We Let Properties Manchester reviews

Good morning Albert, Thank you for your five star review and wonderful comments regarding our service, to read comments like this from an experience landlord really does give the whole team some positive feedback and confidence boost! We look forward to working with you for many years years to come and ensuring your get the best level of service. Kind Regards, Wayne Eastman Director

Good Afternoon Matt, Following your review, I can confirm I have looked in to the checkout report and communication with the Deposit Protection Service and I can see the ruling has already been escalated to a senior adjudicator for an appeal, once the appeal has been reviewed I will come back to you with a formal response. In the meantime I wish you all the best in your new property and I will be in contact in the near future. Kind Regards, Wayne Eastman Director

Good afternoon Jonathan & Erica, Thank you very much for your 5-star review for We Let Properties, I'm delighted to read you have not had any regrets since instructing ourselves to manage your property, in addition the team are pleased to know you have found them all to be friendly and experienced. I know with you being based in Hong Kong, you need an agent to do absolutely everything for you and we are always more than happy to help whenever you need us. Thank you, Wayne Eastman Director

Hello Elise, Thank you for taking the time to leave a review. I am so pleased we found you a great property and that you have settled in well! We hope you continue to be happy in your home and we will do all we can to help make this happen! Best wishes, Tracy - Lettings Manager

Good Afternoon Pirata, Following your recent review, I have taken the time to look into the relevant correspondence relating to your tenancy and subsequent deposit release. I can see that you requested a member of the team to visit your property with regards to an issue you were experiencing with the lock however unfortunately it is not feasible for us to facilitate this type of visit. I can see that despite your landlords initial reluctance to send a contractor to investigate this claim due to the number of people who had previously successfully attended, my team were eventually able to negotiate and obtain a positive outcome for you. With regards to your comments regarding the rent rising, it is quite normal for a landlord to request a rent increase at renewal stage in line with the current lettings market and valuations. Please be advised that his increased rent has no financial benefits or implications to We Let Properties. As a managing agent, part of our role is to ensure that tenants adhere to their obligations at check-out stage and we provide helpful information and detailed documents to assist in preparation for a check out but unfortunately we do find that deposit deductions are sometimes necessary. The Deposit Protection Service are a government approved scheme in place to offer protection to tenants and their deposits and provide an independent, non-biased dispute resolution service. As you will note from your copy of the deposit adjudication report, the DPS reviewed all relevant evidence provided by both us and yourself and concluded that you had not left the property in an acceptable condition and therefore the remedial works were not unjust. I appreciate that the level of deductions required on this occasion may have left you feeling aggrieved, but hope that the fact our conclusion was upheld by an independent party can reassure you that we are conducting the job we are in place to do in an accurate and professional manner. Kind Regards Wayne Eastman Director

Hi Alice, I am happy to respond in writing to elaborate and further clarify the situation. At We Let Properties, customer service and satisfaction for both landlords and tenants is our highest priority, which is why there are a number of reasons we ask for all applicants to be present at viewings; *On behalf of the Landlord: Our landlords are a mixture of investment and accidental landlords, either way they entrust us to ensure that the best calibre of tenants is selected. They trust us to be their eyes and ears in the tenant selection process. You would be surprised to hear how many times when we place an offer forward to a landlord the first question is; “What were they like?”. They want to know that the people they are entrusting to live in their property are polite and well presented. *To protect the tenant: Our properties are almost always offered on a basis of a fixed term 12 month tenancy, this means that from signing the tenancy, you are in a legally binding contract to this property and landlord for the duration of the tenancy. A tenancy agreement does not have a cooling off period like a credit agreement would have, therefore if a tenant who has not viewed, collects their keys to find that they do not like the property, the location, the size of the rooms, the communal areas of the building, the condition of the furnishings, the wear and tear of the décor etc there is no opportunity to renege on the agreement. Whilst we can work around the above in extenuating circumstances with things like Zoom calls, and written understandings, unfortunately what we don’t have flexibility with is our legal obligations; *The Right to Rent check:. As part of the referencing process, we must ensure that anybody residing at the property has the relevant right to rent a property in the UK. In accordance with the Right to Rent Act, landlords can be fined up to £10,000 or face up to 5 years in prison for violation of the R2R rules. For non-UK Citizens, the R2R is checked via a government issued share code. For British or Irish Citizens to prove their R2R, we do not use an IDSP as the Tenant Fees Act prohibits us to charge a tenant or ask them to pay for a service from a third-party provider therefore we operate a manual check in line with the gov.uk website; in order to complete the R2R checks we need the tenant to be present therefore your flatmate, being out of the country until July would not be able to complete their check, in turn swiftly completing the referencing process and signing the tenancy documents. Whilst in your situation you may argue that your flatmate could complete the R2R on return to the UK, this would mean that the we had the property off the market, dormant in the referencing process without a signed tenancy for a number of weeks. During this time, your circumstances may change and you may withdraw your offer, your flatmate might return and decide they do not wish to proceed with the property you have chosen, or they may not be able to provide the relevant right to rent documents. If you change your mind prior to the tenancy agreement being signed, you would only forfeit your holding deposit (in this case £311.53) but for a landlord they would have lost weeks of marketing and opportunity to secure good tenants which could push them into losing weeks of rental income and costs of utilities. I understand that you were interested in the property we have in Potato Wharf, which is an extremely popular property that came onto the market late yesterday and already had 3 viewings scheduled for tomorrow by the time you called today. Whilst it would have been easy for Katie to agree and schedule a viewing for you, given the above it is unlikely the landlord would accept an offer from yourselves over the other applicants viewing who are in a more proceedable position. I appreciate your offer of removing the 1 star review if we arrange a viewing for you, however I do not believe it would the right course for the landlord.

