Trusted Agent profile · Mapperley
★★★★★
597 reviews across 3 platforms
968 Woodborough Road, Mapperley, NG3 5QS
Frank Innes's office in Mapperley, at 968 Woodborough Road, is rated 4.0 out of 5 across 597 reviews on three platforms, including 392 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of three awards Frank Innes won in 2026.
The Trusted Agent 2026 results for Frank Innes, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Mapperley office, from every platform, shown as written. First names only.
5/5
GoogleHuge thank you to Emily and Allison who helped to push my sale through in Mapperley Park despite several challenges we got there due to their persistence. Fab service thank your ladies 🙏 jo holden …
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have agreed to rent a flat through Frank Innes on the 25th October 2019. Lauren was extremely helpful. She explained everything thoroughly and answered any queries I had. Would definitely recommend using the estate agents to anyone looking to buy/rent in the Nottingham area, Harry Clague
Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott
5/5
GoogleAbby was kind and quick to respond. She made the process become so easy for us. I would recommend a thousand times
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotFrank Innes Loughborough - Fantastic
Frank Innes in Loughborough were excellent throughout my dealings with them as I tried to sell my flat over several months and had a couple of flaky buyers to contend with. Charlotte Tedds in particular was our shining light in the whole process, she was friendly, calm and professional and fantastic with communication. I'm so glad we chose them as their prices were reasonable and they understood the market in my area helping me achieve the highest priced sale in the street. I would have no hesitation in recommending them.
5/5
GoogleI rented with Frank Innes for a while and dealt with Jessi Pablo, who was very polite, friendly and helpful. In fact I found all the staff members to be helpful. Jessi handled any queries efficiently and promptly. Thank you for making my renting with you a happy event.
Hi Jean Thank you very much for this review and 5 star rating! Great to hear that Jessi and the team provided you with such good service and I will make sure to pass on these kind words! Kind regards, Jake
5/5
GoogleAfter dealing with numerous agents in the last few weeks, I'd like to thank Alice at Frank Innes for taking the time to get back to me and being incredibly polite and helpful. Highly recommended.
Thank you for your wonderful 5* review and recommendation. Best wishes, Scott @ Customer Relations
5/5
TrustpilotMichael was fantastic.
I’ve recently purchased a property through Frank Innes Sutton-in-Ashfield branch and I can’t recommend them enough. Micheal Emson kept contact throughout the purchase and was approachable and always got back to me with answers to my questions. He and his colleagues were lovely people who always ensured my needs were met. Brilliant and friendly service.
5/5
TrustpilotZoe and a great team
The team at Frank Innes in Mansfield are very professional and friendly. Zoe Twells went over and above in ensuring that my sale was on course. She dealt with all enquiries promptly, professionally and in a friendly manner. I knew that i could always rely on her to do whatever I asked her to do. I can strongly recommend Zoe and the lettings and sale teams at Frank Innes in Mansfield.
5/5
GoogleGreat services. Special thanks to jes, who made the whole process smooth and easy. Abby was very helpful as well. Thank you
Thank you for your excellent 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotWhere is my £725 deposit?
We moved out of our rental with Frank Innes, West Bridgford on the 29th May 2019. The property has since been re-let but after chasing them multiple times in writing and over the phone, asking to hear something, ANYTHING in regards to our deposit we have been advised time and time again that they are still waiting on the approval of the Landlord... Last week my partner called up and they called the Landlord to chase this and came back to us to say that the Landlord was driving at the time so his wife advised that he would provide a written response that evening and we would hear back in the next couple of days. After hearing NOTHING after a week, I called again today and was advised they'd not received anything back and would chase this up again with the Landlord. I also requested a copy of the inspection report, since they have not bothered to send this through and I have STILL not received this. It is now the 17th July and we are still non the wiser as to what is going on with our £725 deposit. After paying Frank Innes over £1000 in fees since we rented the property, the ''service'' they provide seems to be non existent
5/5
TrustpilotOutstanding Service from Frank Innes…
Outstanding Service from Frank Innes Long Eaton, Highly Recommended!
1/5
TrustpilotUtterly Terrible Service, zero knowledge of law and procedures when things go wrong for the landlord!
Utterly terrible, please do not bother if you're a landlord. Withholding deposit even when tenant thoroughly wrecked the property months ago. SMT are not legally trained and have no idea how to resolve issues. Seriously doubt the tenant was thoroughly background checked. Passed round in circles unprofessionally. Withholding rent protection, haven't followed procedures. Need I go on. Thousands of pounds down in rent and fees and zero offer or liability.
