Leaders Lettings Manchester reviews

★★★★★ 5/5

Google

I feel that I need to make a positive review for the Manchester branch and in particular my account manager Rosie. Any queries that I may have are always dealt with in a swift professional manner. I recently asked Rosie for some information and she emailed the info back within minutes so well done!!

Phil · 24 November 2023

★★★★★ 5/5

Google

Barbara Marta Karwala is a great help! Great service! Thank you Barbara.

Abbie · 22 June 2023

★★★★★ 5/5

Google

Leaders has been our letting agency for a few years now and I can say without a doubt that it has been the best letting agency I have ever been with. A positive mention is to Ciara Ryan as our property manager her efficiency in getting anything we need sorted is amazing and always done in a timely friendly fashion.

Neil · 22 June 2023

★★★★★ 1/5

Google

Staff are all lovely and try to be very helpful but the general organisation and their online systems are useless. Initially moving in was a pain with everything they kept sending then re-sending to us. Then we kept getting sent new contracts to sign (about 10) even though we had been moved in for months. We also got emails saying we were £700 behind on rent which wasnt true and had to sort out with them

Jake · 22 June 2021

★★★★★ 4/5

Google

From a landlords perspective I will be honest Leaders seem to have dropped the ball in the last few years, high turn over of staff made communication hard (pre and post covid) I was close to moving my property to another agent. Daniel Binns may just have saved you one client, he is the most professional member of your team I have ever had the pleasure of dealing with. Please employ more team members like Dan!PositiveProfessionalism

Bmx · 22 June 2021

★★★★★ 5/5

Google

We have recently rented a property through Leaders, I’d recommend to anyone renting in the manchester area to use leaders and ask for Jake Calvert, he made the property viewing so easy and was very flexible to work around us and made it as comfortable as could be, he was very professional and courteous. As someone who has had a bad experience with previous letting agents, the staff at leaders made this experience so much easier!PositiveProfessionalism

Ben · 22 June 2021

★★★★★ 5/5

Google

We've just rented a property from Leaders. We had an issue with the referencing company not being at all clear about what they needed, but Chelaina talked us through the whole process and was very patient, helpful and encouraging the whole time. It was quite stressful for us and Chelaina was excellent at keeping us informed and passing information between everyone. Thank you Chelaina!

Chris · 22 June 2020

★★★★★ 1/5

Google

Leaders Limited (289 - 291 Deansgate Manchester M3 4EW) are bunch of Pathological Liars. As a Charity Group, we rented an apartment for our project staff, from Leaders (Deansgate Manchester M3 4EW). Unfortunately, they are unprofessional and unethical. Every communication that came from them were full of deceitful lies. They lie at every little opportunity without any shame. They have refused to return our deposit since November 28, 2019 that we left the property. They also made fraudulent claims for damages that never existed, which they said happened after we moved out of the apartment and they tried to claim it was our fault. They also lied that they reported the damage to the police, but have refused to give us the Police Crime Reference Number. Please, do not have any thing to do with Leaders Limited (289 - 291 Deansgate Manchester M3 4EW).

Bernard · 22 June 2020

★★★★★ 1/5

Google

Just an outright bad agency from the jump. Severely lacking in professionalism and simple courtesy to reply to emails since we've moved in. We immediately provided them with a list of damages/faults we only noticed after moving in (things they should've fixed before hand) e.g. completely worn/broken mattress which hurts your back, broken toilet seats, broken safety latches from windows, broken coffee tables etc...the list goes on. And after 2 months of constant chasing to get an update to get these things fixed, we've constantly been ignored and left in the dark. To make matters worse, even when losing electricity in the flat we sent an urgent call for help, and it's been a week and they've still not replied, even after a chaser to say we still need help. Just a pathetic agency. I HIGHLY recommend you not to let with them unless you're desperate.

