Frank Innes Mapperley reviews

★★★★★ 5/5

Google

We are happy to meet Jessica who not only found a suitable rental property few years ago for us but also found a tenant for our new house recently. She is very professional and motivated. I recommend her if you are either a potential tenant looking for a rental property or a landlord looking for a good tenant.

Vishwanath · 26 July 2019

★★★★★ 5/5

Trustpilot

Bradley in the West Bridgford Office…

Bradley in the West Bridgford Office was brilliant at organising my new tenants contract and sorting this as smoothly as possible especially in such a short space of time. Thanks so much!

Sophie · 26 January 2022

★★★★★ 5/5

Trustpilot

From start to finish we have nothing…

From start to finish we have nothing but excellent service from Alice and her team at Frank Innes Derby.Thank you for all your help and would definitely recommend them to family and friends

Sharron · 16 November 2021

★★★★★ 5/5

Google

Karen Gillott and the team at the Mapperley Branch have managed two sales for our family over the last four years. The service has always been friendly, efficient, professional and without delay or error. I would recommend this service to all. Dr SM (DC SRP).

Manos · 26 July 2016

★★★★★ 1/5

Trustpilot

Avoid! Dangerous and lazy

Avoid! I am not one to ever write reviews but for the sake of future customers- This agency neglects all duty of care for tenants and represents illegal landlords. Even in the light of blatant law breaking from a ‘self managing’ landlord they represent, (including a burst heating pipe for months causing additional issues such as flooding and damp), intimidation and bullying, the agency did nothing. In addition they sold the property incorrectly at the beginning of the lease, failing to disclose points of interest requested by the landlord to be passed on to prospective tenants. They also made errors in the contract. Just avoid at all costs, there are some fantastic, impartial but supportive agencies in Chesterfield, this is not one of them.

Anon · 15 December 2021

★★★★★ 1/5

Google

Terrible service booked 2 properties 2 view never did get to see them unprofessional mapperley branch made believe they were giving me appt to view them sent email with time on then ignored me take ur service elsewhere where they appreciate it appalling

Julie · 25 July 2022

★★★★★ 5/5

Google

Successful sale just achieved. The whole process, from valuation to viewings through to completion, was handled professionally and efficiently by Alison and ALL her colleagues. Nothing was too much trouble for the whole team who dealt with every step of the process, enabling us to be completely 'hands off'. Many thanks and highly recommended.

Paul · 25 July 2020

★★★★★ 1/5

Trustpilot

Extremely poor service

We made an offer on a house and needed confirmation of acceptance or refusal as our own house has sold, having made numerous calls that go through to voicemail, leaving a message and emailing to find out where we stand we’ve decided to give up, as they obviously don’t want to deal with us, and look for something else. Throughout ut our lives we’ve dealt with many estate agents but Frank Innes (or maybe just the Loughborough branch) have come across as totally unprofessional. I’m unsure if the seller is aware that we’re pulling our offer, as his estate agent have declined to contact us!I’ve noticed that for each review Frank Innes replies with the same off the cuff spiel to every one. Sorry this isn’t good enough, as you are affecting people ability to move on!

Margaret · 22 September 2021

★★★★★ 5/5

Trustpilot

Property Sale

From day one Alison from the Nottingham Office has been helpful and informative with what at times was a difficult sale.

MrsJennyClifford · 2 February 2023

★★★★★ 1/5

Trustpilot

Lack communication

Applied for property on the Saturday morning gave all the relevant info over the phone was told they had 1 applicant already. I was asked if I could could cut short my camping trip to get back on the Sunday afternoon for a viewing after 3.30. He said he would call me back with more info.Not a word! blanked my phone calls to the mobile he rang me off. I rang back Monday morning to be told it was let and they had had 6 applications. I was told only myself and 1 other on Saturday??When did these people have viewings?? The office is closed Sundays? Something not quite right here. Very unprofessional no communication or honesty.

