We Let Properties Manchester reviews

Hello Yuping, Thank you for your kind words about Katie. We are so happy to hear she has helped you to find the right property and been so supportive throughout. We all look forward to welcoming you as a tenant and continuing to support you throughout your tenancy with us. Best wishes, Tracy: Lettings Manager

Good Morning Ian, It's been almost 9 years that have flown by! Many thanks for entrusting us with your property portfolio and much appreciation for taking the time to leave a five star review and lovely comments. Best wishes, Emma Operations Director

Hi Ryan, Thank you so much for taking the time to leave such a thoughtful review. It’s wonderful to hear that you’ve felt supported and well‑looked‑after over the past year. We always aim to be proactive and thorough, so knowing this has given you confidence in how your property is managed really means a lot to the team. Thank you again for your trust. Bethanie Team Leader

Hi Anthony, Thank you for leaving such a glowing review for Bethanie and the team, it is much appreciated! Wishing you the very best on your move to London! Best wishes, Tracy - Lettings Manager

Hello Ayang, Thank you for your review, we are glad the move in process was helpful for you and you feel prepared for your tenancy with us! Wishing you the very best in your new property! Best wishes, Tracy: Lettings Manager

Hi Anthony, Thank you for leaving such a glowing review for Bethanie and the team, it is much appreciated! Wishing you the very best on your move to London! Best wishes, Tracy - Lettings Manager

Good afternoon Georgina, Thank you very much for taking the time to leave We Let Properties a five star review and I'm truly delighted to read your comments about our service and that your would recommend us to other tenants. We really enjoyed having you and your family as tenants and we wish you all the very best for the future in your new home and if you need us in the future, you know where we are :) Kind Regards Wayne Eastman Director

Hi Mark, Thank you for leaving such a lovely review for our property managers and the We Let team! Very much appreciated! Best wishes Tracy Lettings Manager

Good Afternoon Danni, Following your recent review, I have taken a look over all the correspondence relating to the maintenance of the washing machine in the property you rent. I can see that your landlord purchased a brand new washer dryer for the property in July 2019. In October 2019 you requested attendance from an appliance engineer due to the machine leaking. Unfortunately this was found to have been caused by foreign items left in clothing items when being washed ripping the seals for the machine. Responsibility for this was accepted by yourselves and the cost of this callout and a new seal was paid by you - £141.60inc VAT. In July 2020, a further maintenance issue was reported with the washing machine. An appliance engineer attended and replaced a pressure switch. Your landlord paid for this repair in full. In August 2020, you reported a further leak from the machine and again our appliance engineer attended. This time, the filter was found to be blocked with foreign items, including a rubber balloon. You were made aware that again, due to the issue being caused by your actions, this callout fee - £74.40inc VAT would need to be covered by yourselves. This amount remains overdue on your account. At this point, the engineer advised that your miss-use of the appliance and failure to take due care and attention of the items being put into the machine, had most likely contributed to the issue which your landlord paid for the previous month. As I am sure you can understand, a landlord should not have to pay for repairs caused by a tenants negligence. I believe this was brought to your attention by Alicia when you reported the current maintenance issue in question with the washing machine leaking again and this information was not received well by yourself. Other members of the team present at the time bear witness to the call and the discussion that took place. I understand that a contractor has now attended to investigate the cause of the leak, and again has found this to have been caused by yourselves with the pump and filter being blocked with various items including a lollipop stick. Unfortunately, your failure to accept the advice and information given by Alicia who recommended that you check the filter yourself to prevent being charged a callout fee has resulted in a further charge to yourself. Furthermore, I understand that our contractor has reported that the seal is again ripped due to foreign items therefore this will need to be replaced again. I understand that you felt aggrieved to be told that your landlord had asked us to not send contractors to address issues caused by yourself but after reviewing the facts, I am satisfied that the maintenance issues have been handled correctly and the advice you were given was appropriate. Unfortunately when we have to tell tenants information they do not wish to hear, this can be unwelcome, but we have a responsibility to our landlords to ensure that tenants also adhere to their tenant responsibilities. We hope these facts bring clarity to the situation and We Let Properties looks forward to upholding a good relationship with you throughout your tenancy. Regards, Emma Enderwitz

Hello Faraaz, Thank you for your review of Michael's service. It is great to hear how helpful and professional he has been in finding you the perfect property for your needs. Your review is very much appreciated and we look forward to having you as a tenant! Best wishes, Tracy: Lettings Manager

Good morning Petros, Thank you so much for taking the time to leave a 5 - star review for Ethan and the team at We Let, I'm delighted to read your comments and pleased you have felt like this during your 4 year tenancy :) Thank you for being a great tenant and respecting the property and looking after it extremely well, we hope you stay for another 4 years and beyond. Kind Regards, Wayne Eastman Director

