Leaders Lettings Manchester reviews

★★★★★ 1/5

Google

Moved out a month ago because the address wasn't registered and my credit rating plummeted. No attempt to register it in the whole 6 months I was there. Still a month later they refuse to pay my £700 plus deposit. No damage at all. No dispute just point blank will not return my deposit.

Neville · 14 December 2025

★★★★★ 5/5

Google

I am basically from Luton but my issue not solved by Luton Leaders team and even there is no property manager associated to my property since 4 months. But when I called to Leaders, I got in touch with Rosey Turner from Manchester, she did excellent job. She noted all my issues and sorted out with in 2 days. Thanks Rosey for your quick support.

Satish · 22 June 2023

★★★★★ 5/5

Google

Leaders have recently taken over the rented property that I live in. They are SO much better than Urbanbubble who were my previous letting agents. Leaders are good communicators and quick to get issues sorted. I'm really grateful that they've taken over my apartment. Special thanks to Rosey, our property manager. She is organised, professional and friendly.

Chloe · 24 December 2023

★★★★★ 5/5

Google

I am a Landlord of a few properties and am often frustrated by the service and value I get from several agents. I have therefore been very pleasantly surprised by the service Rosey at Leaders, she is attentive, responsive and nothing seems too much in order to get the right result. Thank you Rosey

Jon · 22 February 2024

★★★★★ 5/5

Google

I m using Leader rental service for the 3rd year. I would like to particular thanks to Ms. Michelle Warhust quick response and follow up of the rental renewal with my tenant. Her prompt attention is highly appreciated.

Gladys · 9 April 2026

★★★★★ 1/5

Google

AVOID! No locks in student bedroom doors so other housemates could use my son's bedroom as a cloakroom when he was away. Inventory inspector came without any notice few days before contract ended and fined my son £120 only because other housemates left their coats on his bed!!! Avoid!

Katarzyna · 8 January 2026

★★★★★ 5/5

Google

I wanted to put a review on for Daniel Binns in the Property Management Team at Leaders Manchester. I cannot thank him enough for everything he has done. There were a couple of things that needed doing in my apartment and Dan was incredibly responsive, he has kept in touch with me through emails and phone calls updating me on the progress. I can be a real pain sometimes (OCD and lockdown boredom is partly to blame) but Dan has always been reassuring and empathetic. Thank you Dan!!! 5****************

Jay · 22 June 2021

★★★★★ 5/5

Google

Having booked viewings with Leaders and been shown around the properties by Ash Cooke, I have to say it was probably one of the best we’ve had over the last few years, as a result of how informative Ash was but also his relaxed and unpressured attitude. We’ve previously not enjoyed viewings where the agent was putting a lot of pressure on us to find out what we thought of the property, or insisted on following us around the flat. So I can definitely recommend Leaders and Ash in particular to anyone looking to rent in the Manchester area.

