Frank Innes Mapperley reviews

★★★★★ 5/5

Google

I’m so impressed with the level of professionalism displayed by the frank innes staffs. I have been house hunting for a while and it’s not being very pleasant with different agents. My first property viewing with frank innes was everything an estate agent should be. I met KIM WATKINS, very professional, patient, has in-depth knowledge of her job and the property and was very helpful all through the process. The entire process was so smooth and stress free, because she took all the stress off me and help smoothing out everything even while she was away, she kept on communicating. This is best home letting experience ever and i will recommend frank innes mapperly to anyone looking to get a property around Nottingham. Thank you so much kim watkins and the entire staff at frank innes mapperly you guy’s rock👏🏾👏🏾

Oladehinde · 25 July 2022

★★★★★ 5/5

Google

As a first time landlord Kim, Lauren and Jessica guided myself through the process of getting my home rented out very well, answered all my questions and made the process as seamless as possible. Coming into it with no experience they made the whole thing easy and communicated with me at all times. Very happy with the service and would highly recommend for anyone in similar position as myself. Another point to note is that tenants were all fully vetted and checked which gives me great confidence going forward. When the property went live they had already arranged 3 viewings within an hour of me dropping off the keys and was given the option to pick tenant. 5 stars

Jack · 25 July 2022

★★★★★ 5/5

Google

Lauren was Amazing!! So helpful and funny!! My move was a lot less stressful! Can’t thank her enough, I’m a bit new to adulting and she answered all my questions and put me at ease!!!!!! Love ya! P.s give her a raise :)

Tori · 25 July 2020

★★★★★ 5/5

Google

Hiya I found this property last week and went for a view, I liked it immediately and I told Abbey we liked it. The services they render to us was very warmly. Thanks Abbey for being very effectivePositiveResponsiveness

Joy · 26 August 2021

★★★★★ 5/5

Google

I as a landlord would like to thank all the staff and in particular Lauren Lonsdale for providing a fantastic service. Always dealing wilth all my queries promptly and efficiently. Thanks Lauren for making the process of letting easier and less stressful. Highly recommend Frank Inness .

S · 26 July 2018

★★★★★ 5/5

Google

“Thank you Abbey Ashmore and the amazing Frank inns Mapperley team for all your help, and support in finding a new home. We are very happy with the services we got.

REETHU · 25 July 2022

★★★★★ 5/5

Google

I used Frank Innes to let the first property I acquired in Nottingham; professional, fast and efficient service and great communication throughout the process. Would recommend Jessica and the team to other landlords looking for an agent without any hesitation.PositiveResponsiveness, Professionalism

Kevin · 24 October 2020

★★★★★ 5/5

Trustpilot

Bingham Branch were excellent

Bingham Branch were excellent! The sales team found us a cash buyer for our property and through their management of the sale they got the sale completed for us in 2 weeks which is absolutely fantastic, a particular shoutout to Mia and Lisa for all their help. I hope to work with them again in the future.

Nikita · 17 February 2023

★★★★★ 5/5

Trustpilot

I contacted Frank Innes in Long Eaton

I contacted Frank Innes in Long Eaton, Nottingham to arrange for a series of valuations for my uncle’s properties following a difficult family situation, and I honestly couldn’t have asked for better service.

John · 22 February 2026

★★★★★ 5/5

Google

I saw a property online and liked it. Called for a viewing and was able to the same day. Got everything sorted and moved in within 2 weeks. Thanks to Abby for making the process very straightforward.

Sambo · 25 July 2021

★★★★★ 5/5

Trustpilot

If it were possible to give a 6* I would

If it were possible to give a 6* I would. Beth Young and Ebony Wright of Mansfield Branch were absolutely brilliant. Although should have been a simple sale (first time buyer/no chain) issues arose which they handled so well. Can't recommend more highly.

