Leaders Lettings Manchester reviews

★★★★★ 5/5

Google

This is my first ever rental property and I have had an amazing experience with Leaders! They are very professional and attentive. In particular Joseph Sloan was very helpful with giving me details about the property and dealing with any queries I had, so I would highly recommend to consult with him if you are looking to rent/let a property as he made the whole process extremely swift and smooth for me!PositiveResponsiveness, Quality, Professionalism, Value

D'Nico · 22 June 2021

★★★★★ 5/5

Google

I've had a very pleasant experience so far with the Leaders team. Aditi has been super attentive, prompt and helpful in helping me move into my new place smoothly. Couldn't recommend leaders enough!

Tom · 10 November 2024

★★★★★ 5/5

Google

We had Leaders come to our property to carry out a valuation. The company representative from the valuing department, Ashley Cooke, was excellent. Very knowledgeable about the local area what the local prices are like at the moment etc. Ashley was very professional and very prompt in replying to any queries we had. I would definitely recommend leaders and Ashley. thanks for your fantastic support.PositiveResponsiveness, Quality, Professionalism, Value

Graham · 22 June 2022

★★★★★ 1/5

Google

EDIT: LEAVING MY PAST REVIEW HERE FOR REFERENCE TO HOW THINGS WERE. Leaders in 2024 are an absolute joke. Truly embarrassing. The attention to detail regarding both properties and tenants is looooong gone. Simple mistakes from them snowball in to large issues which they seemingly just ignore. If you are a landlord or a tenant I would highly recommend AVOIDING LEADERS AT ALL COSTS. It is a shame I've had to write this, as we have been managed by Leaders for well over 5 years now and up to this calendar year we've had no issues. OLD REVIEW: We've been with Leaders for years and they are always easy to deal with and quick to assist with any issues. Michelle Warhurst manages our property and has been great across several tenancies and during renewals. Would highly recommend

Oli · 19 November 2024

★★★★★ 1/5

Google

⚠️ WARNING ⚠️ WARNING ⚠️ AVOID ⚠️SHIT SHOW AT ITS PEAK⚠️ Stay clear of this agency , failed to carry out basic repair work for 8 months whilst we paid premium rent. LEFT WITH NO GAS FOR MONTHS, Staff is constantly leaving, I dealt with 6 people over 12 months. The most rude staff and customer service you will recieve. Speaking over you on the phone constantly. Currently trying to get a refund of my deposit after moving out and I'm getting zero response via email despite completing the checkout via their portal. Everytime I call they are in a meeting or lunch, Stay well clear ,

Raja · 19 November 2024

★★★★★ 5/5

Google

Dominic has been fantastic to deal with, I have had many questions and queries about relocating to Manchester and he has been so responsive. I secured a property within an hour, I couldn't be happier! Thank you for your hard work, I would definitely recommend Dominic and the team at Leaders to friends and family!

Laura · 25 August 2023

★★★★★ 1/5

Google

Thank God they are no longer my Estate Agent, but I am still wondering these days what are they Leaders in? Out of my 2 years experience, they maybe mean Leaders in deception, lack of respect, not kept promises, extra not justified costs, lies and more lies... Undoubtedly the WORST Estate Agent that I have used since I moved to the UK!!! Please be aware of it, before renting with them.NegativeResponsiveness, Quality, Professionalism, Value

Ale · 22 June 2021

★★★★★ 5/5

Google

Leaders managed my tenancy for 4 years, they have always been quick to respond to any queries and helped speed things up with a not so great property manager for our building. Ciara Ryan has been my property manager for over half of this tenancy and had been great at communicating and always being available when needed

Heather · 22 June 2023

★★★★★ 1/5

Google

We had few issues with our flat, and employees of Leader were not helpful at all. we had to contact the office few times, sometimes we even had to visit in person, in order to solve these problems. Also, the agency was not helpful when having problems with contacting building management company, due to problems with bills. I think that this is something, that the agency should be helping the tenants, and not just say: ' the number is in the building, just find it!' I think that he agency fee we paid in the beginning was paid for nothing, as we did not get any help from the company and we had to do everything ourselfs.

