Frank Innes Mapperley reviews

★★★★★ 5/5

Google

The experience was a smooth one, thanks so much Riley

Crystal · 24 September 2023

★★★★★ 5/5

Google

Me and my girlfriend were very excited to move in together, one of your lovely agents - Lauren was very professional, and helpful and now we have our perfect place, thank you so much!

Mateusz · 25 July 2020

★★★★★ 1/5

Trustpilot

Worst estate agents in Burton On Trent

The Burton On Trent branch was who I was selling my house with and to be quite honest, the service they provided was shocked. Alice who is the branch manager said she tried her best. Oh really? I don’t think you did. I’ve never been as stressed out in my life then when you kept emailing me day in day out. It was so freaking annoying. Hated your service from day one and to be quite honest again I’m glad to see the back of you. Good riddance Frank Innes Burton. And to anyone to is thinking about selling their house with Frank Innes Burton, I’d run while you can and go somewhere else. Don’t give them your time and patience. They aren’t worth it

Vanessa · 27 April 2024

★★★★★ 5/5

Google

Lauren Lonsdale at your Mapperley branch was super in helping us with viewing the property. Lauren is fantastic and I cannot recommend her highly enough; she made the whole process much less stressful. Thank you. your a star!

Paula · 26 July 2018

★★★★★ 5/5

Google

Having never rented before I was a little anxious about the whole process. However, Abby helped me every step of the way and I’m most grateful for the time and patience she had in ensuring myself and my children moved as smoothly as possible. Thank you also to the rest of the team that helped with my queries and assisted. It has made my renting experience a great one.

Ellie · 28 September 2022

★★★★★ 5/5

Google

Jessi was a great help, when a rental agreement fell through she found us alternatives very quickly and helped us get a place at quite short notice of better quality than we had previously looked at.

Jacob · 26 July 2019

★★★★★ 1/5

Trustpilot

Negligent Agency Led to Costly Damages

As a homeowner who entrusted their property to Frank Innes for management and tenant oversight, I am compelled to share my harrowing experience. Over the years, I placed my full trust in Frank Innes in Loughborough believing they would diligently safeguard my investment. However, this trust was shattered when I discovered the appalling state of my property after my tenants vacated.Despite assurances that everything was under control, the reality was starkly different. The damages inflicted upon my property were extensive and far beyond what could reasonably be expected from normal wear and tear. It became painfully evident that Frank Innes had failed in their duty to adequately screen and manage the tenants they placed in my home.The financial burden incurred due to these damages was significant, costing me a substantial amount of money to rectify. The neglect and oversight by Frank Innes not only resulted in tangible financial losses but also caused immense stress and frustration.In conclusion, I urge any prospective homeowners considering this agency for property management services to proceed with extreme caution. My experience serves as a cautionary tale of the potential consequences of entrusting your property to an agency that fails to fulfill its obligations. The damages inflicted under their watch have left me deeply disillusioned and financially burdened.

Stuart · 11 April 2024

★★★★★ 5/5

Trustpilot

Extremely helpful and friendly

Very quick at getting back to me to book in for veiwings. also the estate agent Connor, was lovely and went above and beyond. Very friendly and helpful service.

Liv · 16 January 2026

★★★★★ 5/5

Google

Great customer service from Abby at Frank Innes, made sure all my questions and concerns were answered and addressed. She came to value the property and was very knowledgeable. I was impressed by her level of enthusiasm and it made me feel very reassured about using Frank Innes to rent my property out.

Joe · 24 December 2023

★★★★★ 5/5

Google

All the agents were very helpful, professional and friendly, Jessi was particularly good got things done very quickly meaning we were in out new house in under a week from viewing it. Very good service all round.

James · 26 July 2018

★★★★★ 5/5

Trustpilot

Sale of a property

We have known Frank Innes for a long time, since 2010, and served us well.This time they sold our flat in Nottingham Park. The team at Frank Innes Nottingham is splendid. They all (Penny, Sofia, Louise et al.,) did a brilliant job. They all were willing to go the extra mile to make it happen. Thanks to you all, and best wishes N & S PathirajaLondon

Herath · 28 January 2020

★★★★★ 5/5

Trustpilot

Frank Innes via Gemma Bailey managed a…

Frank Innes via Gemma Bailey managed a 19 apartment property owned in Chesterfield for several years prior to our disposal in July of this year. The service offered was very good including assistance with the sale. Would recommend them to any landlord.

