Eddison White Merton reviews

★★★★★ 5/5

Google

I went through Eddison White to buy my new flat. I had a really positive experience. JP and Rhys were both very helpful and responsive throughout the process, and I'm very happy with the flat

Lucy · 24 October 2022

★★★★★ 5/5

Google

We sold our flat through EW and they handled it very well. JP and Rhys were great. Richard and the agency do a lot for the local community as well, which is nice to see from the high street agent.

Scott · 24 October 2021

★★★★★ 5/5

Google

I rented a property managed by Eddison White for three years and overall I have to say I had a really positive experience, especially compared to estate agents I've rented from in the past. When I had issues, they got sorted out pronto and their staff were universally helpful and kind to deal with. Richard, the owner, has been great to chat with too. During Covid in particular, they were very helpful and understanding. I wouldn't hesitate to recommend them as a good bunch to work with who - they pick up the phone, answer emails, and keep you in the loop with what's going on. A good bunch!

Stuart · 24 October 2022

★★★★★ 5/5

Google

I recently purchased a flat with Eddison White. I dealt with a lot of estate agents putting my old property on the market and looking for a new one, and everyone on James Wenham's team was helpful, friendly and responsive. This really made them stand out above everyone else. I especially valued the fact that my questions were answered in a timely manner, calls and messages returned and I felt supported. If I am ever ready to move again, I will definitely be back!

Joanna · 30 October 2024

★★★★★ 5/5

Google

I recently purchased a flat with Eddison White. I dealt with a lot of estate agents putting my old property on the market and looking for a new one, and everyone on James Wenham's team was helpful, friendly and responsive. This really made them stand out above everyone else. I especially valued the fact that my questions were answered in a timely manner, calls and messages returned and I felt supported. If I am ever ready to move again, I will definitely be back!

Joanna · 27 October 2024

★★★★★ 5/5

Google

Emma was a brilliant agent throughout the whole process. She found a buyer quickly and the sale progressed much faster than expected - thanks for all your hard work Emma!

Ian · 24 October 2022

★★★★★ 4/5

Google

We sold our house with Eddison White, which whilst generally positive, it unfortunately took significantly longer than expected (during soaring interest rates and staff turnover) with the level of service varying, but our eventual sale was handled extremely diligently by Aidan Naude. He managed ours and the buyer’s expectations well, maintained regular and prompt communication, and ironically, after months of being messed around by other buyers, had our house sold in 9 weeks from offer to completion - thank you.

Harry · 23 September 2024

★★★★★ 5/5

Google

Teddy was very helpful and easy to speak with. He was also quick to respond and has worked with me to help find the right flat in London!

Ashley · 24 October 2022

★★★★★ 5/5

Google

I recently completed on the purchase of a flat from Eddisonwhite and I can honestly say it was a super smooth and efficient process. From the first viewing in October until completion in January, JP was extremely on the ball with communicating and helping me with any queries and discussions points I had. He was brilliant and I'm glad we were able to get things sorted so quickly. Thank you so much. Highly recommend!

Tunde · 30 December 2022

★★★★★ 5/5

Google

Recently sold our property via Eddison white - led by James and Kevin. We were delighted with their excellent service throughout a sometimes difficult sale process with lots of moving parts in the chain. From the initial meeting with Kevin, to the final exchange and completion, led by James, communication was clear, consistent, detailed, reasoned from both, and despite some potential hurdles, these were successfully navigated and resulted in a sale of the property at estimated market value aswe upscaled property after 8 great years living in the house. Sad to leave but thanks to all at EW for their excellent service. Would recommend. Thanks again to James and Kevin for all of your work.

James · 24 August 2024

★★★★★ 1/5

Trustpilot

Passive and lacklustre

EW have very low rates compared to the rest of the market, but you get what you pay for. The representative we had was very impressive in the initial valuation chat, told us what we wanted to hear regarding the achievable value for the property and came across very authentic. Unfortunately it was all down hill from there. The first round of staging photos were really poor- bad lighting, poorly taken, lower than expected quality. I had to request new pictures after bad feedback from family & friends and only then did EW send round a proper photographer. In four months I had just one in-person viewing, which lasted 2 minutes and which I had to conduct myself because the family turned up (admittedly early) before the agent. For perspective, since changing agencies last week I’ve already had four viewings and two offers on the property! When I would call EW to ask what was going on, I would often be told ‘we’ve got you up as a premier listing on all the platforms, not sure what’s going on really, must be the market’. Paraphrasing but words to that effect. Just SO passive and seemingly no attempt to drive viewers to view the property. I didn’t receive any subsequent advice on pricing despite no interest and had to ask EW to reduce the initial price myself which they were passive about but did, to little effect. Despite all this, when I asked to terminate my contract after the initial period of three months they cited some ambiguous contract language which they claimed locked me in for another month. I heard nothing from them in that time, other than an email at the end of the month telling me my keys were ready to collect. Really sad because they are likeable people who are clearly doing their best, but it was very disappointing and a waste of much needed time.

Ed · 19 August 2024

★★★★★ 5/5

Google

Really great team at Eddison White Colliers Wood! I am a first time landlord and they explained and supported me through the process in particular James Wenham.

Abby · 24 October 2022

★★★★★ 5/5

Google

For many years Eddisonwhite managed the letting of my house and then dealt with its sale this year. Their professionalism and efficiency is first rate. Always courteous, James Wenham provided excellent advice and support over the sale as did Richard Eddison, and, because I knew I could rely on them, much of the stress of selling was reduced. Five star service throughout!

