5/5
Sam was amazing! Quickly organised a viewing and was very thorough when showing us round and answering all our questions. He was very patient with us whenever we had issues and did everything he could …
Trusted Agent profile · Manchester
★★★★★
515 reviews across 3 platforms
3-5 Duke Street, Manchester, M3 4NF
We Let Properties's office in Manchester, at 3-5 Duke Street, is rated 4.4 out of 5 across 515 reviews on three platforms, including 500 Google reviews rated 4.4. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for We Let Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
Sam was amazing! Quickly organised a viewing and was very thorough when showing us round and answering all our questions. He was very patient with us whenever we had issues and did everything he could …
5/5
Booked a viewing through the company for a property in Manchester and was shown around by Samuel Illingworth who made the whole experience incredibly easy and was more then willing and able to answer any questions we had regarding tenancy information and was always on hand to help with the application process. Would definitely recommend anyone to approach this company that is looking to rent a property in Manchester as the customer service is outstanding and there incredibly accommodating of any needs you have.
5/5
I experienced great service and support from We let properties. Their professionalism, attention to detail, and commitment to ensuring a positive renting experience is worthy of note. Wayne and the team has consistently demonstrated excellent communication skills, professional demeanor, promptly addressing any queries or concerns I've had. Their responsiveness and willingness to go above and beyond to resolve issues reflect a genuine dedication to client satisfaction.
Good afternoon Boluwatife, Thank you for your recent 5 star review of the service you have received from the We Let Properties team and I hope you are settling in to your new home, we are all delighted to read your positive feedback. I wish you and your family a happy Christmas and all the best for 2024 in your new home. Kind Regards Wayne Eastman Director
5/5
Levi Matthews (lettings negotiator) was incredible. He helped me secure my flat, and I can't thank him enough for his efficiency, dedication and proactivity.
Thank you for your review, April. We are delighted to hear that Levi Matthews provided such efficient and proactive service to help you secure your flat, and we will be sure to pass your kind words on to him.
5/5
They have been amazing from start to finish so far. Very impressed with their communication and their speediness on letting my apartment. Thank you all!
Thank you for your kind words, Amelia. We are pleased to hear that you have been impressed with our communication and the speed of our service. We appreciate you choosing our team and look forward to continuing to work with you.
5/5
Helped with every stupid question we had and made it so easy for us to make that decision couldn’t recommend enough !!!
Thank you for your high recommendation. We are pleased to hear that our team could assist with all of your questions and help make the process straightforward for you.
5/5
Had a great experience with We Let Properties, the process was quick, smooth and stress free. Thank you especially to Levi for being our letting agent and taking us on our viewing, with consistent communication throughout the process. Thank you as as well to Adam for the efficient key handover. Couldn't recommend this firm enough!
1/5
Honestly would really not recommend using this company. Maintenance issues that are reported are not dealt with and pushed back to oneself. As you can tell by the masses of reviews, your deposit will not be returned for as long as possible, and if you do manage to get it back, they will deduct hideous amounts of money for very minor reasons/any excuse possible. Some of the staff are nice but as soon as you become a tenant with them, they will go against you. There is (many) a reason why We Let Properties Google reviews rating is so low. Numerous better alternatives in Manchester.
Good morning Mo, Following your review, I can confirm I have tried to locate you on our CRM system by the name of Mo Brewer and I cannot find you on our system, in addition I have spoken with the whole team and no one is aware of a Mo Brewer or can relate to any of the points in your review. Can I confirm you have written the review for the correct company? In order to help you, please feel free to contact me at our office on 0161 839 2372. Kind Regards, Wayne Eastman Director
5/5
The whole process with We Let Properties has been smooth, quick and professional. In particular, letting agent Samuel Illingworth has been very helpful, and quick to answer any questions.
5/5
Really good experience with this estate agents. Everything has been smooth and easy. Jaye was great during the viewing, really friendly and helpful, and made everything feel relaxed.
