Trusted Agent profile · Mapperley
★★★★★
597 reviews across 3 platforms
968 Woodborough Road, Mapperley, NG3 5QS
Frank Innes's office in Mapperley, at 968 Woodborough Road, is rated 4.0 out of 5 across 597 reviews on three platforms, including 392 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of three awards Frank Innes won in 2026.
The Trusted Agent 2026 results for Frank Innes, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Mapperley office, from every platform, shown as written. First names only.
5/5
TrustpilotNew tenants
Started a new tenancy with Frank Innes recently, so far so good.. Emily and her team have been really polite, helpful and have kept us informed during the entire process, in particular as their was a delay in moving in due to the pandemic.
5/5
GoogleThankyou so much to emmie to sorting out our letting very professional and friendly would recommend Thankyou
Hi Kanini Thank you very much for this 5* review and recommendation! Kind regards, Jake
1/5
TrustpilotTwo things you must not do when it comes to Frank Innes
Two things you must not do when it relates to Frank Innes;1. Never pay them holding fee till you see the property2. Never sign any document till you have seen the property physically and not a video viewing.These guys are deceptive!I learnt the hard way from renting with them. Now I am stuck for the next 12 months.As an addendum, when you go to do contract signing, do not be won over by their smiles while telling you to sign the documents for the property, make sure you take it away and check the property yourself.A word is enough for the wise. Beware of Frank Innes and Bestoweves!!! Same contrywide agents!!!
5/5
GoogleWe’ve been working with Abby to sort out a rented property. She’s been amazing and straight to the point. Very knowledgeable and courteous whenever she’s been round the visit and has always responded promptly to any queries we’ve had. Overall, pretty great experience so far and I’d recommend the team to anyone looking for a painless renting experience.
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent service moving into a rented property. Kept up to date with progress throughout by Kim and given clear guidance. Always very contactable and friendly.
Thank you for leaving us your superb 5* review Peter. Best wishes, Lucy, Customer Relations.
5/5
GoogleHaving used this office many times before, I would recommend them to anyone. Rebecca kept me well informed all the way through the process from start to finish.The price was realistic, Richard exeplained the process, so things were straight forward. If you have a house to rent out, get in touch with them!
1/5
TrustpilotSerious Data Breach and Lack of Care at Frank Innes Chesterfield
I am writing this review to raise awareness of a serious data protection issue involving Frank Innes Chesterfield.
5/5
GoogleWe recently rented an apartment in Nottingham, Riley from Frank Innes Maperly helped us through this process. She was very proactive in keeping us updated and moving our application forward. I can recommend using Frank Innes.
Thank you for your brilliant 5* review and thank you for your Recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have been arranging to move out in the last couple of weeks and have been dealing with Jessica Cranmer, she has been very helpful and genuine with us both. She has answered all our questions very quick and has given us all the information we’ve needed. We’re very happy with Frank Innes we will deffinately reccomend to other people. Thanks jess! Hannah and Jake xx
Hi Jake Thank you for leaving this review. It is great to hear that Jessica has kept in touch with you throughout the process and I will make sure your comments are fed back to her because she has definitely earned those 5 stars! Kind regards, Chris
1/5
TrustpilotStay Clear
I placed a house for sale with Frank Innes Loughborough. They believed I was out of the country so they lied about putting up a sales board on multiple occasions.On several occasions they just failed to communicate. They failed to find a buyer so I then used an alternative agents who sold the house in 2 weeks and Frank Innes then they sent me a bill. absoultlty usless- stay clear.
5/5
GoogleMy partner and I were looking to rent our first flat together but being students, we were very anxious about the process but James and his colleagues made the experience very pleasant! They were very professional and swift with the process putting us at ease! Overall, I’m very pleased with our experience with Frank Innes Mapperley and I really recommend them!PositiveProfessionalism
Thank you for your 5* review of our local team and taking the time to do so. Your comments and nice words will be forwarded to our local team. Best wishes, Scott @ Customer Relations
5/5
GoogleVery helpful and freindly staff, especially lois who helped us with our move in. Thank you!
