Frank Innes Mapperley reviews

★★★★★ 5/5

Google

We found our tenant in two-week time. They kept me updated by text message. Jessica was brilliant in everything. In the future, we will definitely come back to them.

Chunping · 26 July 2018

★★★★★ 5/5

Google

I would recommend frank Innes mapperly branch to anyone. I would like to say a big thank you to jessi from start to end she was extremely helpful . She made you feel very welcome from the beginning . She was professional and friendly which makes such a difference when looking for a new place to stay. I would recommend her and this company to others . Also would use this company again in the future .

Lynn · 26 July 2018

★★★★★ 5/5

Google

Jessi Pabla at Frank Innes in Mapperley has been extremely helpful, being a first time landlord as well helped me through every step and continue provide exceptional support.

Daniel · 12 January 2019

★★★★★ 5/5

Google

Had a really great viewing with Lois, answered all our questions, was lovely to chat to and found us a perfect home!

Caetano · 16 January 2025

★★★★★ 1/5

Trustpilot

SCAM AVOID AT ALL COSTS

Why can’t I put 0 stars!!!!AVOID AVOID AVOID!!!!!!Scam of a company, very shady with deposits etc…. And also the way they have just put up my rent to which me nor my partner have signed no contract to agree nor disagree but here we are both getting spam emails from country wide to tell us we owe rent arrears!!! They need investigating!!!! ASAPThis is Loughborough frank innes btw.

Ccal · 7 June 2024

★★★★★ 5/5

Google

Lauren was absolutely superb. Professional , patient and informative. Took me through the rental process . Introduction , Viewing , landlord meetings and referencing.

Bruce · 25 July 2020

★★★★★ 5/5

Trustpilot

Great service and fantastic team

Great service and fantastic team ! Alice Lambert and Luke Nixon helped beyond measure. Helping us fill in the mountain of forms and paperwork and always remaining pleasant and professional. Comparing their service to other estate agents who served friends of ours, Frank Innes of Derby were far superior and value for money. Thank you Team !!

Kathy · 5 March 2020

★★★★★ 5/5

Google

I’ve recently sold and purchased a property through the Mapperley Branch, both experiences were a breeze! The whole process from valuation to viewings to completion was handled professionally and efficiently by Alison, Cassie and Hayley. Nothing was too much trouble for the team, I was kept up to date and informed throughout. I would definitely recommend and use their services again in the future.PositiveResponsiveness, Quality, Professionalism, Value

Karen · 26 August 2021

★★★★★ 5/5

Trustpilot

Brilliant team at Nottingham - Emily and Alison

The team at Frank Innes have been amazing, especially Emily and Alison from the Nottingham branch. They were always friendly. Accommodated various viewings at short notice. Even arranged for the keys to be delivered to a nearer branch for me to pick up. Will definitely recommend. Well done!

Syed · 10 February 2022

★★★★★ 5/5

Google

The Frank Innes team at Mapperley have been outstanding. Excellent communication and updates on the progress of the sale throughout was particularly welcomed. A friendly professional team and have no hesitation in recommending. Would definitely use again. Thank you.

Andy · 29 March 2024

★★★★★ 5/5

Google

Abby has been excellent at her work . keep gng

H · 28 October 2022

★★★★★ 5/5

Google

Excellent service from the team at the branch with special thanks to Jessi and Emmie from initial meeting to getting everything in place with the tenants.

John · 26 July 2019

★★★★★ 2/5

Trustpilot

What started out as a good experience…

What started out as a good experience turned quickly sour, Frank Innes found tennant's for my property everything so far so good, but nearly 3 weeks in and still waiting for them to pass on the rent minus their charges ! kept getting told it was on its way, and it still hasnt landed in my account. With a portfolio of 8 properties i will not be using Frank Innes again, great staff at the front but after that.. forget it.. a real shame.. Also didn't really appreciate being asked 3 times on three consecutive days for my new home address ! the third time you phoned was on my wedding day ... seriously... all you had to do was look at the signed contract my new address was on there..

MS · 30 August 2023

★★★★★ 1/5

Trustpilot

AVOID!!!