Good morning Sam, Following your recent review, I have looked at all your correspondence during your 12 month tenancy and noticed you had 5 maintenance issues during this period which where all dealt with the correct time frames. I did also notice we had to make some deductions from your deposit at the end of the tenancy to ensure the property was back in the same condition for that landlord, with the cost being awarded in our favour, is this the reason for the 1 star review as I’m perplexed with your review? Or is there something else I need to be made aware of? If you want to discuss anything direct, please don’t hesitate to contact me direct wayne@weletproperties.co.uk Kind Regards Wayne Eastman Director

Hi Mollie, Thank you so much for writing a 5 star review for all of the team at We Let Properties, it really means a lot to us. We understand that living circumstances can change and working together, we will always strive to find the most practical solutions to resolve any change of circumstance. We also want to thank you for using the checkout list we sent you when vacating the property and subsequently leaving the property in a great condition for the landlord and not leaving any issues. We are truly delighted to read you were happy with our service and the team are friendly and that you’ve had a positive experience. We wish you all the best for the future and if you need a landlord reference, please don’t hesitate to put us down. Kind Regards, Wayne Eastman Director

Hi Jon, Thank you for your 5* review, we are thrilled to have been able to find you a tenant so quickly and look forward to working with you throughout their tenancy! You know where we are if you need us! :) Best wishes, Tracy - Lettings Manager

Hi Arjun, Many thanks for taking the time to leave a five star review of the service you've received from Michael and the team. Kind Regards, Emma Operations Director

Good afternoon Vishwanath, Following your recent review please allow me to clarify our position on your two points made; With regards to your deposit, the deduction of £62.00 was agreed by yourself via the Deposit Protection Service. You are correct that a deduction of £10.00 for a cracked freezer drawer was included in the initial report and then removed immediately on you forwarding your move in inventory amendments to show that the freezer drawer was cracked on check in. This is the exact reason we ask all our tenants to send inventory amendments via email, so they have electronic dated evidence to provide should there be any need for it at the end of the tenancy. Upon you forwarding this information, my colleague thanked you for sending it, apologised for her error and immediately amended the deductions as appropriate. Please let me clarify your comments - All non working things they say it as "user error you tenant has to manage" if you need any help then they will charge you, huh!!! then what their job is! Why we paying them for When tenants reports maintenance to our office we have a duty to fact find for you and the landlord to see if our experienced property management team can help you in the first instance and if not obtain as much information regarding the issue to report the issue correctly to the contractors. If we have deemed the issue to be “user error” this will be something that you are doing that is causing the issue and therefore a contractor will not attend the property as I am sure you can understand it’s not your landlords responsibility to teach you how to work a boiler or cover the cost of sending a heating engineer to the property if there is no fault. If a contractor does attend the property and the issue is “user Error” the call out charge will be charged back to you as per your tenancy agreement, in addition we do tell you this when you report an issue so that you are aware the landlord will not pay this call out you reported due “user error” In your case I can see my colleague sent you an email with the following information to help you resolve your issue; Thank you for your email. We just use Espares as a guide but also advise that you use Google as well. Please find a link below to the manual for the timer that you have: https://www.manualslib.com/manual/1050278/Grasslin-Digi-20a.html With regards to your comment about paying us, as a tenant you don’t pay for the management service, it is your landlord that pays the monthly management fee, the money you pay to We Let Properties is your monthly rent for use of living in the property. I hope my comments clarifies our position in the matter and I wish you all the very best for the future. Kind Regards Wayne Eastman Director

