Every review we hold for the Manchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleSo far I've had such a great experience with Leaders! Since our new property manager Ciara Ryan took over, anything we've needed in terms of repairs or help has been dealt with in such a fast and professional manner, which is actually rare for agencies, so I couldn't be happier with the service!
Aaron · 22 June 2023
Agent replied · 21 June 2024
Dear Aaron,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
Googleaditi was very very helpful with the move in process and her response was very prompt whenevr needed. lovely customer service. very happy with her
Pal · 19 December 2024
Agent replied · 25 December 2024
Dear Pal Mandviwala
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleJust wanted to say Leaders have done an ace job managing the property I was renting. Been in Manchester a couple years now and they were super helpful. Rosey the property manager was always quick to respond and knowledgeable about the property. Would definitely rent a property managed by them again. Cheers.
Malefic · 22 June 2023
Agent replied · 21 June 2024
Good afternoon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI spoke to Tom on the phone and he was very helpful and friendly.
Connor · 22 June 2022
Agent replied · 21 June 2024
Dear Connor Barry,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleThanks to Daniel Binns for helping me sort out a new matress, great service.PositiveProfessionalism
Emma · 22 June 2022
Agent replied · 21 June 2024
Dear Emma Rosen,
Thanks for taking the time to leave us a review , we appreciate your feedback
All the best, Customer Care Team
★★★★★ 5/5
GoogleJoseph Kron couldn’t be more helpful today. Called me out of the blue, great customer care and is now helping us in our search for a new property. Couldn’t recommend him enough!
Tom · 17 August 2024
Agent replied · 24 August 2024
Dear Tom Whitley
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleI'm a current tenant with leaders and they have the worst customer service ever. It may take weeks for someone to respond to your mail for a critical problem in your house. I don't recommend anyone to deal with them.
Hassan · 23 March 2024
Agent replied · 21 June 2024
Dear Hassan Salem,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 1/5
GoogleTerrible company - keep hold of deposit after vacating property in perfect condition. Then try and use if for improvements. Stay clear, especially Katie
John · 22 June 2020
Agent replied · 21 June 2024
We're disappointed to hear of the experience that you have had with us and our team in Manchester. We always aim to provide our customers with the highest level of service and treat them fairly throughout their dealings with us but regret that you feel this hasn't been the case particularly during the deposit release process. We're concerned by your comments and would like to have a better understanding of what happened but sadly we haven't been able to locate your tenancy record with us after inputting your name into our system. If you are happy to do so then when you get the opportunity please could I ask that you reach out to us on 01344758596. Kind Regards, Leaders
★★★★★ 5/5
GoogleI was really impressed with the service I got from Mateusz who was really helpful and supported me in reserving the flat that I wanted. Fast responses to my queries, and kept me in the loop and accommodated me in all aspects. Could not thank him enough!
Tamara · 13 April 2025
★★★★★ 5/5
GoogleVery helpful when looking for a property to rent. Jack was very knowledgeable about the area and took the time to assist with my needs. Would certainly recommend!
Joshua · 23 June 2018
Agent replied · 21 June 2024
Joshua Davies, we are glad we could help!
★★★★★ 5/5
GoogleI lived through this agency for a few years, I can't criticize because they were always attentive to me, I was always well treated, unfortunately I left because the landlord put the house up for sale... I hope you continue your good work... good luck and see you one day....who knows
Bruno · 22 June 2023
Agent replied · 21 June 2024
Dear Sabatier Tuga
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHave been a client of Leaders and their predecessors since 1987 and wouldn't dream of taking my business elsewhere. Leaders provides a very professional service and my current property manager Zaria Dill Spence couldn't be more prompt, efficient and courteous in dealing with maintenance and repair issues or just general enquiries.
Lester · 22 June 2023
Agent replied · 21 June 2024
Dear Lester,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleI've been with Leaders for 12 months they've been nothing but helpful especially my property manager Rosey Turner who probably groans In fustration every time she hears my name, especially when I mention the word kitchen or electrics. She's been endlessly patient and deserves a medal for putting up with my nonsense. Thanks for your forbearance during the last 12 months.