5/5
As an owner, I have used We Let Properties for over 8 years. Wayne and his team do a fantastic job! Very professional and excellent communication from all. Wayne always gave great advice and I can't recommend him highly enough. As a landlord, I have used We Let Properties for over 8 years. Wayne and his team do a fantastic job! Very professional and excellent communication from all. Wayne always gave good advice and I can't recommend it highly enough.
Good morning Mark, Thank you very much for taking the time to write a 5 star review for the team at We Let Properties, I honestly cannot believe how quick them 8 years have gone, I still remember all the viewing we did when growing your portfolio :) I'm delighted you chose to we with me and the team and I'm so happy for how your portfolio has grown and the rent levels you are receiving. Thank you for being a great, conscientious landlord. I wish you all the best for summer and hope to see you soon. Kind Regards, Wayne Eastman Director
5/5
We’ve been dealing with this company for at least 10 years now. The company is acutely aware that their clients are both tenants and owners. They put in a great deal of effort to insure both owners and tenants are supported. As an owner we respond straight away to our agents requests for repairs etc. Welet then take action. It’s a formulae that has worked well for many years. We find them very professional and a great asset. Without them we couldn’t work. Letting is by no means an easy business. Not something one should attempt alone. We’ve had some excellent tenants and one or two unfortunate tenants that could not have been envisaged. Welet’s professional approach and their long-standing experience makes a huge difference to our life. I highly recommend that you have someone of this caliber and experience at your side.
Good morning Gilli, Thank you so much for taking the time to leave a five star review! The team are so chuffed. How fast has that 10 years gone, I still remember the first call me and Gus had regarding The Hut...?!?! I'm truly delighted to hear how happy you are with our service as I understand being based over seas you need fully allegiance, transparency and ultimately be your eyes and ears in the UK, we really enjoy working with you and Gus! Here's to many more years working together and growing your portfolio. Speak soon. Regards, Wayne
5/5
I have a rental apartment in Manchester and have been with We Let Properties for quite a few years now after a disastrous time with another company and I must say that Wayne and his team are brilliant. They really do go out of thier way to sort out any issues that I may have. With the cladding crises that has been going on there has been much communication between myself and the tenants and they have always made me feel so much more at ease. Nothing is too much trouble for them and they always respond efficiently and courteously to any problem I may have. Wayne has built a fantastic team around him and I would definately recommend them if you are a property owner and are looking for a highly professional company to rent out your property.
Good morning Peter, Thank you so very much for your 5 star review - the team are beyond delighted. Thank you for your comments Peter, I remember the situation with your pervious agent very well, I just can't believe its been 11 years since we started working together, truly delighted we have been of assistance of making your property a success. I'm personally, extremely pleased to ready your comments that you feel the team are efficient and courteous to you along with being highly professional as it fills me with pride. Thank you for being a great landlord to the tenants and customer for the past 11 years, here's to the next 11 years and beyond... Kind Regards, Wayne Eastman Director
5/5
We had a very unpleasant experience with our previous Letting agency, So it has been amazing using We Let Properties. Every member of the team we have spoken to have been very friendly, helpful and professional in sorting our application. When processing our application for the property Emma and the team have been very helpful and kept us updated regularly throughout the process. They have gone above and beyond to rush this process for us so we can get the keys as soon as possible. I could not recommend WLT enough and they have put my mind at ease after such a poor experience in our previous property. I really do not understand the negative comments and if you see the dates you can see that we were in the middle of a pandemic, So surely you can't judge them for that period! This company was recommended to me from friends who also use them and have for over 5 years and have never had a problem with them. I just suggest you check your pockets before before putting your washing machine on and then you wouldn't need your machine constantly maintaining!PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for taking the time to write a review. I wish you and your family all the very best for the future. Kind Regards Wayne Eastman Director
5/5
So far, this agency is very professional and responds quickly, especially Michael, who is easy to communicate with and responds quickly. After I called him, he quickly helped me book a viewing, fill out forms and do inspections. He is a very responsible person. I highly recommend this agency!
