Trusted Agent profile · Manchester
★★★★★
456 reviews across 3 platforms
3-5 Duke Street, Manchester, M3 4NF
We Let Properties's office in Manchester, at 3-5 Duke Street, is rated 4.3 out of 5 across 456 reviews on three platforms, including 442 Google reviews rated 4.4. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for We Let Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
GoogleMoving houses can sometimes be stressful but Michael Longstaff was extremely helpful, super prompt with his responses and made it a very smooth and stress less experience.
Hello Patrick, Thank you for taking the time to leave a review of Michael and We Let Properties. I am very happy to hear the process was made hassle-free for you and we look forward to continuing this when you join us for your upcoming tenancy! Best wishes, Tracy - Lettings Manager
5/5
GoogleWe went for a viewing of a flat in Manchester with Katie, who was fantastic! Found us at the property when we'd got lost, gave us on a comprehensive tour. We decided we wanted to take it, and she was very helpful in taking our details and getting the confirmation process started immediately on site. We had everything confirmed within a week after the viewing! Thank you very much Katie and We Let Properties!
Hello Alex, Thank you for taking the time to leave such a glowing review of Katie and our services. I am thrilled to hear the letting process has been smooth for you and we look forward to continuing this excellent service when you join us as a tenant, soon! Best wishes, Tracy - Lettings Manager
5/5
GoogleI had a great experience with We Let Properties, very helpful & patient especially Jodie who was so pleasant from start to finish!
Hi Jessica, Thank you for leaving a review for Jodie and the team! It is greatly appreciated! Best wishes, Tracy - Lettings Manager
1/5
GoogleAfter organising a viewing 2 weeks down the line, with constant communication, including up to an hour before the viewing confirming that we attend, we get told while on the train that a holding fee has been placed A WEEK AGO and they are cancelling the viewing. Absolutely horrendous service, wasted my time, energy AND MONEY for something they could have informed us of a week before. Never been so angry at a company, haven't left a negative review in my life, but this is outrageous and shows blatant incompetency and a distinct lack of care for perceptions.
Hi Josh, We are sorry that your viewing was cancelled this morning. To confirm the details; your friend booked in this morning's viewing at 12:27pm on Wednesday 15th. The viewing was confirmed at 9.06am this morning (Monday 20th) however we subsequently received an offer from the viewings which took place on Friday afternoon. A holding deposit was received at 10.20am today, and your friend was immediately updated. The rental market in Manchester is very fast paced, which often results in cancelled viewings because unfortunately, once a holding deposit has been received, we are unable to accept further offers whilst referencing is completed. Whilst we completely empathise with your situation, the timeline stated in your review is inaccurate and there was at no time any delay in updating your housemate. We wish you all the best with your search for a property. Regards, Emma Operations Director
1/5
GoogleWould never move into a house managed by them again. Tried to take the entirety of our deposit. Went to ombudsman and won the vast majority. They failed to correct inventory, and tried to charge us for multiple things (damaged carpets, toilet flushes) that were reported to them and the landlord upon moving in. Tried to charge us for a clean despite a professional clean having been done. Tried to charge us for our own sofa which we had agreed to leave to the landlord! (They clearly had not even looked at the inventory photographs to realise this). Other things included trying to charge us for items left in shed and cupboards (which belonged to the landlord or previous tenants). Upon starting a dispute with them and detailing all these things to them they still only tried to give us £500 back of an £1800 deposit. Photograph EVERYTHING in minute detail if you move into a property managed by them - they absolutely will try and find a way to charge you if they can. They were OK in terms of getting maintenance work done, but the 1-star is warranted for the handling of the deposit process and what we see as an attempt to cheat us out of our own money.
5/5
GoogleSamuel was extremely helpful and patient. He is professional and efficient making the renting process stress free.
1/5
GoogleUnjust Deductions Despite Long-term Tenancy I am extremely disappointed with my experience of We Let Properties after residing in one of their properties for five years. Despite leaving the apartment in a professionally cleaned state, they attempted to deduct from my deposit for cleaning a bedroom carpet and two mattresses, which were already professionally cleaned before I ended my tenancy agreement by a recommended cleaning company they suggested. Their check-out inventory contradicted their claims, stating that the property was cleaned to a professional standard. It's concerning that they tried to justify their deductions with undated photos, clearly provided by the new tenant, in an attempt to shift costs unfairly onto myself the previous tenant and benefit the landlord. Even after going through the Deposit Protection Scheme (DPS), the adjudicator rightfully rejected their claim. The DPS statement stated, "When comparing the check-in and check-out evidence, it does not sufficiently prove that the tenant is liable to pay for further cleaning to the carpet or mattresses at the end of the tenancy." Additionally, the check-out report is considered to be more reliable than the undated photographs supplied by the letting agent, further discrediting their claims. I would caution anyone considering renting through We Let Properties to be wary of their handling of deposits and their attempts to unfairly recover costs. Based on my experience of residing at the property for five years, I cannot recommend them these unscrupulous tactics resulted in me compiling a compelling evidence pack out of my own time to recover funds which should of been returned in the first instance and was exasperated over 97 days before I got my money back.