Katarína · 23 June 2019

★★★★★ 1/5

Google

I'm not a person that usually writes bad reviews even if I've had a bad experience but in this instance the service is so shocking that I absolutely have to. Me and my flatmate moved in a property on the 3rd of October 2017. Around January 2018 mould started spreading in my bathroom (I had the en suite room). Spent around 2-3 weeks filling in Leaders' online form for reporting an issue with the property. I did not get any response. I started calling and emailing them about it directly and I kept getting the response "We will send somebody over" or "Someone should come to fix the issue in a week". That went on for about a month. I had to go into their office personally, absolutely fuming because of the negligence they displayed and ask them why they've not sent anybody over. A woman at the desk called their maintenance team and the next morning somebody came to fix the issue. Apparently Leaders had not assigned anybody to reseal the shower cubicle, therefore water was going under the cubicle while I was having a shower and that's where the mould came from. When the maintenance guys opened up the cubicle I saw the disgusting sight of around 20-25 mushrooms growing under there. It was ridiculous how I had to go personally in their office after 2 months of emailing and calling to get them to fix an issue they had caused in the first place. Towards the end of our tenancy we had to request a reference from them because we were moving with another agency. That was September 2018. Leaders requested a payment of £45 to provide that piece of paper. We payed the amount and after 5 days we had to call them again because the reference hadn't been provided yet. They told me over the phone that they hadn't received the reference! After we had payed for it!!! The level of incompetence was shocking! I had to tell them which email of their to check!!! And then and only then they found it... After our tenancy ended on the 15th of October obviously we have to go through the process of a deposit being given back. Leaders sent us a report with repairs and cleanings needed but with no price on it because they hadn't been completed yet. A week went on and then another and then another. For the last month I had to bombard them with calls and emails asking why we've not received more information about the deposit. Their response over the last month has been "We've not received the invoices for the repairs yet" and "I'll chase that up for you now". A month of the same stupid irresponsible response. I wanted to make a complaint with the manager last week and it seemed like they took it seriously or at least I hoped so. After a couple of days I still got a response which was "I'm still chasing the relevant person but I don't have any relevant information yet". Had to raise a dispute for a deposit release with TDS about it. Leaders did everything right when they had to take our money but did absolutely nothing when they had to provide any sort of service for us. ZERO customer care. I would never move in with Leaders again and do not recommend them to anyone!

Bozhidar · 23 June 2019

★★★★★ 1/5

Google

Over the past four years I have had a very mixed experience with Leaders (and prior to this, Jordan's). Happily, maintenance requests have mostly been dealt with promptly, however, in terms of admin such as renewals, we have had a terrible experience over the past two years. We are two people on a joint contract for a flat. When we wanted to change one person's name on the contract, we encountered so many errors: wrong dates, misspelled names, incorrect address of the property and a guarantor being made responsible for the whole property, not just the person he was guarantor for (not to mention that the guarantor I wanted couldn't be a guarantor because they live in Scotland, which has never been a problem in the past). This led to a delay of two months before the new tenant could move in, along with her being accused of not paying rent, when she couldn't pay rent as she hadn't been given the details of where to pay the rent to. This year, we were due to renew our tenancy at the beginning of July 2018. This was relatively simple, as we were remaining the same people in the flat, the date and a rent increase just needed changing, on an online form, which we sign online. For this we paid £72 at the beginning of May 2018. There were mistakes to the rent increase which I chased up throughout the summer. We kept paying our rent at the original rate as we didn't have official confirmation of our of rent increase. In September I kept chasing, phone calls, emails and visits to the office went unanswered. Finally in early December 2018 I received a phone call from credit control saying that my rent was overdue - incorrectly. I explained the situation and thought the matter was done with. We then received letters saying that we had rent over due and threatening court action, all in the days running up to Christmas. In the end my flatmate and I worked out our suggested rent increase over the months since we should have had our tenancy renewal and paid it. We were assured that it would be sorted in December 2018, but in January we were still receiving these letters. Finally, at the beginning of February 2019 we finally had a tenancy agreement. Curiously, since this has been signed, our landlords have decided to sell the flat and suddenly we have lots of communication! I can't wait to stop renting through Leaders this July!

