Trusted Agent profile
★★★★★
234 reviews across 1 platform
46 Nottingham Road, Mansfield, NG18 1BL, Mansfield NG18 1BL
Challenge Ltd's Mansfield office at 46 Nottingham Road is rated 3.8 out of 5 across 234 reviews on 1 platform, including 234 Google reviews rated 3.8. Checked 9 October 2026.
Every review we hold for the Mansfield office, from every platform, shown as written. First names only.
5/5
GoogleI was shown round a property by Catherine who was very polite, honest and professional. All Correspondence has been in a timely manner and I am very happy with the service received.
Hi Sarah thanks for taking time to do us a review and giving us a great score. Well done Catherine for showing such customer focus and care. If you need anything further please call us on 01623645901. Thanks Mark
1/5
GoogleNo stars what so ever, disgrace at every level. I showed my interest in a property in Scotland, Auchgorum cottage.Took a week and half to return call . I was faced with absolute interigation at the very first call. What do you earn, was asked five times, what are my savings, can you afford the property again and again. I asked whether the landlord at this particular house would accept pets. At this point the unidentified person stated that in a ideal world pets were not a thing and that all landlords prefer tenants not to have pets.Beyond belief. I was made to feel that I was a waste of space that I was going to rip them off, an utter disgrace, I had only, at this point shown interest in the property. This interrogation went on and on but I will leave it there. please do not and I implore all who contact these guys. they are a cowboy company who discriminate and bully those who wish to rent properties. Stop think about who you rent from. If the owner of the above property sees this please contact on your own esteem, I have paid double the price of this property for the last three years, and have shining references. If Challenge own the property as they claimed, then I I would advise that you speak to people in the correct manner as you will end up with bad tenants with that attitude. How you run a business like that is beyond belief.
Hi Kerry, thank you for your review. Following on from your conversation with our General Manager, Rebecca. Your complaint regarding the service received was discussed and you agreed your comments would be removed as they were not a true reflection of our lettings team, and it was not our Mansfield office that you spoke to. We apologise that the service which was provided on this occasion was not acceptable nor to our company’s standards, this has been addressed. We wish you the best of luck with your property search and would welcome an application from you in future.
1/5
GoogleI am very disappointed in Challenge. What started from a positive initial enquiry regarding a let on one of there shops. 4 Times in in 4 days, we were promised someone would call us back. But nobody bothered to. I have taken 4 days of a very well paid Job to complete on this property. But there communication have been poor to say the least. Unfortunately it seems I have wasted my time and money in taking a interest in the property.NegativeResponsiveness, Quality, Professionalism, Value
Dear Wayne, I am sorry for your disappointment. You viewed a shop on 18th February and made an offer for its rental on Friday 19th February. The offer was submitted to the landlord who considered your offer over the weekend. We responded to you with a counter offer from the landlord on Tuesday 23rd February, but unfortunately we were unable to agree terms with you. I have investigated your complaint, that four times in four days you were promised a call back in regards your offer, but nobody returned your call. I have questioned our team and found that three messages were left for our negotiator, Luke, but he did not return your call. We apologise for our standards which have fallen short on this occasion. The matter has been addressed to our negotiator who has asked me to pass on his sincere apologies . I am also sorry we were unable to come to agreement on lease terms and for the level of service you experienced.
5/5
GoogleI have been a tenant for many years with. Challenge house and they have been excellent. Repairs i was really blown away with how quick they sorted it out .brilliant
Thank you for your review and kind words Susan, i've passed this onto the team and am glad to hear the estates department were able to deal with your repairs quickly!
5/5
GoogleThank you to Holly for supporting me in my house search. She’s been so helpful and supportive during a really stressful time. Would highly recommended holly and her teamPositiveProfessionalism
Well done Holly a great score and positive review. Thanks for taking time to respond. We are pleased we have been able to help you in your search for a new property. Please call us on 01623 645901 if require anything further from us. Thanks Mark
5/5
GoogleLived in property for 20yrs needed new roof and after a little promp has now been done thankyou great work to all involved especially the estates department just a hint for the pointing though please
Hi Jackie, thanks for taking the time to leave us a review! I'm glad your roof works went well and the estates department have been passed your 'hint'! Thanks for 20 years and hopefully many more!
