Leaders Lettings Manchester reviews

★★★★★ 4/5

Google

I began renting with leaders in Aug 2021 and had a rocky start with begin given the wrong keys however this was solved the next day, since then it’s been great. My property manager, Anam Faroq, has been amazing with anything and everything I’ve had a problem or inquiry about. Quick to respond and I am never made to feel like a bother or burden, especially since I am a first time tenant!

Declan · 22 June 2023

★★★★★ 5/5

Google

So far I am very happy with the support I have received - especially a big shout out to Anna who is super quick in responding to any questions and messages. The Key Handover in the Deansgate Office went smoothly and she explained everything patiently. Chelaina was very fast and helpful in answering my questions as well and so was Jake with all of my inquiries before and after the initial apartment viewing. Can definitely recommend this Manchester based Leaders office to anyone moving to or within Manchester! Thanks guys!

Rachel · 23 June 2019

★★★★★ 5/5

Google

Andrew did an amazing job with what turned out to be a particularly tricky sale. Every week, he communicated effectively with me to give me an update on the sale or just to check in and let me know what was happening. I felt very in the loop with the sale of my property and can honestly say Andrew tried to push the sale through as quickly as he could. Andrew is very knowledgeable, approachable, polite and friendly. He was always available to talk if I had any questions and always took the time to explain to ensure I fully understood what was happening. Thank you :)

Jess · 23 June 2019

★★★★★ 5/5

Google

We asked Simon JONES for his advice on an ongoing maintenance matter. Simon was very professional and understanding in his approach to our predicament. Simon's calm manner provided us with reassurance and the matterr was resolved without fuss. Thank you Simon

Derek · 22 June 2021

★★★★★ 5/5

Google

Rosey Turner my Property Manager does a fantastic job at Leaders. Rosey is always professional , polite , friendly and efficient . It’s been a huge help to me . 5 stars !

Liz · 25 August 2022

★★★★★ 5/5

Google

Great service always there when I need her Rosey is absolute worker and previous to her at Leaders Ashley was fantastic too. Shahin Fitchett

Rahmat · 22 June 2023

★★★★★ 1/5

Google

I genuinely could write a 10 page review if I had to. Unresponsiveness, deceit and unprofessional behaviour will leave you with huge check-out fees regardless of how clean you leave the property and when you try to challenge it, you're left paying a £120 fee just to take the claim to the adjudicator. This is ignoring the glaring issue of them acquiring signatures for inventories before you even move into the property.

Matthew · 22 June 2023

★★★★★ 5/5

Google

Michelle Warhurst was very professional and prompt and provided timely updates to keep us in the loop

Malik · 24 November 2023

★★★★★ 5/5

Google

We had a great renting experience with Leaders, in particular Rosey Turner. She is extremely helpful with quick response. Highly recommend.

Denise · 27 July 2023

★★★★★ 5/5

Google

Our leaders representative Simon has been nothing but helpful during this covid situation and has sorted our us out some support with our landlord. He was fast and helpful and have had 0 problems with leaders in the past

Connor · 22 June 2021

★★★★★ 5/5

Google

The team are great and very responsive, thanks Melika!

Daniyal · 22 April 2024

★★★★★ 1/5

Google

DO NOT SEND ANY MONEY TO THIS COMPANY I sent £357.69 for a “Holding Deposit” and it was agreed I will be paying upfront my full rental term. I was then rejected as per my credit file two minor listings (one was back in 2017)! I have requested the money back within 24 hours, and was advised it’s none refundable, this is totally unfair unprofessional and unreasonable. Leah Holden LLB.

Leah · 22 June 2023

★★★★★ 5/5

Google

I rented a property from Leaders in August 2016 as I had just moved to Manchester to study at Manchester university. They listened to my needs as to what I required and found me a property for me to view. After viewing the property I agreed to take it & within 2 weeks I was picking up the keys. There were some minor issues with the property when I moved in but again a quick call to the office and within 24 hours I was contacted by one of their contractors who arranged to come and visit to look at the issues. The contractor was able to fix the issues whilst there. Fantastic service, Thank you for making everything so easy.

Kyle · 23 June 2017

★★★★★ 5/5

Google

Rosey has been very helpful in organising all the logistics and has been very responsive by e-mail which helps a lot as I struggle to make phone calls during day. Fantastic service!

Ahmed · 22 June 2022

★★★★★ 4/5

Google

Very thorough check in and check out reports from Jayne Dowse. Jayne is always totally professional, thorough and approachable. We are extremely pleased with her work and attitude to us as landlords.PositiveProfessionalism

Danielle · 22 June 2022

★★★★★ 5/5

Google

Rosey was very professional and responsive. She went out of way to make sure an issue was resolved as soon as possible. Thank you for making the transition so welcoming and easy.

Dr · 22 June 2022

★★★★★ 1/5

Google

The initial stage was standard but the problems started at the viewing. I waited outside of the building for 30 minutes, the agent was sitting inside the lobby the entire time and did not think to call or email me. Even though I had been emailing the office saying that it’s been 30 minutes and no one has contacted me. When I finally was contacted he said that he expected me to come into the lobby (only residents could enter the lobby) which did not make sense at all. After the viewing, I called the agency to put a deposit down for the apartment despite the service, the agency informed me that the landlady would like to see references before taking any deposits, which was reasonable, so I provided all of my information. Then there was never a reply. One day before move-in date they finally replied to my email and informed me that the landlady had rented the apartment to another person. HONESTLY, WORST EXPERIENCE EVER!

