Every review we hold for the Mansfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleDealing with Racheal and Sarah in the Estates department is such a pleasure. Their response to maintenance issues is professional and swift. They kept me fully informed throughout the process and arranged a great contractor to resolve my issues.PositiveResponsiveness, Professionalism, Value
Phillip · 24 October 2021
Agent replied · 23 October 2024
Hi Phil, Thank you for your high score and comments on estates team. Great to hear that we are keeping you updated and you have taken time to recognise Rachael and Sarah in their roles as Estates Team. Well done Estates Team. Please feel free to elaborate further if you wish and contact us on 01623645901. Thanks Mark
★★★★★ 5/5
GoogleHi I had a house viewing today with a lovely lady named Jeanette, she was professional and very helpful and nothing was too much for her , she answered every question honestly and made us feel very welcomePositiveQuality, Professionalism
Stacey · 24 October 2021
Agent replied · 23 October 2024
Hi Stacey,
Thank you for your kind review. I will be sure to pass on your lovely comments to Jeanette.
★★★★★ 5/5
GoogleWonderful agency helpful and understanding at all times.
Nic · 26 May 2024
Agent replied · 23 October 2024
Thank you for taking the time to provide feedback. If we can assist you any further please get back in touch with us on 01623645901
★★★★★ 5/5
GoogleHeidi has helped us professionally all the way through the process of taking on a lease for a commercial property with Challenge. She was polite, helpful and quick to contact us back with any problems that we had. Thank you again HeidiPositiveProfessionalism
Christian · 24 October 2020
Agent replied · 23 October 2024
Hi Christian,
Thank you for your kind review. I will be sure to pass on your lovely comments to our Lettings team.
★★★★★ 5/5
GoogleGreat experience, the whole team was more than happy to answer any questions I had.
Kera · 24 October 2023
Agent replied · 23 October 2024
Hi Kera, thank you for your kind review! We are so pleased to hear your experience with Team Challenge was a great one. Thanks, Team Challenge
★★★★★ 5/5
GoogleKody Shaw
Lettings Negotiator
Lovely, chatty and helpful.
Spend majority of his day showing me around multiple properties.
Answered all questions we had, and nothing was to much.
Definitely deserves more then 5*PositiveProfessionalism
Sarah · 24 October 2021
Agent replied · 23 October 2024
Hi Sarah, thank you for your lovely review! Well done Kody for providing a brilliant service.
★★★★★ 5/5
GoogleThere customer service was excellent very helpful and professional.
Matthew · 10 January 2024
Agent replied · 9 January 2025
Hi Matthew, thank you for your kind review! We are so pleased you had a pleasant customer experience. Team Challenge
★★★★★ 5/5
GoogleI had a phone conversation with a lovely lady called Catherine. She was extremely helpful and very informative. Not only was she honest and professional nothing was too much trouble! Great service!
Rachael · 24 October 2021
Agent replied · 23 October 2024
Thanks for your great review and pleased to see one of staff being recognised for the great job she is doing well done Catherine. If you require any further assistance please call us on 01623645901. Thanks Mark
★★★★★ 1/5
GoogleOne of the worst agency I have know they don't care about tenants thet just want the money, house to been repaired they don't care shame on youNegativeResponsiveness, Quality, Professionalism
Fabio · 24 October 2021
Agent replied · 23 October 2024
Caranga Caranga, thank you for your review. We have searched our database for your name and cannot find any record of you having been a tenant. Perhaps you would contact us directly to discuss your experience with our company. We would like the opportunity to resolve any issues you may have had.
★★★★★ 5/5
GoogleThe people at challenge are amazing really helped me today and I love how they let people on universal credit rent there properties will definitely recommend them to other peoplePositiveQuality
Chloe · 24 October 2021
Agent replied · 23 October 2024
Hi Chloe,
Thank you for your kind review, I'm glad we were able to help.
★★★★★ 5/5
GoogleAbsolutely cant fault the maintenance department, I rang with an issue and spoke to rachael who dealt very quickly and effectively with my problem, was resolved same day, many thanks.
NMD_EZZA · 24 October 2021
Agent replied · 23 October 2024
Thank you for the review pleased we have helped you and fixed the problem straight away.
Well done Rachael Estates Team. If you need anything further please call us on 01623645901 Thanks Mark
★★★★★ 1/5
GoogleNothing but problems as tenants.. very unprofessional. Avoid.
