We Let Properties Manchester reviews

Hi David, Thank you for your review, we are so happy your check out process was smooth. We all wish you the very best in your new home! Warm regards, Tracy - Lettings Manager

Good morning Sky Guy 1, Following your recent review, I wanted to be in a position to give you a response, however without a name or any details I’m left in a position where I have no option to reply to you, please can you provide more information or contact me direct at wayne@weletproperties.co.uk and I can respond to you accordingly. Kind Regards, Wayne Eastman

Hello Rahul, Thank you for taking the time to leave such a lovely review for the team, following your tenancy with us. We appreciate it and wish you the very best in your new home! Kindest of regards, Tracy, Lettings Manager

Good morning Beth, I am saddened and shocked to hear this feedback following your 15 month tenancy, as I recall personally having pleasant contact with yourself and Chloe during your tenancy in which no indication was given that you were unhappy for any reason. I have taken a look over the relevant deposit deductions and DPS dispute response. It was reassuring to see that the adjudicator agreed with our property manager that the property did require a clean and garden tidy following your check out and commented that they could see that the condition had deteriorated. As these were the two deductions proposed, and the DPS awarded your landlord 50% of the cleaning deduction and 25% of the gardening deduction, I do not feel our report was inaccurate or deductions unjustified. As all correspondence is logged on our system, I have also just read all emails that were sent to you during your tenancy and cannot see any responses by any of the team which could be considered rude. I can see that you had a couple of maintenance requests rejected and understand that this may have aggrieved you but unfortunately, we do on occasion need to decline maintenance issues that fall into the remit of tenant responsibilities. I wish you all the best. Emma Enderwitz Operations Director

Good afternoon Christian, Thank you so much for taking the time to leave a five star review on Allagents.co.uk and Google for Katie, I'm delighted to read you found Katie was professional and efficient and helpful through the process of letting. I wish you all the happiness in your new property and if you need anything during your tenancy, don't hesitate to contact us. Have a wonderful Easter Bank Holiday. Kind Regards, Wayne Eastman Director

Good morning Philip, Thank you so much for taking the time to write a glowing review for We Let Properties and Emma. I find it hard to believe we have been managing your property for 12 years, wow! What a journey we have been on, we are truly delighted to read your positive comments and feedback as you have been with us from nearly the start of We Let Properties. Thank you for your continued custom of the many years and we are delighted to be working with you. Take care and speak soon, Regards, Wayne

Hi Rhia, Thank you for leaving such a lovely review for Bethanie and the team! We hope you have settled into your home well! Best wishes, Tracy Lettings Manager

Hi Billy, Thanks for taking the time to leave a five star review for the team. Wishing you all the best with your new home :) Emma Operations Director

Hi Sally, Thank you for your kind feedback. I’m really pleased to hear you’ve had a great … More

Good afternoon Ally313M, Thank you so much for taking the time to leave the team a 5 star review, I'm delighted to read all your comments about our service, as this is the reason I set up We Let Properties, as I knew it could be done better. Here is to the next ten years of working together! Take care & speak soon, Wayne Eastman Director

Hello Dylson, Thank you for your 5* review! Katie is great and we're glad you think so too! We look forward to starting your tenancy and continuing the great service for you! Best wishes, Tracy - Lettings Manager

Hi Katrina, Thank you for taking the time to leave the team and Bethanie such a glowing review. We are so happy your move went well! Best wishes, Tracy Lettings Manager

Hi Katie, Thank you for taking the time to leave Katie and the team a 5 star review, much appreciated! Kind regards, Tracy Lettings Manager

Hello Amelie, Thank you for your review of Michael and the team. We are very happy to have been able to help in your property search and look forward to welcoming you as a tenant soon! Best wishes, Tracy: Lettings Manager

Hi Chloe, Thank you for taking the time to recognise and review the teams efforts, in particular Bethanie! It is greatly appreciated by all and we are so happy we have been able to make your property finding process so smooth. Best wishes, Tracy - Lettings Manager

Hi Chelsea, Thank you for your review of our service. I am thrilled to hear Jodie was able to assist you as your property manager and we look forward to continuing in this manner throughout the rest of your tenancy. Best wishes, Tracy - Lettings Manager