Digi · 22 June 2020

★★★★★ 1/5

Google

I had an awful experience with Leaders Fallowfield but thought I'd give their Manchester branch a chance. We booked a viewing booked for yesterday at 2:30, walked 40 minutes to reach the property and arrived 10 minutes early out of courtesy. At 2:40 I called the office and asked where our agent was and the woman I spoke to asked if we'd had a conformation call in the morning. We hadn't, but we had previously had a conformation email and then had heard nothing to the contrary so naturally assumed everything was fine. She told us she'd speak to the agent involved and get him to call us back. 2 minutes later, *she* called us back and said that her colleague had told her he had emailed everybody who had viewings that day to cancel - I had received no such email, and regularly check my junk so know it wasn't in there either. I can't believe it's the policy to call for conformation but email for last-minute cancellations on their part anyway, a phone call would've been much more respectful and likely to get through. I do not believe the email was ever sent as I received the conformation email fine, and I cannot believe the guy who cancelled didn't even have the common courtesy (or guts!) to call back himself and explain. The lady asked if we wanted to rebook a viewing but I think this has made it clear that it won't be any easier dealing with this branch of Leaders and we have the luxury of time, so will avoid this company like the plague!

Rebecca · 22 June 2020

★★★★★ 1/5

Google

If the property you are interested in uses Leaders as the agency, I'd advise you not to take the property. They have been absolutely awful for us personally. We started our contract with Leaders 2 months ago. After recieving our inventory 3 weeks after our move in date, we gave them a list of things we needed to be fixed. This included a broken freezer door (fridge/freezer) causing all of our food to either freeze or become covered in water because the freezer was defrosting, a toilet that didn't flush properly, a bed frame that was really unstable and a mattress that had dog urine on it, all of which still haven't been sorted and we've had no response. After a month of living here, the toilet we'd told them about broke and flooded the flat. It took 10 phone calls to get hold of anyone and 4 hours later plumbers turned up to shut off the water to this toilet. They told us the reason the toilet flooded was the handle hadn't been fixed and was wearing something down that finally gave way. After the initial call out, we've heard absolutely nothing back. We've rang leaders at least every week and even gone into the offices, to which we found out the only thing 'on file' was the freezer door. Every time we have spoken to someone the response is always the same, 'who did you speak to last' and 'we need to speak to the landlord'... Are you contacting him via carrier pigeon? So, here we are, paying for a 2 bed 2 bathroom flat, where one toilet doesn't work because 'it's not a priority' and sat next to a urine stained mattress in our living room (we've now bought our own) that we aren't allowed to get rid of until ... 'they've spoken to the landlord.' This agency really needs to sort itself out.

Joanna · 22 June 2020

★★★★★ 5/5

Google

I had Joseph Kron looking after my property to be let He was very professional and delightful to Talk to and dealt with the issue s I had very efficiently I would certainly recommend him

Ramesh · 27 October 2024

★★★★★ 5/5

Google

Ms.Holly was very supportive and was completely understanding. I hope to work with her again in the future.PositiveResponsiveness, Quality, Professionalism, Value

Mohamad · 22 June 2022

★★★★★ 5/5

Google

During the most difficult time of restriction because of the covid 19 situation. Leaders have been extremely professional in terms of helping and assitanting at all times because we needed to be in communication about moving into the new apartment, we where able to get a virtual house viewing, sign documents. The only time we actually met was the day we went to pick up the keys. The experience was as if everything was normal even with the restrictions.

Jonathan · 22 June 2020

★★★★★ 5/5

Google

I've had an open on-going conversation with Michelle in the renewals team over the last couple of years regarding my current home and could not recommend her service enough. The transparency, understanding and effort I have received is second to none and I am very grateful and appreciative to have Michelle to speak with about any concerns. 10/10!

Emma · 22 June 2023

★★★★★ 5/5

Google

I am very happy with the support and assistance given to by Aditi when I was moving in and after. She's very helpful and responsive. Thank you so much.

Jennifer · 2 January 2025

★★★★★ 5/5

Google

The 5 stars are exclusively for Anna Scoffins who was super supportive throughout the 2 years I had a tenancy at a property managed by Leaders. She is very kind, responsive and helps as best as she can. She was the first person I met when getting the keys for the apartment and was a big help when leaving the apartment as well. Thanks for your help, Anna - wishing you only the best.

