Trusted Agent profile
★★★★★
234 reviews across 1 platform
46 Nottingham Road, Mansfield, NG18 1BL, Mansfield NG18 1BL
Challenge Ltd's Mansfield office at 46 Nottingham Road is rated 3.8 out of 5 across 234 reviews on 1 platform, including 234 Google reviews rated 3.8. Checked 9 October 2026.
Every review we hold for the Mansfield office, from every platform, shown as written. First names only.
5/5
GoogleKat and Jenny were extremely professional and quick in getting us the house sorted we needed. Would highly recommend. Reasonable priced houses too.
Hi Ricky, I'll pass your feedback on to Kat and Jenny, I'm glad we found you somewhere quickly. Good luck in your new home !
5/5
GoogleI recently had a fantastic experience with a company that specializes in selling and renting houses. From the moment I reached out, their team was incredibly responsive and attentive to my needs. They took the time to understand what I was looking for and provided me with a variety of options that perfectly matched my criteria. The process was smooth and efficient, with clear communication every step of the way. I was particularly impressed with their knowledge of the local market and their willingness to answer all my questions. Whether you're looking to buy or rent, I highly recommend this company for their professionalism and dedication to customer satisfaction. They truly made the experience enjoyable and stress-free!
Thank you for taking the time to leave us a review, i have passed your comments to our Lettings Department. If there is anything more we can do for you please don't hesitate to get in touch.
5/5
GoogleI phoned one morning to see what properties where available which suited my needs (single, working, female) and within hours I was met by a lady from lettings and shown around a couple of flats. I chose a cosy flat in Creswell which was already fully carpeted, redecorated and most of all clean so I moved in straight after signing up the following day! Everything was quick and easy from initial enquiry to getting the keys. I’ve only had to phone the office once to report a problem and yet again someone came out within hours to see me and was fixed the following day! I can’t thank the challenge staff enough.
Thanks for your review, we are glad you are settling in
1/5
GoogleI’d rate lower if I could we got really interested in a property and paid a holding deposit once we sent across everything they turned us down for the most ridiculous reasonings one being because we wasn’t a family and they wanted a family moving in, I live with a family friend due to being kicked out and we need a place desperately but after getting are hopes up saying all they needed is the deposit and an meet up which we later said deposit was available immediately they then rang us to say we ain’t got it second being the person I live with due to losing his job a month ago can’t have it because we don’t have the correct financial history due to there being a month missing he’s now in full time work which he has been in for a month honestly a rlly bad experience we had gone as far as deciding wall paint and everything they had called us numerous time basically saying we had it not using ever again!!!!!!!
Hi Leah, We apologise that you were not accepted for your application on the property you viewed. Unfortunately all applications received go through a thorough checking process and understand that this can be disappointing. I'm sorry that you felt that you weren't happy with the communication received from us If you require any further information please contact our lettings department who will be more than happy to help.
5/5
GoogleHad a great experience with Challenge, looking into rental options. Nicole was very helpful, taking time to help us consider all options. Nothing was too much trouble!
Hi Sarah, thanks for leaving us a lovely review, i've passed this onto Nicole. If you're still looking for rental options our Lettings Department will be happy to assist you if you wanted to give them a call on 01623645901.
5/5
GoogleBeen with Challenge 6 months now! Sent an email yesterday about some issues with our radiators and they had a lovely contractor out today to fix them promptly. Big thanks to Sarah and Rachel from maintenance, they organised help for us so quickly and the guy who came to fix the radiators was a great choice - friendly and efficient!!
Hi Jessica, thanks for the review, we are thrilled to hear such nice feedback! We value your trust in us and look forward to continuing to serve you in the future.
5/5
GoogleI needed to get a house for rent for me and my friend to crash in for a while and it had to be a bit private as in no houses around because I wanted to play electric guitar and this company helped me so much and I’m in love and I will keep this house until I die. The workers are amazingly professional and awesome and I would recommend this place to everyone that I know
Hi Isabelle, it's great to hear that we found you the perfect place to live, we wish you the best in your new home and hope to have you as a Tenant for a long time!