Hello Nick, Unfortunately, at the end of the agreement, regardless of how long you have been there, cleanliness is something we must look at and take into consideration as we cannot move another tenant into a property where cleaning issues are present. You are correct that the carpet stains were not documented on the checkout report as our property managers do not move furniture, for health and safety reasons. They were however documented after the check out when another agent attended to take marketing photographs and on moving furniture, they were met with large stains that were not present on the inventory. These had seemingly been covered up purposefully so as not to be detected on the check out. This is the reason for the separate photographs that were sent both to yourself and submitted as evidence to the DPS. In this instance, the stains were not found on the check out however as they were present at the end of your tenancy, your Landlord felt the invoice should be covered by yourself. As this is fair, despite it being photographed separately, we agreed to go via the DPS service to allow an impartial person to look over the claims. In this case, most of the funds have been awarded to yourself and 18% of the deductions were awarded to your Landlord. I assume you are happy with this outcome therefore I am very disappointed to read your review after your five years in the property during which, I believe you had a successful and happy tenancy. I hope the above helps to clear things up for you and I wish you all the best in the future. Kind regards, Tracy Kettle Lettings Manager
5/5
GoogleAll the staff were so nice and helpful from the beginning! It was scary to move alone to a city I didn’t know, and every time I emailed, they always came back to me and tried their best to accommodate any needs or issues that came up. They liaised with landlord on my behalf and did the best they could I am sure. You will be well taken care of if you should to let with this team. I would let with them again for sure! Thank you for everything!
Hi Cidalia, Many thanks for taking the time to leave a five star review for the team following your 3.5 year tenancy! Thank you for leaving the property in a great condition so that we could release your full deposit straight away. Wishing you all the best in your new home. Emma Operations Director
5/5
GoogleGreat experience with WeLetProperties. Special thanks to Michael Longstaff who was fantastic throughout and always quick to respond to any queries when needed. His help and service was much appreciated!
Hi Lili, Thank you for taking the time to leave Michael and the team a review, it is much appreciated! We hope that you and your flat mate are very happy in your new home! Best wishes, Tracy Lettings Manager
5/5
GoogleBethany was very helpful and knowledgeable upon receiving our keys and all of the team have made the usually very stressful moving experience very easy!
Hi Rob, Thank you for your review and kind words, they are appreciated by the whole team. Congratulations on your new home, we are all so happy to have you as a tenant! Best wishes, Tracy: Lettings Manager
5/5
GoogleGreat experience with We Let Properties!! No faults at all, very quick turnaround once we had found a place we liked. Special thanks to Michael Longstaff who dealt with our application!
Hi Jake, Thank you so much for taking the time to leave a five star review for the experience you've had with Michael and the team. Best wishes, Emma Operations Director
5/5
GoogleKatie was lovely and approachable. She was a good communicator who catered to our questions and gave prompt responses, we felt that our time was valued. It was an overall good experience working with her. (Source : allAgents)
Good afternoon Monica, Thank you for your review of my colleague Katie, who you found lovely, approachable and a great communicator, we really do appreciate you taking the time to leave a five star review. We wish you all the best for the future in your new property. Kind Regards, Wayne Eastman Director
5/5
GoogleSamuel provided outstanding service and was very supportive in the onboarding process. He was very informative about the property and took the time to answer our questions, which like other letting companies didn’t seem to bother with. I would highly recommend him and the company for your renting needs.
4/5
GoogleGood property management team, always quick and helpful replies from Maegan who has a great manner about her
Hi Mariam, Thank you for your lovely feedback. It’s great to hear that you’ve had such … More
5/5
GoogleHighly recommend! My experience with Anna was amazing! She was so friendly and knowledgeable!
5/5
GoogleCould not recommend We Let Properties enough, fab service and such nice people! Jodie was so friendly and helpful! Thank you for making my experience so smooth!