Denise · 24 August 2021

★★★★★ 5/5

Google

I highly recommend them easy to work with,they dont require unneccesary things.brilliant,frank innes is the best they are very helpful

Randy · 29 March 2024

★★★★★ 1/5

Trustpilot

Series of issues

Like many others, if I could give zero stars I would - if only I had listened! A brief run down of my issues to date..-late payment of rent, twice! Only came to my account after I chased it many times-initially refused to do a property visit during covid, despite offering to come and produce a video tour if I wanted to resign with them with new tenants-no response for 2 weeks when I asked for a call back from the branch manager (had to ask 3 times!)-and the latest… they’ve lost the spare key to the property. They refused to admit they had it (I have an email train to the contrary). I asked to speak to the branch manager, but he’s on holiday and there’s no one higher than him to talk to apparentlyAgain, like others, I have received compensation for previous issues, but nothing seems to have changed.I can only hope you don’t ignore the many many negative reviews like I did. I was better off without an agent to manage the property…

Danielle · 2 August 2021

★★★★★ 5/5

Google

I have been dealing with Emmie from the Mapperley office and although things started well it is turning sour before I have moved in. I was informed that the washing machine would remain only to find it has gone and she has denied saying this. I hope the service will get better

Helen · 25 July 2020

★★★★★ 5/5

Google

Very flexible,easier communication and response.Good work team which referred me to the right person. Keen on details of the property and williness to update any concern.i highly recommend Frank Innes to any buyer and tenant

Paul · 25 February 2023

★★★★★ 5/5

Google

Excellent service. Jessie was very helpful and friendly.

Alex · 26 July 2018

★★★★★ 1/5

Trustpilot

Avoid Frank Innes Loughborough

I purchased a property through the Loughborough branch of Frank Innes, and it was the most painful experience ever, the "Senior Sales Negotiator" I originally dealt with was incapable of telling me when the property would be vacated by the tenant who was in property despite numerous requests for that information, so I would have a rough idea of when the completion date would be and make plans accordingly. After numerous requests for that information, I contacted the branch manager who was equally as unhelpful and rude, and I then had the displeasure of having him ignore any questions that I had and I even had to get my solicitor to get that information. The branch manager continued to be insulant and unprofessional throughout the transaction, which went on for just shy of 9 months. On one occasion I requested a final viewing of the property prior to completion. The property had been empty for over 2 months at this point. A appointment was agreed and he did not show up. I had to ring the branch and ask where he was and his colleague said he was running late, but he did not even have the decency to let me know this. The final insult was on completion day, I had notification in the morning that the sale had been completed and Frank Innes gave me the run around all day. I advised that I would come to collect the keys at 5pm and arranged to drop down. I was there at 4.55pm and no-one was there to hand the keys over. The phones had been placed onto the answer machine and no-one was answering emails. I then had to wait to the next morning to collect the keys.If I could give a -10 rating I would, so my advice would be to avoid them like the plague, and if anyone from Frank Innes would like to contact me about the review, I will be happy to provide further details of my god-awful experience at the hands of their unprofessional employees.

Malcolm · 7 May 2021

★★★★★ 1/5

Trustpilot

Keep Clear! Theres a load of better estate agents.

Say they'll keep you updated and call back - still waiting for this. Dont bother to let you know the outcome of your application and the only way you know if it was successful is by checking their website and seeing the property is now let agreed. Dont respond to emails and their online chat option is full of incompetent staff with attitudes "I can send you a complaint form if you feel its necessary". Not sure where or how you were trained to deal with customers/clients, but you need a refresher. Abysmal company. Will not apply for a property linked to Frank Innes ever again.

Hey · 7 April 2021

★★★★★ 5/5

Trustpilot

Adrian and team

Adrian, Laura, Nora and the team were fantastic with our our house sale. Professional, polite and great at their jobs. Would not hesitate to use should we ever move! Frank Innes Leicester team

Jacqui · 7 January 2021

★★★★★ 1/5

Trustpilot

Do not let them manage any of your…

Do not let them manage any of your rentals they don’t care they let the tenants wreck it

Sylvia · 10 July 2025

★★★★★ 5/5

Google

Thank you so much, your service was fantastic

Chiaka · 23 September 2024

★★★★★ 5/5

Google

I recently rented a house from frank innes and Lois she made everything so much easier and really helpful I recommended

Ranjbar · 29 May 2025

★★★★★ 1/5

Trustpilot

Frank Innes- Nottingham Incompetent

Frank Innes - Nottingham.

Adam · 19 November 2025

★★★★★ 5/5

Google

Made the process of letting out my property very easy. Very helpful even prior to any business being confirmed with them. Seem to genuinely have the customer's best interests at heart, particularly Corrine Whitby and Kelly Ashurst. Thoroughly recommended!

Massimo · 26 July 2017

★★★★★ 5/5

Google

Myself and my family love our new home through Frank innes🥰 And I must say I commend this firm …

Aghogho · 29 January 2024