Lily · 23 June 2019

★★★★★ 1/5

Google

Useless. Had a viewing booked about a week ago, they cancelled it when I was on the train on my way to see the viewing. After multiple calls to rebook a viewing on several properties, I was told I would hear back before the end of the day. This happened on 3 different phone calls across different days. Not a word since Oct 23rd, I gave up ringing after a week of no one being helpful. Wasted my time start to finish. I have now secured an apartment through someone else so they have lost my business due to this lack of communication. Honestly, I’m glad it worked out this way as I wouldn't want to rely on Leaders agents if I needed them after moving i to an apartment.

Sean · 3 November 2024

★★★★★ 5/5

Google

I have been with leaders for 2 years now , good company and amazing staff , big thank you to go for Rosey , professional, attentive all way , she always make sure to help and assist with any issue and exceed all expectations when it comes to follow up 👏🏻👏🏻 Thank you Rosey . …

Sam · 22 June 2023

★★★★★ 5/5

Google

Fantastic service from Rosey Turner on behalf of Leaders Manchester. Rosey was a great mediator between myself and the landlord, always easy to reach and helpful. She is highly professional and provided great assistance. I am very thankful to Rosey for her time and effort, and would highly recommend her services to tenants. Thank you, Margo

Margo · 22 June 2023

★★★★★ 1/5

Google

The most unprofessional & dishonest people I’ve had to deal with in the UK. If you want added stress and want to waste your time, these people are the perfect place to go. I viewed a room with Fleur in Montgomery House, agreed to take it there and then at their asking rent. The next day I get an email which states the rent £300 higher, I call them and oops just a silly mistake. Provided them all the details to confirm eligibility within an hour. That’s when I stopped hearing back from them. After calling everyday and being told that the landlord is not responding, a week later when I call they tell me he wants an extra £30 but they can meet in the middle (£20), I agreed to that too. Kept calling and emailing again for a week, until another one of their agents tells me that the landlord is consulting with his wife but they are not arranging more viewings. Next day I check their website and they have updated the ad with the increased asking price, so clearly arranging more viewings. As you can see, their greed doesn’t even stop when the client is willing to pay what they ask for, as they think he will agree for further increases, and that too doesn’t make them act professionally and communicate if they can’t let the property to a specific person.

Daniyal · 11 October 2024

★★★★★ 5/5

Google

Dominic has been fantastic to deal with, I have had many questions and queries about relocating to Manchester and he has been so responsive. I secured a property within an hour, I couldn't be happier! Thank you for your hard work, I would definitely recommend Dominic and the team at Leaders to friends and family!

Lauren · 22 June 2023

★★★★★ 5/5

Google

I have been renting my properties out through leaders for 10+ years and in that time they have always been professional and extremely helpful. I have had a lot of dealings with Michelle in particular and Michelle is just so lovely, professional and quick to reply to any emails I send her way). Highly recommend!

Sim · 22 June 2023

★★★★★ 5/5

Google

Amazing help from Aditi at Leaders Manchester! She was the only person who made it clear that she was trying to help us sort things out in our flat and I cannot express how highly we recommend that you ask for her when dealing with Leaders at any point. Literally could not have got our things sorted out if it was not for her! Amazing help and we can tell she works extremely hard and extremely efficiently!

Lydia · 19 November 2024

★★★★★ 5/5

Google

Big thanks to Michelle Warhurst MARLA. Michelle has been helping me to work out the tenancy renewal for 2 years. She has been helpful and clear with all the details. Especially i am overseas landlord who without much local experience. She has been patient to help me out and explain the details. Big thanks.

