesbrough for renting a new property, from booking the viewing to completing the application and it was seamless and supported. Great job.
Darth · 7 June 2025
Agent replied · 7 May 2026
Thank you so much for your kind words. We’re delighted to hear that Dan provided seamless and supportive service throughout your renting process in Middlesbrough. We’ll be sure to pass on your praise. Thanks again for choosing Michael Poole Estate Agents!
★★★★★ 5/5
GoogleWhat a smooth and professional process renting my new home. Particularly Oliver who helped every single step of the way and dealt with any request I may of had. Thank you!
Newdead · 15 May 2025
Agent replied · 15 May 2026
Thank you so much for your kind words and fantastic 5-star review! We're thrilled you had such a smooth experience renting your new home. Oliver will be especially pleased to know his support made a difference. If you need anything in the future, don’t hesitate to get in touch. I wish you all the best in your new place!
★★★★★ 1/5
TrustpilotThis is the worst agent
This is the worst agent I have ever worked with. Supposedly acting for us, this estate agent, I feel, was dishonest and misleading….protecting a chain to our detriment (not informing us that they had the entire chain) . Ill advising and recommending that we fund unnecessary surveys and ,I suspect , sharing privileged information to prospective buyers. In my opinion they were unprofessional, dishonest, bad communicators and the only agent I have ever known to charge for photographs and their own failures!
Casa · 11 March 2026
★★★★★ 5/5
GoogleCraig was very professional and helpful throughout the whole process
Lisa · 17 August 2026
★★★★★ 5/5
GoogleThuki was very helpful and gave me a lot of insight into the property and helped with all my questions and was very satisfied.
Bored · 22 July 2025
Agent replied · 23 May 2026
Hello!
Thank you for your lovely feedback about Thuki! We're so glad to hear that he was helpful and able to provide the insight and support you needed. It's always our aim to make the process as smooth and informative as possible, and we're delighted you were satisfied with the service. We'll be sure to pass your kind words on to Thuki!
Kind regards,
Zoe
Streets Ahead
★★★★★ 5/5
GoogleExcellent estate agency. Mix has been super helpful and we are grateful with him.
Letty · 22 October 2025
Agent replied · 23 May 2026
Dear Letty,
Thank you so much for your kind words! We’re delighted to hear that Mix was able to help and make your experience a positive one. He’ll be thrilled to know his efforts were appreciated.
Kind regards,
Zoe
Streets Ahead
★★★★★ 5/5
GoogleI had an excellent experience with Street Ahead House Agents. the team was professional, responsive, and genuinely committed to helping me find the right property. A special thank you to Mo, who went above and beyond throughout the entire process. Mo was knowledgeable and approachable in the process.
Isaias · 22 February 2026
Agent replied · 23 May 2026
Dear Isaias,
Thank you so much for your kind words
We’re delighted to hear you had such a positive experience with Streets Ahead. Our team strives to be professional, responsive, and committed to helping clients find the right property, so it’s wonderful to know that reflected in your experience
A special thank you for mentioning Mo. We’ll be sure to pass on your praise for his knowledge, approachability, and dedication throughout the process. We’re thrilled we could help you find the right property and appreciate your support.
Kind regards,
Zoe
Streets Ahead
★★★★★ 5/5
TrustpilotMichael poole sold our house within 5…
Michael poole sold our house within 5 days,and whenever we had problems with our solicitors or similar they were there to help us out. A big thank you to Helen Nicholson we don't know what we would of done without you.
Mark and Christine White.
Christine · 30 October 2025
★★★★★ 5/5
TrustpilotI had a great experience in purchasing…
I had a great experience in purchasing a property with Michael Poole. Ruby was extremely helpful with perfect communication skills. Thank you.
Christina · 11 May 2026
★★★★★ 5/5
GoogleFantastic, prompt and very satisfactory service from Aslan Manzur and shout out to Michael Ditchburn. Always responding to emails promptly and available to answer questions and provide clarity, support and solutions in a timely manner. I am altogether pleased. Viewed and got the property in record time for move in before Christmas. Thanks to Michael Poole team
Ruddy · 30 November 2025
Agent replied · 13 April 2026
Thank you for your fantastic review! We’re so pleased Aslan and Michael supported you so well and helped get everything completed so quickly 😊 …
★★★★★ 5/5
TrustpilotDebbie was fantastic
Debbie was fantastic, from start to finish, excellent Communication, I would highly recommend, an asset to Michael Poole.
Mr · 4 June 2026
★★★★★ 5/5
TrustpilotWe sold our house in Guisborough off…
We sold our house in Guisborough off market at the agreed guide price. Can't ask for more than that. Jan provided honest advice and Alisha was extremely proactive, the same could not be said for the agent that we bought from. Would not hesitate in recommending MP Guisborough.
Jamie · 22 September 2025
★★★★★ 4/5
TrustpilotRental
I have been supported by MP for many years as someone that has rented a property through them, there has been some communication errors initially however during a tenancy deposit dispute Oliver acted as the communicator between myself and landlord. Oliver was helpful, listened and was able to negotiate on my behalf. Thank you
Emma · 14 July 2025
★★★★★ 5/5
GoogleMe and my partner where looking to move and George helped us make the process of moving and doing viewings much easier he is quick to respond to emails and phone calls. I'd really recommend this agency and George is the man to talk to if you want to move!
Cristi · 22 August 2025
★★★★★ 5/5
GoogleVery good experience with Michael Poole. Especially Aslan Manzur is a STAR.
Ikram · 14 October 2025
Agent replied · 13 November 2025
Thank you so much for your lovely feedback, Ikram!! We’re thrilled to hear you’ve had such a great experience with us, and we’ll be sure to pass your kind words on to Aslan - he’ll be delighted! 🙌 …
★★★★★ 5/5
TrustpilotFabulous service from all
We recently had the pleasure of working with Sarah Jarvis (Lettings manager) she walked us through securing our first rental and went above and beyond in understanding our needs and worries.
Nothing was too much for her and her quick responses really helped settle our nerves.
We would fully recommend choosing Michael Poole Lettings. Thank you so much.
Rachel · 14 July 2026
★★★★★ 5/5
GoogleGenerally very good, Maya particularly was very helpful in forwarding me relevant ads and getting me a viewing at short notice.
Only negative was the referencing was a bit of a hassle--e.g. they wanted me to submit a passport scan and bank statement to two different referencing companies as well as themselves.
William · 22 December 2025
Agent replied · 23 May 2026
Dear William,
Thank you for taking the time to leave us a review. We’re pleased to hear you had a generally very good experience and that Maya was particularly helpful in arranging viewings and sending you relevant properties at short notice - we’ll be sure to pass on your kind feedback to her.
We also appreciate your comments regarding the referencing process and apologise for any inconvenience caused. Thank you again for choosing Streets Ahead, and we wish you all the best going forward.
Kind regards,
Zoe
Streets Ahead
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