Frank Innes Mapperley reviews

★★★★★ 5/5

Google

I would like to leave a review specifically for Kelly from the mortgage services team. As a first-time buyer, the whole process felt quite overwhelming at times, especially when my first purchase fell through unexpectedly. Kelly was incredibly supportive throughout and helped me navigate everything with patience and professionalism. She was always responsive, clear in her explanations, and made sure I understood each step. Thanks to her help, I was able to move forward confidently with my second property purchase. Kelly has done a fantastic job, and I truly appreciate all the effort she has put in to support me. I would highly recommend her to anyone looking for mortgage advice.

Fiona · 24 March 2026

★★★★★ 1/5

Google

They are part of the Countrywide group and I should have been more careful about them but long story short all brands under this group will take holding deposit BEFORE they send you the application. That is not problem if they didn't use this tactic to hold up your money - I paid the deposit, they said my application is accepted, I passed the reference, and then they said the landlord took the item back for his personal use. No problem, refund my money. And then 1 month (30 days) later I still didn't see my money back to me but instead the property has changed into "Let Agreed" on Right move. I called, no one picks up, no one calls back. I emailed to say this is the second time I had this same issue with Countrywide group. I will chase them down to their branch (this location) for my money back. I saw my money 24 hours later. I have no doubt they do legitimate business but I would avoid Countrywide at all cost. I have one more story about them, different brand, some mother group, same story about holding deposit. There are 3 persons involved, Kim, Jacob and another lady who called to allegedly lied to me. I can upload the whole email correspondence if you ever trying to deny.

Tsemay · 31 October 2025

★★★★★ 5/5

Google

We regularly carry out EICR inspections for Abby and it’s always a pleasure working with her and the team. She’s friendly, professional and clearly has the best interests of both landlords and tenants in mind. Abby is very responsive to queries and easy to reach on the phone, which makes everything run smoothly. A great branch manager to work alongside.

Leighann · 14 March 2026

★★★★★ 5/5

Google

I would just like to say that working with Kim over the last few years has been an absolute pleasure. Kim is friendly, professional & outstanding at her job. She always has a welcoming smile & positive attitude. She is a real credit to the letting agent industry! Thanks again, Kim 😁

Melissa · 24 March 2026

★★★★★ 5/5

Google

We’ve had a great experience working with Abby Ashmore. Communication is always clear and prompt, and everything is organised efficiently which makes our job much easier. Abby is professional, friendly, and always ensures any plumbing/heating issues are handled quickly for the tenants and landlords. A pleasure to work with, highly recommended.

Boiler · 14 March 2026

★★★★★ 5/5

Google

Ethan was great throughout the buying process, he provided lots of communication and updates throughout. He really helped to progress our sale and to get us in to our new property as soon as possible! He was always available to chat to and very responsive with any questions I had.

Billie · 14 March 2026

★★★★★ 5/5

Google

Frank Innes have been excellent with my mum, we needed something fast & comfortable to meet my mums needs, my mum had to relocate from Crawley to be closer to family, Kim went above and beyond to make sure everything went smoothly with her …

Me · 14 March 2026

★★★★★ 5/5

Google

Worked with Kelly getting a new mortgage for an investment property. She was extremely helpful and knowledgeable and managed to save me money each month over my previous broker. Highly recommended and will be my first call in the future

Rob · 14 March 2026

★★★★★ 5/5

Google

We had a great experience using Frank Inness lifetime mortgage service and our mortgage advisor Kelly Ashurst was so good, she always kept us updated with best mortgage offers available in the market and helped us throughout the whole …

Ramanjeet · 14 March 2026

★★★★★ 5/5

Google

We couldn’t be more grateful for Kim Watkins at Frank Innes, her compassionate service was so refreshing. Kim made the whole process effortless and stress free right up until the very end. Thank you for all your help. Tara Wooldridge

Tara · 14 March 2026

★★★★★ 5/5

Google

Working for BoilerCert, I’ve had a great experience with Frank Innes. Communication is clear and jobs are always well organised. Special thanks to James Darby for being responsive and helpful in making sure everything runs smoothly. Top Work!

Justin · 14 March 2026

★★★★★ 5/5

Google

I had a fantastic experience with Frank Innes Sales and Letting Agents Mapperley. The team was professional, friendly, and incredibly efficient throughout the entire process. They made everything feel straightforward and stress-free, always keeping me informed and providing clear, helpful advice. Their knowledge of the local area was excellent, and they went above and beyond to ensure everything was handled smoothly and professionally. Communication was consistent and reassuring, which made a real difference. I would highly recommend Frank Innes Mapperley to anyone looking for a reliable and trustworthy estate agent. A truly five-star experience!