Theresa · 22 June 2022
Agent replied · 21 June 2024
Dear Theresa ,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 4/5
GoogleI have been a landlord with Leaders for over 20 years now and have experienced few issues. Where issues have arisen, these have dealt with in a timely manner. Dealing with the same person for so many years (Jayne Dowse) has made the whole process of being a landlord easy.
David · 22 June 2023
Agent replied · 21 June 2024
Dear David Sleep,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleDominic Poli and Christianna Petrichou have been an absolute delight to work with from start to finish. I rented a flat in Manchester and they've helped me every step of the way, with Dom even going as far to post some things to my new address when I moved out. Thank you guys! I couldn't recommend Leaders more highly :)
Scott · 22 June 2022
Agent replied · 21 June 2024
Dear Scott Stockdale,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 1/5
GoogleI have never seen a customer care service so poor in my life! they don't pick up and even a call back you don't receive and when you want relevant information they cannot even provide! i asked for simple bank details, that i needed urgently and they couldn't provide for days and they don't even seem to care! its really sad to think that i'll be renting with them for the year. i'm actually fuming
Slay · 23 June 2017
Agent replied · 21 June 2024
Hi there. We are really sorry that you feel this way. We always strive to provide a high level of customer service and apologies if you feel you didn't get this. If you'd like to discuss this further, please don't hesitate to email customerservices@leaders.co.uk
★★★★★ 5/5
GoogleHaving dealt with Leaders professionally for several years, I can only praise the way the property management team operate. They are efficient and very easy to work with. I would strongly recommend Leaders from a contractors perspective. It should be noted that team members, Rosie, Danny, Anam and Jayne are very experienced and always available to resolve issues promptly.
Karim · 22 June 2022
Agent replied · 21 June 2024
Dear Karim,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHad the best experience, all thanks to my agent Aditi Chauhan. She made the entire process extremely hassle free. Would recommend to everyone
Purva · 19 November 2024
Agent replied · 10 December 2024
Dear Purva Jain
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 3/5
GoogleThey are helpful but don’t like picking up their phones and overall, efficiency in communication.
Anna Scoffins was the last person I cooperated with in order to reconcile my account with the agency and she was the only one that took upon helping me out, before that I got transferred and dead ended.
N · 22 June 2020
★★★★★ 5/5
GoogleAlways a positive experience working with Leaders. Have been dealing with Rosey and Anam regularly over the last three years and they are extremely helpful and professional. They clearly care about the properties they are responsible for and will always go the extra mile to get issues resolved.PositiveProfessionalism
Andrew · 22 June 2023
Agent replied · 21 June 2024
Dear Andrew Windsor,
Thanks for taking the time to leave us a review , we appreciate your feedback
All the best, Customer Care Team
★★★★★ 5/5
GoogleOur property is let by Leaders, There has beeve been a few issues with the property recently. Our new property manager, Zaria Dill-Spence, has been absolutely brilliant at solving these issues, promptly and without any problems. Keep up the good work Zaria. Cheers and best wishes to you
Roop · 22 June 2023
Agent replied · 21 June 2024
Dear Roop,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleDaniel Binns was really helpful and solved our problems quickly
Eleanor · 22 June 2022
Agent replied · 21 June 2024
Dear Eleanor Dunn,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Joshua Simms
Head of Property Management
★★★★★ 1/5
GoogleUsed their services as a landlord, very disorganised with poor communication.
Have used other branches and they’re not this poor, it is clear management isn’t enforcing the company ethos.
Jenny · 25 July 2024
Agent replied · 24 August 2024
Dear Jenny Fisher,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleAs a property maintenance company I cannot fault the work from this estate agent and my main dealings with Melika and it’s always been pleasant and stress free also great communication highly recommend using this estate agent
Carl · 22 February 2024
Agent replied · 21 June 2024
Dear Carl Bygrave
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.