5/5
GoogleHad an issue with an application form so went to the office to ask for help. Spoke to a lady called Sarah on reception who helped me with the queries I had. Would highly recommend as they where very patient in helping me.
Thank you for leaving us a 5* review, I have passed you feedback to Sarah. if we can provide any further assistance to you please contact our offices on 01623645901.
5/5
GoogleGreat experience renting from Challenge. Smooth and quick process. All dealings with them have been easy and Kat especially was incredibly helpful during the initial viewing and while moving out. Can't recommend them enough
Hi Ashley, thanks for taking the time to leave us a review. I'm glad you had a smooth process through your tenancy and i've passed your feedback on to Kat. Good luck for the future!
5/5
GoogleI would like to thank the repairs team at challenge house for attending to a boiler breakdown they were very quick in responding to my repairs. Hilda dealt with the repair in a very professional manner
I have passed your review over to Hilda, It's great to know we were able to deal with your repair efficiently. Thank you!
1/5
GoogleI will never forget the first flat I went to view was one of this lot's properties. I am not going to say exactly where it was located, but it was in Sutton In Ashfield. The flat was the most disgusting place I have ever seen, it was being touted as 'luxury' accommodation as well. It was smaller than all the bedsits I have ever seen, the cooker was crusted up with grease, there were cigarette ends in the bathroom, the place STUNK, the yard outside was covered in broken glass, the only thing new was the carpet which someone had then walked over in dirty shoes. Proper slum landlord. This morning I read an article on Ashfield District Council's website about rogue landlords getting caught in Sutton, so do your research if you want to find out more. I do not know how properties like this can be allowed to be let out. I have a dog and I would not even have allowed her to live in this place. I was told she would likely be accepted, yeah, and she'd have sliced herself to bits on jagged metal and broken glass the minute she set foot here! Whoever this landlord is should be utterly ashamed of themselves, and so should Challenge for taking such a landlord on. I now use this experience to judge other properties I view, and I am SO much more careful now! So in a way, thank you Challenge, thank you for opening my eyes as to what some rentals think they can get away with. I have learned a lot! WAY more savvy now, way more aware, don't anyone ever try this with me again! One word, GROSS.
Cheryl We understand that you viewed a flat late December 2018 whilst the tenant at that time was in the process of vacating. Our policy is to offer viewings at the earliest opportunity, but that all prospective tenants understand the scope of works to be undertaking prior to their occupation. We apologise if this had not been conveyed to you appropriately. All of our properties are assessed in accordance with the Housing Health and Safety Rating System, a system used by Local Authorities to ensure that the all rental properties and fit and safe for occupation. At this particular flat, we undertook redecoration, repairs, a full clean and new carpets and vinyl flooring prior to it being let. We assure you that we are not a slum Landlord as your review suggests, all properties are available for a full inspection prior to any tenancy being granted and our team work hard to ensure the properties are delivered to a suitable standard. We pride ourselves in offering affordable accommodation and long term housing solutions to those who may not be in a position where they can afford to buy or secure Local Authority Housing.
5/5
GoogleWe had a viewing on Friday,with beautiful Jeannette and we are really excited.She is amazing.We will apply without doubt. Thank you Janette Thank youPositiveResponsiveness, Quality, Professionalism, Value
Hi Ali, thank you for your lovely review, we will be sure to pass your praise onto Jeanette and the lettings team.
1/5
GoogleNot happy at all phoned Monday and booked a viewing for this morning for a property/unit no one turned up when I called was told not booked in and no one in the area to see me could I rebook not a good start and I can say I won’t be rebooking very disappointed
Hi Neil, thank you for taking the time to leave a review. We are really sorry that this happened. I have investigated your comments and it appears that your call to book a viewing appointment was taken by a new member of the team in their first week who wasn't sure of our booking procedure, consequently your appointment didn't show up on our viewings diary and other appointments were therefore booked at the same time. We are very sorry for the inconvenience this caused you. We would love it if you would give us another chance - if you would please give us a call and ask to speak to our Lettings Manager, Kody, we can apologise to you in person and ensure you are able to view the property you wished to see. Thank you for your time.
