Every review we hold for the Mansfield office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleMe and my husband have rented of challenge for a year and half they left me and our 4 kids with out heating and hot water for 2 weeks my youngest was 2 months old we deiced to move
Into a bigger property and back to Nottinghamshire we are in the proses they took people on viewings with out our consent telling us 4 different excuses why they had been into tho house but as they have taken people to the property we have had 1400 pound taken out of the house and we our now taking legal action aswell as trying to get our bond bk THEIFS BULLIES
WASSY_ · 25 October 2017
Agent replied · 23 October 2024
Thank you for your review. We confirm that the alleged missing money was reported to the police, by us, and after investigation they found no evidence that any money had been taken.
We entered the property after giving formal notice in order to carry out viewings in line with the terms of the tenancy agreement.
During the tenancy there was a fault with the central heating boiler, the contractor believed it may have been tampered with. A new boiler was fitted a week after the initial fault was reported and during this time you were provided with back up heaters.
On vacation you removed the Landlords carpets from the property. You also failed to ensure your rent was paid leaving arrears on your account.
★★★★★ 1/5
GoogleI am so glad to see other people are coming forward and reviewing This company for what they are: evil, arrogant thieves and scheming deviant bullies. I rented from them 3 years ago. The house was a disgrace and they tried to charge me for old longstanding repairs. Their communications are rude and threatening as they prey on the weak and vulnerable who cant afford to fight them Legally. They never returned my bond for no reason. So glad someone is finally taking legal action against them and I will be encouraging the many other local people unhappy with this company to post and draw public attention to what kind of a business challenge are running. And a note to challenge - don't try sending me threatening letters to remove this review (like you Have with others) because this campaign has not even got started! I look forward to the Facebook campaign starting shortly if you pursue to bully and victimize
Leo · 25 October 2017
Agent replied · 23 October 2024
Thank you for taking the time to review us. We are sorry that you have had a negative experience. We are unaware of your direct connection with our company but reassure you that every residential tenant has the right to a free independent mediation service offered by MyDeposits with regard to any end of tenancy discrepancies. Please contact us directly so we can look into your experience with our company and try and resolve any outstanding issues you may have.
★★★★★ 5/5
GoogleApplied for my first house lady’s in reception couldn’t of been more helpful the whole company' assisted me al the way and even helped with my benefits thanks
Alex · 19 November 2024
Agent replied · 10 December 2024
Hi Alex, thank you for leaving us a review, I've passed this review over to the team in Reception. We're glad that we have been able to help with your Benefits and you can always contact us if you need any help moving forwards!
★★★★★ 5/5
GoogleI would like to thank Linda and Jeanette for going above and beyond amazing women so helpfull and understanding +++++
AshBMXGRM7 · 24 October 2021
Agent replied · 23 October 2024
Hi AshBMXGRM7 Porter,
Thank you for your kind review. I will be sure to pass on your lovely comments to Jeanette and Lynda.
★★★★★ 5/5
GoogleThank you Rachel for prompt response and professional support, thank you Estates maintenance team for efficient job ...PositiveProfessionalism
Cezar · 24 October 2021
Agent replied · 23 October 2024
Thanks for your review and great score. Well done Rachael on recognising the need for a quick response and giving professional support. Would be good to understand further in what aspect this was and what we did exactly for you. If you would like to elaborate further please call us on 01623645901. Thanks Mark
★★★★★ 5/5
GoogleGreat staff, super helpful and deal with any issues promptly. The ladies explained everything clearly and responded quickly to any queries I had.
D · 3 December 2024
Agent replied · 10 December 2024
We're glad you hear you had a good experience using our services! If you require anything further please do get back in touch.
★★★★★ 5/5
GoogleI’ve been working at Challenge for almost a year now. No two days the same and a lovely team in the office!
Nicole · 26 November 2024
Agent replied · 10 December 2024
Thanks for leaving a review Nicole, we are glad to hear you're enjoying working at Challenge.
★★★★★ 1/5
GoogleCeiling came down. No body cared.
Lucinda · 16 June 2025
Agent replied · 23 July 2025
Hi Lucina, I haven't been able to find you as a Tenant in our system so I am unable to investigate the issue highlighted in your review. If you are able to give us more information or give us a call on 01623645901 we can fully review the concern you raised.
★★★★★ 1/5
GoogleThis is one of the worst agencies I’ve dealt with. I traveled from Luton to Mansfield for two days for scheduled appointments, but both were mishandled. The first time, the agency assured me that the landlord or an officer would be present …
Hari · 17 April 2025
★★★★★ 1/5
GoogleWouldn't recommend they don't do repairs when you contact them I'm still waiting for my bath to be fixed even though its leaking, I reported my bathroom light stopped working they said they would charge me, took them 1 year to sort my front door despite having a massive hole at the bottom of it
Lauren · 24 October 2022
Agent replied · 23 October 2024
Hi Lauren, thank you for your comments. I have looked into the concerns you raised and I can see that the plumber attended to repair your bath within three weeks of you reporting the issue. I apologise for the length of time taken to resolve the issue with the door, which I can see took five months, this was due to supply issues on the composite door we were upgrading it to for you. We pride ourselves on our excellent level of customer service and we are sorry if you feel we have fallen short on this occasion. Please contact our General Manager on 01623 645901 if you wish to discuss any of these issues further.
★★★★★ 1/5
GoogleWould give 0 stars but its unavailable, absolutely diabolical service, would not recommend to even the lowest of the low in society. Company does not care for tenants wellbeing or surrounding neighbours property when damaged caused. Black mould infested houses, stay clear!!
