Challenge Ltd reviews

★★★★★ 5/5

Google

I had a really positive experience with Viola and Jade from the tenancy department. They were both incredibly helpful, professional, and responsive throughout the entire process. Viola was quick to address any questions I had and made sure everything was clearly explained, which made things much less stressful. Jade was equally supportive, always friendly and willing to go the extra mile to ensure everything was handled smoothly. Their teamwork and dedication really stood out, and it made a big difference to my overall experience. I truly appreciate their assistance and would highly recommend them to anyone needing support from the tenancy team.

Zane · 27 March 2026

★★★★★ 5/5

Google

I have rented off challenge house for a number of years I have only experienced a few repairs and the staff are always friendly polite and responsive on Wednesday 5th of March early hours my boiler broke on speaking to to repairs Alex reassured me today Alex sent Andy from maintenance and due to my anxiety I was quite stressed Andy reassured me my boiler is now sorted so I would like to say a massive THANK YOU to Alex Donna and Andy also to JADE who never let's me down and is always supportive Thank you challenge house for having such amazing staff

Sharon · 17 March 2026

★★★★★ 5/5

Google

We moved into our property in May Last year and the move was seamless. Over the winter there have been a few issues due to the cold, and we called the repair department. Everything has been dealt with in a timely manner, and all issues are resolved straight away. It’s been a joy speaking to Donna, Hilda, and Richard. And we really appreciate that even though there is a labour shortage at the moment, they have always chased things up to get the people needed for the jobs out as soon as possible! This is just another plus alongside the affordable rent. Keep up the good work guys. We really appreciate it!

Siobhan · 27 May 2025

★★★★★ 5/5

Google

Had Challenge as our landlords for over a decade and I have just signed up as a sole tenant with them after a breakup. They are the most friendly bunch of people I have ever met - supportive all the way through what was a stressful process for me (having never lived alone before). Very forgiving of my work schedule for arranging appointments, and helpful in explaining the process and procedures whilst applying to be a tenant. I would like to thank Jenny and Kat for guiding me through the application process, and my Tenancy Manager Ash for helping me when my last tenancy came to an end. Here's to another ten years at least!

Lee · 22 October 2024

★★★★★ 5/5

Google

My entire interaction from start to finish with Challenge Housing has been pleasant and very professional. I rented one of their properties for a year and I only moved to be closer to work. Any issues I had got fixed in adequate time and I was allowed to make amendments to the bathroom and kitchen to suit me. My dealings with all employees were friendly and supportive. Especially Kat, Ash and Jade. There was two ladies whose name I forget that came to do a viewing when I was moving that I wanted to mention too. One had a 3 leg cat and the other lady blonde hair were extremely friendly. I got my full deposit back and no issues at all. Thank you

Rosie · 19 October 2024

★★★★★ 1/5

Google

Avoid this company. They are crooks. They will keep your entire deposit for 'repair works' even though you have to spend £££ on making the property habitable and safe to live in! Even when the property is made sufficiently better then when you receive it, it's clear they don't use your 'deposit' to rectify anything! Definitely take pictures and document everything as you will absolutely need to go through the deposit scheme or even curt to get it back! Truly horrifying people.

Poppy · 17 March 2026

★★★★★ 4/5

Google

Spoke with viola today for my deposit back which only taken a week from when we ended tenancy so was very fast! Very appreciative of the work and the condition of the house when we left it full refunded deposit, lovely and approachable too talk too very welcoming and down too earth! thankyou for our stay with challenge house we’ve had some ups and some downs but all in all it stemmed more down too us needing more space for our family to thrive, thankyou for such a smooth existing we was filled with alot of dread through previous experiences off other people and we prepared ourselves for a long and lengthy battle but that wasn’t the case at all there was some things that we could not sort and repair and they was understanding of that which did not affect our deposit going forward

Bernie · 17 March 2026

★★★★★ 5/5

Google

I would definitely recommend Viola and Jade to anyone needing support from the tenancy department. Their friendliness and dedication make them a real asset to the team.

K · 27 March 2026

★★★★★ 5/5

Google

So my partner is currently 25 weeks pregnant and we had to find a house for us and our 2 dogs, everyone knows that’s not easy to find , Challenge house got us in a viewing for a property and we applied , and within 2 days they came back to us and offered the property A big thank you to Kat , Sarah , Lisa , and the rest of the staff , who helped us with our application and made things easy for us The staff are amazing and polite even when I was impatient and rang them 7 times a day 😂 I would recommend this letting company by far the best experience we have ever had

Corben · 25 July 2024

★★★★★ 1/5

Google

I can't understand this agency,all properties we have viewed have been filthy,smelling like urine and dogs.Damaged walls,filthy conditions,i was under the impression that every property has to be at a certain standards before showing it to new potential tenants. Other agencies present house as if they were brand new,this is one is like showing you council houses and you have to invest more to bring it to standards.