Good morning Keeley, Thank you for taking the time to write a review and leave us a 5 star rating, I’m delighted to hear you was happy with the checkout information sheet we provided you before you checked and found it useful. Thank you for leaving the property in a great condition for your landlord and we wish you all the best with your travels, if you return to Manchester and need an apartment in the future, you know where we are. Safe Travels, Kind Regards, Wayne Eastman Director

Good afternoon Vicky, Thank you so much fro taking the time to leave myself, Emma and the team a five star review. Your comments really mean a lot to us, as we always strive to give a transparent, professional efficient service. Thank you for the instruction to market and manage your property over the past 6 years, we're delighted you have the same tenant in place since day 1... Here's to the next 6 years. Kind Regards, Wayne Eastman Director

Hi Joel, Thanks for leaving us such a great review, it is a pleasure working with you! Thank you for helping us keep our tenants happy in their homes! Best wishes, Tracy (Lettings Manager)

Good afternoon Lauren, Thank you very much for taking the time to leave us a 5 star review on Google, I’m delighted to read how happy you with the service you have received from the team and your pleasure of our “welcome to your new home card” The property you have taken is lovely and I wish you all the happiness in the property. Take care, Kind Regards, Wayne Eastman Director

Hi Eleanor, Thank you for such a positive and glowing review of our services and of our lettings negotiator, Katie. I am so happy to hear you have had such a great experience and we are all looking forward to welcoming you into your new home! Best wishes, Tracy - Lettings Manager

Dear Blessing, I am very sorry to read your review and hear that you have not been happy with the way this maintenance issue has been dealt with. Having investigated the issue, I have concluded the following: - You reported a maintenance issue with your boiler early on Friday 6th December - This was picked up by your property manager and passed on to the contractor at 9:12am, just 12 minutes after our office opened. - The contractor was called and advised of the urgency of the call; they confirmed they would attend on the same day. - The contractor attended and found that an additional part was required for the boiler to be working again. They contacted our office immediately with the price as the cost was substantial. - The quote was put to your landlord straight away for their authorisation and we gave the provisional go ahead to the contractor so the job could be booked for Monday. - The job was then provisionally scheduled on the basis the part was available. - On returning to the office on Monday morning, your landlord had responded, and the official go ahead was given to the contractor straight away. - The contractor, as promised, tried to source the part on Monday 9th December however due to the specific part required, was unable to collect this on the same day and therefore confirmed with you that this would be collected and installed first thing on Tuesday 10th December. -- A member of the property management team confirmed to you directly that the part would be installed first thing on Tuesday morning, when you called our office for a further update. Whilst I can appreciate how frustrating it must be to have a boiler issue at this time of year, maintenance issues are sometimes unavoidable, and this was dealt with very quickly when considering the working hours over which the issue spanned. Our contractor is very reliable and is someone We Let Properties use regularly for these kinds of works. It is for this reason and due to the strong relationship we hold with the contractor, that he was able to attend within a matter of hours of being made aware of the issue. To confirm, the issue was picked up and dealt with within minutes of the office opening, the contractor attended within 5 hours and the subsequent quote was sent to your landlord within an hour of this visit. Your landlord then responded within 4 hours and as soon as the office re-opened, the contractor was advised, the part was ordered and it was installed within 24 hours of this, when the part was delivered to the supplier. Whilst I understand you asked for a second opinion, we were unable to get someone else to attend but they too would have had to attend, assess and then order the part which would likely have been more delayed as they attended later than the first contractor. I am very sorry you feel this was not dealt with sufficiently however given the above and the timeline of events, I must disagree and feel confident in the way the property management team picked up and dealt with the repair. Should you wish to discuss this further, please feel free to call the office and I would be happy to help. Best wishes, Tracy - Lettings Manager

Good afternoon Roland, Thank you so very much for taking the time to leave the We Let Properties team an amazing 5 star review following the service you have received during the period of letting your apartment. We are delighted we have successfully rented the property for you since the troubles you have experienced lately with your previous letting agent. Thank you for instructing us to market and manage your property and we look forward to building a long term relationship with you. Have a wonderful Christmas and wishing you all the health & happiness for 2024. Kind Regards Wayne Eastman Director

Hello Christy, Thank you for your glowing review of Michael and our lettings process. I am so pleased to hear we found you a property so quickly and we look forward to welcoming you to start your tenancy with us, soon! Best wishes, Tracy - Lettings Manager

Hi Harry, Thank you very much for your review of Katie and the team. I'm so happy to hear we have made the process hassle free for you and that we have been able to assist you in finding the right property! Best wishes, Tracy: Lettings Manager

Good afternoon Lucy, Thank you very much for taking the time to leave We Let Properties a five star review following your check in. We are truly delighted you have found the team to be helpful, kind and professional and we look forward to aiding you through your tenancy. Take care and, please let us know if you need anything. Kind Regards, Wayne Eastman Director

Hello Phoebe, Thank you for taking the time to leave Katie and our team such a great review. We are very happy to have been able to help you find your next home and look forward to you having a happy tenancy with us! Best wishes, Tracy, Lettings Manager