Leaders Lettings Manchester reviews

★★★★★ 1/5

Google

The initial stage was standard but the problems started at the viewing. I waited outside of the building for 30 minutes, the agent was sitting inside the lobby the entire time and did not think to call or email me. Even though I had been emailing the office saying that it’s been 30 minutes and no one has contacted me. When I finally was contacted he said that he expected me to come into the lobby (only residents could enter the lobby) which did not make sense at all. After the viewing, I called the agency to put a deposit down for the apartment despite the service, the agency informed me that the landlady would like to see references before taking any deposits, which was reasonable, so I provided all of my information. Then there was never a reply. One day before move-in date they finally replied to my email and informed me that the landlady had rented the apartment to another person. HONESTLY, WORST EXPERIENCE EVER!

Susannah · 22 June 2022

★★★★★ 1/5

Google

DO NOT USE THIS COMPANY - I DONT CARE HOW NICE THE APARTMENT IS IT IS **NOT** WORTH IT There have been residents FRAUDULENTLY living in this apartment under my name without my knowledge and I have had ALL my countless emails texts and attempts at phone calls have been completely ignored. They had in writing that I was moving out but LIED and had other people living there without the proper tenancy or notifying me to say that there was any issue having me removed from the agreement. These people have gotten £2.5K+ in rent debt that’s now under my name and this spineless, negligent company refuse to address what has gone wrong or offer any apology, I’ve been ignored for months now and left in the dark about what is going on. I had problems with this company from the start but the fact I moved out in NOVEMBER 2020 and I am still having problems with them should give you all the info you need. ***you’ve been warned**

Rebecca · 22 June 2022

★★★★★ 4/5

Google

- [ ] I ,as a landlord , held a strong feeling that there had been some noticeable deficiencies in over all property management by Leaders due to inadequate attention given to the problems raised by landlords. - [ ] My most recent experience with Property Manger , Ms Rosey - [ ] Turner, who has speedily and successfully handled rental problems of my property leads to indicate that - [ ] Leaders have recruited competent,skilled and good motivated professionals like Ms R Turner and others to improve upon these deficiencies efficiently. - [ ] Dr UP SinghPositiveResponsiveness, Professionalism

Umashankar · 22 June 2022

★★★★★ 1/5

Google

I got my first property through leaders. I couldn’t have had a worse experience. Firstly I was given incorrect information before I moved in so when I eventually moved in, I realised they lied about what the property came with. Many things were broken when I moved in, and 6 months later is still broken. From day 1, I had no lights for 2 weeks, no microwave and a broken fridge. Eventually the microwave and fridge was sorted. But the lights were partially fixed, so within 6 months only half the lights in the apartment worked and no one bothered to come back and fix this. The foldable bed has been broken since day 1, even being reported many times, it was not sorted. Cupboards broken, reported but unresolved. Leaders had very poor communication, they never answer the phone, they pass from one person in the office to another with nobody knowing what’s going on. It’s all a mess and the worst experience for renting our first apartment. We now look for properties on RightMove, and if it’s managed by leaders, we say no to it straight away, even if it’s the most beautiful, cost effective flat. Absolutely not again

Iqra · 22 June 2022

★★★★★ 1/5

Google

They will leave you Homeless Even if you pay the rent in advance, pay the deposit (Thereby Consideration) and sign the contract and tenancy agreement (enforcing a contract), and all references gone through do not assume you can move into the property per the contracted date. They will give 24 hours notice before you rmove in date to the property and alert you that you CANNOT move in until 3 weeks time despite the fact you are ready to just pickup the keys. This is because they do not undergo their cleaning/maintenance check until the day before you begin your tenancy - despite promising they will clean the property and do maintenance checks more than a week in advance to ensure move in date (As I actually called multiple times to reiterate I move the same weekend and they promised it'd all be fine). This also makes me wonder whether they truly clean properties or perform checks on properties sufficiently before you move in considering they do this the day before... They do not offer any help/services, they lack empathy. I requested temporary accommodation because they have breached the deemed contract (I have paid for rent and also signed a tenancy agreement for a date). I am literally going to be homeless and their response was its not our problem and provided no solutions despite them breaching the contract. My suggestion would be to avoid Leaders at all cost. If not you must have a lawyer when dealing with Leaders as they provide illegal services and are willing to breach contracts. Leaders are an unsafe letting agency to deal with (Others may be terrible but they are at least follow the law). AVOID AT ALL COSTS.

Jack · 22 June 2022

★★★★★ 3/5

Google

I have been with leaders for 2 years. During this time I can’t even say the exact amount of property managers that I had to deal with, I would guess 5-6. Non of them were responsible, I always had to call them and remind them about issues in my property ( last year i didn’t had heating for 2 weeks during winter time) and then I met Rosey Turner (she was covering my property manager while he was on annual leave). She was so helpful and knew what she was talking about, I never had to chase her or remind her about anything, Rosey knew exactly what to do and how to do it. I hope one day leaders will have more employees like Rosey.

