Leaders Lettings Manchester reviews

★★★★★ 1/5

Google

Horrid. Broken things upon arrival. Doors missing handles and windows that wouldn’t close. Hot water never worked properly and the sofa was snapped at it’s base. We raised concerns multiple times to them and nothing was done. If you are considering using them please don’t avoid their properties like the plague. They fill flats without in person viewings so you can’t see how bad the place actually is. They play on the crazy Manchester housing market for this. They have end of tenancy cleaning fees which aren’t even legal anymore . (Tenancy fees act 2019) suggest reading it because they will try get every penny off you. Subtracting from a deposit for damages etc with evidence is fair enough but they hounded us to hire a private cleaner. Please avoid there are good agency’s out here in Manchester or Leeds that will help you these guys take weeks to respond and want nothing but money.

Becca · 22 June 2023

★★★★★ 4/5

Google

I don't normally write reviews and i'm always reluctant to, but my property manager, Anam Farooq, has been simply exceptional; i've had a fair few issues with my flat during my tenancy, and she has always been accommodating, prompt, keen to check-up on anything that i've raised, regularly offers other suggestions if certain ways of doing things don't work out, generously taking ownership of issues instead of leaving me to take actions - and quite simply very nice to deal with and always so polite. She's a great credit to Leaders!

Sam · 22 June 2023

★★★★★ 5/5

Google

I spoke to an agent this morning, Zaria, as I noticed that, even though my rent had been paid, it was showing as in arrears on the Leaders portal. They were massively helpful and immediately put my mind at ease as I am autistic and was having a great deal of anxiety due to the negative impacts this might have. However, they were able to very quickly resolve the issue (in less than 10 minutes from completing the call) and they ensured that I was updated immediately. They were very friendly and reassuring and knew what to do immediately. Whilst problems may, of course, occur now and then, I have never had anything but swift resolutions to any that arise and this was no different. Thank you so much 😊

A · 22 June 2023

★★★★★ 1/5

Google

Made the mistake of renting a flat managed by Leaders Letting & Estate, we've had an emergency situation regarding an extensive leak and electrical fires for the past month with mould growing on the walls which has been dealt with abhorrently by Leaders Letting & Estate Agents. Landlord and myself have been trying to push them constantly, Sandra forgot to issue a case number and they operate with entirely zero accountability or care. Avoid at all costs unless you want to be treated with extreme negligence!

Danny · 22 June 2023

★★★★★ 5/5

Google

Leaders have been fully managing my two properties for over 7 years now. Initially I was actually managing both properties as I did not have one point of contact at Leaders and things were not getting done. Tenants had issues that were not being looked at or being resolved and I therefore liaised direct with the tenants in order to get things done. However, since Rosey took over the management of both properties it has been a godsend. She carries out her work as if the properties are actually her own. She goes out of her way to do things to the point that she has worked after hours conscious of the fact that an issue needs resolving before the weekend. Even on the odd occasion when she has been off work she will still arrange for your queries to be dealt with by someone else. She is also a very good remediator having resolved many complicated issues quickly keeping all parties happy. A truly professional and amiable person. If Rosey had not taken over the management of my properties, I would have taken my properties to another managing agent.

Shamaz · 22 June 2023

★★★★★ 1/5

Google

As a tenant of Leaders Letting agency, the experience with them has been deeply frustrating. The moment you walk into their office, you are hit by an overwhelming sense of smugness emanating from most of the men in the office. When we first moved in, we had to battle with them over a simple request for an additional fob. We were only given one fob despite being two people, and they were completely unhelpful and only relented once we used the right legal terminology, indicating that we know our rights. This should have been a warning sign for what was to come. Throughout our tenancy, Leaders would use the landlady as an excuse to be unhelpful and unresponsive to our requests. It was clear that their strategy was to respond to every request with obstruction in the hopes of disincentivizing us from reaching out. I regret not taking more before and after pictures and gathering evidence during our tenancy because when we left, Zaria Dill-Spence, one of their agents, as well as the landlady, made spurious claims in an attempt to claim most of our deposit. Fortunately, the dispute body found mostly in our favour. Their claims were either entirely incorrect or deeply exaggerated, and appeared motivated by greed. I would strongly advise future tenants to never trust Leaders and to make sure they document everything. It's a shame that agencies like this are allowed to operate, and I would never recommend them to anyone.

Yaniv · 22 June 2023

★★★★★ 5/5

Google

We've been with Leaders for just under a year and it has overall been a great experience. Any flat issues or queries we've had, have been adequately addressed and we've been kept up to date about any required fixes and works in the flat. Our property manager - Rosey Turner - in particular has been excellent with all communication and support. She is always extremely helpful and responsive on all queries ranging from pressing flat issues to managing contractors to general questions about the property or contract.

