Leaders Lettings Manchester reviews

★★★★★ 1/5

Google

Went for a flat viewing 7 weeks ago with Leaders to a property in Media City where there was a mould issue in the bathroom, I was assured multiple times during the viewing this would be sorted before a moving in date and also work to be done to make sure this does not happen again. The day before moving in, after they first made sure that all monies and fees had been paid, I was informed "due to been let down by contractors" the mould and damp was still there. I was then assured this would be sorted as quickly as possible. Once I had (against my better judgement but due to no other living arrangements) moved in I found various other issues. The flat had not been thoroughly cleaned, I found drug paraphernalia, dirt, grime, damaged fittings and I was supplied the wrong key to my post box. I ended up cleaning as much as possible myself as I did not want to wait a few days and had no faith in Leaders cleaning abilities. A week after moving in and after emails going unanswered I still have no clue on when the bathroom ceiling is been sorted and a replacement post box key will be supplied. Utterly disgraceful that Leaders push someone to still move into a property when it is in this state and the complete lack of communication from them regarding a resolution. Have sent another email today hoping for a response back. If not I will be taking this further.

Dan · 23 June 2019

★★★★★ 1/5

Google

Absolutely farcical experience with these guys. Unprofessional and uncooperative from the first to the last second. Seriously. This is the first time I’ve ever felt compelled to write a review about anything or scream from the rooftops about how much you should stay away if you don’t want to deduct precious years from your life due to rising blood pressure. 1) I was given an incorrect address for my new apartment; it was printed incorrectly on all documents and tenancy agreements. This meant I had set up bills/internet/council tax to the wrong address. I had to provide proof to Leaders that they had given me the wrong address by asking my next door neighbour what our postcode was! Apparently the landlord had provided them with the wrong address for the years they had let the property... 2) When I moved in there was no hot water and a window was stuck open. They didn’t fix the window for 4 days which meant at one point I had to sleep round at my brothers house because it was so cold. 3) I was accused of tampering with the hot water meter while I was out of the country and threatened with having to pay the invoice if it “happened again”. Never mind the fact I had to have an engineer come out 3 times to actually get it to give me hot water consistently. 4) When I notified them I was vacating the property and asked for a tenant reference they flat out ignored my multiple requests. The only way I was able to get a response was by refusing them entry for a flat viewing because they only gave me 12 hours notice at which point I had someone on the phone immediately offering to do the reference. 5) I moved out of my apartment 9 weeks ago at time of writing and I still have no idea when I’m getting my £900 deposit back. Dodged emails and phone calls on the matter. I had to eventually raise a dispute with the deposit scheme at which point the first bit of communication I got from Leaders was on the dispute deadline where they informed my a TV unit was missing from the apartment even through you can see it’s in the storage cupboard in the photos. Feels like Leaders do everything they can to further the stereotype of awful letting agents asking for £300 in fees then sitting on their hands while the phone rings and emails pop off. Avoid at all costs.

Matthew · 23 June 2019

★★★★★ 5/5

Google

I just wanted to write a review in relation to the property management team at Manchester. In particular to Mike, Katie & Chelsea. I've worked for the office for over 15 years covering a range of duties from end of tenancy cleaning to property maintenance. I've seem the team change over the years but have found the current format works perfectly. The jobs sheets sent are clear and layout exactly what is required of me. Any queries I have are answered quickly via the telephone and confirmed via text or email. The new office layout and setup seems to work far better, I can speak to the whole team if needed and keys are to hand and signed out with ease. Here's to the next 15 years of working together in partnership. Thanks

Jay · 23 June 2019

★★★★★ 1/5

Google

This has been the worst letting experience I have had. After receiving notification that I had left the property in an excellent condition, I am still waiting for the release of my deposit after moving out six weeks ago. I have contacted the office via email 5 times since the 10th July and have still yet to receive a reply to any of my messages and I have been fobbed off when I've called. I have been forced to go through the dispute process with the tenancy deposit scheme to get my money released (which will take yet more time). In terms of fees the agency is overpriced (A reference costs £50). I extended my tenancy by a month, I was charged a £72 tenancy renewal fee for a month and my rent was increased by £41 for that period. It is worth noting that the property was then advertised for the price I'd been paying all year, so clearly the £41 increase was just an opportunity to fleece me. During the tenancy I contacted Leaders to request the property be painted (it clearly hadn't been for a while) or if I could paint it myself. I had a brief non-committal response to this but this was never resolved. The staff based in the office are friendly enough to speak to but customer service is clearly lacking, All in all a really frustrating experience with an agent I will never use again. There are much better agents in Manchester, use one of these instead and avoid Leaders at all costs.