1/5
GoogleI’d give 0 stars if I could!!!! They have just walked through my door on 2 occasions now, scaring my child by banging and shouting at my bedroom door, they think they can just do whatever they want, the most embarrassing and disgusting housing agency I’ve ever had the displeasure to deal with, DO NOT use challenge house if you don’t want random people walking through your door whenever they like
Hi Kelcie, It’s unfortunate that you felt the need to leave us a negative review. As you are aware we have had numerous issues at your property with Antisocial behaviour, the condition of the property due to the way in which you are living, non-payment of rent and you not allowing us access for essential repairs and maintenance. We have and do always provide the correct legal notice to enter any property and had on this occasion informed you that access would be required to repair the heating system in the property for the well-being of you and your child. Our staff are continually met with verbal aggression and threats of violence from you. We have tried to work with you, and you are uncooperative in every instance. We will continue to work to resolve any issues despite your behaviour but will not accept threats to our staff members. We politely ask that you cooperate with us to resolve the issues in your Tenancy and inform you that the anti-social behaviour from you has been reported to the local authority and any further threats will be reported to the police.
5/5
GoogleCompany representative Kat has been extremely helpful in facilitating viewings of on of their properties in Scotland. Very forward thinking and visionary in her approach.
Thank you for leaving this lovely review, i have passed this over to Kat. If we can assist with any further queries or viewings don't hesitate to get back in touch!
1/5
GoogleAbsolutely gutted. I was looking at a commercial property, after being messed around on the first viewing because we got there and Kat didnt have rhe right key, we finally got in, a week later after others had seen it before us because of the first mess up. We had a few questions but was incredibly keen and Kat knew that. Whilst waiting on them answering our questions and being put off for days in a row, they've accepted another offer, despite Kat telling me that they like to get a few offers then send them to the landlord. Bit of favouritism maybe? If you'd have been to check what I asked about the property when you said you were, we would have had our application in first, you knew we were planning on applying. I did wonder if anyone would apply before us but thought they would let us know if someone did as it was their fault we have had delay after delay. Could have given me a heads up Kat instead of putting me off for nearly a week, you knew how interested we were, we would have been very long term tenants and the property would have been repaired to a high standard. Its all very unprofessional and probably a god send for us really, if this is how they manage the applications, I'd hate to think how they manage the lettings.
Good morning Sally, I’m sorry to hear that you weren’t happy with our application process. An application form was provided to you on 17th April and you were advised that others had shown interest in the property also. Unfortunately, we are unable to hold properties for potential applicants and another application was received to our lettings department prior to yours. The final decision on the applications is decided at the discretion of the landlord and is out of the hands of the lettings co-ordinators. Kat has tried very hard to assist you with your enquires and had asked our estates manager to check the roof of the property you were interested in. Kat has gone above and beyond her role and has offered you further assistance with finding another property. She would still love to assist you with finding a suitable property, if you would like to discuss further please contact our lettings department on 01623 640203.’
1/5
GoogleRun from this agent, they will do everything to withhold all you deposit. Unfriendly staff. Very bad company I will not recommend.
This review is extremely misleading and does not reflect the condition in which the property was returned to us. When you moved into the property it was presented in very good condition. At the end of your tenancy, however, the final inspection found the property had been left in a significantly worse state. This included the property being left untidy, carpets heavily stained, paint marks on carpets requiring replacement, dirt and scuff marks on walls and handrails, stickers on ceilings, and waste left inside kitchen cupboards. These issues require professional cleaning, decoration and waste removal. All charges raised are clearly itemised and have been provided to you, supported with inventory and photographs taken during the final inspection. They reflect the actual cost of returning the property to the condition it should reasonably have been left in. It is also important to note that during discussions regarding the deposit, members of our staff were subjected to verbally aggressive behaviour, which is completely unacceptable. Our team are simply carrying out their role in line with the tenancy agreement and deposit regulations. Deposits are not withheld arbitrarily. Deductions are only made where there is clear evidence of damage, cleaning, or repair required after a tenancy ends. We stand fully by the inspection findings and the charges applied and invite you to come and review the evidence we hold. If you would like to discuss this further please contact our Tenancy Department on 01623645901
5/5
GoogleCannot recommmed enough, Kat showed my partner and I around a commercial premises today and nothing was too much trouble for her. She was so patient in asking all of our questions and quickly and efficiently found out the answers to things she wasn’t sure of. We dropped off the application in person and the two ladies (sorry we didnt ask their names) again couldn’t do more to help us. All of the staff have been incredibly friendly and efficient. Thank you! Keeping our fingers crossed now 🙏🏼
Hi Sophia, Thank you for taking the time to leave us this review. I've passed this on to Kat and the Reception team. Our lettings department would love to assist you in finding a property if you are still looking please give us a call on 01623645901
1/5
GoogleArranged a viewing for them to not turn up on the first arranged day, they knew I had my 4 year old with me waiting. The second time, I called because no one was there yet again for the receptionist to tell me to ‘wait because they have a couple of other viewings around the corner.’ The agreed time was 17:15 and again, my daughter was waiting with me for 45 minutes. What a waste of time and fuel!!!