Rach · 22 June 2021

★★★★★ 5/5

Google

During my time dealing with Leaders, I found Lilli extremely helpful, she made our experience so smooth and never made us feel like we were asking too much. I would definitely recommend!

Mia · 10 November 2024

★★★★★ 2/5

Google

Found my perfect flat but it's been let down by a lack of upkeep on their end. I've waited nearly 6 months for REQUIRED maintenance that has only just been arranged. A broken toilet, microwave, freezer and front door handle. Found every reason not to do it until it was too urgent leave any longer; don't expect them to pull their finger out unless your place is on fire or something. That being said the only reason this isn't a 1 star review is that once it was an urgent matter, Mike sorted this out within a few days. But as previously mentioned, it should have not been left to get this out of hand. Their neglect led to personal injury and an unwarranted A&E trip so thanks for that lads. I recommend you don't enter a contract as optimistic as I was as it'll only lead to frustration and disappointment.

Martin · 23 June 2019

★★★★★ 1/5

Google

Awful, awful, awful. Especially from Katie. It’s clear her head is somewhere else when you talk to her. She hasn’t got a clue about property whatsoever and has been there a number of years... you’d think she was related to the manager or something, that’s the only reason she could still be there. I wish I had never rented through them as they are slow and don’t do their jobs well. The office has moved from down the Deansgate road, now they need a revamp of staff too.

Jennifer · 23 June 2019

★★★★★ 1/5

Google

Staff that don't know that building regulations even exist, don't know what basic household systems are. It was like talking to children (if they picked the phone up). Their contractors don't clean up after themselves. The condition of the flat when I moved in was absolutely appalling 1inch of dust under the beds. Furniture that was precariously placed or positioned to make it appear functional but was in fact broken and dangerous. Including 2nd bedroom bed, kitchen table and TV stand. I could only envisage that the agency is trying to hide the defects to escape a light inventory inspection. After that the tenant is toast and the tenant clearly broke the items. Got your number Leaders didn't work on me, lesson learned as a student. Took them months to provide a new dining table and 2nd bedroom bed. This was only addressed once my employer withheld rental payments. Lights left on in the flat after viewings. Unprofessional behaviour that you simply cant make up. Giving all the staff a P45 would be doing Manchester a favour.

Adam · 23 June 2019

★★★★★ 1/5

Google

Terrible renting experience!! The application fee and guarantor fee is higher than the average, but the service is very slow. The move in date has changed a lot. The whole process is slow. Only respond to my email after I send serious warning. After moved in for 40 days, still haven’t got the key for mailbox. In this case, I can’t receiver any letter or bills, which is really inconvenient!! And dishwasher and waster are broken, send them email for nearly a month (even told them face to face), still got no reply yet. Terrible terrible service, untrustworthy

Zhe · 23 June 2019

★★★★★ 1/5

Google

I have been a tenant for many years in different countries and by far this is the worst experience I ever had with a rental agency from the very first moment of our application. - Incompetence on the delivery of the keys - Incompetence presenting us the facilities in the building (they had no knowledge about crucial things about the apartment); - Inefficient way of working (after two inspections carried out in less than a month and well documented with pictures and notes from the same person, we got another email asking us for a third inspection with another person.) - Time of response from property management is extremely slow. It takes up to a month or longer to get some answers from people in the office. Every time I need to follow up via email or in person in the office to get updates. Really hope things get better. We are very disappointed so far.

Sabrina · 23 June 2019

★★★★★ 1/5

Google

ABYSMAL SERVICE FROM LEADERS MANCHESTER....... After initially contacting Leaders to market my property for sale, I was informed by the sales manager there would be no reason why my property shouldn't be advertised within the following few days....... The photos were already taken, all that was required was the advert putting together. The following few days came and went...... The following few weeks came and went...... Excuse after excuse, delay after delay, avoiding phone calls, blaming other people, etc, etc. After waiting over 3 weeks I finally received the advert for my approval. The well thought out, professionally prepared glowing description of my property..... 2 brief sentences..... one of which was wrong Zero effort from the outset, and couldn't really care less

Simon · 23 June 2019