Caroline · 24 October 2023

★★★★★ 5/5

Google

Thank you Sarah for helping us to find the right property. Great and friendly customer services. Really appreciate and will recommend to all.

Riji · 10 January 2023

★★★★★ 5/5

Google

This was my first experience renting an apartment myself, and after more than a few negative encounters with different agencies, eddisonwhite was my saving grace! Emma and Holly are both wonderful, and made me feel so at ease from the get go. Being able to enjoy our encounters took so much of the stress away, and I am incredibly thankful for them! I love my apartment, not only because it fits all of my needs, but that the whole experience from start to finish has been an enjoyable one, and I am lucky to be in such good hands. Thanks again!

Sadhbh · 24 October 2021

★★★★★ 5/5

Google

Fantastic agents in every sense! Eddisonwhite have managed our rental property in London for around 5 years, and recently also managed the sale of the same property. The effort and guidance that they put into the process was fantastic, and their communication throughout was incredible (which really matters when you are not based in the UK any more). I would strongly recommend them to anyone looking to sell or let a property.

Ian · 24 October 2022

★★★★★ 5/5

Google

We finally moved into our new house. Steve has been very responsive and helpful during the whole buying journey. Thank you.

Yuying · 29 November 2024

★★★★★ 5/5

Google

Selling our house with Eddison White has been a fantastic experience from start to finish. Steve, in particular, went above and beyond our expectations, making sure every detail was handled smoothly. The communication was excellent, with updates and guidance at each step, and we always felt like a priority. His commitment and effort truly stood out, and we felt completely supported throughout the process. I can’t recommend them enough!

Federica · 29 November 2024

★★★★★ 1/5

Google

Bad experience. 1st no one have attended set viewing time, had to call and chase. Agent (JP) turned up and walked to the tenants flat without even knocking, very awkward. 2nd. After putting an offer through had to chase again after 1 week just to be told rental was agreed 2 days after my offer with another applicant yet 7 days and no curtesy to inform my offer was rejected.

Michal · 24 October 2022

★★★★★ 5/5

Google

Really great experience with both James and Kevin - one who handled our sale and the other our purchase. Despite a drawn out process in our chain, they were communicative and highly responsive throughout, helping to chase everyone from buyers buyer to solicitors at every stage. I don’t think the chain would have held together without them!

Giles · 24 October 2023

★★★★★ 5/5

Google

I recently sold a property through Eddison White. My sales contact (Emma Brundle) was so helpful and efficient. Thank you Emma

Tracey · 24 October 2022

★★★★★ 5/5

Google

Best estate agents in colliers woods hands down, if you are buying or selling a property in colliers wood you need to be speaking to them. Kevin and James were always available super knowledgable and the process was a breeze!

Ben · 24 October 2023

★★★★★ 5/5

Google

Eddison White have been amazing. Emma handled the purchase of my flat and nothing was too much trouble for her. I was always kept in the loop, communication was speedy and effective, and we completed in record time. The lovely moving-in pack was such a simple but nice touch too. All agents are definitely NOT the same (I speak from experience), but I can thoroughly recommend Eddison White.

Clare · 24 October 2022

★★★★★ 1/5

Trustpilot

Unprofessional standards

Constructive Feedback: From the moment we first made contact to arrange a viewing, the experience was marked by unprofessionalism and disorganisation. The estate agent set an expectation that punctuality was paramount, yet upon arrival, they were nowhere to be found, leaving us waiting among other prospective viewers. A simple courtesy email to inform us of their tardiness would have been appreciated. During the viewing, it became evident that the estate agent lacked essential knowledge about the property. Despite basic inquiries, they relied on a script and couldn't provide satisfactory answers. Even when presented with discrepancies in their own advertisement, they failed to address them appropriately. Given the estate agent's senior sales title, one would expect a higher level of competence and preparedness. It was disappointing to find that they were ill-equipped to handle basic queries or engage effectively with potential buyers. Following the viewing, communication was subpar. It took several reminders to receive responses to our inquiries, and when we finally did, the information provided was incomplete and at times nonsensical. Moreover, the insistence on disclosing intrusive personal information before making an offer was unsettling and departed from standard industry practices. Despite complying with this request, we found ourselves met with further obstacles when attempting to adjust our offer based on new information. Furthermore, the handling of our offer was concerning. We were assured of its competitiveness, only to later discover that multiple other offers had suddenly matched ours within a short timeframe. Such rapid alignment among bidders is highly unusual in real estate transactions. Compounding these issues, our contact information was used without consent for marketing purposes, a clear violation of GDPR regulations. This disregard for data privacy adds another layer of unprofessionalism to an already frustrating experience. In light of these numerous shortcomings, we regrettably chose to withdraw our offer. It is unfortunate that the sellers, unaware of the shortcomings of their chosen estate agent, may ultimately bear the brunt of this poor representation. In conclusion, I offer the following advice: prioritise professionalism and organisation throughout the entire process, from initial contact to post-viewing communication. Ensure that your agents are adequately trained and knowledgeable about the properties they represent. Respect clients' privacy rights and adhere to relevant regulations regarding data usage. Ultimately, fostering a culture of transparency and competency will lead to more positive outcomes for all parties involved.

House · 27 March 2024