Fraser · 22 June 2021

★★★★★ 1/5

Google

WOULD NOT RECOMMEND AT ANY COST When renting through leaders Manchester our issues started from day one. Our move in date originally intended to be the 8th of September was repeatedly pushed back due to leaders shear lack of organisation and communication. For example we received an email on Monday the 24th of September stating we would be able to move in on either the Wednesday or Thursday of that week. When Friday arrived and we had heard nothing we headed into the office to be told that we could not move in until at least the following Monday. Firstly why was this the case and secondly why does it have to take a visit into the office to find this out? Finally by Tuesday the 2nd of October after paying another hidden fee, a “check out fee of £90” we were in. Sadly our issues did not stop there. Upon arriving to the property the fob for the car park which we’d been given only moments earlier didn’t work meaning we had to unpack on a busy main road during rush hour. Inside the flat onTuesday evening the smell of smoke greeted me and the level of dust and dirt throughout the property was ridiculous e,g around the extractor fan in the bathroom.. The £90 check out fee which I’m assuming the previous tenants had to pay similarly to ourselves obviously went to really good use. Whoever did this inspection failed to notice the stained mattress in bedrooms one and three, the random odd socks found in the Kitchen and the small issue of the over not working. Many of the work surfaces and cupboards in the kitchen leave this grim sticky texture on your fingers and the freezer stinks out the entire living space whenever we opened it. The post box which clearly hadn’t been checked all summer contained some interesting post including an outstanding electricity bill dated before our move in date of £177 as well as upcoming inspections for an outstanding tv licence which the previous tenants clearly didn’t bother to purchase. Furthermore the landline had been disconnected meaning we had to wait over two weeks to get WiFi in the flat as all the engineers were booked up. It would have been nice if leaders forewarned us of this issue so we could have arranged to have WiFi installed upon arrival. It’s been almost two weeks and we’ve had no response to the broken oven or the outstanding electricity bill. Leaders are impossible to contact through both the email and phone line which THEY GAVE US which I find outrageous, All of the above has caused a huge amount of unwanted and preventable stress upon myself as I enter a pivotal year of coursework and placements as a post graduate student at the university of Manchester. If you’re thinking about renting a property from Leaders Manchester do us a favour and go somewhere elseNegativeResponsiveness, Quality, Professionalism, Value

Jack · 22 June 2021

★★★★★ 5/5

Google

A massive thank you to Leaders Manchester. We have know been in our new house for 2 weeks and I cant fault anything they have done throughout the whole process. Rachel Coe made sure everything was done as fast as possible from the second we viewed the property and done very professional. Also want to thank Chelaina and Anna who helped with anything and everything they could and even the landlord messaging me directly to check all was ok. THANK YOU TO ALL OF YOU AT LEADERS going above and beyond!PositiveQuality

Chloe · 22 June 2021

★★★★★ 5/5

Google

Leaders Manchester were very helpful getting our apartment in Salford in a fit state again following a period of mismanagment by the previous lettings agent. A special mention too for the branch manager Mike Walton for without his considerable input and professional approach we would not have achieved our goal. We now have a fully refurbished apartment with two new tenants and an agent that looks after the interests of the landlord as well as their tenants.PositiveResponsiveness, Quality, Professionalism, Value

Vince · 22 June 2021

★★★★★ 5/5

Google

We have been renting our flat for almost 4 years with Leaders. We started having loads of humidity issues one year ago which worsened over time as they were caused by a leak in the flat above. At first it was really difficult to get things sorted for us but we were lucky enough to cross our paths with Jayne Dowse who is a dedicated professional, extremely helpful and very friendly. Thanks to Jayne, her commitment and determination and all her efforts chasing our landlord, insurers and contractors we now have a brand new kitchen that we enjoy everyday!!! Thanks very much Jayne for helping us throughout and for being so persistent, responsive and professional.

Irene · 22 June 2021

★★★★★ 4/5

Google

I have had previous issues before with them. But Rosey is brilliant in managing my property. When I have had issues however then team leaders or management have done a good job looking into this and resolving my issues. Unfortunately, I am having problems with the Leaders Roman group who run the management of the building and how they calculate the service charges.

S · 22 June 2023

★★★★★ 5/5

Google

Holly Jackson​ has been an absolute star throughout the entire process. Unfortunately I have not yet found the property I want to move into, but her motivated efforts to keep emailing me new and upcoming properties, and her willingness to meet me for in-person viewings which fit around my schedule, has made this whole journey just so much more easier. Thanks Holly! I know we will find the right place soon!PositiveResponsiveness, Professionalism

Nick · 22 June 2022

★★★★★ 5/5

Google

Meet the team at leaders :) with excellent experience starting from James Taylor, Rosey Turner, Kirsty Diggory, Jack Holmes All went above and beyond. They insure a smooth professional rent process all the way with great guide, I Have been with leaders now for 2 years and glad to share such great experience. They are the best selected for great role.