Peter · 23 June 2019

★★★★★ 5/5

Google

Had a great experience with the keen assistance and prompt service provided by Aditi Chauhan. Seems to be a very customer oriented soft spoken girl. Thanks again for helping me @leaders!

Durva · 19 November 2024

★★★★★ 4/5

Google

Zaria Dill Spence was very efficient, swift response.

Lahja · 22 June 2023

★★★★★ 1/5

Google

How you have any clients is beyond me. Barely can get through to the branches (Manchester or Fallowfield). Once you get through the person answering is absolutely clueless. Cancelled a viewing booked 5 days ago- drove there for many miles and got there earlier- rang to check if the estate agent is coming and turns out our viewing has been cancelled without our knowledge. Shocking service.

Navid · 22 June 2022

★★★★★ 5/5

Google

I have gave this 5 Stars because I thought the service I received from Pippa was excellent. Her communication skills were great and she was answering my questions before I’d even asked them! She knew everything that I needed to know and was very knowledgeable. I have came away feeling confident that I can recommend both Pippa and Leaders to friends and family.

Margaret · 23 June 2019

★★★★★ 5/5

Google

I got through to an advisor who was able to go above and beyond for me; Melika. She was extremely understanding, called me back and is really doing everything to get the problem resolved. Great experience with her and great customer journey with her I really appreciate it

Henna · 24 December 2023

★★★★★ 5/5

Google

I have been working with Leaders Manchester for the past few years and find the staff and management a pleasure to work with Every day myself and my lads are greeted with a smile and the staff always go out of there way to give us as much information about the jobs we are to carry out The management team are very approachable and always listen to any problems that we may have when carrying out maintenance in the landlords apartments Hayley and Claire treat the contractors as part of the team which helps my business run smoothly. I know in business you cant please everyone but one thing i do know is that the Management and staff at this branch do there best every day to accomplish this Darren Pritchard Managing Director Taurus Property Maintenance

Darren · 23 June 2018

★★★★★ 1/5

Google

Worst experience ever. All they want is money. Waited my parking fob for months and according to my reception they never receive any requests from this agency, I have to send so many mails and phone calls to just get the parking fob. Moved out the flat and have someone taking over me. Agency said this is a brand new contract and asking for more money for my flatmate who are still stay in. No giving back my deposit as they want to charge again to my flatmate for check out fee where she does not even move out the flat. Let's see how long till I get the deposit back. Avoid them if you can!!!!!!!!!

Stella · 23 June 2018

★★★★★ 1/5

Google

Worst experience letting a house after years renting. Almost no complaints were sorted due to landlord not agreeing to the repairs. Deposit took more than a month to be paid back and they wanted to charge for really small things as "leaving an umbrella in the apartment". Greedy. They charge for the referencing!!!!!!!!!!!!! Another 25 quid that they will take from you. After leaving the apartment several items were still not repaired after half a year of contractors and complaints made. Only after contacting the council they thought about doing repairs in the house. One payment made was wrong by 3 pounds after year and a half living in the property and they wouldn't stop calling me from the credit department (for that they are really quick). When the complaints are urgent and with no need of landlord approval they sort them out quickly tho.

Enrique · 23 June 2018

★★★★★ 5/5

Google

I rented the property for 10 years unfortunately the landlord sold the property resulting in me having to find a new place. I was always happy with the service Leaders provided, especially from Rosey Turner and Megan Farnell who where very understanding of my situation and supported me all the way through this stressful time.