I have recently moved out of a property in Darley Abbey that was managed by the Derby Branch. My experience from the get go has been shocking. Moving into a property that clearly hadn’t been prepared for the new tenant with black bags scattered around the house, mould in the bathroom and carpets, walls and kitchen surfaces run down, when I sent through all the photos and videos, I was just told, don’t worry about it, you’ll not have to do anything when you leave?! I’m sure you’ll agree this was outrageous and after pushing for weeks they finally ‘got through to the landlord (Simon Patterson)” who agreed to cover the cost of the paint and cleaning equipment for me to do myself!! After over 18 months of problems after problems I thought it was time to leave, but, I had no intentions of leaving the next tenant to experience the same thing and decided to get the place in tip top shape, the difference in the 2 videos of me moving in and out would blow you away! Despite all the effort I put into getting the place right, I was told that the landlord had up to 28 days to respond to my request for a refund. During the 28 days I received not one email from Frank Innes with an update and have chased up every week, just to get the same response every time, “you will just need to raise a dispute with MyDeposits” - this process can take up to 6 months! Please take heed and avoid this company like the plague, I am £721 out of pocket with no idea when this will be returned, looking at feedback from other sources it’s quite clear that I’m not alone.

Ashley · 30 August 2023

★★★★★ 5/5

Google

Great experience finding a new home thanks to Kim and the team!

Jita · 25 July 2022

★★★★★ 1/5

Trustpilot

DO NOT USE THIS MANAGEMENT COMPANY!!

My experiences relate to the Derby branch which I asked to manage my property in Darley Abbey. At first they were fine although I did have to chase them for inspection reports & they aren't great at answering the phone but then things got worse..They failed to turn up to an inspection, didn't inform the tenants or myself as the landlord.. so 6 weeks later when I requested the report.. they were like oh there's been a miscommunication and we'll do it next week.One of there sales guys laughed at me on call because there was no-one for him to escalate to when I urgently needed to speak with someone.Oh and there's a 6 month cancellation notice period on their full management service.I would not recommend this company under any circumstances so I would suggest seriously thinking twice about using this management company.. despite how cheap they are, remember you get what you pay for!

Si · 11 August 2023

★★★★★ 5/5

Google

Brilliant service. Jessi Pabla made it such an easy move, any concerns I had was dealt with quickly and efficiently. Thanks for you help Jessi!

Christian · 26 July 2019

★★★★★ 1/5

Trustpilot

DO NOT USE THEIR SERVICE IF YOU ARE A LANDLORD

If you are a landlord like myself, DO NOT do business with them. We have given our flat to the Nottingham branch. The first year was ok. But after a year, signing another contract, they have changed. The tenant first asked to extend their stay for another month and we agreed but not signed any contract as Frank Innes said there is no need. After their one month they decided to leave. The agency said they found another couple and we said ok do the checks, then it is ok from our end but we haven't signed any agreement. Then they said the candidates could not pass the checks and they found someone else and we signed a contract. Frank Innes charged us for 3 tenancy agreement fee and inventory checks and check-outs and check-ins!!! This sums up to 1200 pounds! We went to their office to complain and asked them to correct it. They admitted that there is a mistake and they will work on it. After they "worked" on it they sent another statement charging us one more of each service! And without correcting anything they asked us to release the deposit on the previous tenants without even providing us any reports on the condition of the flat. They will charge you for the services they have not carried out and for the services they should, you won't get any reports or evidence whatsoever. We are hopeless and do not know what to do. If you don't want to be in a similar situation, do not even come close to their office, absolutely robbers.

Mustafa · 5 August 2023

★★★★★ 5/5

Google

Emmie helped make my recent move pain free & happily answered any questions I had throughout the entire process. Thank you Emmie!

Josh · 25 July 2020

★★★★★ 1/5

Google

Absolutely incredulous ???! 8 months of reporting flooding and total damp ?! Reported numerous occasions to no avail ?! Have now advised local council as to my rights regarding this matter

Kate · 26 July 2024

★★★★★ 5/5

Google

The team at Mapperley helped me through every step of the way. It was great to receive the help of the girls Jessica, Jessi and Lauren who have all been a joy to deal with from the offset. They made the process seem very simple and put my mind at ease when moving home, which is usually a stressful process! I would and do recommend the Mapperley branch to my friends. Thanks again, Isaac.

Tom · 26 July 2018

★★★★★ 5/5

Google

Jessi has been excellent. She has always been available and quickly resolved any questions I had about my letting. I would recommend her and Frank Innes.

Lynne · 26 July 2018

★★★★★ 5/5

Google

I had been looking for a place for months and found it difficult to even get viewings. Frank innes made it a very easy process and the staff were very helpful and kind. I strongly recommend looking for a home with them :)

Jayno · 12 November 2023

★★★★★ 5/5

Google

I have never rented before and it was my first time renting out the house. Kim helped me at every step and updated me every step during the process. I'm really happy with the service and would recommend. Thank you, Kim! Last but not the least, Thank you for the welcome Gift Hamper :)

Bhanu · 27 December 2022