Frank Innes Mapperley reviews

★★★★★ 1/5

Trustpilot

DO NOT USE THEIR SERVICE IF YOU ARE A LANDLORD

If you are a landlord like myself, DO NOT do business with them. We have given our flat to the Nottingham branch. The first year was ok. But after a year, signing another contract, they have changed. The tenant first asked to extend their stay for another month and we agreed but not signed any contract as Frank Innes said there is no need. After their one month they decided to leave. The agency said they found another couple and we said ok do the checks, then it is ok from our end but we haven't signed any agreement. Then they said the candidates could not pass the checks and they found someone else and we signed a contract. Frank Innes charged us for 3 tenancy agreement fee and inventory checks and check-outs and check-ins!!! This sums up to 1200 pounds! We went to their office to complain and asked them to correct it. They admitted that there is a mistake and they will work on it. After they "worked" on it they sent another statement charging us one more of each service! And without correcting anything they asked us to release the deposit on the previous tenants without even providing us any reports on the condition of the flat. They will charge you for the services they have not carried out and for the services they should, you won't get any reports or evidence whatsoever. We are hopeless and do not know what to do. If you don't want to be in a similar situation, do not even come close to their office, absolutely robbers.

Mustafa · 5 August 2023

★★★★★ 5/5

Google

Emmie helped make my recent move pain free & happily answered any questions I had throughout the entire process. Thank you Emmie!

Josh · 25 July 2020

★★★★★ 1/5

Google

Absolutely incredulous ???! 8 months of reporting flooding and total damp ?! Reported numerous occasions to no avail ?! Have now advised local council as to my rights regarding this matter

Kate · 26 July 2024

★★★★★ 5/5

Google

The team at Mapperley helped me through every step of the way. It was great to receive the help of the girls Jessica, Jessi and Lauren who have all been a joy to deal with from the offset. They made the process seem very simple and put my mind at ease when moving home, which is usually a stressful process! I would and do recommend the Mapperley branch to my friends. Thanks again, Isaac.

Tom · 26 July 2018

★★★★★ 5/5

Google

Jessi has been excellent. She has always been available and quickly resolved any questions I had about my letting. I would recommend her and Frank Innes.

Lynne · 26 July 2018

★★★★★ 5/5

Google

I had been looking for a place for months and found it difficult to even get viewings. Frank innes made it a very easy process and the staff were very helpful and kind. I strongly recommend looking for a home with them :)

Jayno · 12 November 2023

★★★★★ 5/5

Google

I have never rented before and it was my first time renting out the house. Kim helped me at every step and updated me every step during the process. I'm really happy with the service and would recommend. Thank you, Kim! Last but not the least, Thank you for the welcome Gift Hamper :)

Bhanu · 27 December 2022

★★★★★ 5/5

Google

I have never rented before and it was my first time renting out the house. Kim helped me at every step and updated me every step during the process. I'm really happy with the service and would recommend. Thank you, Kim! Last but not the least, Thank you for the welcome Gift Hamper :)

Bhanu · 26 December 2022

★★★★★ 1/5

Trustpilot

NOW AREA MANGER BACK LEE ROBINSON HAVE…

NOW AREA MANGER BACK LEE ROBINSON HAVE GOT INVOLVED IN MATTER OF STAFF AT DERBY CENTRE NEW BIG OFFICE AND STAFF ARE TERRIBLE, NOW LEE ROBINSON TOOK HE WORSE THAN OFFICE MOVED A YOUNG GIRL WHO PAID £1.500 TOOK ALL HERE MONEY ON 15/11/24 TOOK HER MONEY AND DEPOISTE SHE MOVED ON 16/11/24, LANDLADY

Resham · 29 November 2024

★★★★★ 5/5

Trustpilot

Best for letting out

If you want to let you property than Frank Innes is the only answers. My experience with Frank Innes is fabulous. So many good qualities that can write here. Staff is so helpful, polite and well professional. Very easy to reach out. They promissed to find tennant in 2 days and it was happened in just less than a day. So, impressed with the service. Must must recommanded.

Yatinkumar · 4 April 2024

★★★★★ 1/5

Trustpilot

Horrible experience

Horrible experience. We reported a problem on January. It’s now may. We have been waiting nearly half year for this issue to get fixed. After multiple emails they always say the same thing. Which is they can’t get in contact with the landlord.

Martin · 20 May 2022

★★★★★ 5/5

Google

We were very pleased with the service provided during the letting process. Besides staff were very friendly, much appreciated for everything

Taylan · 3 December 2024

★★★★★ 4/5

Google

Updated: very fast and efficient work from Rylie to get me in to the property. Friendly staff. There are some issues with the property, but I'm glad to say both the landlord and agency are communicating with me and working to resolve this. Appreciated.

Christiana · 24 September 2023

★★★★★ 5/5

Google

Jessi Pabla is a lovely woman who answered all my questions and made me feel really comfortable in this decision to move house

Victoria · 26 July 2018

★★★★★ 5/5

Google

very satisfied. Members of staff are not only friendly and helpful but very efficient. Many thnaks1

Andres · 3 January 2025

★★★★★ 5/5

Google

Jessica has been amazing helping us sort out our first flat, very helpful and lovely service :)

Lucy · 25 July 2020

★★★★★ 5/5

Google

Thank you Jessi for all your help before and after moving in, Id like to give her a 5 star rating.

Wendy · 26 July 2018

★★★★★ 5/5

Google

Had an excellent experience with Jessi Palba at Frank Innes in Mapperley. Very helpful and thorough and great communication. Thanks Jessi!

Mansfield · 26 July 2018

★★★★★ 5/5

Google

Kim from the Mapperley branch went above and beyond, although me and my friend where late to rent Kim Made sure we managed to secure a property, with constant communication and reassurance! We would have not found somewhere as quickly as we did it it wasn’t for her great service! Thank you

Isbaella · 28 September 2022

★★★★★ 5/5

Trustpilot

Eric Smith

After contacting Frank inns for a viewing of a apartment.We were meet at the location by Eric,who showed us round the apartment in a very professional manner,and was extremely knowledgeable in all aspects of the apartment. Eric is a credit to your company

Brian · 8 October 2021

★★★★★ 5/5

Google

Thank you to Miss Lauren, very helping and just good to help me find new home

Karwan · 25 July 2020

★★★★★ 5/5

Google

Really happy with Frank Innes, their professionalism and dedication to finding me a house were exceptional. The team's attention to detail and personalised service made the entire process smooth and enjoyable. I highly recommend them to anyone.

Marina · 1 December 2023

★★★★★ 1/5

Google

Enquired about a property 5 days ago, asked for email response. They then phoned and left unrelated voicemail. I messaged again and had no response since. If I was paying them to sell my property they shouldn't be ignoring enquiries.

Stacey · 28 March 2025

★★★★★ 5/5

Google

We have had an amazing experience with Abby! She has been so helpful and responsive. We went through all the paperwork and the tenancy requirements very easily with her professional guidance and kind support. Hope she is gonna take care of our tenancy in the future!

Erica · 27 March 2023