Michael Poole Middlesbrough reviews

★★★★★ 5/5

Google

SA provided an extremely efficient and helpful service. We were thoroughly impressed by the staff's professionalism and thoroughness. Alex and Layla were a great help from finding us a property all the way to finalising the moving in date.

Daniela · 22 May 2018

★★★★★ 5/5

Google

Lucy at the Croydon Central Branch was very professional and efficient when helping me with my search, although I have not found what I want yet I will always go back to her! :)

Gaynor · 22 May 2020

★★★★★ 5/5

Google

Catherine has been brilliant! She is super friendly and always answers calls and messages (even on her days off). She knew exactly what type of property to show me and was very personable.

Khilan · 22 May 2020

★★★★★ 5/5

Google

Harry from the Croydon branch has been incredibly helpful and has repeatedly gone above and beyond to help us in our search for a home. He was happy to deal with all of our questions and requirements and made sure to let us know as soon as fitting properties come in. All of the team I have spoken to have been friendly and responsive and we are very glad to have them helping us find a home.

Zoe · 22 May 2021

★★★★★ 5/5

Google

Diane has been exceptional in selling my flat. She was polite and understanding. She was also available throughout the process and I had no difficulty contacting her and shared a sense of urgency which is particularly helpful.

Loganathan · 22 May 2018

★★★★★ 5/5

Trustpilot

Great experience and would definitely…

Great experience and would definitely recommend the team at a Michael Poole’s in Ingleby

Jeb · 28 July 2025

★★★★★ 5/5

Google

Willing to provide information and in a timely manner too. Will definitely recommend.

John · 15 May 2024

★★★★★ 5/5

Google

Buying a house can be stressful experience but Faye Godfrey made the made the whole process easy. She is super friendly, chatty, and was always approachable as things cropped up while it was all going through. Thanks Faye!

Gordon · 22 May 2016

★★★★★ 1/5

Google

I rented the property from this agency, the first issue I had was that I was waiting for the property 2 weeks because apparently they were doing an refurbishment of the property, when I received the keys and went to move staff to the property it end up that nothing was done at the property and before I received the keys I had to wait 2 hours because they said that the cleaning service is there, which was a lie same as the refurbishment of the property. I’ve send so many email to the agency about problems of the property such as broken wash machine and dishwasher. The agency is unresponsive and only thing they are calling me about is rent payment which is always payed on time.

Kaja · 22 May 2020

★★★★★ 5/5

Google

I spent weeks looking for a place with my wife. I never thought finding a place that suits could be that stressful. My wife got me a number from streetsahead which she was very confident they could help. Rayaan Hafeez picked up my call the next day. I didn't have to explain much what I wanted. He showed me very nice places which made my choice very easy. With his colleagues, Emma McKenzie and Myles, I have a nice place.

Edwin · 22 May 2020

★★★★★ 5/5

Google

I had a great experience with this agency, they found me a place to rent and the process of renting was very straightforward.Mr. Myles was my agent and he is very professional.I totally recommend Street Ahead.

Veronica · 22 May 2018

★★★★★ 1/5

Trustpilot

Little Trust for this Agent

As a purchaser I was lead to believe the seller had a strict deadline after which they wouldn't sell. The agent harassed us with daily calls and emails and we worked in good faith and quite hard to make sure we were ready. When our solicitor informed the other party with the required 3 days notice, it transpired that the seller's solicitor had not been made aware of this "deadline" and as a consequence wasn't prepared for the transaction. Turned out that the seller was fine with completing after the deadline and we still bought the house. This was either a huge failure in communication between the agent and her client or at the worst an intentional deceit to sell faster. I was purchasing other properties with this branch and I stopped answering their calls, we communicated through the solicitor and completed fine without the agent interference.

Martin · 24 April 2020

★★★★★ 1/5

Trustpilot

Little Trust for this Agent

As a purchaser I was lead to believe the seller had a strict deadline after which they wouldn't sell. The agent harassed us with daily calls and emails and we worked in good faith and quite hard to make sure we were ready. When our solicitor informed the other party with the required 3 days notice, it transpired that the seller's solicitor had not been made aware of this "deadline" and as a consequence wasn't prepared for the transaction. Turned out that the seller was fine with completing after the deadline and we still bought the house. This was either a huge failure in communication between the agent and her client or at the worst an intentional deceit to sell faster. I was purchasing other properties with this branch and I stopped answering their calls, we communicated through the solicitor and completed fine without the agent interference.