5/5
GoogleQuick turn around during application, Nic, chloe, steph and cat are legends for helping me get sorted and organising everything so quickly! Thank you!!
Hi Lynsey, thank you for your review! I'm glad your sign up went well, we wish you all the best in your new home!
5/5
GoogleChallenge have been helpful with our property search. Holly & the lettings team went above and beyond to help find the right home for me and my family. When we felt we had hit the end of the road with unhelpful agents challenge helped us to realise that moving doesn't have to be so daunting and stressful with quick turnaround and a stunning new home we couldn't be happier. Thank you again.PositiveResponsiveness, Professionalism
Well done Holly and lettings team a great score and positive review. Thanks for taking time to respond. We are pleased we have been able to help you in your search for a new property. Please call us on 01623 645901 if require anything further from us. Thanks Mark
5/5
GoogleChallenge house was outstanding from start to finish Fiona edwards who we dealt with towards the end when we left. …
Hi Kyle, Thank you for taking the time to leave us this review. I'm happy to hear that you had a great experience at the end of your commercial Tenancy. We wish you look in your future endeavors.
5/5
GoogleToday I had 2 contractors in my house, (from whom I let off challenge house,) they were doing some work to my log burning stove, which in itself is a dirty messy job, I found these 2 contractors so professional, polite and friendly, their work was fantastic and they had left no mess, I don’t usually write reviews but people are quick to complain and I think these two deserve the credit where it’s due! Thankyou challenge
Hi Debbie, Thank you for your kind review. I will be sure to pass on your lovely comments to our Estates team.
1/5
GoogleI had applied for 2 properties threw challange 1st house we got told sorry it's for family's on benefits and the land lord wants full benefits from it. 2nd property we got told no problem view the property the guy turned up to show us the house with what looked to be his gran in his car we was in the property 10 min max we asked if the application was fine and how can we put money down we got told sorry do it Monday today is Tuesday 9th April we called to ask how can we put s payment we got told some one else wanted the property if full payment is not paid we can't have it we explained the dates we can pay hours later got told sorry u can't have it now u need a guarantee after we was told because we both work one will not be needed now we are 2 weeks away from being homeless after jumping threw every hoop the guy asked us to. We gave every information even down to offering to place a new kitchen in the property still declined very upset and angry with this service I shall be calling 1st thing to make a formal complaint
Thank you. You and your friend viewed and applied for the first property on 28 March 2019. Regrettably the Landlord decided he preferred another application. Factors included credit history, criminal record, a Staffordshire bull terrier and failure to provide full references. On 3 April 2019 you were advised your application was unsuccessful. We arranged for you to see another property on Friday, 5 April 2019. You re-arranged for the morning of Saturday, 6 April. Unfortunately, our diaries only allowed for a short viewing time. Regrettably and for similar reasons to the first property, your application was not accepted by the Landlord of the second property and in particular, because we were still unable to obtain details of your proposed guarantor or complete the referencing process. You had a full refund of your application fee on 10 April 2019. We have rigorous application procedures and I regret that we are not often able to offer rentals when the application procedure is not able to be completed. We wish you luck in finding suitable alternative housing.
2/5
GoogleI have been renting through Challenge for years now and to be frank I would not recommend them. I have a had lots of problems with the property ranging from a front door which has been classed as a fire hazard which I reported a repair about 2 years ago to be told that it was on system and would get to us when they could, I called about a month or so ago about said repair to be told it wasn't on the system. Other repair jobs that include a leaky roof which then made the kitchen ceiling fall in, was left for days with a gale blowing through my house and was totally brushed off when I mentioned about compensating my heating due to them not getting the job done in a timely fashion. I have guttering that's too short so it was bodged up with lead so water soaks into the backroom wall and wallpaper has came off the wall itself due to how moist the wall has become to add further insult now there are some form of spore growing on that wall. The attic bedroom window is the old style (Not flat window) which everytime it rains the water seaps through the window frames still not repaired. We had a boiler totally fail and die on us and it took about 2 days for that to be repaired we have young children so this was not something that could have been left longer. Kitchen units are old and damp has set in (from the water sodden walls) to the wood so that will be the next thing to go. If you are looking for a tenancy I would advise against going with Challenge house. My mind could be changed if repairs were more of a priority and houses were looked after better but until then my opinion will not change.