Anastasiia · 22 June 2022

★★★★★ 5/5

Google

Our property manager Rosey is always happy to help us out and sorts any issues we have very quickly

Leah · 26 August 2023

★★★★★ 5/5

Google

Myself and my partner just moved into our first new home, and it’s our first time using Leaders! They have made the process really easy and it was fast too! We adore our property manager Ciara Ryan! She’s super friendly and super attentive! She’s always available to answer my silly questions and help out with all of our worries!! Thankyou Ciara!! We feel very looked after with you around!

Kealan · 22 June 2023

★★★★★ 5/5

Google

Have just purchased a flat through Leaders in Manchester..Fantastic service especially Andrew who has been a big help throughout. Always returns calls and goes the extra mile to make sure all problems are resolved,A refreshing change from previous estate agents I have dealt with.

David · 23 June 2019

★★★★★ 5/5

Google

Great experience working with Aditi. She kept everything straightforward and stress-free while helping us settle into our home.

Sharvil · 16 September 2025

★★★★★ 5/5

Google

I have dealt with Michelle Warhurst of Leaders frequently over the last year or so and have always found her to be polite, responsive, professional and very helpful. She provides an excellent service to landlords. StephenPositiveResponsiveness, Professionalism

Stephen · 22 June 2021

★★★★★ 5/5

Google

The sales team at leaders have been very helpful through the whole process. Andrew who initially rang me about the property we’ve just bought has been only a phone call away and happy to help every time I’ve rang. We had a lot of issues with our solicitors and as first time buyers it was difficult understanding the process but Andrew was there to explain - more so than the solicitors. Great service.

Danielle · 22 June 2020

★★★★★ 5/5

Google

Leaders have managed my property for many years now, but the level of attention and support from Rosey since she has taken over, has been excellent. Phone calls and emails are answered quickly and solutions are found calmly and quickly to any of the inevitable issues that happen when you are letting a property out. Rosey has made life much easier for me and I've been very grateful.

Emma · 22 June 2023

★★★★★ 1/5

Google

If I could give 0 stars I would. My student sister has been moved into a property which had been falsely advertised. They have received the keys today only to find that it is mould invested, broken beds and basically vile living conditions. Two young girls who now potentially have nowhere else to stay and are due back in uni in 3 days

Izzo · 25 October 2023

★★★★★ 5/5

Google

I would like to thank Dan Baynham for going the extra mile to hand deliver our contract, going out of his way on the way home, excellent service thru’ out.PositiveProfessionalism

Jo-ann · 22 June 2022

★★★★★ 5/5

Google

Positive experience. When things needed doing they are quick to respond and explain next steps. Shout out to Rosey who was my property manager. Always happy to help and dependable.

A · 22 June 2022

★★★★★ 5/5

Google

Really appreciated all the support and information I received by Shannon. Recommend this agency

Rodolfo · 16 October 2025

★★★★★ 1/5

Google

This agency had me view a property, wait 4 days for negotiation on the offer and then a further 3 days and told me it was accepted. They gave me less than 10 minutes to make an account on their portal (Monday mid-afternoon) whilst they told one of their staff to put a deposit down and take the property whilst I did. Really unprofessional and incredibly disappointing.

Beth · 22 June 2023

★★★★★ 5/5

Google

We have Rosey Turner as our property manager and cannot fault her! She is an excellent communicator with all tenants in the property and keeps us up to date with any decisions the landlord has made regarding the property (fixes etc). She replies in a timely manner and seems always happy to help us with communicating with the landlords regarding our needs. Very happy with the service!

Lucy · 22 June 2023

★★★★★ 5/5

Google

Anna was really helpful when I rang up earlier to enquire about the referencing process because I'm self employed, she explained the process to me in great detail and made it easier to understand. I look forward to dealing with them more.

Alex · 23 June 2019

★★★★★ 5/5

Google

Shannon was really helpful when we were viewing houses

Iris · 13 June 2025

★★★★★ 5/5

Google

Midway through my contract my landlord changed and Leaders took over managing the property. Communication with Rosey, the manager for my flat, was quick and friendly, and problems were dealt with by professional and efficient contractors. She has also helped me out on a number of occasions after my tenancy ended with sorting out important bits of post that ended up at my old address. Thanks!

Ivan · 22 June 2023

★★★★★ 1/5

Google

Completely unacceptable! This agency is a joke! They booked the place I was supposed to view without even canceling our appointment, and I had to leave work early for nothing. On top of that, they sent me the wrong address for our meeting.

Panagiotis · 11 October 2024

★★★★★ 5/5

Google

Thanks to Michelle's help, we finally moved into the apartment of our choice!

Yiping · 25 October 2023