Good afternoon Matthew, Following your recent review, I have had investigated your comments and have the following to advise you of; With regards to your deposit, I was extremely perplexed to hear you had been awarded the full proportion of the proposed deductions as We Let Properties also received notification last week that we have been awarded the proposed deductions from the Deposit Protection Service. Following the conflicting information we contacted the Deposit Protection Service to ascertain what has occurred during the deposit dispute, Please find below the proof of the payment made to We Let Properties and email correspondence we had with the Deposit Protection Service confirming what has happened, Once you have read the Deposit Protection Service email to We Let Properties, I hope this gives you an understanding and clarification as to what could have also caused the delay in the Deposit Protections Service process in dealing with his dispute effectively for you and We Let Properties. Payment Confirmation From: Deposit Protection Service [mailto:DPS@depositprotection.co.uk] Sent: 08 May 2019 00:40 To: info@weletproperties.co.uk Subject: Your payment is on its way by bank transfer 16372770 Dear We Let Properties Tenancy address: APARTMENT 2, THE DANUBE, 34 CITY ROAD EAST, MANCHESTER, M15 4TF, United Kingdom We’ve made a payment of £169.99 to you. The payment should be in your account within three to five working days, depending on your bank's clearing time. Your bank details: Sort code: 40 20 80 Account number: ****4800 Account name: [Not Given] Contact your bank first if you have any queries about this payment. They may be able to advise on any issues relating to the transfer. Kind regards, The DPS team www.depositprotection.com 12GVQC D22 Email Regarding Clerical Error From: marcel@depositprotection.com [mailto:marcel@depositprotection.com] Sent: 14 May 2019 14:31 To: Emma Enderwitz <emma@weletproperties.co.uk> Subject: Deposit ID: 16372770 Deposit ID: 16372770 Property Address: Apartment 2, The Danube 34 City Road East Manchester M15 4TF United Kingdom Dear Emma, I confirm that due to our clerical error, we have repaid the disputed amount for the deposit mentioned above to both parties. Kind regards, Marcel Hipsz Account Manager The Deposit Protection Service T: 0370 707 1232 The Pavilions, Bridgwater Road, Bristol BS99 6AA, United Kingdom www.depositprotection.com I hope the above information satisfies you and gives you an explanation regarding your check out.

Good morning Michael, Thank you so much for leaving us a 5 star review, I'm delighted to read that you had a great experience over the past two years and that your tenancy was easy and stress free. Thank you for being a good tenant and retuning the property in a fantastic condition. We wish you all the very best for the future. Kind Regards, Wayne Eastman Director

Good afternoon William, I hope you are well, thank you very much for taking the time to leave the We Let Properties team a 5 star review. I'm really pleased to read your comments about Alicia & the team. We hope you are happy at the property for many more years to come. Kind Regards, Wayne Eastman Director

Hi Kelsey, Thank you for taking the time to leave us such a lovely review. Maegan is our newest member and I am so happy to hear you have found her so helpful! Best wishes, Tracy - Lettings Manager

Hi Alex, Thank you for your 5* review of Michael and our services. We are so grateful you are confident enough in our services to use us twice and hope your second tenancy with us is as successful as the first! Best wishes, Tracy - Lettings Manager

Hello Annex, Thank you for your review of our lettings and applicant process. We're so thrilled to have helped you find a new home in time for Christmas and hope you are settling in well! Best wishes, Tracy - Lettings Manager

Good Morning Rob, Many thanks for taking the time to leave the team a five star review. It's a pleasure to manage such a beautiful apartment. Best wishes, Emma Operations Director

Hi Izzi, Thank you for leaving such a lovely review for Katie, it is very much appreciated. We're so glad Katie was able to help with finding your new home! Best wishes, Tracy (Lettings Manager)

Good morning Marilyn, Thank you for your five star review yesterday, myself and the team are delighted to read your comments and pleased to know you feel supported by us all. We hope you continue to enjoy the apartment for many years to come. Kind Regards, Wayne Eastman Director

Good morning Michael, Thank you so much for leaving us a 5 star review, I'm delighted to read that you had a great experience over the past two years and that your tenancy was easy and stress free. Thank you for being a good tenant and retuning the property in a fantastic condition. We wish you all the very best for the future. Kind Regards, Wayne Eastman Director

Hi Ana, Good morning, I just wanted to reply and personally thank you for you your five star review or We Let Properties. I'm delighted to read you feel we have been absolutely amazing as I know you have had issues in the past with your previous agents. Thank you, Kind Regards, Wayne Eastman Director