5/5
GoogleThe girls at Mapperly were phenomenal. They answered all my questions with being a first time tenant, helped set bills into my name and made the difficult parts really easy and simple. Highly recommend
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotI am writing to share my experience as…
I am writing to share my experience as a tenant in a property managed by Frank Innes in Leicester, under the landlord Shilpa.
5/5
GoogleThe team at Frank Innes Mapperly helped the whole process of my wife and I move into rented accommodation go smoothly - where dates clashed they were flexible, and helped with all comms needed supportively. Jessica and the rest of the team were always happy to help on calling up when we had questions, and always kept us in the loop with who would be in contact when. Moving house is stressful, but it was made a little less so by being helped by the team.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GooglePicked up the keys to my rental property today. Kim and the rest of the team have been so helpful and made the whole process go smoothly. Really friendly and communicative. Kept me informed every step of the way and made me feel like I’m in safe hands, thank you!
Thanks for the wonderful 5* review Laura! Best wishes, Lucy, Customer Relations.
5/5
GoogleJessi Pabla has proved a really effective and capable bridge between myself (as landlord) and my tenants. The best thing about Jessi is that I feel she really cares about the tenants and empathises with them as individuals which is very important for everyone to be happy.
Hi David, many thanks for your 5* review. I'm so pleased to read of your confidence in Jessi at Frank Innes and her effective service between you as landlord and your tenants. Best wishes, Tracey.
5/5
GoogleI had a great experience with Frank Innes, Abby was brilliant with what is normally a stresssful process! I would definitely recommend using Frank Innes Mapperley!
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleJess Cranmer was very friendly and informative and extremely helpful, giving us up to date with the process from start to end ! Very happy with the service provided 😊 …
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleVery helpful and friendly, especially Jessi Pabla who was lovely and knowledgeable of the area and the property. The whole team helped us move into the house in a week from viewing which was great despite it being over the Christmas period. Thank you for your great service.
Thank you Hannah for this wonderful 5 star review for the Mapperley branch of Frank Innes Estate Agents. It is great to read that Jessi delivered an exceptional service especially at a very busy time of the year. Many thanks and best wishes, Sarah.
5/5
GoogleI'm relocating to Nottingham and have worked with Lauren at the Nottingham branch and I have to say that I can't fault the service I've received. Lauren has been wonderful giving me great advice throughout the process. It's been a very long time since i've let a property but Lauren Made the process pretty stress free, she always returns my calls promptly, if she's not available when i've called and her knowledge of the area was exemplary. Lauren is a Credit to Frank Innes and I highly recommend this agency.
5/5
GoogleBryony and Alice at Frank Innes have been so lovely! At times our purchase of our first house was difficult, but they were always at the end of an email helping us along the way! I cannot thank them enough for all the support with buying our new house.
Thank you for your terrific 5* review and thank you for your kind words Bethany. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotWorking with Frank Innes Agency is by…
Working with Frank Innes Agency is by far the worst rental agency experience of my life.First they have one of the highest fees in UK, 510 £ for 2 adults referencing and 90 £ when you move in the property that's 600 £ you loose.But the worst part is that they take the money first and they don't explain what is the referencing procedure.They use an different company for referencing called Home Let,which is a mortgage loan type of application adjusted for tenants,and if you don't like something at this application like this company will store your details and share it with other company's you will loose your money.Frank Innes Agency is taking advantage of the favourable UK Law,they can take your money first and then they can do whatever they want,they'r interest is to take fees from more people on the same property,so if they don't like something on the referencing procedure they will ask for more guarantees and if you don't like that they will be more than happy to take more money from different applicants on the same property.Don't recommend working with this type of people.
1/5
GoogleAll good whilst you’re a tenant, but try to get your deposit back after end of tenancy and it’s a whole other story! Moved out over 2 months ago, took them 2 months just to get approval from the landlord to release the deposit, now all of a sudden a fee for a tenancy renewal (after they were made illegal? Okay?) appeared on my account and it’s taking even more to get my deposit released. REMOVE THIS FEE IMMEDIATELY AND GET MY DEPOSIT TRANSFERRED BACK AS SOON AS POSSIBLE, I AM SICK AND TIRED OF DEALING WITH YOU.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Frank Innes's Mapperley office has 597 reviews across three platforms: 392 on Google, 2 on Facebook, 203 on Trustpilot (across the whole business).
Frank Innes Mapperley is rated 4.0 out of 5 across all 597 reviews, and 4.8 out of 5 on Google from 392 reviews.
Yes. In The Trusted Agent 2026 awards: Frank Innes, Mapperley won Platinum; Frank Innes, Mansfield won Gold; Frank Innes, Long Eaton won Gold.
Frank Innes Mapperley, 968 Woodborough Road, Mapperley, NG3 5QS.
