Frank Innes Mapperley reviews

★★★★★ 1/5

Trustpilot

Frank innes: appalling service/management

Absolutely appalling service!! I beg anyone to avoid this agent at all costs!!! I would advise using any other estate agent if you wish to receive any form of customer service or management. I've had nothing but problems with them! As a lanlord I've been paying them a monthly amount to apparently 'manage' my property! This is not what I have recieved. There has been no information given to me throughout the service and they will only contact you when they require more money from you (this will be relating to a service that they have never informed you of). I wish there was an option to put less stars as they do not deserve even 1! Please anyone reading this take your custom else where! It will save you alot of money and time!

Kelsey · 11 August 2021

★★★★★ 5/5

Google

I thought moving out for the first time would be really stressful but Rylie made it so easy and answered all my questions so quickly.

Harleigh · 10 December 2023

★★★★★ 5/5

Google

Really fantastic service. All communication was quick and concise, Rylie was happy to answer any/all questions I had and completely took the stress out of the move! Thoroughly recommend 🙂👍 …

Rob · 4 July 2023

★★★★★ 1/5

Trustpilot

I feel cheated from my deposit.

Hello good morning and hope you are well. I have been with your agency for over a year now and they hasn't been a month which I have been late on my rent payments and I was trusting in time of my deposit you will do the same.

John · 15 January 2026

★★★★★ 5/5

Trustpilot

Charlotte Tedds - Exceptional Service

The service received from Charlotte & the rest of the team at Frank Innes, Loughborough has been exceptional. I live in Devon & as Executor of my father’ Estate, I needed all the help I could get to make the sale of his property as easy & stress free as possible. From start to finish, Charlotte kept me updated on viewings, feedback & offers made. The service provided went way over what i would expected from an estate agent.Thank you for making this emotional & personal sale as stress free as possible. I would recommend using Frank Innes, Loughborough to anyone looking to rent, buy or selling a property.

Consumer · 30 June 2021

★★★★★ 5/5

Google

Thank you Kim for the swift and timely service… I really appreciate all that you did.

Manuela · 27 May 2024

★★★★★ 5/5

Google

Just finished my degree and was my first non student property so had no clue what I was doing! Lauren and Jessica were very helpful despite there being some initial issues along the process this was sorted and resolved with no worries in the end. Very helpful and would certainly recommendPositiveResponsiveness

Chloe · 26 August 2020

★★★★★ 5/5

Google

The team at Frank Innes have been nothing but excellent during our house hunting journey, the first house we viewed we fell in love with. We have been regularly updated throughout our whole application. Each team member we speak to are always very lovely and positive and deliver excellent service each time. We would both like to thank you very much for making our transition so smooth :)

Emma · 28 February 2024

★★★★★ 5/5

Google

My experience with Jessi has been a very pleasant one in such a stressful situation such as moving home. She always has a smile on her face (you can 'hear' it over the phone as well!). Her efficiency and prompt actions are exactly what you need to feel reassured that you are in safe hands.

Danielle · 26 July 2018

★★★★★ 5/5

Google

My partner and I have been assisted by Jessica C whilst renting. She’s been extremely helpful, has answered all our questions thoroughly and made the experience a really good one! Couldn’t recommend Jessica highly enough, top service! :)

Emily · 28 September 2022

★★★★★ 5/5

Trustpilot

Will always use Frank Innes!!

I will 100% use Frank Innes (Mansfield) again! I called and dealt with Chris who was willing to come and see me that day. We had the house valued and pictures taken within a few days. Once the house was on the market they sold it within 1 day!! Every member of staff i spoke to was willing to help me as this was my first time selling a property and they have helped me every step of the way. I cannot fault them at all!

Ella · 4 March 2021

★★★★★ 1/5

Trustpilot

Much better estate agents locally

We had the pleasure (not) of dealing with Frank Innes for selling our house. We were told there was a “long list” of first time buyers and investors who could be interested in our house; we had one viewing from this. Also Frank Innes did all of our viewings and failed to sell the house bar one which we did ourselves and funnily enough were the people who bought our house. They told us we would be getting a local solicitor (I’m not exactly sure how local Leeds is to Sutton in Ashfield but there you go). I’m also STILL getting messages and calls from this solicitors despite not going with them. We had a much better experience with our sellers estate agent and will be going with the other one for future sales.

Amy · 3 March 2021

★★★★★ 5/5

Trustpilot

Thank you to Adrian Gomez and all of the staff…

Thank you to Adrian Gomez and all of the staff at Frank Innes Leicester Halford Street Office for all your dedicated work in successfully completing the sale of the house. I would highly recommend their service. They were thorough, friendly, helpful, and polite from the initial evaluation to the very end when the keys were exchanged. Great attention to detail, great professional photographs taken by a professional photographer, a thorough and solid understanding of the area and market as well as very effective communication. Thank you again for all of your commitment and hard work.

NL · 14 February 2021

★★★★★ 5/5

Google

We had an amazing experience with Rylie.She is so helpful and responsive. Thank you so much Rylie & frank innes team for your support.

Tinashi · 12 November 2023

★★★★★ 5/5

Trustpilot

my excellent experience with Frank Innes

I am a huge fan of Frank Innes! I recently helped someone with a buy to let purchase, who didn't have a lot of experience. Vanessa and her team in Nottingham were brilliant at explaining each step in a clear way, and were very good at both negotiating with me, and keeping the purchaser informed of what was going on at all times. The sale went through smoothly, and the letting team are going to manage the investment, so they really are looking after us. When I went to collect keys, the team in office were nothing but friendly and polite, talking to me about other services that I might find useful. I have recommended Frank Innes to friends and family, they won't let you down!