Hi James, Thank you for taking the time to leave such a kind review of Michaels service, it is much appreciated by the whole team. I am very happy to hear the process has been so smooth for you and we all look forward to welcoming you as a tenant, soon! Best wishes, Tracy: Lettings Manager
5/5
We have just completed our application for a new flat in Manchester and have found the company incredibly easy to deal with. Katie has been fantastic, she has communicated really well from start to finish and has always been available if we needed help; it has really simplified what can be a difficult process!
Hi Kenny, Thank you so much for taking the time to leave a five star review for Katie and the team! Best wishes, Emma Operations Director
5/5
I just wanted to highlight how amazing Katie has been throughout the letting process and referencing! Her professionalism and efficiency have been exceptional. We Let Properties truly stands out from other estate agents in terms of service and quality, miles ahead!
Hi Jack, Thanks so much for your five star review. I am over the moon to hear how great Katie has been. Congratulations on your new property, we look forward to welcoming you in the new year! Best wishes, Tracy - Lettings Manager
5/5
I had a great experience with Jaye. She was very professional throughout and conducted the viewing in an excellent manner. It was really nice to hear from her, and she explained every part of the house clearly and efficiently. She also made …
Hi Zaryab, Thank you for your lovely review. I’m really pleased to hear that Jaye made such … More
5/5
We had a very unpleasant experience with our previous Letting agency, So it has been amazing using We Let Properties. Every member of the team we have spoken to have been very friendly, helpful and professional in sorting our application. When processing our application for the property Emma and the team have been very helpful and kept us updated regularly throughout the process. They have gone above and beyond to rush this process for us so we can get the keys as soon as possible. I could not recommend WLT enough and they have put my mind at ease after such a poor experience in our previous property. I really do not understand the negative comments and if you see the dates you can see that we were in the middle of a pandemic, So surely you can't judge them for that period! This company was recommended to me from friends who also use them and have for over 5 years and have never had a problem with them. I just suggest you check your pockets before before putting your washing machine on and then you wouldn't need your machine constantly maintaining!PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for taking the time to write a review. I wish you and your family all the very best for the future. Kind Regards Wayne Eastman Director
5/5
Katie was really helpful in our flat search, she was very knowledgeable about the property and answered any questions post viewing very quickly. She made sure that all the tenancy checks were completed as soon as possible which made the whole process as stress free as possible!
Hi Alex, It is great to hear how helpful Katie has been in your property search. Thank you for taking the time to pop this in a review, it means a lot to both Katie and the whole team. We look forward to welcoming you as a tenant soon! Best wishes, Tracy: Lettings Manager
5/5
During our apartment search, we worked with We Let Properties and the entire process was smooth, easy, and efficient. The service was thorough, friendly, and quick from start to finish. Special thanks to Samuel Illington for all his support.
5/5
Just finished my tenancy with We Let Properties. Overall I've found the experience with this agency good, especially the exit process. Jodie has been very friendly, polite and prompt with her responses and made the experience very positive. Thanks.
Good afternoon Jason, Following your two star review this morning, please can you contact me direct to discuss your review; my email address is wayne@weletproperties.co.uk and I will be more than happy to assist you should you have an issue. Regards Wayne Eastman Director
5/5
Great service and very communicative! We've been looking for a flat for a while now with no luck, most companies would reply intermittently or not answer phones, whereas We Let Properties have been great and helpful. Shout out to Katie for sorting us out.
Hi Chris, Thank you for taking the time to leave a review with such lovely comments. We are all very proud to be able to provide such a helpful and consistent service for you and look forward to continuing to do so! Best wishes, Tracy Lettings Manager
5/5
I had an amazing experience with WeLet Properties from start to finish. This was my first time renting out a property and I had a lot of questions and naturally wanted reassurance that everything was being handled properly, and they …
Hi Lewis, Thank you for taking the time to share such an in-depth and thoughtful review, … More
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Yes. In The Trusted Agent 2026 awards: We Let Properties, Manchester won Gold.