Leaders Lettings Manchester reviews

★★★★★ 5/5

Google

Getting things sorted out is so easy. Rosey has been wonderful answering my questions and providing information when needed. Nothing sucks more than delayed responses, but Rosey responds back to me on time. Highly recommend

Samuel · 22 June 2023

★★★★★ 5/5

Google

Good management and good service. Zaria Dill Spence has been a brilliant property manager to a few of my properties so far. She is very responsive (great speedy communication) and very thorough in her reports.

Sue · 22 June 2023

★★★★★ 5/5

Google

I was helped by mohammad Miah to obtain a nice looking house,thanks mate for the wonderful work, may Allah bless you mightily

Kabanda · 23 December 2025

★★★★★ 5/5

Google

Would like to say thank you to Simon Jones​ who went out of the way to help me with a task which had bugged me out since morning. I definitely refer "Leaders" to anyone looking for a reliable agent. Cheers and keep the good work up, Simon :)PositiveResponsiveness, Quality, Professionalism, Value

Sarah · 22 June 2021

★★★★★ 5/5

Google

Chelaina and Rachel from Leaders Manchester were great! They helped my relocation be as smooth as possible. They chased the lettings hub for me, answered all my questions (I had a lot!) and were very responsive. I also really love the "Happy Moving Day" box they gave me! 😊PositiveResponsiveness, Quality, Professionalism

G · 22 June 2021

★★★★★ 5/5

Google

Leaders have given me fantastic customer service over the past few months, miles better than some of the other estate agents I've had to deal with! James Taylor has been particularly helpful and diligent in trying to find the right flat for me. I'll certainly approach them again in future.PositiveProfessionalism

Thomas · 25 August 2021

★★★★★ 1/5

Google

Honestly made my life miserable. Completely non-responsive. Have to chase them repeatedly for repairs. Why any landlord would entrust their property to them is beyond me; I wouldn't trust them with the TV remote.

Edible · 22 June 2023

★★★★★ 5/5

Google

Our experience with Ciara Ryan has been fantastic so far. She’s very understanding, friendly and a great property manager to have. Any problems we’ve had, she helped us as soon as it was possible.

Agata · 22 June 2023

★★★★★ 5/5

Google

Zaria Dill Spence has been fantastic as a property manager. Leaders in general have been good at communicating but can’t fault Zaria for helping us whenever we needed it

Jack · 25 October 2023

★★★★★ 5/5

Google

Michelle Warhurst MARLA is my letting agent who assisted us in renewing our tenancy agreement. She is professional and always replies to my email quickly, which helps us be more confident about our selection of Leaders. For example, she could always reply to our email within 24 hours and her answer is precise and correct.

Poor · 3 December 2024

★★★★★ 5/5

Google

Good service. Can get 5 starts if response time for property management from landlord is quick. Today we faced an emergency situation where my wife got locked inside the washroom. I got in touch with the Leaders property management team (Rosey). She immediately responded and engaged contractors who arrived in less time and unlocked the door. The service was great, the contractors assured that the lock system will be repaired tomorrow. I can strongly give a 5 star now. Thank you 😊

Sudheer · 27 July 2023

★★★★★ 5/5

Google

Chelaina went above and beyond what was required of her in order to help me out of a difficult time and get me into a property I was renting through them. Her professionalism has been unparalleled in my apartment search and I couldn't be happier with the service I've received

Chris · 22 June 2021

★★★★★ 5/5

Google

I have know Jayne Dowse the Property Inspector here, for many years. Jayne is always superb to deal with. She is highly experienced and a very motivated individual. Moreover, Jayne is polite, very hard working and informative. I would always recommed Jayne as a great professional in her field.PositiveResponsiveness, Professionalism

Claire · 22 June 2021

★★★★★ 5/5

Google

She was very professional and very patient

Prince · 11 April 2026

★★★★★ 5/5

Google

I was dealing with aditi with my recent move to Manchester, who was extreamly professional and helpful. Throughout my process she was able to assist with every query I had and made sure I had all the info needed. Such a friendly lady who made my move stress free, thank you so much!

Kay · 19 December 2024

★★★★★ 5/5

Google

Lucy and her team at Leaders, have been incredibly friendly, helpful and acted quickly for us. Lucy has gone out of her way to provide practical help in difficult situations. We couldn't be more grateful for the assistance and help that we have received and would gladly recommend this agent to anyone. Thank you very much!

Jennifer · 23 June 2019

★★★★★ 1/5

Google

Horrid. Broken things upon arrival. Doors missing handles and windows that wouldn’t close. Hot water never worked properly and the sofa was snapped at it’s base. We raised concerns multiple times to them and nothing was done. If you are considering using them please don’t avoid their properties like the plague. They fill flats without in person viewings so you can’t see how bad the place actually is. They play on the crazy Manchester housing market for this. They have end of tenancy cleaning fees which aren’t even legal anymore . (Tenancy fees act 2019) suggest reading it because they will try get every penny off you. Subtracting from a deposit for damages etc with evidence is fair enough but they hounded us to hire a private cleaner. Please avoid there are good agency’s out here in Manchester or Leeds that will help you these guys take weeks to respond and want nothing but money.

