Trusted Agent profile · Manchester
★★★★★
617 reviews across 1 platform
289 ????? 291 Deansgate, Manchester, M3 4EW
Leaders Lettings's office in Manchester, at 289 ????? 291 Deansgate, is rated 4.0 out of 5 across 617 reviews on 1 platform, including 617 Google reviews rated 4.0.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
GoogleMs Zaria Dill Spence, our property manager, at Leaders is very helpful when liaising with us and the tenants. She is quick to respond to any requests the tenants raise and does the same when we ask her about anything. Zaria is very polite and respectful.
Dear Boniface Mburaburirwe Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleMichelle Warhurst is extremely helpful. Every time when I reached out to her, she is always responsible and even if it is not her responsibility, she will give me advice where to further explore. I really appreciate it!
Dear Teresa Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleI am terribly disappointed with my experience with this agency. I have been fighting to get my deposit back for half a year. agents do not respond to emails, they promise to call me back and help me with my case. they haven't called back yet. I have already written a lot of e-mails but nothing has been resolved. it is obvious that they favor landlords and not customers. I definitely don't recommend it, because there is more negatives than positives with them.
Dear Rafal Drzazga, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
GoogleDoesn’t respond to emails/calls regarding serious failings at our property. We have given leaders the opportunity time & time again to fix the issues - they have all been ignored. We are now suing for damages, legal fees, emotional distress as-well as unsafe property conditions against the landlord. I’m sure they will be more than willing to assist us when our lawyer posts an intent to prosecute through their door.
Dear Joe, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleRosey Turner was more than helpful in resolving our few maintenance issues. For the first time since renting with Leaders someone really helped us out very quickly. Usually I have to chase them down and stuff are left unfinished still after but she arranged the work and followed up after. Happy with her work!
Dear Petya, thank you and we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleRenting through Leaders in Manchester is such a smooth and easy process. My personal experience has been nothing but positive. I must mention Thomas Hunter, my Property Manager, who consistently provides me with an efficient and friendly service and always acts as the perfect point of liaison between me (the tenant) and my landlord.
Dear Joey Stephen, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Joshua Simms Head of Property Management
5/5
GoogleRosey Turner was my coordinator at Leaders and she is great. She took care of any problems I had and always checked with me later to make sure it was all sorted. Thank you Rosey!
Dear Anthea Engle Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHi I have to say that I have had a lot of problems with leaders in respect to the utilities The gas & Electric, However I had a major problem last week with the Boiler and Sam Webb help me out and got the issue sorted for me extremely quickly and professionally. Many thanks Sam it was really appreciated.Chris Carney
Dear Chris Carney, Thank you for the great review of our Leaders Estate Agents Manchester team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleJust wanted to say a big thank you to Christianna Petrichou who has made our move so easy! She responds so quickly and is incredibly professional and efficient. I have emailed her countless times and she is always happy to help and is always so friendly on phone and email! Thanks so much
Dear Liv Graham, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Joshua Simms Head of Property Management
5/5
GoogleHad to terminate my tenancy early due to family circumstances and Leaders was very understanding - Michelle Cummings was extremely helpful and willing to help out with my situation, and was able to get me through the process in a matter of days. Really happy with the service I received:) Thanks againPositiveResponsiveness, Professionalism
Dear Aziz Adil, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJoshua Faller has been fantastic. Always available for questions or queries and always friendly and positive with it :)
Dear Angela Pemberton Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMassive shout out to Dominic who's taken himself onboard to find us a property and to personally speak to landlords in order for us to receive application forms in record time.
Dear Callum Hart Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have been with leaders for many years and am happy with their professional management. In particular Yemi Adedotun - my current property manager is very efficient and takes care of any issues that arrises in a very prompt and professional manner.
Dear Donal, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRosey has been very helpful and responsive to all of my enquiries on property management. The other team members such as Holly and Ash are also very helpful and are keen to do their job well. So far pretty satisfied with them.
Dear Lau Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleBig thank you to Daniel! Called with a maintenance issue and he was very responsive and quick, very helpful attitude. Also took his time to explain and inform us about how to deal with issues like these in the future to be as efficient as possible, we have only had pleasant experiences with Leaders so far :)PositiveResponsiveness, Professionalism
Hi Gerda Kočkere, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Manchester. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleOur property manager Rosey has been excellent for us! Always quick to reply with solutions and updates and very friendly over email!
Dear Simon Bell Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLucy in the management team is amazing nothing to much trouble what an amazing asset she is to your company how refreshing
Dear Optimal Stay Uk, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Lucy. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleOver the years (5+) Leaders and in particular Zaria Dill Spence continues to a sterling job by delivering a pro-active service to a high professional standard. The online landlord and tenant portals work very well to access information and report matters.
Dear Khuram Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLewis Irving is very helpful i had this issue since friday reported but was not dealt with. Today when i had rang again in the morning Lewis had contacted the engineer and send it to my flat in less than an hour. He is an asset to the company. Well done.PositiveResponsiveness
Hi there, we are very happy we could provide you with a positive customer experience. It was great to hear that Sam was able to arrange maintenance for you the same day. Kind regards Customer Care Team
4/5
GoogleIt’s really important for a landlord to have a good relationship with the person managing their property. My first experience with Leaders was less than satisfactory as a result of my manager leaving the company without any continuity to the next manager. However, over the last couple of months Melika has taken on my property and is doing everything within her power to restore my faith in the company. When she says that she will contact the tenant or a contractor it gets done and she comes back to me with an answer to my questions. I hope that she will remain my management agent for a considerable time.
Dear Stephen Shaw Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMatty Kowalczyk and Aditi Chauhan were amazing at helping me find a new apartment and with any queries I had about moving in, everything was smooth and effective. I highly recommend Leaders and them both!
5/5
GoogleI rent out a property via Leaders Manchester. I mainly deal with Rosey Turner who is always fantastic to work with. She is so responsive and helpful, by far the best property manager i’ve had dealings with. Jayne Dowse, property inspector has always been super thorough and proactive to ensure a smooth transition from one tenant to the next and is lovely to work with. When I initially approached 4 agents to discuss renting out my property, Mike Walton from Leaders was the only agent to follow up and act urgency, every tenancy since then has had a quick turnaround time.PositiveResponsiveness, Professionalism
Hi Marie! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Relations Team
5/5
GoogleI found Leaders to be a very professional company to use. Ciara and Dominic were both very help to me and got me sorted quickly. I will definitely use Leaders again in the future.
Dear Chantry Pokemon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGenerally always had a positive relationship with the team at Leaders. Rosey Turner in Property Management has always been exemplary in her care and diligence looking after our central Manchester apartment - speedy responses and great service. Thank you Rosey!
Dear Atul Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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