Thank you for your review Andrew. It’s always disappointing if we haven’t got things right for a valued and long term tenant. We have reviewed your repairs history over the last six years and spoken to you at length. We agreed that there were some errors in your review. The kitchen ceiling suffered damage from a frozen pipe burst in the winter of 2013 and not a roof leak. The pipes were repaired, together with the ceiling very soon after, although we now understand that the plaster repair was not as tidy as it should have been so we are looking to rectify that. The guttering had a make-up piece between the step flashing and the gutter end. We did not know that this was causing any issue until reading your review. This has now been replaced. You reported your front door as difficult to open and the door had been scheduled as part of our planning maintenance programme. We have escalated that job and you know that two contractors have attended in the last ten days to price the work. We were not aware of issues with your dorma window until your review. The window frame is ok but the flat roof above it has failed. Since your review we have made this watertight and a re-roof to the front of your property has now started (the rear was re-roofed in 2012). Damage to the internal plasterwork caused by this leak was completed last week. We have completed 14 other jobs at your property during your tenancy. We don’t have everything completed but hope that in the New Year, you feel able to recommend ourselves on this review page. Repairs to our properties and looking after our long term tenants are our priority.
5/5
GoogleThe support I have received from Michelle within the Tenancy Management department has been exceptional! She has assisted me with an application for a Personal Independance Payment (PIP) and supported me through my PIP Health Assessment. I am still awaiting the outcome of this claim, but I am confident the claim will succeed. Michelle also helped recover a backdate of Housing payments from Universal Credit and is working on getting me additional payments through Universal Credit due to my health. Her knowledge of the benefit regulations is impressive and I would recommend any tenant who may be struggling to manage their finances to contact the Tenancy department at Challenge House and ask to speak to Michelle Gilbourne.
Thanks for taking the time to submit such a nice review
1/5
GoogleI absolutely DO NOT recommend this Letting Agency. Please steer clear, especially if you are a single parent or have mental illness. The Landlord (He owns the agency) has quite the reputation for being greedy, unreasonable and difficult, not to mention the shady tenancy agreement which you are rushed into signing. If you do rent with these, DO NOT go alone. Please take someone with you who has a good grasp on legalese and what a reasonable tenancy agreement should include/exclude. Challenge House will take advantage of any mental illness or disability you have, they intimidate you, threaten you, and will even ask you to lie to the benefits officer. They will breach the tenancy agreement by giving engineers keys to your house without any notice whatsoever, claim that you are in rent arrears though housing benefit is paid straight into their account. The agency will charge for your Annual Gas Service as well as any repairs and/replacements of goods which are already in the house. These are NOT your responsibility, but the Landlords. I fortunately had the help of Citizens advice to dispute these charges and their advice was to leave the property as soon as possible. Since the dispute, I have not received any more shady letters with charges etc. However I was given a Notice of Possession order. If I could rate this 0 stars, I would. Do not rent with this agency. Ever.