We are sorry to hear that you had a negative experience with your viewings. We are continually working to improve the service we deliver to our customers and this has been investigated by our lettings department. We are sorry for any inconvenience caused. If there is anything we can do to assist you further in the future please contact us on 01623645901
5/5
GoogleVery quick response came out in a few hours for property maintenance Hilda was very helpful and polite
Thank you for leaving us a review I have passed this over to Hilda, its great to hear we were able to deal with your issue promptly, .
5/5
GoogleI only give, 5 star I my housing lady jade is one of them out going people that I have come, across in the office if I have a problem I get hold of her as if I ring office it takes ages for things to be done never ever had a problem with anything since jade has been my housing lady there are a few others in the office like jade but I don't deal with them
Hi Chris, thank you for taking the time to provide this positive review. I have passed this on to Jade.
5/5
GoogleClaire was very helpful from the maintenance team any questions I asked she had the answers.
Hi Jarv, I have passed this review over to Claire and our Estates department. I'm glad you had a good experience, if you need anything else get back in touch on 01623645901
1/5
GoogleMy experience comes from living near challenge propertie. I emailed them about the problem, but them respond was that is not them problem, becouse the tenants who rents the property have to take all responsibility and they not going to do anything about it. By the way, that property belongs to the director of Challenge. There has been quite a long time since our last conversation on the phone , however you still haven't taken any measures to solve the problem. Since you didn't take any measures about this I had to contact the Borough Council and Citizens Advice Bureau for further actions to be taken , they have advised me as the first step to send you an Email and wait for your action to solve the problem. The problem is that like you mentioned before the house is owned by your company director where her tenant lives there. The tenants that live there, they keep on putting their soil ,rubble and other waste near our fences, which have been pushing our fences and the concrete fence posts. Which automatically means that they are damaging our property and we expect that the house owner will take the responsibility for our fences by putting the fence posts in the pre-existing place. Also some of the rubble and soil has entered into our garden and we wish that they would also take it out from our garden. Like I already mentioned before on the phone, we took out the panels because we have small pets and children which could endanger them if the fence falls onto them , as they were already barely hanging. The reason why we can't put the fence panels back is because the fence posts are out of place and the soil and rubble are falling into our garden , which then doesn't let us put the panels back in as the rubble and soil are in the way. If there won't be any action taken we will be forced to take further action which has been recommended to us.
5/5
GoogleAmazing company! Catherine was incredibly helpful in sending me a video for a virtual viewing due to me being unable to attend an in-person one. The options given to me look better than most letting agencies I’ve had the misfortune of dealing with in the past 6 months.
Thank you for taking the time to leave a review for Catherine, we are delighted that we were able to help you and wish you every happiness in your new home
5/5
GoogleSigned my new tenancy today and Kat dealt with me. She was Amazing talked me through everything and nothing was too much trouble. Would recommend Challange and Would definitely recommend Kat too
Thanks Sam . We wish you well in your new home
5/5
GoogleI had very good experience from viewing various houses to finally signing up today and getting my keys the ladies was amazing chloe for the doing viewings Cat dealing with my constant phone calls and jenny for doing the sign up really friendly very helpful lot thank you ladies
Hi Sam, I've passed your lovely review onto Kat, Jenny and Chloe. It's great to hear we were able to get you off to a good start in your new home, if you need us for anything in the future please do get back in touch.