Hello Ebony, Thank you for leaving such a glowing, five star review! It is much appreciated by Jodie and the whole team at We Let. Best wishes, Tracy (Lettings Manager)
5/5
GoogleExceptional Service and Quick Response Time: I cannot say enough positive things about the outstanding service provided by We Let Properties. From the moment I began renting with them, I have been consistently impressed by their professionalism, efficiency, and dedication to ensuring tenant satisfaction. One of the most remarkable aspects of We Let Properties' service is their incredibly quick response time. Whenever I have had a request or issue in my rented house, they have always responded promptly, making me feel safe and supported as a tenant. Recently, I encountered a major problem when the boiler in the house stopped working. Despite it being late at night, I reported the issue to We Let Properties, and to my amazement, they arranged for a technician to visit the very next morning. The boiler was declared beyond repair, but We Let Properties wasted no time in taking action. They swiftly communicated with the landlord, arranged for a new boiler, and within just two days, the installation was completed. This level of efficiency and dedication is truly commendable. I am incredibly grateful to We Let Properties for their proactive approach and commitment to ensuring the comfort and safety of their tenants. Thanks to their exceptional service, I can confidently say that I will continue to seek properties through We Let Properties for any future changes in my renting situation. Thank you, We Let Properties, for your outstanding service. Keep up the excellent work!
Hi Tamil, Many thanks for taking the time to write this fantastic review for the team. Our property management team understand they are dealing with issues relating to peoples homes and put every effort into ensuring our tenants feel well looked after like this. We really appreciate your feedback. We hope your house is now toasty warm :) Best wishes, Emma Operations Director
5/5
TrustpilotExcellent agency for landlords in Manchester
Wayne and the team at we let properties in Manchester are the most professional agency i have dealt with as a landlord. rentals process from start to end is very well managed with clarity on Fees and administration process. The manage many issues without the need for landlord involvement and this has allowed me to reduce the time i spend managing properties. highly recommended.
5/5
GoogleKatie was phenomenal in helping us get through our referencing process as smoothly as possible and made sure our process was easy and stress free
Hi Luke, It's great to hear Katie has been so helpful in finding you your new property, we look forward to having you as a tenant! Best wishes, Tracy: Lettings Manager
5/5
GoogleGood team, good pricing, got the job done with minimal fuss, and all very professional so far. Thank you Bethany, Ocean, Wayne and team!
Hi Jerome, Thank you for leaving such a lovely review for the team! We look forward to working with you and maintaining an easy process for you and your property! Best wishes, Tracy, Lettings Manager
5/5
GoogleMichael was really helpful with sorting our tenancy. Questions were replied to very quickly which is very helpful in the busy Manchester market!
Hi Charlotte, Thank you for your kinds words and review. We are so happy Michael was able to help you secure a tenancy and we look forward to having you as a tenant! Best wishes, Tracy - Lettings Manager
5/5
GoogleWayne Eastman and his team have the specialist knowledge and skills needed to run a successful lettings agency. They are responsive, hardworking, easy to deal with and fair to both tenant and landlord. I have been with Weletproperties since 2018 and know that my property portfolio is in good hands.
Good afternoon LF B, Thank you so much for taking the time to leave the We Let Properties team a five star review and along with some amazing comments. I'm delighted to read you feel we are responsive and hardworking, but most of all, that we are fair to you as the landlord and the tenant as this is the fundamental skills we need to ensure successful tenancies for all your properties. Thank you very much for you business over the past 4 years, here's to many more years working together. Kind Regards, Wayne Eastman Director
5/5
GoogleGreat experience with the team at We Let Properties. Jodie was my point of contact and was brilliant from start to finish. Would highly recommend!
Hi Dan, Many thanks for taking the time to leave a review regarding Jodie and the team. Best wishes, Emma: Operations Director
1/5
Googlethe worst letting agent - I was booked in a for a viewing on Thursday afternoon, travelled all the way from Glasgow on Friday morning - just to arrive in manchester and be told my viewing is cancelled because someone's deposit came through - they had their viewing on Thursday, you couldve cancelled my viewing end of day Thursday but your unprofessional agency did not with your shoddy communication between agents - i wasted over £100 on travel for a sorry at 9.15am? waste of time and effort, do not recommend WLP at all! save yourself the hassle and use an agency that is honest and communicates effectively!
Good afternoon Farah, Following your recent review, I can completely understand your frustration in having a viewing cancelled, however we did let you know at 09:18 in the morning of the appointment, which was the earliest opportunity to inform you. As per Government Legislation of the Tenant Fees Act 2019; "Once a holding deposit has been paid, a landlord should stop advertising the property and cannot accept multiple holding deposits for the same property unless they have been permitted to retain an earlier holding deposit" In addition, I'm sure if you secured the property first, you wouldn't want us to continue to show the property to alternative tenants after you paid a holding deposit, and therefore to call us "worst letting agent " is not a fair representation. Regards Wayne Eastman Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
We Let Properties's Manchester office has 456 reviews across three platforms: 442 on Google, 6 on Yell, 8 on Trustpilot.
We Let Properties Manchester is rated 4.3 out of 5 across all 456 reviews, and 4.4 out of 5 on Google from 442 reviews.
Yes. In The Trusted Agent 2026 awards: We Let Properties, Manchester won Gold.
We Let Properties Manchester, 3-5 Duke Street, Manchester, M3 4NF.