Eugene · 22 June 2023

★★★★★ 5/5

Google

I've been renting through Leaders for nearly 6 months and everything so far has gone really smoothly. Moving in couldn't have been easier, we signed all forms online ahead of time which was pretty straight forward, and collected the keys on move-in with no problems. We were a bit skeptical of the 0 deposit schemes that were being offered but Leaders were great in negotiating with the landlord to agree a standard deposit and kept our deal moving quickly. Since moving in I have been dealing with Ciara Ryan and she's been really helpful with fixing the occasional issues we've had in good time. We moved in on pretty short notice which I think meant a few of the things we flagged on our inspections weren't fixed before moving in, but Ciara has worked through them with us in the past few months to get everything fixed and now the flat is in great shape. Looking forward to the next few months and hopefully a smooth renewal next year.

Dan · 22 June 2023

★★★★★ 4/5

Google

I’ve been renting my property out with Leaders for 5 years now. Initially, the management of the property was a little inconsistent but over the last couple of years that has completely changed. Under the hands of the capable and professional Rosey Turner, I know that any queries or concerns will be dealt with immediately in a friendly and efficient manner. I can’t see how the property could be better managed. All the legal requirements are managed and well documented so I don’t have to spend any time on maintaining the property myself. The portal that Leaders now have in place with all the property Information and finance works very well and is easy to navigate. I am extremely pleased with service that I am currently receiving from Leaders and would be happy recommend them to anyone.

Karen · 22 June 2023

★★★★★ 5/5

Google

I rented in Manchester for over 7 years and was with Leaders for the last 2 of those years. They have been the best letting agent by far out of the various different companies I've rented through. The move in process was smooth, maintenance and communication was excellent during my tenancy, renewals were fair and the moving out process was smooth as well with my deposit returned swiftly. Rosey in particular is incredibly helpful. I had a pretty negative opinion of letting agents but Leaders have been the exception.

Russell · 22 June 2023

★★★★★ 4/5

Google

This is my first time renting a house with Leader. They are very professional. My property manager Ciara Ryan is very efficient, helpful and diligent. I am impressed by their services.

Rebekah · 22 June 2023

★★★★★ 5/5

Google

I rented from leaders. Ciara was the person who helped me out and was always there for any issues. Great customer service, polite and helpful. Thank you for a great experience

Karl · 22 June 2023

★★★★★ 5/5

Google

We were with Leaders for a while and they were helpful. Michelle Cummings was particularly helpful, she was friendly, efficient and always tried her best to sort out any queries.

Felicity · 22 June 2023

★★★★★ 5/5

Google

Leaders have been the best letting agents I've had so far. My property manager Rosey is super friendly and has sorted any issues I've had within 24hrs. Thank you Leaders!

Patti · 22 June 2023

★★★★★ 5/5

Google

I have been renting with Leaders since the end of last year. They have made the process of renting my first flat super smooth and easy to do. All documentation was processed quickly and painlessly, and Zaria dealt with my queries and maintenance requests in a highly professional and efficient manner. I would definitely recommend Leaders to anybody, and who knows? I'll might be back renting or purchasing with them in the future. Great company to deal with.

Aiden · 22 June 2023

★★★★★ 1/5

Google

Showed photos of a flat which did not represent the actual state of the place at all. Gone to move in and there’s mould everywhere and on the furniture. Beds and sofas broken, filthy carpets. And they have the audacity to charge £1100 per month?! The property is unfit to live in and they have given it the green light. Zero respect or thought for tenants - DO NOT USE THIS LETTINGS AGENT.

Jack · 25 October 2023

★★★★★ 5/5

Google

I would like to mention that Michelle Cummings has been nothing but helpful with any issue I have had, always providing useful information and always willing to go one step further to help! Nothing is too much trouble for her.

Pat · 22 June 2022

★★★★★ 5/5

Google

I’ve worked with the Leaders property management for a few years now and they are always excellent. Our current account manager George is no exception, he has gone over and above to help with the transition of tenants during a tricky lockdown period - thank you.

Hollie · 22 June 2021

★★★★★ 5/5

Google

Rosey is a great property manager. Always polite and profeshional and does all she can to help with any issues that come up.

Jay · 24 November 2023

★★★★★ 5/5

Google

Thank you leaders and Dominika for helping me with my enquiry regarding renting properties. You are star!

Ben · 14 December 2025

★★★★★ 4/5

Google

Leaders have been good to us. There was always someone to respond to our queries and Rosey has been very proactive and efficient in dealing with our checkout which was very important to us. I do recommend it.

Mamadou · 22 June 2022

★★★★★ 5/5

Google

I am a first year uni student sorting out a house for next year, the staff I have spoken to on the phone have been incredibly helpful every question I've asked they've known, they have been very patient and supportive. Overall I have had a nice experience with the agency.

Jessie · 19 November 2024

★★★★★ 5/5

Google

I’m very happy with Leaders service all the way from purchasing to letting, along with rental renewal service. Ash from letting team put my flat on the market and within 1 week, it let agreed. Then the renewal team, Michelle, is also very professional. She listened to the customer, understood both landlord and tenant situation, negotiated with both parties and helped us to meet the agreement. Happy to stay with Leaders from the time being.

G · 22 June 2023

★★★★★ 5/5

Google

Great Service. Michelle Warhurst was so professional in all her dealings. She comes highly recommended.

Adeolu · 23 March 2024