Frank Innes Mapperley reviews

★★★★★ 4/5

Google

Very satisfied with the service I received - Jessi Pabla helped us every step of the way and was very patient even though we were looking at multiple houses. I've had landlords/ real estate agents who's attitude came off as cold and snobbish but none of that was received here. I'd definitely choose Frank innes again if or when I'm moving into another place.

Fransua · 26 July 2018

★★★★★ 5/5

Google

hi, i saw the agency on the internet. I emailed the rental company and Jessica C. responded immediately. We made an appointment in a short time and started the necessary work for the procedures. she is very caring and loving person. hope it gives good news :)

Mehmet · 28 September 2022

★★★★★ 5/5

Google

Jessi Pabla is an asset to the business, friendly, professional, always happy to help.

Melissa · 26 July 2019

★★★★★ 5/5

Google

Lauren at Frank Innes Mapperley was brilliant.

Carol · 25 July 2021

★★★★★ 5/5

Google

Rylie at frank innes mapperley has been absolutely amazing, helped with all my enquiries straight away, made the letting experience as smooth as possible. and kept in contact through the whole process. Thank you you are a star

Emma · 4 July 2023

★★★★★ 5/5

Google

Very professional team with outstanding communication skills. Nothing was too much trouble and reassured me throughout. I will 100% use Alice and the sales team in the future.

Simone · 28 February 2024

★★★★★ 1/5

Trustpilot

Avoid Frank Innes

Incredibly poor service. After coercing us into signing a rental agreement three weeks before we could move in to the property, on arrival to sign the legal papers, after a two and a half hour drive, we were unable to take the property because the required electrical check had not been completed. The estate agent was then surprised when we refused to sign, offered no apology and was completely disinterested in the inconvenience that she had caused.

Nick · 14 November 2022

★★★★★ 5/5

Google

Absolutely fantastic service. My partner and I are first time renters, so Abby at the Mapperley office did a fantastic job at answering all of our constant questions, keeping us informed and at ease throughout the whole process. Wouldn’t recommend any other estate agents after our experience - absolutely fantastic!! 😁PositiveResponsiveness, Quality, Professionalism, Value

Courtney · 26 August 2021

★★★★★ 5/5

Google

The service we received from Rylie and her colleagues in the Mapperley office was excellent- prompt, efficient, smooth and enthusiastic. We would have no qualms in recommending them to anyone wanting to rent a property in their area.

Peter · 25 June 2023

★★★★★ 5/5

Google

The whole experience so far has been brilliant - Jess at the Mapperley office has been amazing. As soon as i find something wrong with the property it's sorted immediately - I was expecting renting to be a pain but would really recommend Frank Innes! Nice one!

Steve · 25 July 2022

★★★★★ 5/5

Google

Would highly recommend, Emmie was so helpful helping us move!

Precious · 25 July 2020

★★★★★ 5/5

Trustpilot

Frank Innes in Derby have been great for the last five years!

Frank Innes in Derby have been handling my let property for five years now. During that time I have had three tenants and I'm sure they would echo my wholehearted endorsement of the Derby team.

Simon · 18 March 2025

★★★★★ 5/5

Google

Abby has provided us excellent service throughout our tenancy. She has always been there for us to help with all our queries we had during the process. Great experience..I would highly recommend them.

Dilpreet · 8 October 2023

★★★★★ 5/5

Google

Highly recommended, friendly professional service. Dealt with Jessi whom made the transition incredibly pleasurable.

Pete · 26 July 2018

★★★★★ 5/5

Google

It was a fantastic experience with their staff. They listened to me and their attention to details is second to none. Their holistic care really impressive and they gave me comprehensive explanation of what I needed to know. Thanks a lot Jessica. Keep it up.

OJUBOLAMO · 28 September 2022

★★★★★ 1/5

Trustpilot

I have contacted them to rent a flat on…

I have contacted them to rent a flat on a like a Saturday afternoon 3pm, they forced me to pay a holding feel otherwise they will not accept the application. I have changed my mind after literally one second. they said the money is non refundable.so i asked them to transfer the holding fee to another property,. they refused.i even suggest refunding part of that money. they refused..bearing in mind, they did zero effort. they acted very unprofessional way, unethical way.they are the worse people ever. do not work with them. very unprofessional.all what they care about how money they can steal from you.

Ramzi · 24 March 2022

★★★★★ 5/5

Trustpilot

Amazing team!!!

Amazing team!!!! Recently we sold our house and the team was amazing,helpful, effective!!! Especially Amelia, Gemma and Adrian!!! Thank you very much!!!! 5 Stars⭐⭐⭐⭐⭐💯

Ana-Maria · 9 February 2023

★★★★★ 5/5

Google

Helpfull to arrange things quickly and very accommodate

Ramanathan · 18 December 2024

★★★★★ 5/5

Google

I have just exchanged on a house i sold using the modern method of auction, after its was recommended by Allison Pallister at Frank Innes. I have been very impressed with the process from beginning to end. A professional and effective process throughout. Thankyou Allison!

TJ · 25 July 2022

★★★★★ 1/5

Trustpilot

Rented a property through Frank Innes

Rented a property through Frank Innes, Derby (12 months) and I have to say it has been the worst decision and experience of my entire life. Staff bent over backwards for me until my contract was signed and despite being told that the 'landlord wanted to put things right for me, after the previous tenant left the property in a very poor condition' this failed to happen. This agency neglects all duty of care for tenants. I have now progressed 2 complaints to the ombudsman as the agent refuses to take responsibility and is laying blame on the landlord. I'm not entirely sure who is worse! Throughout the 12 months, there was no inspections and had there been, my time at the property would not have been spent reporting an issue/fault every other week. Despite this, they have very quickly re-marketed the property, again using images that are extremely old and do not represent the state of the actual property. I would never use Frank Innes again, nor would I recommend to any friends or family.

GILL · 28 February 2022

★★★★★ 1/5

Trustpilot

This is definitely the worst agency in…

This is definitely the worst agency in Chesterfield, be very careful when renting a property with them, I will never rent with them again!!!!

ADR · 1 July 2025

★★★★★ 1/5

Trustpilot

Discusting customer service

Absolute discusting way of treating people!! Natalie at Chesterfield branch no customer service what's so ever. After leaving the house we rented we couldn't get a company to do a "deep" clean on the house. And we couldn't cut the grass due to snow. We were treated like the worst people in the world. And we received a rude email from Natalie. It's taken months and months to apparently get quotes for stuff. Seems like the go to extremes to take all your money off you so you get no bond back. Would never use Frank Innes again if that's how you get spoken to

Lindsey · 10 February 2022

★★★★★ 1/5

Trustpilot

Added to the stress of moving

Moving day. They didn’t call me back to say how to get the keys for my new house. The chain almost collapsed. Utter incompetence and no apology. I’d never use an extortionate high street estate agent when online ones provide a better service for a fraction of the price! It’s stressful enough moving as it is. Terrible communications.

Rachel · 24 January 2024

★★★★★ 1/5

Trustpilot

God awful

God awful! My husband put an offer in on a property, in excess of the asking price. To be told the vendor would prefer a cash buyer. It didn't say this in the listing and he even spoke to the estate agent and they never said this. My husband drove 2 hours to view this property. The estate agent said they would tell the vendor of our offer and get back to us. 3 days later, still not heard anything back so I put in a request to view the property to receive a phone call saying it had been sold, they never even told us our offer had been rejected. Rude imbeciles, need to be more transparent about things

Charlene · 27 January 2022