Guilermo · 17 March 2026

★★★★★ 1/5

Google

Literally changed the locks to my mamars house and will not give us access to retrieve her belongings or her ashes because they want to charge us for apparent arrears when the rent was paid on the 24th of November - a week after she had actually passed away. Company gave no compassion and all they want is money! Trying to get my mother to apply to take on an estate so they can slam bill on her… using my grandmothers ashes as a means to get paid !! The house is falling to bits. The reason my Mamar went to hospital before she died is pneumonia caused by the fact that her heating didn’t work for several weeks and they never EVER come out to sort this I had to buy a portable heater for her as she was so cold and poorly! You will pay for this trust me🙌🏼 will update with photos of the state of the house she was paying for! Ought to be ashamed of themselves Update- everyone is aware in the office they won’t even open the door to us so we can give them a letter.

Ellie · 27 January 2024

★★★★★ 5/5

Google

Congratulations to Challenge on employing Richard to take over their repairs department and to Richard for choosing a gentleman named Liam to re-plaster in several rooms here after a long outstanding problem had been rectified. Liam was highly efficient, pleasant, courteous, unobtrusive and kept me informed of progress throughout. His workmanship was excellent and he left all areas clear of mess. But, speaking as a disabled person, above all he was the first workman that I have ever felt at ease with to be in my home. With people such as these Challenge can’t go wrong.

Annetta · 28 December 2023

★★★★★ 1/5

Google

Andy was very friendly and professional when he fitted my co2 alarms. *** correction it seems Andy who claimed to be the new inspector and come round fitting very inexpensive co2 alarms was in fact a ruse one which we unfortunately fell for, Andy is no longer with the company but they look a whole lot more credible when they dupe tenants such as me into a 5 star review, I'm only disappointed I can't change it to -5 stars ... Are these kind of practices even legal ??? 🤔

Vic · 24 October 2023

★★★★★ 3/5

Google

A little bit disappointed. Had a viewing, applied for a house that I’m desperate for and it was ages and we heard nothing. I called up Thursday and they took a while finding my file but they eventually did and they hadn’t printed off the application form I sent. I was told by the employee that something went wrong on their end and they greatly apologise for the inconvenience and will get right on it tomorrow morning (Friday) and give me a call. This was fine and sometimes stuff happens and they did say said they’ll sort it asap tomorrow so not a major big deal. However, it’s now Sunday and I’ve heard nothing. If I have a chance at getting this place I’m so desperate for and loose it, I will be really disappointed because I’ve worked so hard to find a place. I’m happy to give 5 star as soon as I know stuff is sorted on their end and they give me the update they told me they would. Edit: rang me right at 5pm on Monday so when I missed the call on shift and called back 3 minutes later they were “closed” and to call them back tomorrow. Weird that they called right on closing time?? Then was told the next day I didn’t have it. Not the best experience I’ve had

Rebecca · 24 October 2023

★★★★★ 1/5

Google

Do yourself a favour and avoid at all costs! Staff are abrupt, unprofessional, and inefficient. 2 estate agents turned up to show us a property. The man was talking us out of the property before we even had a chance to see it. The woman was wearing ripped jeans! The man made me sit in the back of my own car and had the etiquette of a 3 year old. No one in the office communicates. You get a different person every time, and they never know why you are calling. We were epeatedly asked for the same information, so they clearly hadn't read our application thoroughly. Every time we were told to expect a call, it didn't happen for days, so we had to chase them again. Victoria was rude and abrupt, and with next to no customer service skills whatsoever. All they have done is cause further stress in an already stressful situation. I was getting a niggling feeling about the company a few days ago and was calling for a progress update but with the intention of withdrawing my application but she bluntly told me the director had rejected our application, even though 2 days before we had been told that it had gone through that process already! Their attitude is extremely poor. It turns out my judgement was right. It's extremely rare for me to write a poor review, so trust me when I say avoid them!

Sarah · 24 October 2023

★★★★★ 2/5

Google

Staff are nice enough but notes are often not kept resulting in repairs being forgotten. If you're interested in a challenge house property make sure to check in your initial walk round for any issues. Repairs do eventually get done but often need constant chasing. Images are of when we first moved in.

Daniel · 17 March 2026

★★★★★ 1/5

Google

Dont rent 48 Nesbit Street in Bolsover !!! Ive been living there for nearly 2 years and all i can say that challenge house is the worst agency i ever had to deal with. First thing is they promised me that my flat will have nice grey carpets, grey walls and fire place in living room. About the time my contract was going to start ive been asked would it be alright if i would move in without carpets because covid made doing the flat up slower, ofcourse i said no. On the day i received my Keys ive been informed there is no window in bathroom and No gas at all. I was without hot water, heating and gas cooker for few weeks. It was winter time. They Put my rent up and then after 3 months they tried to do it again by saying i never agreed for more money at the First time even if i was paying what they wanted me to. The biggest problem was mould. Bathroom and bedroom was pretty bad about it. In bedroom i couldnt even have my own bed because mould was coming on the mattress, couldnt have wardrobe there because clothes was getting ruined and they tried to blame me putting furnitures too close to the walls. I had to move everything to living room so all last year i couldnt use bedroom at all. Slugs kept coming to house and in bathroom started growing massive mushroom. I complained a lot of times, contacted Council, citizen advice but challange still didnt do anything to solve the problem. Im glad that finally im free from that flat, that agency i can finally be happy somewhere else. Very, very poor agency, not bothered about tenants, all they care about is money. If you dont want problems in your life , stay away. Plus i moved in about half way of march , paid a months rent and then they tried forcing me to pay again on 1st april saying you pay for the 1st each month completely trying to con me out of 420 pound. Another thing is they took about 100 pound out of my deposit for not cleaning gutters and for not killing weeds when there are two flats.