Martin · 24 April 2020

★★★★★ 5/5

Google

I WOULD like to thank Myles Blair and Zeenat, I can't speak highly enough of the service and support provided by Myles and zeenat was great and very understanding thank you very much guys.

Victoria · 22 May 2019

★★★★★ 5/5

Google

Tracy Bennett at Michael Poole coulby Newham dealt with every enquiry I threw at her when I was buying a property. Returned calls, emails etc. All in the middle of a pandemic that made buying and selling property a frustrating experience. Tracy, thank you.

Neil · 2 April 2021

★★★★★ 5/5

Google

streets ahead have been excellent. The service given by Myles Blair was second to none. So friendly, cheerful and funny I would recommend him to anybody looking to rent in Croydon

Craig · 22 May 2020

★★★★★ 5/5

Google

5* for streets ahead especially Layla Manning and Lauren Green. You’ve both been great in moving everything along smoothly and efficiently. We love our new home thank you for making it such an wheats process!

Kirsty · 22 May 2018

★★★★★ 5/5

Google

Fantastic service Micheal Poole were great sold our house in 4 days ! Always keeping us up to date would recommend them to anyone looking to buy or sell thanks Rebecca and adam

Rebecca · 29 July 2019

★★★★★ 5/5

Facebook

I am currently going through a purchase with MP at the moment, and they have been incredibly helpful from the start. Special mention to Andrea! Thank you so much for making the process easy :)

Khalid · 16 September 2017

★★★★★ 5/5

Google

Communication to begin with was little bit slow and confusing, but once Lawrence was in control it was excellent. Regular updates on progress. Overall a very professional service. Thank you

Susan · 9 June 2020

★★★★★ 5/5

Google

My wife and I had gone through multiple numbers of other agencies until we came across Steet Ahead. We were supported step-by-step by Stefanie from day one with regular communication and timely updates both during and even after office hours until she got us our new home. The customer service and responsiveness was absolutely great.my whole family was happy with the service and importantly with our new home. Thanks again Stefanie and Street Ahead.

Alex · 22 May 2021

★★★★★ 5/5

Trustpilot

Ingleby branch excellent customer…

Ingleby branch excellent customer service

Louise · 29 September 2025

★★★★★ 1/5

Google

I am very disappointed in the services that was made with this estate agents. First of all when I moved into my property at wandle mill it was not up to standard. The paintwork was not up to standards, there was marks all over the walls and also the oven was filthy. it was not cleaned properly. I had to pay for painters to come In as well as a cleaning company. It didn't end here. when it came to moving out I had a 6 months contract which was fine. A month before my contract was due to end I spoke to one of the property consultance who informed me that if I moved out 1 month before my ending contract date I would receive a full months rent back as well as my deposit. I was more than happy with this as I had some where els to move into. I got the consultant to confirm this in email that I would receive a full months rent back if I moved out a month before the contract ending along as I was out on the correct date and handed they keys back. Which I did. I have now been moved out of the property for 2 months. I have only just received my deposit back which I should have got back instantly. As for the months rent I have not received back! They are trying to argue that I am not due this back even though I have it in email from one of the consultants Natalie. I have been contacting them on a daily basis and I am getting no where. The reason they are trying to argue this matter is because the new tenants who they had to move in didn't end up moving in so the flat was empty for a few weeks. This is not my fault and shouldn't effect the money I am due back but the people they have working at this estate agents don't seem to understand. I have spoke to myles, and George (branch manager) and both agreed I should receive my months rent back. On passing it on to the accounts department they are trying to stick to me not receiving the rent back. the communication is terrible between employees and I have been pushed from pillar to post. I was intending to purchase a property through streets ahead but will defiantly not be going anywhere near this agency.

Reiss · 22 May 2019

★★★★★ 1/5

Google

Such a nightmare, real shame that we are not going todeal with streets ahead anymore, up to this morning we were fine Bradley promised that if we like the property he can get it for us for our budget, so we put in an offer (the property rent was £1550 we have given £1500 as Bradley said he can get us for this price) so after 3hours he called and trying to push us give £1575 as he said landlord changed his mind and wants £1600 now, and saying that He can try get it for £1575 if you want , oh my gosh it’s just a game our budget was clear £1500 we understand they get their commission but this puts us and many others in a horrible situation, 😠 no more dealing with streets ahead croydon

Zain · 22 May 2019