Tom · 6 February 2021

★★★★★ 5/5

Google

We are currently in the process of taking on a property with Frank Innes Mapperley. Abby has been fantastic. Great communication and clear updates with keeping us informed. Would highly recommend!

Ethan · 26 April 2023

★★★★★ 1/5

Trustpilot

We rented a house for a company let…

We rented a house for a company let business in May 2019 from Frank Innes Mapperley.Before we did, we made our intentions known that we will like to rent for 5 years. We were encouraged to go ahead by James Derby.We thus didn’t hold back and spent our money to renovate this property with the hope that we will be spending 5 years in it which will enable us get our money back.However we now know it was a trap to use us to help them fully renovate the property and get it valued.After the initial 6 months, they refused to renew so I started looking for another place.One day in November, I sent James an email to let him know I had found another place and within 5 minutes I received a renewal email from him for another 6 months.Me and my colleagues in our office were very surprised and knew James was trying to pin us down. You informed us that the landlord is not renewing but when I got another place, we received a renewal. We suspected they were looking for a way to hold on to us for their own benefit without committing. Please note that houses are valued higher when they are fully occupied.This next 6 months tenancy James suddenly emailed to me would then end in March 2020.When it was about 3 months into our first 6 months, Jessica contacted us to show us a house which can be used as a company let. We were so disappointed when we got there as the house had a lot of health and safety issue in it. What alarmed us most was when she said the landlord wanted to let it out for just 6 months. Wow, we walked away immediately. Glad Jessica Cranmer told us the truth. We especially turned it down because of the experience of we were having with the house we rented from them 3 months before and the fact that we had to use our own money to renovate another person’s property. This is not a problem if we have a 3-5 years tenancy. We thought 🤔 so they wanted us to do the-same with this one.In February 2020, James started disturbing us with emails to enable them value the house before the end of our tenancy.We asked a lot of times why this sudden valuation? Why wasn’t this property valued before we moved in? What is the purpose of the valuation?We were again and again reassured and told it is for information purposes only as the landlord just wanted to know how much it is now worth.Then the lockdown from COVID 19 started which stopped everyone from trading.Immediately the lockdown was lifted, James Darby and Jessica Cranmer came back to ask for a valuation again. With a lot of doubt, we accepted.A week after the valuation we were given a section 21 to pack up and leave.We were so shocked and couldn’t believe this. We asked ourselves why did we believed them. They have succeeded to use us to get this house renovated and revalued.If we knew their plan, we wouldn’t have rented the house in the first place because we never wanted a six months tenancy period. However we didn’t know, we trusted and believed them which made us to spend that much on a house which belongs to someone else.Below are some of the ongoing renovations we were carrying out on this house.1. We painted every month2. We laid carpet in the whole house except for the stairs3. We maintained the very large garden (very expensive)4. We changed light bulbs5. We repaired a broken toilet6. We installed vertical blinds into the whole house - a very huge property.7. We got the property fire safe and spent our money to buy all the equipment we were asked to buy by the Nottingham Fire Services (we invited them in to help us figure out what we needed) - this took us almost 5 monthsEtc.(we spent a lot more as a result of the effect of the damage from the leaking roof)This roof was repaired so many times by the landlord but we had to continue to repaint, redecorate, and take off mould which formed in the house as a result of the leak.We have photos of what the house looked like when we moved in, and what it looks like now.It is ridiculous for them to think any business will be happy to take up a house for a short term and spend a lot on it. We have no problems with renovating a landlords house if we get a 3 to 5 years tenancy.In this case, we were used and dumped.Beware if you are a business.

Elizabeth · 29 November 2020

★★★★★ 5/5

Google

Excellent customer service. Abby was very helpful during my move in process.

Aniefiok · 26 June 2024

★★★★★ 5/5

Google

Frank Innes, all the member of the staff are so lovely, so sweet Lois attended in a beautiful way my spirit was so calm I was not tensed, and I received a beautiful box of goodies to my surprise. I love them and i love Lois She's such an Angel.

Folasade · 1 December 2024

★★★★★ 5/5

Google

I can't thank Jessi Pabla enough for what she's done for us, helping us find the perfect property for my elderly parents. Jessi and the rest of the staff have got to be the cream of the crop in Nottingham. Hopefully Frank Innes realises what amazing staff they have at the Mapperley branch.

Chris · 26 July 2018

★★★★★ 5/5

Google

Recently moved into a new flat in Nottingham and cannot recommend this agent enough. We dealt with Jessi Pabla from the Frank Innes Mapperley branch and she made everything incredibly easy. A tough time of year to move to a new flat but everything felt incredibly smooth and comfortable. Easy 5**

Graeme · 26 July 2019

★★★★★ 5/5

Google

I have found my first rental home with Frank Innes and have consistently received brilliant customer service from all staff. A massive thank you to Jessi Pabla who has made the process so much easier and stress-free than I had anticipated, for which I am very grateful. I would highly recommend!

Emily · 26 July 2019

★★★★★ 5/5

Google

Dealt with James Darby from the Mapperley Branch from first viewing to signing paperwork. Extremely helpful and knowledgeable and kept us up to date and informed throughout. Prompt to answer any queries we had after taking possession of the property. Highly recommend Frank Innes as a letting agency

Libby · 25 July 2020

★★★★★ 5/5

Google

I have agreed to rent a flat through Frank Innes on the 25th October 2019. Lauren was extremely helpful. She explained everything thoroughly and answered any queries I had. Would definitely recommend using the estate agents to anyone looking to buy/rent in the Nottingham area, Harry Clague

Harry · 26 August 2020