Frank Innes Mapperley reviews

★★★★★ 5/5

Google

We had a fantastic experience with the lettings team while looking for a house to rent. The team were always on hand to call, super helpful and very understanding. Lois, Abby and Jessica made the entire process feel easy and welcoming. Thank you ladies!

Sophie · 4 November 2024

★★★★★ 5/5

Google

I had a great experience working with Ethan, the Senior Sales Negotiator. He was professional, knowledgeable, and highly responsive throughout the process. He understood my needs, communicated clearly, and kept everything smooth and stress-free. I appreciated his honesty and dedication, and would highly recommend him.

Lillie · 14 March 2026

★★★★★ 1/5

Trustpilot

Sutton in Ashfield…

Just called the Sutton in Ashfield branch. I did call a few weeks ago but I called again to ensure that I am being told the correct details about fee's etc. Seems they tell a different story each time. First time I was told the fee is 1% no sale no fee with an extra fee to pay for ID checks. This time I am told the fee is fixed at 3K, when I pressed for 1% was told it could be 1% but then other charges added like marketing. NO THANKS. Looking for an agent that is transparent and honest.

Customer · 4 February 2026

★★★★★ 5/5

Google

Really brilliant service, Jacob has been fantastic!

Gaia · 30 November 2025

★★★★★ 5/5

Google

Frank Innes Mapperly is one of the best letting agents I have ever came accross . Rylie had been very cooperative , professional and understanding during the whole move . I am impressed by the service provided specially by Rylie .She personally came to look at the property for a repair reported . Not to mention they are the first letting agent who have given welcome box. ☺️

Mehreen · 27 March 2023

★★★★★ 1/5

Trustpilot

Disappointing Service

We are asked Frank Innes to find us tenants for our Mum & Dad’s property, we paid them to do the check-in report and they recommended their deposit scheme (zero deposits). Again, we paid them to do the check-out inspection and report when the tenants left. There was over £3000 of damage and they put the claim into their deposit scheme with all the estimates for repairs. Their deposit scheme paid out £75, less the 3% value of the claim. We wrote to Frank Innes and stated we were extremely disappointed how they handled the claim through the deposit scheme and asked them to take actions to recover the full cost for the repairs. One month on and no reply from them, my email was just ignored. Absolutely terrible service from them and their deposit scheme.

Pravin · 25 June 2024

★★★★★ 5/5

Google

We found a property on right move at 9am and called the Mapperley office and spoke to Abby. By 3pm we had viewed the property and by 3:45 we had called the office back to submit an application, which was sent to the landlord the next day. Less than two weeks later we had the keys. Fab to have such a fast and stress free process. We have received professional and efficient service from Abby from the offset, and once notified of issues with the property, Abby has endeavoured to rectify them. Good social distancing and PPE measures in the office when collecting keys, and again Abby was efficient and informative during this process. We would definitely recommended Frank Innes over other estate agents in Nottingham.PositiveResponsiveness, Professionalism

Michaela · 26 August 2021

★★★★★ 5/5

Google

I would like to appreciate Frank Innes Estate agents Mapperly team, particularly Abby in my case, for ensuring a smooth transition home move from Saint Albans to Nottingham . She was so much supportive and responsive through out rental process and she went over and beyond to get us linked with landlord, get zero deposit in place and have smooth transition during such strange times of COVID. Could not stress more, if you looking for friendly and supportive estate agent for renting in Nottingham, Abby and Frank Innes undoubtedly be mine or anyone's choice. Strongly Recommended !!!PositiveResponsiveness, Quality, Professionalism

Muhammad · 26 August 2021

★★★★★ 5/5

Google

Throughout the rental and then the sale of my property. Jessica and team and then Alison and her team have been fantastic. The teams have been professional throughout and Alison has gone the extra mile in assisting and keeping me updated with regularly communications and even helping out over a few snags that were beyond any of our control. I would recommend anyone to use them in the selling or rental of a property... you will not be disappointed. Thank you all for your help.PositiveQuality, Professionalism

Jan · 26 August 2021

★★★★★ 5/5

Google

Alison Pallister and the team are excellent, the whole process from start to finish has been exceptional nothing is any trouble for the team. Always polite and professional, this is my second experience with Frank Innes, I purchased this house with you and now sell with you. I do not see the point in looking elsewhere for the service. Good value Stress free Professional attitude I must say that Alison is a credit to your company Kind regards SuzannePositiveResponsiveness, Quality, Professionalism, Value

Suzanne · 26 August 2021

★★★★★ 1/5

Google

AVOID !! Negligent non professional office and employees !! My family members house was destroyed by the tenants who refused to leave and this company was incapable of resolving the issue and did not bother to check the property! My family member was told she could not receive any information about her own house after a relationship ended , despite her name being on the contract which Lauren at Frank Innes did not bother to look for until the last minute. Unable to get hold of them over the phone and avoided or made excuses to not discuss so we had to visit the office person to resolve. This resulted in her losing out in £2000 worth of damages to her home. House is now being sold with another estate agents as Frank Innes undervalued it by £50,000 !! AVOID !!

Snapback · 25 July 2021

★★★★★ 1/5

Google

Absolutely disgusting customer service. Arranged to meet at the property to have valued for rental purposes. Lauren Lonsdale did not turn up despite waiting for her for 40 minutes and calling the office multiple times. Tried to rearrange but did not get back to me after chasing the same day and the day after. Avoided taking my calls by saying 'Lauren was on the other line'. I had my own professional photos taken for them and emailed but again Lauren did not come back to me. I then received a call from a completely different company to say Frank Innes are too busy and they are their sister company. Lauren did not have my authority to pass my details on to another company going against GDPR. Completely unprofessional and work shy. Not wanting new business clearly! They do not have time for new customers.

