We Let Properties Manchester reviews

Good afternoon Craig, Thank you very much for leaving us a 5 star review for the We Let Properties team, we are delighted to know you found our service to be 5 star. I'm pleased to read your comments that you were impressed by our efficiently, We wish you all the very best in your new apartment. Have a lovely bank holiday weekend. Kind Regards Wayne Eastman Director

Good afternoon Mark, I hope you're well, Thank you very much for leaving us a 5 star review last week, I m delighted to read you would have no problem in recommending We Let Properties service. I wish you all the very best for the future. Kind Regards, Wayne Eastman Director

Good Afternoon Ray, Further to your comments I have reviewed the check out report and as you have mentioned I can see that there were many other areas which required attention resulting in a full end of tenancy clean. A comprehensive check out guide was sent to you six weeks prior to your tenancy end date which is designed to assist those tenants who prefer to clean themselves rather than seek assistance from professionals, which specifically mentions many of the areas that are visibly unclean on the check out report. My colleague did inform you that if you still wished to dispute the cleaning charges following review and comparison of the check in inventory and check out report, you could do so via the independent DPS dispute service. I can see however that following review of the evidence you chose not to dispute the charges and agreed to the cleaning deduction as per the contractors invoice of £174.00 and the remaining balance of £691.38 was returned to you. We appreciate that it is unpleasant having any amount deducted from your deposit, however it would be unfair for us to hand a property over to the next tenant in an unclean condition because the exiting tenant had not adhered to the outlined standards, therefore when this is the case we are left with no option but to instruct a professional cleaning company. I hope this provides some clarity and wish you all the best in your new home. Kind Regards, Wayne Eastman, Director

HI Josh, Thank you for taking the time to leave this five star review! We hope you are very happy in your new home :) Best wishes, Emma Operations Director

Hi Charlotte, Thank you for taking the time to leave such a positive review of the team and especially Bethanie! We are so happy to hear how easy she has made your tenancy. Best wishes, Tracy - Lettings Manager

Good afternoon Juni, Thank you very much for taking the time to write a 5 star review, I understand your question or doubt to why we have a low rating, however the reviews are from existing tenants who have had some form of deduction from their deposit as they have not left the property in the same condition as the in going photographic and written inventory, even though we write to the tenants 4 weeks prior to checkout and inform them of our expectations in line with government deposit guidelines, along with a property checkout tick list to ensure they don’t miss anything at all, we are still faced with challenging issues at the end of the tenancy due to tenants not having care or consideration at the check-out and leave the landlord with issues to deal with. As the agent we have to ensure all landlords investment properties are taken care off, so we always get caught in the cross fire and it’s easier for tenants to leave a negative review, rather than taking responsibility for their actions and negligence. After managing multiple thousands of tenancies in the past 13 years we are happy to report all responsible tenants and all landlords are very happy like yourself :) Thank you for your business for all your properties over the past 9 years and here’s to many more successful tenancies. Have a lovely weekend, Wayne

Good afternoon Danny and Siobhan, Wow, 12 years... How fast has that gone ? And what a journey so far?! We are all truly thank for your kind words and 5 star review and we honestly really enjoy working with you both on your portfolio. We greatly appreciate you instruction to look after your portfolio for you, as we take great pride in getting your the best tenants possible at the correct rent levels and it's a sheer joy to see how good your portfolio has been performing over the past 12 years! Here's to many more years working together! Thank you for being a fantastic landlord to your tenants. Kind Regards, Wayne Eastman Director

Hi Rebecca, Thank you so much for taking the time to write a 5 star review for all of the team at We Let Properties, we are truly delighted to read you were happy with our marketing photographs, video tour and level of detail with our inventory, most of all we are delighted you read that you feel the whole process has been stress free. Thank you for the opportunity to market and manage your first BTL property and look forward to working with you. Take care and hope to speak soon. Wayne Eastman Director

Good afternoon Olivia & Imogen I hope you are both well and the North East is living up to your expectations. Thank you for taking the time to leave the We Let Properties team a 5 star review, I'm delighted to read you felt we have helped you throughout your tenancy, in addition your positive comments and feedback regarding our service is really appreciated by all of the team. Thank you for being good tenants and we wish you all the best for the future and you know were we are if you ever move back to Manchester. Kind Regards, Wayne Eastman Director

Good afternoon Helen, Thank you for your kind words and leaving We Let Properties a 5 star review, your review and words do really mean a lot to us all here! Thanks you for being a great tenant and we hope you continue to happily live in the property, as we don't like letting good tenants leave. If you need anything in the future, don't hesitate to drop us a call or email. Kind Regards, Wayne Eastman Director

Hi Brian, Thank you for choosing We Let Properties to look after your apartments since 2021! Your review is much appreciated by the whole team. Best wishes, Emma: Operations Director

Hi Zak, Thank you so much for the kind comments, I'm delighted you got sorted with the apartment, it's a great space to make a great home/pad. Thanks for the 5 star review, it means a lot to me and the team. Kind Regards Wayne Eastman Director

Hi Festim, Thank you for your five star review of Bethanie and the team. I am thrilled we have been able to manage your property and for us to be able to offer you such great management for ten years! We all look forward to continuing the relationship in the future! Best wishes, Tracy - Lettings Manager