Cathy · 22 June 2023

★★★★★ 1/5

Google

AVOID IF YOU LIKE YOUR MENTAL HEALTH AND PEACE OF MIND!! Deceitful, manipulative and trying to get money they don't deserve. I rented an apartment in September 2023. I did an online viewing and was assured that the property was in a suitable condition. The check-in inventory also assured me that the property was in a conducive condition. However, on moving in there were numerous maintenance issues - ranging from no working light bulbs in the bedroom, the windows not shutting properly so constantly had cold air seeping through (I am asthmatic and I mentioned to them that this was not good for my health), the kitchen sink leaking; the fire alarm making noise for 2 weeks before it was fixed and to mention a few. I reported these maintenance issues to my property manager (Ciara Ryan who was never available) and was advised that the landlord would fix them. I vacated the property in March 2024 and as of then, only 2 attempts were made to fix anything, which was the fire alarm and the bedroom lights which went out within 2-3 weeks of it being fixed. When I complained and reported these issues, I was mostly ignored. For the check-out, we arranged on a date and I confirmed with a staff of leaders that the checkout would be done even though it was a bank holiday. You already know what happened - yes, they were closed on that day. I wasn't even surprised as I was used to this negligent attitude. Fast forward to today. I have now received an email for ‘proposed liabilities’ 5 months after moving out of the flat. Even more ridiculous that someone else moved into that dysfunctional apartment 2 weeks after I did. I am asking them the rationale for sending this 5 months after I vacated the flat.

Iniemem · 23 September 2024

★★★★★ 1/5

Google

Possibly the worst experience I've ever had with a letting agent. The move in date was moved 5 days before i was due to move in and no one could give me an answer as to why. I had to chase and chase about my application as there was no progress showing on their portal for 2 weeks. When move in day came the flat the carpets had been torn up and not replaced, a door was off its frame, the bathroom was dirty, the kitchen was full of paint and ladders, the blinds were mouldy, non of the new storage heaters had been wired in. Its 5 days since I've moved in and after promises of calls back to get the heaters wired up, the boiler working, the over flow on the bath fixed and the mouldy blinds sorted I've heard nothing after leaving several messages. Absolutley poor service and communication. AVOID

Luke · 23 September 2024

★★★★★ 1/5

Google

The renting market is tough in Manchester but try to avoid this letting agency if possible as I've been shocked with the level of unprofessionalism this company continues to show to its current and previous tenants. Any issues surrounding problems with the property, they do not deal with. For example, during our stay there was a leak. This was reported by phone and through their portal. It was not dealt with at the time. This caused further water damage to the property. This was again reported to them. No further action was taken on their part. Or other examples, phoning multiple times to get toilets fixed, shower fixed, hot water fixed, etc. So if you do rent with them expect to need to chase them. While trying to move out they went from difficult to communicate with to impossible. There wasn't a consistent property manager and every phone call I spoke to someone different saying it wasn't their responsibility. Also, while trying to phone them it seems as if they don't have enough people to answer the phones. It gives you the option to leave your name/number for them to phone back but I have yet to be phoned back after several years of living there. Recently, after moving out (and waiting over a month even after phoning) to hear back about our deposit they've tried to claim excessive cleaning fees. I'm just done with them and I'm glad I moved.

Gavin · 23 September 2024

★★★★★ 4/5

Google

Just want to thank Jayne Dowse for accompanying us to view and inspect our property in Salford Quays last week to give us an interim report and meet with our new tenants. We were all satisfied on all accounts and Jayne had a good rapport with our tenants. At least we are assured that our property is being taken care of. Thanks Jayne.PositiveResponsiveness, Professionalism

Janice · 22 June 2022

★★★★★ 5/5

Google

Big thanks to Anna, who has been amazing at informing me every step of the way about my deposit release. Even when there wasn't much to update on (despite me bugging 24/7), Anna kept me updated and went above and beyond to make me feel at ease - even messaging at the end of the day with some FAB news. Thank you so much, absolute credit to the Leaders team.

Katey · 22 June 2021