Hi Malgosia, Thank you for leaving such a positive review for Jodie, it is much appreciated and I am so happy your tenancy has been smooth and that you are happy in your property! Best wishes, Tracy - Lettings Manager

Hello Matt, Thank you for taking the time to leave both Bethanie and the We Let team such a positive review. It is much appreciated. Best wishes, Tracy (Lettings Manager)

Hello David, Thank you for your kind words about Michael and our service. We look forward to you joining us as a tenant, soon! Best wishes, Tracy - Lettings Manager

Good afternoon A B, Following your recent review, I'm slightly confused why we would be given a 1 star. I can confirm when you booked you for viewing, you was notified that there was block viewing taking place on 23/02/2023, however you could only attend on 24/02/2023. The landlord received multiple offers from the block viewings that took place on 23/02/2023 and we received the holding deposit from the successful applicant, which was allocated on the morning of 24/02/2023. Due to government legislation, once an offer has been agreed and we have received a holding deposit we are not permitted to show the property to any other party until the referencing have been completed. I understand it's frustrating but not a fault of our service. In addition my colleague Katie showed empathy when she notified you in the morning to cancel the appointment and she offered to contact you if the current referencing was to fail, we would be in contact with you to reschedule an appointment to view the property, In addition we have many properties in this development and would be able to update you with new properties when the come n to the market. I'm sorry you could not view the property earlier in the week. I do feel your review is unfair as we are only following guidelines set out by government and would like to appeal to you to remove the review. Please let our office know you would like to be kept on our mailing list for new, similar properties. Kind Regards, Wayne Eastman Director

Good afternoon Anumm, Following your review, I wanted to reply to you to clarify We Let Properties side of your review; When making a booking with We Let Properties to view properties, we will always verbally confirm at the time of the booking and inform you at this time we will call in the morning of the viewing to confirm on the phone and then send a subsequent email or text (depending on your preferred method) of the full address of the property, the agent you will meet and time of appointment, this is mainly for security for the tenant and this has always been our process. As your appointment as for 10:30am today, I can confirm, I personally called you on three occasions this morning and left you two voicemails to confirm you could attend, to no avail and had no reply from you to confirm or cancel the appointment. We subsequently received a call from you at 10:37 to book two viewings for properties in another areas, with different number of bedrooms, furnishing, parking requirements and varied move dates. As we have your profile on our system looking for a two bedroom, unfurnished, without parking in Manchester with an immediate move date and were calling about a one bedroom and two bedroom that are furnished, therefore my college was re qualifying your requirements to ensure we could offer you properties that match your criteria in this extremely busy market, however upon telling you that Ladywell Point (one of the other properties you called us about) had reached its quota for viewings, you placed the phone down on my colleague terminating the call. I can confirm I have expired your profile on our system and wish you the best of luck finding a property. Regards, Wayne Eastman Director

Good afternoon Caoimhe, Thank you so much for your email, I'm truly delighted you have had a great experience as a tenant for the past three years! I'm also glad to read you feel the whole team is honest, knowledgeable and nice to deal with as we all do put service at the forefront of our work, so for this to be recognised is so pleasing to the whole team. Thank you for taking the time to write the review, we all appreciate your comments and thank you for being a great tenant. Wishing you all the best. Kind Regards, Wayne Eastman Director eaglbe and genuienly care!

Good afternoon Lucy, Following your checkout and subsequent deposit deductions and therefore leading to you writing a review, I wanted to clarify your points raised. Issues do arise during a tenancy and I have looked at the four issues you raised during your tenancy period and I can see they were all actioned within the correct time frames. I can understand your frustration in the dispute being awarded to your your landlord, as it's not good to lose funds, however please take comfort in knowing the Deposit Protection Service is government backed and that you escalated our claim to the arbitration an that it was subsequently reviewed by Deposit Protection Service and to quote their finding; "When taking into account the type and size of the property and when considering the cleaning issues identified by the check out evidence, on balance, I am persuaded that the cost claimed is fair and reasonable. In the circumstances, I award the sum claimed of £262.00 to the letting agent which I find to be fair, reasonable and proportionate to the breach" Please rest assured that We Let Properties or your landlord never want to make any deductions at the end of any tenancy. I wish you all the best for the future. Kind Regard's Wayne Eastman Director