Ashad · 25 July 2021

★★★★★ 5/5

Google

James is very helpful and professional through out the whole renting process. I did call other branches previously but the experience was so frustrating. Those staff promised to send a video or email or call back but it never happens. I was nearly give up on Frank Innes but James totally changed my mind.He responds to enquires quickly and efficiently and always happy to help. We experience some issues with payment and James was knowledgable and extremely patient to resolve our issue. I will definitely recommend James.

J · 25 July 2021

★★★★★ 1/5

Trustpilot

Horrible experience as a tenant so far…

Horrible experience as a tenant so far in Nottingham. I’ve requested the property to be fully cleaned and mould removed as condition of the offer. Agent assured me everything is done. When I got into the property it stinks so bad of mould. So much maintenance needs to be done in the property and frank Innes don’t want to know anything about it. Landlord is awful at responding, they were supposed to get someone to come in the first week - still nothing. The windows won’t fully close as closing mechanism is broken and a draft always comes in - reported it but nothing. Please stay away from Frank Innes in Nottingham. I’ve been with other letting agencies and they are so professional and so on it. Very disappointed. I am in the process of taking them to court.

Maruf · 4 June 2024

★★★★★ 5/5

Google

Jacob from the letting side went above and beyond to help me find a property, the transition from start to finish wasn’t stressful at all as Jacob informed me with every step and I didn’t have to wait long at all.

Laura · 14 March 2026

★★★★★ 5/5

Google

We have recently taken up a property through Frank Innes. Rylie, the person who was our point of contact has provided us with incredible service. She did great through out the journey. She was kind, patient and helpful which made the entire process smooth and easy. Special thanks to Abby as well for being supportive when really needed.

Nikita · 5 November 2023

★★★★★ 5/5

Google

We moved into our rented property back in September 2020 and have dealt with Abby Ashmore right from the first viewing up until today. We have been so happy with the service Abby has provided. She is always so friendly and approachable, and gets back to us with any answers so quickly. She'll always go out of her way for us and is always very professional. Thank you so much, Abby!

Amy · 28 September 2022

★★★★★ 5/5

Trustpilot

Selling my late sister's house was…

Selling my late sister's house was difficult to say the least but Leah Allen at Frank Innes Derby excelled. Leah was professional, kept me informed throughout the long process, nothing was too much trouble. I would not hesitate to recommend Frank Innes Derby. Thank you so much.

Christopher · 15 August 2025

★★★★★ 5/5

Google

Kim Watkins was very helpful in answering all my questions and guiding me in getting a place to rent. I know she went beyond what her job entailed and for that am very grateful. She went out her way to call me when I couldn’t get through to her office number. A little cheeky, but she had a very beautiful voice and once I met her in person I knew why.

Kieran · 25 July 2022

★★★★★ 5/5

Trustpilot

The Nottingham Branch of Frank Innes

The Nottingham branch was our agent for the purchase of our daughter’s first home. From the moment we expressed an interest in the property Tiger was such a terrific member of staff who listened to our needs and acted promptly upon them. After a short while in the office, Tiger’s interpersonal skills put us at ease. We felt valued, an experience which never failed throughout the entire process to completion.Morgan, branch manager, was always available whenever we needed information. Her experience in the estate agency sector was readily apparent, particularly when difficulties with our solicitor arose. We are so grateful that our daughter’s first experience of purchasing a house was managed by such kind and caring staff. We really did feel we were amongst friends! Thank you.

Karen · 11 April 2024

★★★★★ 1/5

Trustpilot

Lovely property that I rented for over…

Lovely property that I rented for over a year. Thank goodness I got to know who the rental was from. Service was shocking took them an age to sort basic hot water out ended up sorting it myself with agreement from the actual landlord. Now I’ve moved out making claims from the zero deposit company that the landlord has suggested not to. Worst company to rent from so good luck if you have to use them.

Emily · 20 January 2026

★★★★★ 5/5

Trustpilot

We have just sold and purchased…

We have just sold and purchased property with the Mapperly Branch Nottingham . The service we got was excellent , we were kept well informed of every aspect of both purchase and sale all the way through. Alice and Bryony were both very profesional in the task and we would like to take this opportunity to thank them both for a job well done . 👍👍

Ian · 17 November 2024

★★★★★ 5/5

Google

Just moved into my first rental property a big thank you to Kim who made every stage of the process go smoothly and kept me up to date and informed at all times . Thanks again Ellie

Ellen · 2 October 2024

★★★★★ 5/5

Google

We bought our house through Frank Innes Mapperley and I have to give special thanks to Alison Pallister who was excellent throughout. Alison managed the chain of both our vendors onward purchase and our own perfectly! She was clear and responsive in her communication and always happy to answer questions or concerns from the start of viewing the property and all the way throughout the conveyancing process. I appreciated that Alison acted with integrity and was always honest and upfront throughout the 6 months that it took to complete on the house. This was reasurring, especially as first time buyers going through a stressful process. I know having spoken to our vendors as well, how highly they thought of Alison as well so I'd readily recommend her whether you're looking to purchase a property or sell one.

Martin · 25 July 2020