Mr · 6 February 2024

★★★★★ 5/5

Trustpilot

Poor & Irresponsible property management at Nottingham

The below issue is solved by the Team Manager which I am now satisfied with her response. Thank you for stepping in promptly.Terrible customer service of Maja Duraj, the Property Manager of Nottingham property management.She has been threatening me if I do not pay for the invoice of a recent oven repair fee, she will not assist in any future issues with the house.I reported to her two issues regarding the oven that are not working properly and the glass door of the oven fell out. The contractor arranged by her came on 21st August, saying the oven clock is not properly set so that it cannot be switched on. The man also tried to fit back the glass door but he said the door is too old and the glass couldn't be able to fit back so just ask me to disregard the glass and told me it is still safe to use the oven without the glass.Maja then sent me the invoice £134 for the repair fee, saying I claimed the oven not working which actually do so the repair cost is on me. This is absolutely unacceptable. Firstly Maja didn't inform me in advance that the repair cost will be on me and also how much it would be. If she told me beforehand, I can decide whether I need to fix it or not or I can find my own contractor. Apart from that the oven glass door fell out all in a sudden this definitely needs a contractor to come and judge how it can be fixed or whether it is still safe to use. I am not the Engineer so I cannot judge its safety.Actually the glass suddenly fell out and dropped on the floor it did hurt my fingers which is really dangerous and of course it needs a technician to check its safety and repair. So I do not understand why this faulty should cost on me?!Maja then threatened me saying if I do not pay the invoice, in case there is any other issue arise with the house later she wouldn't be helping out. What kind of customer service is that? I am totally disappointed for how she is treating tenants with this terrible manner.

KK · 28 August 2024

★★★★★ 5/5

Google

Agent Abby helped with my first rental and honestly,she is the best. She made everything easy and fast. She is very good at work and does it perfectly. Thank you and nice doing this with you. Looking forward for future.

Sandra · 27 December 2024

★★★★★ 5/5

Google

As a landlord I need ensure that I am always aware of any new regulations when it comes to my rented properties. Jessi Pabla is always willing to go that extra mile to offer her advise and support. Excellent communicator. Thank you, Ati

Mrs · 25 October 2019

★★★★★ 5/5

Google

As a landlord I need ensure that I am always aware of any new regulations when it comes to my rented properties. Jessi Pabla is always willing to go that extra mile to offer her advise and support. Excellent communicator. Thank you, Ati

A · 2 October 2019

★★★★★ 5/5

Google

Jessi Pabla's helpfulness went above and beyond anything I expected for my first time privately renting, we were constantly notified at every stage and she definitely made the process painless and simple. Jessi is a testament to Frank Innes as they are to letting agencies.

Ben · 26 July 2018

★★★★★ 5/5

Google

As a landlord I need ensure that I am always aware of any new regulations when it comes to my rented properties. Jessi Pabla is always willing to go that extra mile to offer her advise and support. Excellent communicator. Thank you, Ati

Ati · 26 July 2019

★★★★★ 5/5

Google

Very happy with the service I got from Jessica as she really helped me a lot after I was struggling to find a property to rent and she helped me to sort one out so really appreciate the help, also good help from Kim aswell.

Ibo · 2 October 2024

★★★★★ 1/5

Trustpilot

Awful company-avoid at all costs

Awful company-avoid at all costs. Dealt with 2 branches-one turns up without the code to get to the apartment block-leaving us on the street whilst he went back to the office to find the code. Then he came back without a key to get into the apartment-again leaving us there whilst he went back to the office to find the key.

Emma · 8 May 2025

★★★★★ 5/5

Trustpilot

Excellent Service

Excellent Service! Holly & the Frank Innes team at West Bridgford have been absolutely fabulous throughout the marketing & rental management of our property.. Attention to detail, fantastic communication, keeping us informed every step of the way...! Finding suitable & trustworthy trades people & resolving issues for any works carried out..All the staff members are professional, courteous and helpful and I would wholeheartedly recommend them. 5 Stars All the Way.. Thanks Guys..!!

Mr · 7 July 2020

★★★★★ 5/5

Trustpilot

Brilliant service

Brilliant service! Just completed my house sale with Frank Innes Ashby de la Zouch branch and couldn't be happier! Sold my property within a few days and the communication was great throughout as Lindsey kept me regularly informed of up.dates from buyers and conveyancing company. The whole process took 14 weeks despite Christmas and a delay on our part. All the staff were professional, courteous and helpful and I would wholeheartedly recommend them.

Val · 1 March 2020

★★★★★ 5/5

Google

Excellent customer service from Jacob at the mapperly branch.

Danny · 30 November 2025

★★★★★ 5/5

Google

Everything about the move was hassle free. No issues

Neil · 30 November 2025

★★★★★ 1/5

Trustpilot

Landlords

Landlords, be careful. Based on our experience, this agency may not be presenting strong applicants to you, and may be more focused on collecting holding deposits than securing reliable tenants.

Stanislav · 24 February 2026