Marta · 24 October 2022

★★★★★ 1/5

Google

I think this company’s reputation speaks for itself. They use full repairing and insuring leases to push liability onto tenants (fine if you’re prepared to deal with floods and collapsing ceilings), and “bulk insurance policies” they won’t provide copies of, leaving you to question how your “share” is calculated. We understood the risks when we signed, so at the time we didn’t think our experience was terrible. They mostly left us alone and carried out occasional inspections. But when the shop completely flooded, damaging the floor and forcing us to close, they did nothing, we just dealt with it ourselves. At the end of the tenancy, they kept our entire deposit and demanded more for “damages.” This was absurd. We’d improved the property and handed it back in better condition than we received it. The only outstanding items were some weeds outside and a peeling wood panel, which we ran out of time to fix after prioritising repainting and other key works. Apparently that came to over £800. We always paid rent on time, cooperated fully, and addressed any issues raised. I even contacted them twice out of goodwill to report a severe leak in the vacant shop next door, where the ceiling was collapsing, something they could have acted on to prevent bigger damage. As usual, nothing was done The people that work for this company are paid very well. This in in return for them executing the owners sadistic policies on vulnerable tenants and being able to totally switch off their empathy whilst doing so. I know I have options to dispute the deposit issue but due to personal circumstances, another battle isn’t what we need right now, which may be what they rely on. Instead, I’m sharing this so others can make informed decisions before dealing with this company - I strongly recommend looking at the 'challenge house' Facebook group for lots of genuine experiences.

Mason · 17 March 2026

★★★★★ 5/5

Google

Signed today with Sarah and Nichola and it was so swift. We viewed the house the previous Thursday and we were handed the keys today. Everything has been so smooth from start to finish. No faff and they even inform the council you've moved. We look forward to our tenancy with you.

Siobhan · 26 May 2024

★★★★★ 5/5

Google

Rang up spoke to Nicole enquiring about a property after thinking about moving into the area. Nothing was too much trouble very professional and polite. I had a few questions she answered for me which put my mind at ease. She guided me through the next steps going forward. Great service!!

Rosie · 26 May 2024

★★★★★ 5/5

Google

I was going to be made homeless after a not so amicable split. Everywhere I looked everyone was telling me 2 weeks to get sorted. I need to be out in 1. I approached challenge house and was offered a viewing Holly said if it was ok then they would make sure I was in by the Friday. The house was good and i went for it. Holly and Codey were immense. They got all my details, references, credit check etc and worked so hard to get everything sorted and yes I was in by the friday. Holly and Codey you are a real credit to the company.you were so professional and courteous with me and understood my predicament entirely. Thank you from the bottom if my heart I really owe you both XxPositiveProfessionalism

PAUL · 24 October 2021

★★★★★ 5/5

Google

Today I met back up with the lovely lady Jeanette who helped me in getting my house for me and my children 5 months ago. Today she was showing a friend round a property. Jeanette was really helpful, polite and also advised on works that were being carried out before my friend would move in. She was very professional when showing us round and is amazing at her job. Amazing customer service!!💜 I also got a compliment on my hair🤣 but on a serious note, both me and my friend couldn't have asked for a better person to help with finding our homes💗PositiveResponsiveness, Professionalism

Danielle · 24 October 2021

★★★★★ 5/5

Google

Just started renting with challenge housing so can only speak on my experience so far but upto yet they've been perfect. Rang too enquire about it last Friday and by this Friday I've picked up my keys. Every member of staff I've dealt with has been super professional Extended thanks too nic for making the whole signing up process as simple as possible and not minding I had too take my 2 year old child with me too do it. Thankyou everyone at challenge

Jez · 3 December 2024

★★★★★ 5/5

Google

I had an excellent experience renting a property through Challenge House. From the very first viewing to the day I moved in, the whole team was incredibly friendly and helpful, making the process seamless and stress-free. During my tenancy, they were always professional, responsive, and supportive whenever I needed assistance. When it came time to move out after purchasing my own home, I was delighted to receive my full deposit back without any issues. Challenge House truly sets the standard for property rental services. I highly recommend them to anyone looking for a reliable and customer-focused letting agency. Thank you, Challenge House, for such a positive experience!

Rebecca · 26 November 2024