Thank you for taking the time to review our company. We would like to take this opportunity to invite you to contact us with regards to your review as we are unable to understand the context of your comments without being able to pin point them to a particular issue or tenancy. We pride ourselves in offering people the best opportunities for getting into or moving within the rental market and sustaining tenancies. Our staff are fully committed to dealing with all individuals in a compassionate and understanding manner. We do not discriminate against single parents or those suffering from disabilities and in many cases we are able to offer housing where other agencies have refused. We go over and above the level of assistance offered by most private landlords and agencies. Our staff have access to resources and training to offer additional assistance with regards to benefit entitlements. At no time will we ask you lie to benefit officers. Falsifying information will only result in a loss of benefits and a reduction in available income, thus reducing the likelihood of rent being paid. It is not in any ones interest to do so. We assist individuals and families by offering affordable accommodation and assistance where required to ensure a smooth transaction into a new property. All new tenants are invited into our office for the sign up procedure; this is not rushed and often takes around an hour and a half. During this time all tenants are encouraged to read the tenancy agreement thoroughly and key points, including any charges, are pointed out, prior to signing the document. From June 2019, all new tenants are invited to sign our new tenancy agreement which is fully compliant with the tenant fee ban regulations. Under the terms of the tenancy agreement, the Landlord has the right to charge for damages to the property. Housing benefit/Universal Credit is paid in arrears and it is the tenant’s responsibility to ensure that any top up payments and advance rent is paid to ensure that arrears do not accrue on the account. We will not on any occasion enter the property with keys, save in case of emergency, without giving you the appropriate notice in writing and the opportunity to make alternative arrangements if this is inconvenient.
1/5
GoogleAbsolutely awful service robbing me £250! I made the payment for a BUSINESS premises application I was advised it is on applicants at a time however after making the payment calling to Rizz later and then told me there are multiple applicants for the business premises should this I’ve been informed to me I would not have gone ahead feel like I was robbed
Hi Ahmed, thank you for taking the time to leave your feedback. We have investigated your comments and discovered that you applied for a lease for one of our commercial properties, but that your application was unsuccessful. Our commercial application fee covers the costs of us processing the application which involves extensive work in checking the information provided, and this work is carried out irrespective of whether the application is successful or not. This is standard practice for commercial lease applications across the industry. I am told that this was explained to you at the time you submitted your application, however, it appears there may have been some misunderstanding lost in the communication and for that we are very sorry. We are sorry your application was unsuccessful this time, and wish you success in procuring other premises.
5/5
GoogleJust had a lovely new floor fitted after problems with the door... Great service
Hi Debbie, thank you review. I have passed your feedback on to the Estates team, i'm glad you're happy with your new floor.
1/5
GoogleStarted of fine the staff are all really nice, the only let down to this letting agency's is james the land lord , even tho i had to vacate the promises due to rats eating through the floor boards and damaging my personally property i still got bill reductions to my deposit, i informed them of the problem and nothing got done, i also found evidence that the rats where there before i was as carpet and vynal placed directly over existing rat holes, my name is craig newton , dont tell me you dont recognize me as a tenant like everyone else , your deposit is just another form of income, i also know the work iv been billed for hasent been done, pains me that i cant give less than 1 star, ps the deposit is frozen
Thank you for providing you name within the review, it allows me to access your account and respond appropriately. You were the first tenant in the property following the Landlord's purchase and we were unaware of any previous issue with rats. Following your complaint remedial works were completed to rectify the problem. All deposits are protected with MyDeposits. Charges are made in accordance with damages only, Deposits are not a form of income and are a 'deposit' only. MyDeposits offer a full Dispute Resolution Service in the event that any damages are disputed.
1/5
GoogleDo not rent from challenge House my daughter had a house with them for 2 yrs.she had a new born baby it was damp she had new flooring laid witch they paid for it was laid on glass due to broken windows she decided to leave and because she didn't mow the lawn in February she didn't get her bond back.horrible company.
Hi Wendy, thank you for taking the time to leave a review in respect of your daughter's tenure in one of our properties, which ended over a year ago. On investigation we have found that there were issues with the service offered by the contractor who laid the flooring in the house, which were addressed immediately with the contractor at the time, and we are again sorry for your daughter's experience in that respect. We aim to provide a high level of customer service to all our tenants at all times, and we are sorry that you still feel that we were unable to resolve this situation satisfactorily for your daughter back in 2020. If you or your daughter wish to discuss this further then please do not hesitate to contact our General Manager on 01623645901.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Challenge Ltd's Mansfield office has 234 reviews across 1 platform: 234 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Challenge Ltd is rated 3.8 out of 5 across all 234 reviews, and 3.8 out of 5 on Google from 234 reviews, checked 9 October 2026.
Challenge Ltd, 46 Nottingham Road, Mansfield, NG18 1BL, Mansfield NG18 1BL.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.