Susannah · 22 June 2022

★★★★★ 1/5

Google

DO NOT USE THIS COMPANY - I DONT CARE HOW NICE THE APARTMENT IS IT IS **NOT** WORTH IT There have been residents FRAUDULENTLY living in this apartment under my name without my knowledge and I have had ALL my countless emails texts and attempts at phone calls have been completely ignored. They had in writing that I was moving out but LIED and had other people living there without the proper tenancy or notifying me to say that there was any issue having me removed from the agreement. These people have gotten £2.5K+ in rent debt that’s now under my name and this spineless, negligent company refuse to address what has gone wrong or offer any apology, I’ve been ignored for months now and left in the dark about what is going on. I had problems with this company from the start but the fact I moved out in NOVEMBER 2020 and I am still having problems with them should give you all the info you need. ***you’ve been warned**

Rebecca · 22 June 2022

★★★★★ 4/5

Google

- [ ] I ,as a landlord , held a strong feeling that there had been some noticeable deficiencies in over all property management by Leaders due to inadequate attention given to the problems raised by landlords. - [ ] My most recent experience with Property Manger , Ms Rosey - [ ] Turner, who has speedily and successfully handled rental problems of my property leads to indicate that - [ ] Leaders have recruited competent,skilled and good motivated professionals like Ms R Turner and others to improve upon these deficiencies efficiently. - [ ] Dr UP SinghPositiveResponsiveness, Professionalism

Umashankar · 22 June 2022

★★★★★ 1/5

Google

I got my first property through leaders. I couldn’t have had a worse experience. Firstly I was given incorrect information before I moved in so when I eventually moved in, I realised they lied about what the property came with. Many things were broken when I moved in, and 6 months later is still broken. From day 1, I had no lights for 2 weeks, no microwave and a broken fridge. Eventually the microwave and fridge was sorted. But the lights were partially fixed, so within 6 months only half the lights in the apartment worked and no one bothered to come back and fix this. The foldable bed has been broken since day 1, even being reported many times, it was not sorted. Cupboards broken, reported but unresolved. Leaders had very poor communication, they never answer the phone, they pass from one person in the office to another with nobody knowing what’s going on. It’s all a mess and the worst experience for renting our first apartment. We now look for properties on RightMove, and if it’s managed by leaders, we say no to it straight away, even if it’s the most beautiful, cost effective flat. Absolutely not again

Iqra · 22 June 2022

★★★★★ 1/5

Google

They will leave you Homeless Even if you pay the rent in advance, pay the deposit (Thereby Consideration) and sign the contract and tenancy agreement (enforcing a contract), and all references gone through do not assume you can move into the property per the contracted date. They will give 24 hours notice before you rmove in date to the property and alert you that you CANNOT move in until 3 weeks time despite the fact you are ready to just pickup the keys. This is because they do not undergo their cleaning/maintenance check until the day before you begin your tenancy - despite promising they will clean the property and do maintenance checks more than a week in advance to ensure move in date (As I actually called multiple times to reiterate I move the same weekend and they promised it'd all be fine). This also makes me wonder whether they truly clean properties or perform checks on properties sufficiently before you move in considering they do this the day before... They do not offer any help/services, they lack empathy. I requested temporary accommodation because they have breached the deemed contract (I have paid for rent and also signed a tenancy agreement for a date). I am literally going to be homeless and their response was its not our problem and provided no solutions despite them breaching the contract. My suggestion would be to avoid Leaders at all cost. If not you must have a lawyer when dealing with Leaders as they provide illegal services and are willing to breach contracts. Leaders are an unsafe letting agency to deal with (Others may be terrible but they are at least follow the law). AVOID AT ALL COSTS.

Jack · 22 June 2022

★★★★★ 3/5

Google

I have been with leaders for 2 years. During this time I can’t even say the exact amount of property managers that I had to deal with, I would guess 5-6. Non of them were responsible, I always had to call them and remind them about issues in my property ( last year i didn’t had heating for 2 weeks during winter time) and then I met Rosey Turner (she was covering my property manager while he was on annual leave). She was so helpful and knew what she was talking about, I never had to chase her or remind her about anything, Rosey knew exactly what to do and how to do it. I hope one day leaders will have more employees like Rosey.

Anastasiia · 22 June 2022

★★★★★ 5/5

Google

Our property manager Rosey is always happy to help us out and sorts any issues we have very quickly

Leah · 26 August 2023

★★★★★ 5/5

Google

Myself and my partner just moved into our first new home, and it’s our first time using Leaders! They have made the process really easy and it was fast too! We adore our property manager Ciara Ryan! She’s super friendly and super attentive! She’s always available to answer my silly questions and help out with all of our worries!! Thankyou Ciara!! We feel very looked after with you around!

Kealan · 22 June 2023