Why · 28 November 2023
Agent replied · 23 October 2024
We are sorry to hear your review Why . Please contact us directly so we can look in to what we have got wrong for you .
★★★★★ 5/5
GoogleI have been a tenant for 3 years now, whenever I have had an issue with anything the customer service has been excellent and they are always there to help. I would recommend them to anybody wanting to rent privately.
Mary · 25 October 2017
Agent replied · 23 October 2024
Thank you
★★★★★ 5/5
GoogleAnnette Rose from challenge has been amazing helping me through a difficult move, and very supportive, very friendly and a true inspiration to the team, shes helped me through all aspects, thank you
Stephanie · 24 October 2020
Agent replied · 23 October 2024
Thank you for your lovely review! We will pass your comments along to Annette in the lettings team
★★★★★ 5/5
GoogleTenancy department where really helpful when I called
Andrea · 24 October 2023
Agent replied · 23 October 2024
Hi Andrea, thank you for taking the time to leave a review for us. We are pleased we were able to help you
★★★★★ 5/5
GoogleLovely service, the tenancy department was very helpful
Tyler · 24 October 2023
Agent replied · 23 October 2024
Hi Tyler, thank you so much for your kind review, your comments have been passed to our tenancy team who are very pleased they were able to help you
★★★★★ 5/5
GoogleQuick to respond with any of our enquiries. Didn’t manage to find the right property with challenge but the service from the lettings team has been brilliant.PositiveProfessionalism
Tom · 24 October 2021
Agent replied · 23 October 2024
Thanks Tom for your review and pleased you have received a good service from our lettings team. We try to look at several properties with each customer and try to find a solution that suits the individual and their circumstances in each case.
★★★★★ 5/5
GoogleVery happy with my forever home, couldn’t thank challenge enough, they helped me out when nobody else would I will be forever greatful to themPositiveProfessionalism
Jennifer · 24 October 2021
Agent replied · 23 October 2024
Hi Jennifer,
Thank you for your kind review. I will be sure to pass on your lovely comments to the team.
★★★★★ 4/5
GoogleI have been looking for a home for a while and found one with Challenge. The team from admin through to lettings negotiator have been informative, transparent and helpful.
Trev · 24 October 2020
Agent replied · 23 October 2024
Hi Trev,
Thank you for your kind review. I will be sure to pass on your lovely comments to our lettings team.
★★★★★ 5/5
GoogleAndy came round, was very friendly and helpful. Fitted our new carbon monoxide alarm. Very professional.
Sindy · 24 October 2022
Agent replied · 23 October 2024
Hi Sindy, thank you for taking the time to leave a review for Andy. We are pleased that you were happy with the service provided
★★★★★ 5/5
GoogleAndy did a very could job in time fitting a carbon monoxide alarm installation
Sam · 24 October 2022
Agent replied · 23 October 2024
Hi Sam, thank you very much for taking the time to leave a review for Andy - we are pleased that you were happy with our service
★★★★★ 1/5
GoogleService is appalling especially that alison that works there rude and disgusting attitude i have severe disability and thats how they treat customers very rude in deed
Jamie · 25 October 2019
Agent replied · 23 October 2024
Jamie, thank you for your feedback. If I understand correctly, you were interested in renting a property from us but were relocating from Newcastle and as a result of this, you were unable to meet with us directly to view the property. Unfortunately it is company policy not to approve any new lets unless the property has been viewed in person. In addition, it is our responsibility to ensure that a property is affordable, and as such we undertake an affordability test for all prospective tenants. On this occasion the property you applied for was unaffordable based on the facts presented to us. I apologise if you weren’t happy with our decision and that you felt that our response was rude. That was not our intention at all. We try our best to work with all applicants and I note that alternative affordable properties were offered for viewing but declined. We wish you the best of luck in your relocation.
★★★★★ 4/5
GoogleVery happy, no problems with Challenge. Always nice when I speak to anyone, been happy here for the last 6 months and hope to be for longer
Steve · 25 October 2019
Agent replied · 23 October 2024
Thanks very much for taking the time to review us.
★★★★★ 5/5
GoogleLettings department works very hard and dont get payed enough
Octopi · 24 October 2022
Agent replied · 23 October 2024
Hi Octopi, we agree that our Lettings department do a fantastic job, work very hard and give our customers great service! Many thanks for taking the time to comment
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