5/5
GoogleVickie was absolutely brilliant with helping me move in to our family home, she was very patient as I was constantly ringing asking questions my experience with her and the company was excellent.
Hi Chelsea, thank you so much for your positive review! We are so pleased that Vickie was such a help during your move. Thanks, Team Challenge
5/5
GoogleLeaving a 5 star review to say a massive thankyou to the estates department our old back boiler stopped working on Wednesday late evening we rang Thursday morning and explained the situation and that our 5 year old had just had a tonsillectomy done they had paul a gas engineer out that day but unfortunately they couldn't get the parts anymore for the boiler and engineer suggested a combi be put in, agreed straight away and Saturday morning a great team provided that service meanwhile the team at Challenge provided heaters to keep us warm, we carnt thank everyone involved enough for all your hard work from the team at challenge to the engineers we are greatful for everything
Hi Gemma, thank you for your lovely review. We are so pleased that we have been able to help you resolve this issue and that you were happy with our service. Your comments have been passed on to the Estates team and to our Engineer, Paul. Have a lovely Christmas.
1/5
GoogleAfter having a shop in Pleasley for 12 months raising funds for Motor Neurone Disease we closed due to lack of footfall. 3 weeks after passing our 3rd end of tenancy inspection we have not had our deposit returned. Phoned on several occasions and told its all ok and will be completed by Friday 30th June. Nothing by the 4th of July so called in. Was told by James Woodcock the manager that he knows nothing about this. He has sacked the guy who passed our inspection and now a 4th inspection is needed. When I said no we have fully complied with all your requirements I was threatened with the Police - so I phoned them. DO NOT use. So unprofessional to a level I have never come across before. I have spoken with Nottingham Post. How can you sleep at night is beyond me! Again. Do not use you have been warned Note- I called the Police not you to ensure that they were aware you had said your were calling them. At no time was I ever intimidating. As a customer you had no interest in my issue and told me to leave. When I said not till we sort this out was when you wanted to call the Police but never did. If you look at Challange Challange house facebook pages you will see I am not alone in my opinion and experience. Let’s see what the 4th inspection brings we have passed 3. I have for the last year given my free time to raise funds to help people with Motor Neurone Disease and had a shop rented from yourselves to help do this. At the moment you have £975 of that money and I have done everything you asked for. Don’t make me out to be the bad guy here. I just want fairness from you like I have been with you
Dear Graham, Your wife’s tenancy ended on the 17th June 2023. We apologise that as of the 30th June we have not administered her deposit return. An inspection of her former shop premises is scheduled on Thursday 4th July, and we shall come back to you after that inspection. You are right the member of staff you were dealing with is no longer with us and that is part of the reason for the delay. We appreciate the frustration this causes but this does not excuse intimidating behaviour shown by you in our office. A call was logged to police as a precaution when you refused to leave our premises. Note- Further to your edit of your comments. We have now inspected your premises and will be writing to you directly in the hope of resolving the issues promptly and accurately. We aim to be clear and consistent with responsibilities of commercial tenants at the end of leases and we are disappointed when we don't meet our customers expectations. As a result of your experience; internal coaching training and procedures have been updated. We thank you for your time as tenants and wish you well in your future work with motor neurone disease.
5/5
GoogleUPDATED REVIEW *Been a tenant for around 4 months now. As per promise I have had a new front door installed and new plastering all to a brilliant standard. Any issues and the staff have always been available on the phone or in person at the …
Hi Henry, thank you for leaving this review, I've passed your kind works over to Lisa. I'm glad you've had a great start to your Tenancy and we wish you luck moving forwards in your home. If you need anything from us don't hesitate to give us a call!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Challenge Ltd's Mansfield office has 234 reviews across 1 platform: 234 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Challenge Ltd is rated 3.8 out of 5 across all 234 reviews, and 3.8 out of 5 on Google from 234 reviews, checked 9 October 2026.
Challenge Ltd, 46 Nottingham Road, Mansfield, NG18 1BL, Mansfield NG18 1BL.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.