Dawn · 22 June 2023

★★★★★ 5/5

Google

I rented a one bed with Leaders. They made the whole process so simple and efficient. The service was amazing and I even got a little live in gift! Highly recommend

Zara · 27 October 2024

★★★★★ 1/5

Google

I don't know where to start; they are literally the most unprofessional organisation I have ever come across. They lost my inventory and have attempted to charge me for damage that I'd made them aware of in writing. Also, when I provided proof of a key deposit I was asked to pay (when I requested a second set of keys) they have been dodging my calls to avoid returning it. I assume they're waiting for me to give up trying to get it back. I have never come across an organisation so lazy. If I was a landlord I would not list a property with them, and as a former tenant I would advise anyone who is thinking of renting one of their properties to think again. If you do rent with them, make sure you keep copies of everything. DO NOT TRUST THEM.

Anthony · 23 June 2017

★★★★★ 5/5

Google

Leades are a fantastic agent in Manchester. The girls in the office always go out of there way to help everyone with a smile on there faces. They make moving to a new property a breez and with there help and wealth of knowledge make our lives so much easier and stress free. I would always recommend leaders to everyone I know I have been with other agents in Manchester and nothing compares with the care that leaders have for there tenants.

David · 23 June 2017

★★★★★ 1/5

Google

The worse estate agent that I have ever had to deal with from; ridiculous fees throughout the tenancy, not showing up for appointments, trying to over charge for deductions from our deposit when we moved out. They were rude and insulting with correspondents to myself. It has taken 3 and half months to get our deposit back. Thankfully the Tenancy Deposit Scheme found in our favour in regards to the charges. I will never even consider purchasing, selling or letting any property associated with this company in the future.

Andrew · 23 June 2017

★★★★★ 1/5

Google

I have never experienced a customer care worse than this. They did not let me the property in the agreed date, because two days before the agreed date they found that the EPC was missing. I understand that mistakes do happen, and I hoped for the constructive solution. But instead of solving the problem ASAP and specifying the date I can move in, they keep saying that they are arranging the EPC with contractors delaying the move in date for more than a week already. I searched how long does it take to get the EPC, and a number of contractors offer to provide it within 48 hours of ordering. However, they were very fast in charging the admin fees, without any delays. Moreover, the property was advertised as furnished, though in reality it turned out to be unfurnished. I asked if at least some furniture can be provided but I did not get any specific reply. I rented several times before, and I could not even imagine that such an attitude to a customer is possible in such a large agency.

Andrey · 23 June 2017

★★★★★ 1/5

Google

Worst experience ever. Have shifted out for more than 4 months, yet a haven't seen a single pence of my deposit. The reason given is that the current tenant (my previous flatmate and her friend) has not signed the contract eventhough they have lived there for 4 months. How ridiculous is this? I have asked my previous flatmate and she said the agency gave no hint regarding contract signing. I don't understand why my deposit is linked to their contract. Don't ever rent from this agency, they do not answer calls or reply to emails. When they do, they never call you back. I have been calling multiple times and travelling down to Manchester personally only to be turned away! Very poor customer service!

Kaithlyn · 23 June 2017

★★★★★ 5/5

Google

Amazing help from grace. Was struggling with finding a property as this is new to me and all my questions were answered by her very quickly. Super helpful thankyou!

Molly · 10 November 2024

★★★★★ 5/5

Google

Not used Leaders before but as a first timer, they have been great! Anna was and still is super helpful and has put up with my constant questions! That in itself deserves a medal! Quick to resolve issues with the apartment (cant work the heating etc) and keep me up to date with info. Can't recommend them enough! Thank you guys!

Danielle · 23 June 2019

★★★★★ 1/5

Google

We have many properties rented out with Leaders who think nothing of raising their fees / commission without telling you and genuinely offering probably the worst customer service I have ever had the misfortune of experiencing. We now have many complaints running with the Ombudsman after their official complaints team did not even bother to reply in a final response as set out in their complaints handling procedure. Please stay well clear of them!

James · 22 June 2020

★★★★★ 5/5

Google

Ciara Ryan was super helpful

Adrian · 22 June 2023

★★★★★ 5/5

Google

Anam Farooq manages the property that I am currently living in ; She is honestly heaven sent, every and any issue that I have reported to her has been resolved or is being looked at, she's very quick with responses, super empathetic and always ready to help with solutions which I really appreciate!

Sahida · 22 June 2023