Siam · 7 April 2026

★★★★★ 5/5

Google

I had a great experience with this letting agency from start to finish. Kim watkins was my main contact and was incredibly helpful throughout the process.she responded quickly to emails and kept me updated at every stage.Big thanks to her.☺️☺️ The viewing was well and she took the time to answer all my questions honestly.The application and move-in process were smooth.Overall, the service was professional and efficient, and I’d definitely recommend both the agency and kim to anyone looking to rent.

Arathy · 31 March 2026

★★★★★ 5/5

Trustpilot

Excellent! Great staff.

I went to Frank Innes Nottingham branch who was a breath of fresh air after a bad experience with a previous agent. Ellessa was brilliant at helping me find my new home. She could negotiate across the whole chain I was in, getting a good final purchase price. Friendly and v experience. Charlie dealt with the sale of my home. He really chivvied the purchaser and my solicitors along the process. He is very experienced in this house selling malarkey. I was a sole seller/buyer and at times the whole process overwhelmed me. Both Ellessa and Charlie could spin the plates while staying calm and empathetic. I honestly would have had a meltdown if it wasn’t for those two advisers. Morgan also played a huge role in dealing with some of other issues I faced along the way. I am so pleased I happened on Frank Innes Nottingham. I’m recommending it to any friends about to start the house sale/buying process. Don’t go anywhere else. Thank you Ellessa, Charlie and Morgan ❤️

Irene · 12 November 2025

★★★★★ 5/5

Google

I had to move because my flat was put on sale. I definitely knew it was a mountain to climb to find another house that is close to where my kids school. However Jess was amazing and very instrumental. She made everything look so easy and swift. Abby and Kim did amazingly well too. The whole team acted swiftly and professionally, and they kept their promise on when we were to collect the keys. The whole process has been so swift and am glad. I would recommend Frank Innes Mapperley to anyone looking to get settled in Nottingham. Thanks so much Jessica, you are a diamond.

Thariki · 28 October 2024

★★★★★ 5/5

Google

I had an outstanding experience being supported by Kelly Ashurst in my purchasing a house. She is very knowledgeable and professional, she provided me with detailed and comprehensive advice, and answered all my questions patiently. She was also very responsive and prompt in all communications, and simply kind and human in supporting me through what was a high stake process of securing a new home for me and my family. It was to a great extent thanks to her professionalism, thorough attitude and personal touch that I was able to pull all resources to secure my new house. I was truly lucky to have Kelly to guide me through the process, she is what a high calibre professional is.

Olga · 14 March 2026

★★★★★ 5/5

Google

Kim and Lois were brilliant throughout the whole process. They were approachable, professional, and genuinely cared about helping us find the right place. Communication was smooth, and everything felt straightforward from start to finish. We’re really happy with our new home and grateful for their support.

Noma · 31 October 2025

★★★★★ 5/5

Google

Had a great experience with Abby she was really helpful and explained the process of renting our house out with confidence and nothing was too much trouble. Thank you Abby!

Robyn · 14 March 2026

★★★★★ 5/5

Google

Working directly with the letting team has made my business run smoothly and efficiently. All of the team are very knowledgeable but I would like to especially thank Abby.

Inventories4you · 14 March 2026

★★★★★ 5/5

Google

So far our experience with Frank Innes has been really positive. Jacob is the estate agent who showed us round a few properties, he is friendly, knowledgeable and goes out of his way to help. Lois has been contacting me to book viewings and the next steps in the process, she is friendly, approachable and really helpful. Thank you to the team for helping us this far. Would definitely recommend.

Ella · 9 January 2025

★★★★★ 5/5

Google

Abby was a huge help with our move into the new property and made the whole process seamless and stress-free. I’d highly recommend her and Frank Innes.

Emily · 14 March 2026

★★★★★ 5/5

Google

I really appreciate all the help this team has given me. Kim has been very helpful from the very beginning, would recommend these guys to anyone.

Amber · 14 March 2026

★★★★★ 5/5

Google

Ethan was really helpful when showing me around a property, very knowledgeable. The offer process was easy and Ethan helped each step. Thank you ☺️

Keyre · 14 March 2026

★★★★★ 5/5

Google

Just completed the process of moving into a lovely rental property through the Frank Innes (Mapperley) team. It has been a smooth experience facilitated by Kim and the team, who were incredibly responsive, professional and always approachable to answer any questions. I found the use of online tools to complete the checks, contract signing and switching utilities to be easy and practical. Also, the inventory list has been fare and well-prepared. Very happy with the move. Thank you Kim and the wodnerful Frank Innes team.

Shady · 27 May 2024