Malcolm · 11 September 2025

★★★★★ 5/5

Google

Everyone was very helpful and informative for our first home purchase Thank you Elliot and Simon. Sandra

Sandra · 27 December 2022

★★★★★ 1/5

Google

Rented one of their properties for about 2 years and it was okay. I moved out in the end and ever since there’s been a lack of communication on their end when it comes to getting your deposit back which is ironic because these guys are quick to call you when you owe them money but when it’s other other way around, it’s hard to reach them. It’s been about a month and I still haven’t received my deposit although I’ve called many times and emailed and no one is replying to my emails or calling me to confirm. I’ve been told different information each time about receiving my deposit. It’s so unclear and a failure in professionalism. I shouldn’t have to keep asking for something that I know I should have received the moment I moved out.

Angelique · 25 July 2020

★★★★★ 5/5

Google

Recently bought a house marketed through Frank Innes - Cassie suggested I view it before the listing was even live and it was a great find. The team were really quick to respond to any queries or issues throughout the Conveyancing process, were always polite and friendly despite how busy they were with lockdown restrictions, and made sure both me and the vendor were up to date - would definitely use them in the future.

Charlotte · 25 July 2021

★★★★★ 5/5

Google

Brilliant service, great communication and a pleasure to work with!! Massive thank you to Emmie in particular for her amazing local knowledge, HMO experience, attention to detail and enthusiasm! Thanks Simon

Simon · 25 July 2020

★★★★★ 5/5

Google

Very happy with the service provided by Lauren throughout the process of our new rental property. Very responsive and helpful, couldn't be happier - Thanks to Lauren & Frank Innes Mapperley.

Relic · 25 July 2020

★★★★★ 5/5

Google

Fantastic they are! Got my first property through them at their Mapperley branch and they was so nice! Especially Lauren Lonsdale she was so helpful she made it all so easy for me.. Thanks :D

Brynn · 26 July 2018

★★★★★ 5/5

Google

We've had a seamless experience with Abby at Frank Innes since we moved into our house a couple of months ago - Whenever we've had any issues and been in contact, Abby always gets back to us in no time and has dealt with any and all questions/issues efficiently. Really happy with the service! Would recommend, thanks so much for all your help Abby

Becky · 28 October 2022

★★★★★ 4/5

Google

For the most part this has been fantastic. Quick turn around on the initial query, as well as a fast, professional, friendly service from Jessi Pabla, as well as the new letting agent who did the viewing! Couldn't ask for more in searching and applying for a rental property. One slight snag is now I am on their system in a week I have had 4 texts and 5 emails, all advertising new rental properties, with no way I have seen of unsubscribing. This is not to take away from the service I have had from Jessi, but does not look good on the business as a whole. I mean, I already have a rental - please stop filling my inbox with more...

Alistair · 26 July 2019

★★★★★ 5/5

Google

Having not rented a property (solo) for some years, I was apprehensive about the process after some horror stories of other local agents. I've been very pleasantly surprised by this branch and have no issues with recommending them. The agent who assisted me was Jessi Pabla who has been friendly, courteous and professional throughout, and assisted me immensely, providing all the information I required from both landlord and regarding the process in general. Top marks for a very low stress tenancy agreement.

NikLP · 26 July 2019

★★★★★ 5/5

Google

I've used Frank Innes to act as an agent in letting my flat for the first time. I liaised with Jessi Pabla whom i met at the flat initially. She has been extremely helpful, friendly, professional and eficient. All the necessary paperwork has been dealt with by Jessi and she has provided regualr updates re prospective tenants. She was able to secure a tenant within 1 week of putting the advert out. I highly recommend her and the service offered

Greg · 26 July 2019

★★★★★ 1/5

Trustpilot

Cash sale

Cash sale, empty house..12 weeks later!! Coalville branch. Complete lack of communication, each week I would have to chase, never got back to me.. I would always have to call back.. manageress very patronising towards me when I HAD to go in the office to find out what’s going on after no replies from email or phone. I have bought and sold 12 house in 10 years.. this was the worst experience I’ve ever had. Emailed 2 days ago about having the ‘for sale board’ removed 2 months after the sale and guess what.. no reply! Don’t get frustrated like I did, just avoid the Coalville branch.. some serious training needs to take place around ‘customer’

Lee · 17 January 2024

★★★★★ 2/5

Trustpilot

Poor service for tenants

Exterior door lock has seized up leaving the door unlockable. Reported it at midday, by 5pm they were still trying to get in touch with the landlord to authorize the repair. Then we were advised that it might not be sorted by the end of the weekend.This is on top of being without heating and hot water for over a week last winter because they have to run everything past the landlord. There seems to be a focus on satisfying landlords at the expense of the tenants well-being, which is morally wrong.

Jim · 12 January 2024