Vicki · 17 April 2025
★★★★★ 5/5
GoogleHighly recommended - from initial enquiry to getting the keys to my new property the lettings team were extremely professional, responsive and friendly.
WIKI · 16 October 2024
Agent replied · 11 November 2024
Thank you for taking the time to leave us a review, we wish you the best for the future in your new home.
★★★★★ 5/5
GoogleHuge thank you to Catherine and Holly for everything. You’ve been amazing!PositiveResponsiveness, Professionalism
Sam · 24 October 2021
Agent replied · 23 October 2024
Well done Team Lettings pleased you are happy with everything Sam. It would be great if you could elaborate further on what Catherine and Holly helped you with. If you would like to discuss further please call us on 01623 645901. Thanks Mark
★★★★★ 5/5
GoogleHad the best letting agent I've ever worked with geanette first house we viewed wasn't to our taste then within the hour she found another house for us and we're moving forward with the application now!!!! So down to earth and amazing agent knew what we wanted and found the perfect house for us after only meeting us for 15 mins
Maggz · 24 October 2021
Agent replied · 23 October 2024
Hi Maggz,
Thank you for your kind review. I will be sure to pass on your lovely comments to Jeanette.
★★★★★ 5/5
GoogleI have worked for challenge for over 20 years being and engineer attending to gas safety check working alongside hilda and the team is always a pleasure.
James · 19 September 2025
★★★★★ 5/5
GoogleAbsolutely brilliant team. Very supportive and avaliable for any questions or issues you have. I had had a fantastic experience with them for a very smooth house move all the way from Birmingham which I couldn't ask for a better service
Charlene · 24 October 2023
Agent replied · 23 October 2024
Hi Charlene, thank you so much for your kind review. We are so pleased you had a great experience with us, and hope you've settled into your home well. Thanks, Team Challenge
★★★★★ 5/5
GoogleProfessional and friendly company , after a quick chat with ash he knew exactly what I wanted and found me the perfect property , 10/10
Jack · 24 August 2024
Agent replied · 23 October 2024
Thank you for leaving us a 5* review, I will pass your comments to Ash. If we can provide any further assistance to you please contact our offices on 01623645901.
★★★★★ 5/5
GoogleI’ve been working for challenge for nearly a year now. Really enjoying it and excited for the growth of my role within the company.
Stephanie · 3 October 2025
★★★★★ 5/5
GoogleI’ve lived in challenge houses for a few years now. I had an urgent issue with my boiler and it was very stressful. I rang challenge and spoke with Sarah and an engineer was out the same day and fixed the problem. The repairs team reassured me and I’m glad they were there to help me.PositiveResponsiveness, Quality, Professionalism, Value
Charlies · 24 October 2021
Agent replied · 23 October 2024
Thank you for the review pleased we have helped you on the way with your search.
Another great review. Well done Sarah
★★★★★ 5/5
GoogleI have met with Catherine and Holly for viewings and cannot express just how happy I am to have found this agent.
They really are great at what they do and genuinely care about helping people to find the right property for them.
The lettings team are so knowledgeable and approachable. I would highly recommend then to anyone.PositiveResponsiveness, Professionalism
Rebecca · 24 October 2021
Agent replied · 23 October 2024
Well done Team Lettings great score and comments. We are pleased you are happy with everything Rebecca. It would be great if you could elaborate further on what Catherine and Holly helped you with. If you would like to discuss further please call us on 01623 645901. Thanks Mark
★★★★★ 5/5
GoogleWhen me and my partner was looking for our own place, kody was showing us around two properties and he was very helpful showing me and my partner the properties and he is a very nice person, very easy to talk to. I'm glad we had kody showing me and partner the property we got.PositiveResponsiveness, Quality, Professionalism, Value
Scott · 24 October 2021
Agent replied · 23 October 2024
Well done Kody a great score and positive review. Thanks for taking time to respond. We are pleased we have been able to help you in your search for a new property. If you require anything further please call us on 01623645901. Mark
★★★★★ 1/5
GoogleI don't care how desperate anyone is please do not rent from these guys. Challenge you know who I am, I had always paid my rent on time and caused you no problems at all but even now I've moved out when I said I was leaving you are still trying to get money out of me for things I dont owe.
Liz · 24 October 2020
Agent replied · 23 October 2024
Thank you for your review Liz and I am sorry that after 8 years of having a good Landlord and Tenant relationship you felt we let you down over the final charges. I understand that this has now been resolved and that an agreement has been reached. We wish you the best of luck in the future.
★★★★★ 5/5
GoogleI have rented with this company for the last few years and can honestly say I could not be a happier tenant. Always get repairs sorted and if I need any advise on my benefits the ladies are always there to help me along the way to make sure I'm receiving correct payments and benefits. Thankyou Challenge and here's to more happy years of renting.
A · 25 October 2019
Agent replied · 23 October 2024
Thank you for your kind review
★★★★★ 5/5
GoogleI've recently found myself in need of a new home. Challenge have been most helpful and informative and I've found a lovely house.
Jeanette in particular has been exceptionally helpful and has guided me through lots of the formalities. I'm very greatful for all her help and advice; its made this fresh start so much easier.PositiveResponsiveness, Professionalism
Amanda · 24 October 2021
Agent replied · 23 October 2024
Hi Amanda,
Thank you for your kind review. I will be sure to pass on your lovely comments to Jeanette.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