Good morning Corky, Firstly - Wow how fast have them three years gone?! that has been super quick. Thank you for taking the time to write a 5 star review for us at We Let Properties, I'm delighted to read that you feel our service is extremely professional and that all communication is prompt and helpful, we know these are some of the winning ingredients to successful letting, glad you're happy. Thank you for your comments regarding the pandemic, this really means a lot to me and the team as we worked externally hard to navigate and negotiate every single tenancy though of the toughest times, I'm delighted you noticed our compassion and care in the matter. Take care and speak soon. Kind Regards, Wayne Eastman Director

Hello Yacine, Thank you for your review. I am so happy to hear Katie was manage to salvage the situation after you were let down by another agent and find you the perfect property! Best wishes, Tracy - Lettings Manager

Good afternoon John, Dedication to detail and Integrity, Wow! Thank you for your kind words and taking time to write a 5 start review for Me, Emma and the We Let Properties team, I really cannot believe it’s been 15 years we’ve been working together on these properties, I still remember your first tenant. Thank you for your business, being a great landlord and dare I say it… Here’s to the next 15 years. Kind Regards Wayne Eastman Director

Hello Prasad, Thank you for your 5* review. We pride ourselves on our efficient service and glad you have found this during your application process. We look forward to welcoming you as a tenant and continuing the 5* service then! Best wishes, Tracy - Lettings Manager

Good Afternoon Antonio, Thank you for your comments. To clarify, yourself and your co-tenants commenced a 12 month tenancy on a property on 28th November 2019, two months later on 29th January 2020 the lead tenant advised that he wished to terminate the tenancy as he was leaving the country. He was advised at this point that to terminate the tenancy after such a short period, would require you as the tenants breaking the contract to cover the landlords re-let fee to place new tenants. After further discussions, a conclusion was reached in which another tenant was added to the AST in his place at which point a change of tenancy fee was paid. With regards to the deposit deductions, I confirm that an amount of £919.88 has been deducted in contribution to the remedial works required due to the unsatisfactory condition in which the property was returned despite us providing you with thorough check out preparation guidance. A full checkout report has been sent to you alongside invoices for the works to which contributions were required which included; *pro-rata rent for keys returned 4 days late *repaint 11 walls, 3 of which were large open plan living area, due to excessive damage *removal of rubbish and items left *re-hang coat hooks *replacement of radiator in downstairs WC by a qualified plumber due to corrosion caused by uric acid *re-arrangement of furniture left in unsuitable positions *replace 10 x blown lightbulbs *deep clean throughout *oven clean *mattress shampoo x 3 *sofa shampoo x 2 Following your agreement to deductions of £317.88, the remaining balance will now be reviewed by an independent adjudicator employed by the Deposit Protection Service who will review the relevant check in and our reports and provide a decision in due course. In the meantime, we wish you all the best in your new home. Kind Regards, Wayne Eastman Director

Good morning Alex, Following your recent review, I wanted to email you inform you that the Deposit Protection Service have been in contact with We Let Properties to confirm they made a clerical error error with your deposit and the case is still under adjudication. Once the Deposit Protection Service have released their decision, I will respond to your review. In the mean time and to avoid doubt , please find below an email from the Deposit Protection Service regarding the clerical error and the contact details of Marcel Hipsz of the Deposit Protection Service. From: marcel@depositprotection.com [mailto:marcel@depositprotection.com] Sent: 17 July 2020 09:45 To: Alicia Croasdale <Alicia@weletproperties.co.uk> Subject: RE: We’ve repaid a deposit in full to your tenants 20988520 Hi Alicia, I’m sorry to hear that this has resulted in a complaint. That’s correct, the disputed amount of £923.07 was repaid to the tenant due to a clerical error. However, as mentioned previously the adjudication will ahead as normal and your potential award will remain unaffected. Please accept my apologies for any inconvenience. Let me know if you have any questions please. Kind regards Marcel Hipsz Client Manager The Deposit Protection Service T: 0370 707 1232 The Pavilions, Bridgwater Road, Bristol BS99 6AA, United Kingdom www.depositprotection.com If you have any comments regarding the service you’ve received please send them to accountmanagement@depositprotection.com

Good afternoon Grace, Following your recent review, I can confirm I have investigated your checkout report and I just wanted to respond and clarify our position. As the letting agent we must always use the ingoing inventory to conduct the checkout to ensure we are safe guard the landlords property and their belongings, I can confirm the checkout was done correctly in line with company procedure and I want to clarify the following; We are delighted there is a custodial service who adjudicate over our deposits as this is a very difficult aspect of property management and letting, as we never want to make deductions from tenants, hence the proactive checkout check list we emailed you to ensure you have guidance of what will be required on the checkout day and mitigate any potential issues. I can see from reading the report there was issues left at the property and the Deposit Protection Service did adjudicate over this case and was split on the evidence and their decision and they subsequently awarded the landlord £60.00 towards cleaning and the remaining balance to you. I’m truly saddened you feel this way as this is never our intention to disgruntle tenants in any way. I wish you all the best for the future, Kind Regards, Wayne Eastman Director

Good morning Christianna, Thank you very much for leaving us a 5 star review last week, I'm happy to read your comments regarding my colleague Emma, I will pass on your comments to her. We wish you all the very best for the future and hope your tenants remain in the property for many years to come. Kind Regards, Wayne Eastman Director

Good afternoon Zul, Shamoil & Mr Karmijee Senior, Thank you so much for taking the time out of your busy day to write We Let Properties a 5 star review, I'm truly delighted that after more than 10 years of managing your extensive portfolio, you feel the whole team is professional, work to a high standard and you have zero problems. We really enjoy our collaborative relationship with you and your whole family, and thank you for entrusting us with your property portfolio. Take care and speak soon, Regards, Wayne