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleFrom a landlords perspective could not be happier. Jessica worked quickly and consiscley with me to get my property filled with good tenants. Things couldn't have been smoother for the move and since the move I've always been promptly informed of any necessary work on the property. I feel like I'm up to date, but with the stress of needing to be available everyday gone.
Hi Toni Thank you for taking the time to leave this review. I am delighted to hear that Jessica has managed to get the property rented out and to find good tenants. It sounds like she has looked after everything so well and I am sure she will continue to for as long as you need! Kind regards Chris
5/5
GoogleVery good experience with Kim one of Frank innes staff. She did a good documents control and assistance.
Thanks for the excellent 5* review! Thanks for your thoughtful comments about Kim and our Mapperley team. Best wishes, Lucy, Customer Relations.
5/5
GoogleAbby Ashmore of course! You should make her the face of Frank Innes. She took it upon herself to get a better property for my family when we missed our first choice due to the landlord's preference. Her customers' service is the best
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleFrom a landlords perspective could not be happier. Jessica worked quickly and consiscley with me to get my property filled with good tenants. Things couldn't have been smoother for the move and since the move I've always been promptly informed of any necessary work on the property. I feel like I'm up to date, but with the stress of needing to be available everyday gone.
Hi Toni Thank you for taking the time to leave this review. I am delighted to hear that Jessica has managed to get the property rented out and to find good tenants. It sounds like she has looked after everything so well and I am sure she will continue to for as long as you need! Kind regards Chris
1/5
TrustpilotI’m reading these reviews because I’ve…
I’m reading these reviews because I’ve been dealing with frank Innes. I viewed a property over two weeks ago and I’m interested in making an offer. I contacted the agents and expressed my interest and asked 3 questions to which they said they would get back to me. I have phoned several times and spoken to numerous representatives. They all of promised me a reply via phone call/email but to date I’m still awaiting. I have to wonder why the management don’t respond to the concerns by doing something but obviously this is still going on. Total incompetence!
1/5
TrustpilotLeft flat in coalville
Left flat in coalville. Left clean with no damage! They reduced £450 from my deposit. Never again.
5/5
GoogleJessi is very friendly and really takes on board your requirements. Thanks for your help.
Hi Jo, many thanks for your 5* review. Glad Jessi at Frank Innes was responsive to your needs. Best wishes, Tracey.
5/5
GoogleCompletely amazing estate agency and Emmie made sure my move was smoothly and perfect xxxx
Thank you Samantha for your wonderful 5* review! Best wishes, Scott
5/5
GoogleI really like Frank Innes! This is the first time I've ever rented a house on my own (the other times have been through student lettings with friends) and they made the process so painless and easy. They've even politely and kindly put up with my requests and questions on how renting a house works! Very nice staff, have never let me down.
Hi Simon Thank you very much for this review and 5* rating! I am delighted to hear that the team provided such good service and made your first time renting on your own an easy experience! Kind regards, Jake
5/5
TrustpilotThanks to Emily Riley for all of the support during our first rental process
Emily was very helpful with helping me and my girlfriend move into our first apartment. She always kept us in the loop and explained everything to us carefully. Would highly recommend if anyone is looking for a property to move into :)
1/5
TrustpilotDreadful avoid at all cost
Dreadful avoid at all cost. Wanted to view a letting and got told must leave a holding deposit of 450. Was also told that as long as the landlord didnt have the paperwork we would get it back if it fell through. Left the deposit and viwed the property. The propwrty beared no resemblance to the video they sent and was dirty moldy and disgusting. Instantly said no and requested the deposit back to be told no. Even though we have emails requesting paperwork which wasnt sent so the landlord couldn't of had the paperwork we were still told no. Now having to go to trading standards and the ombudsman. Avoid!!!
5/5
GoogleVery responsive, friendly and helpful. I have been using their property management services for seven years now and I have absolutely no hesitation in recommending them. Abby has done an outstanding job over the last couple of years and is a pleasure to work with.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Frank Innes, Mapperley won Platinum; Frank Innes, Mansfield won Gold; Frank Innes, Long Eaton won Gold.