Becca · 22 June 2023

★★★★★ 4/5

Google

I don't normally write reviews and i'm always reluctant to, but my property manager, Anam Farooq, has been simply exceptional; i've had a fair few issues with my flat during my tenancy, and she has always been accommodating, prompt, keen to check-up on anything that i've raised, regularly offers other suggestions if certain ways of doing things don't work out, generously taking ownership of issues instead of leaving me to take actions - and quite simply very nice to deal with and always so polite. She's a great credit to Leaders!

Sam · 22 June 2023

★★★★★ 5/5

Google

I spoke to an agent this morning, Zaria, as I noticed that, even though my rent had been paid, it was showing as in arrears on the Leaders portal. They were massively helpful and immediately put my mind at ease as I am autistic and was having a great deal of anxiety due to the negative impacts this might have. However, they were able to very quickly resolve the issue (in less than 10 minutes from completing the call) and they ensured that I was updated immediately. They were very friendly and reassuring and knew what to do immediately. Whilst problems may, of course, occur now and then, I have never had anything but swift resolutions to any that arise and this was no different. Thank you so much 😊

A · 22 June 2023

★★★★★ 1/5

Google

Made the mistake of renting a flat managed by Leaders Letting & Estate, we've had an emergency situation regarding an extensive leak and electrical fires for the past month with mould growing on the walls which has been dealt with abhorrently by Leaders Letting & Estate Agents. Landlord and myself have been trying to push them constantly, Sandra forgot to issue a case number and they operate with entirely zero accountability or care. Avoid at all costs unless you want to be treated with extreme negligence!

Danny · 22 June 2023

★★★★★ 5/5

Google

Leaders have been fully managing my two properties for over 7 years now. Initially I was actually managing both properties as I did not have one point of contact at Leaders and things were not getting done. Tenants had issues that were not being looked at or being resolved and I therefore liaised direct with the tenants in order to get things done. However, since Rosey took over the management of both properties it has been a godsend. She carries out her work as if the properties are actually her own. She goes out of her way to do things to the point that she has worked after hours conscious of the fact that an issue needs resolving before the weekend. Even on the odd occasion when she has been off work she will still arrange for your queries to be dealt with by someone else. She is also a very good remediator having resolved many complicated issues quickly keeping all parties happy. A truly professional and amiable person. If Rosey had not taken over the management of my properties, I would have taken my properties to another managing agent.

Shamaz · 22 June 2023

★★★★★ 1/5

Google

As a tenant of Leaders Letting agency, the experience with them has been deeply frustrating. The moment you walk into their office, you are hit by an overwhelming sense of smugness emanating from most of the men in the office. When we first moved in, we had to battle with them over a simple request for an additional fob. We were only given one fob despite being two people, and they were completely unhelpful and only relented once we used the right legal terminology, indicating that we know our rights. This should have been a warning sign for what was to come. Throughout our tenancy, Leaders would use the landlady as an excuse to be unhelpful and unresponsive to our requests. It was clear that their strategy was to respond to every request with obstruction in the hopes of disincentivizing us from reaching out. I regret not taking more before and after pictures and gathering evidence during our tenancy because when we left, Zaria Dill-Spence, one of their agents, as well as the landlady, made spurious claims in an attempt to claim most of our deposit. Fortunately, the dispute body found mostly in our favour. Their claims were either entirely incorrect or deeply exaggerated, and appeared motivated by greed. I would strongly advise future tenants to never trust Leaders and to make sure they document everything. It's a shame that agencies like this are allowed to operate, and I would never recommend them to anyone.

Yaniv · 22 June 2023

★★★★★ 5/5

Google

We've been with Leaders for just under a year and it has overall been a great experience. Any flat issues or queries we've had, have been adequately addressed and we've been kept up to date about any required fixes and works in the flat. Our property manager - Rosey Turner - in particular has been excellent with all communication and support. She is always extremely helpful and responsive on all queries ranging from pressing flat issues to managing contractors to general questions about the property or contract.

Eugene · 22 June 2023

★★★★★ 5/5

Google

I've been renting through Leaders for nearly 6 months and everything so far has gone really smoothly. Moving in couldn't have been easier, we signed all forms online ahead of time which was pretty straight forward, and collected the keys on move-in with no problems. We were a bit skeptical of the 0 deposit schemes that were being offered but Leaders were great in negotiating with the landlord to agree a standard deposit and kept our deal moving quickly. Since moving in I have been dealing with Ciara Ryan and she's been really helpful with fixing the occasional issues we've had in good time. We moved in on pretty short notice which I think meant a few of the things we flagged on our inspections weren't fixed before moving in, but Ciara has worked through them with us in the past few months to get everything fixed and now the flat is in great shape. Looking forward to the next few months and hopefully a smooth renewal next year.

Dan · 22 June 2023