Sam · 22 June 2023

★★★★★ 5/5

Google

Rosey Turner has been my property manager for a while. I have found her reliable and very helpful. I recommend Leaders without hesitation. There is only one thing I would suggest to improve the service. Landlord should be given a choice of three independent quotations for the maintenance work rather than one. I wish Rosey every success in her career.

Zerqa · 22 June 2023

★★★★★ 5/5

Google

My partner and I have rented a property through Leaders and have had the best experience with our property manager Rosey Turner! Rosey's communication is great and she is quick and happy to meet any request we've made so far. Rosey is by far the best and most helpful property manager I've encountered! Highly recommend!

Rosie · 25 October 2023

★★★★★ 1/5

Google

I am not here to complain about the employers , despite they do not answer or talk to you if you need something, they just call you when they need something, but the problem is not here. My apartment’s contract has finished since a day in the calendar. 8 days after my contract expired they talked to me and asked me to give them the key , and not them who came to me and took the keys no! They asked me to go to their branch and give them the keys. Despite I have contacted them by email lots of times , they just keep ignoring me every time I ask them what should I do with keys ! And the big problem is that they don’t even know when my contract finishes! And now ((once they needed me)) they have contacted me and they were like ooo we don’t know your contract finishes on that day!😂 Anyway, terrible experience with them. Despite their good reputation, but I haven’t seen it with me. Btw , they are still talking to me about the apartment ((((despite my contract finished days ago )))) . And please pray for me to finish everything with them. Cause unfortunately, I think we are going to take a long time to finish everything. I am here to edit 2 months after contract finished, and still did not get the deposit back btw. They have taken about 300£ because they got the keys 8 days after the contract expired (this is not my problem) they were not answering me and they were the reason for taking the keys late This company is not recommended to work with.

Bo-basla · 19 December 2024

★★★★★ 5/5

Google

Rosey Turner has managed several properties for my family over the years. Rosey is extremely efficient and professional within her role as Property Manager with Leaders and I would highly recommend her to anyone who may be seeking support in letting out their property.

Clare · 7 June 2024

★★★★★ 5/5

Google

I can highly recommend leaders from a landlord point of view. Michael was very friendly and went well out of his way to make the process hassle free to rent my house out. They did everything for me from finding the suitable tenants and advise me every step of the way. They also arranged the inventory and supplied all documents. If I ever had a problem Michael was easy to contact and answer questions straight away. I would definitely recommend leaders and feel my property is in save hands with them.PositiveResponsiveness, Quality, Professionalism, Value

Dave · 22 June 2020

★★★★★ 5/5

Google

Michelle Warhurst was extremely helpful and efficient when renewing my existing rental with a leaseholder. She was positive with providing new terms in line with market conditions and also organised an inspection to make sure the current tenant was treating the property before accepting the renewal!

Harry · 22 April 2024

★★★★★ 5/5

Google

I am basically from Luton but my issue not solved by Luton Leaders team and even there is no property manager associated to my property since 4 months. But when I called to Leaders, I got in touch with Rosey Turner from Manchester, she did excellent job. She noted all my issues and sorted out with in 2 days. Thanks Rosey for your quick support.

Satish · 11 December 2022

★★★★★ 1/5

Google

Extremely disappointed with the level of service. Communication is practically non-existent. As a Landlord for the 1st time, I was hoping Leaders were going to be a big help with everything as it was all new to me. They've let me down time and time again, and I've run out of patience. The only time they've shown any urgency to contact me was when I was looking at what other estate agents could offer me as a Landlord. Seems all they want is the money, and everything else is an inconvenience.

Damien · 3 December 2024

★★★★★ 1/5

Google

AVOID AT ALL COSTS - They don't even warrant a 1 star rating but unfortunately Google doesn't provide a negative star rating. The most unprofessional and unhelpful letting agent and property management you could encounter. Moved into a property that from day 1 had significant issues and were raised with Leaders. They do not return calls or e-mails or progress any repairs. I have eventually involved Salford Council who are now involved. I would never use this company again or ever recommend them. I completely agree with all the negative reviews already posted.

T · 3 December 2024