Trusted Agent profile · Manchester
★★★★★
617 reviews across 1 platform
289 ????? 291 Deansgate, Manchester, M3 4EW
Leaders Lettings's office in Manchester, at 289 ????? 291 Deansgate, is rated 4.0 out of 5 across 617 reviews on 1 platform, including 617 Google reviews rated 4.0.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
GoogleGrace was amazing , professional throughout the process and was even quick to sort and error that was made by myself . Made the whole process seamless.. THANK YOU GRACE!!
Dear Will Goodwin Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExcellent service from start to finish - especially Aditi. Highly recommend Leaders!
5/5
GoogleI spoke to Lilli rose regarding a property and she was very helpful and understanding, went the extra mile for us even when she didn’t have to!
Dear Raiyah Hoskison Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had such a great experience with Domi! She was friendly, knowledgeable, and incredibly patient throughout the entire letting process. She kept me updated at every step and made everything feel easy. Couldn’t have asked for better service. Highly recommend!
Dear Harriet, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleJoe was great when dealing with myself and the potential letting of my flat. He listened, understood my situation and acted professionally at all times
Dear Tim Parsons Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleCame into partnership with Leaders couple of months ago and I must say so far so good. I was really impressed with their professionalism especially during the pandemic Time. I would like to say thank you to George to step in to sort out my issues in the new flight and to get things sorted in a timely manner. In a whole Leaders are very friendly and professional!
Hi Mizz Maxwell, Thank you for the great review of our Leaders Estate Agents Manchester team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
1/5
GoogleAbsolutely shocked by their services.I am extremely disappointed with the services provided by Leaders Letting Agents. We moved into a new flat three weeks ago, and it has been a frustrating experience. They promised to provide us with a second key fob, as we are two tenants, but we have only received one so far. Additionally, the extractor fan and exhaust fan are not working, there is a faulty switch and light, and mould is growing on the windows. Despite both a contractor and a representative from the letting agent visiting to inspect these issues, nothing has been done to resolve them. Furthermore, during the viewing, we were told that a TV cabinet and wardrobe would be arranged for our room. However, now they claim that we needed to have this explicitly mentioned in the agreement or the offer, which was never communicated to us at the time. The lack of responsiveness and accountability is unacceptable, and we feel let down by their poor service.
Dear Abhi Nand, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
2/5
GoogleIncredibly poor lack of communication throughout the letting process! We are moving in next week, but have had to at every step of the way chase the letting agent for basic information, such as simply confirming whether or not the landlord had seen our bid for the property. To confirming that they received details, that we had passed tenancy inspections, and with 6 days to go we don't have a tenancy agreement or the details to pay the deposit! The team don't answer the phone or emails, when they do, they practically invent the information on the spot just to get you off the phone. Other reviews have said all they care about is money, honestly I dont think they care full stop. The fact that we have had to chase them to do their jobs just to get them to take our money is insane. If your thinking about leaders, I would say think again, for tenants, for landlords, it's an agency that is either heavily understaffed or just stupidly bad. Edit: after phone call number 7 over the last 3 days we finally got through! The Lettings team doesn't pick up the phone, so what you need to do is call sales or the property management team, explain the situation and be put directly through. Also leaving a voicemail does nothing, they don't listen to them.
Dear Alex Butler, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleAditi has been so helpful throughout out our letting process. Was proactive and supportive. Very grateful for all Aditi's help. Couldn't recommend her enough.
Dear Rebecca Russell Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleReally struggling with communication with Leaders. We are not currently satisfied at all with the service we have been receiving for the last 18 months +. I may take this review down if service improves but currently we do not recommend. It's starting to reflect poorly on us with our tenant who is living with unresolved repair work and overdue checks. It's also a bit of an administrational nightmare and takes up way too much of my time (we pay full management fees).
Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you or alternatively contact the local team in Manchester and they will be happy to discuss this with you further, Kind Regards, Customer Care .
5/5
GoogleI've had really good experience with Leaders - Manchester branch, especially Michelle Warhurst and my property manager Rosie Turner, both are very helpful when dealing the issues and the renewal of my apartment. quick response and reliable, I am very grateful for!
Dear Pui Pui Wan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThis is second time I am using leaders as a landlord to rent property out. The team at Leaders are outstanding. My first line of contact,Shaun and Aditi,guided me every step of the way and provided helpful information from finding tenants …
Dear Tassawar, We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleAll the issues are sorted out very well and staffs are understandable. I would like to mention staff Michelle Cummings was very helpfull and cooprerative. She solve all my issues regarding rent renewal agremeent in a good communication.Thank you.
Dear Saritha Chothe Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI really wanted to thank Barbara Karwala she really helped me with a issue that I was struggling for more than a month ,she is very fast and genuine. Thank you
Dear Sijo Vargheese Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleRent out properties that are deemed structurally unsafe, "fix" huge holes in external walls with expanding foam instead of enforcing landlord to complete the correct structural work.
Dear Maxine Cassidy, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleGreat! Super smooth move in process for the flat we are renting. Aditi was amazing, always super helpful and communicative! Thank you so much!
Dear Isabel O'Rourke Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleCouldn't have asked for a better service when moving into our new flat. Professional, friendly and unbelievably prompt! Highly recommended. Update: We've had services provided to us by Leaders for 2 years now, and they've always been excellent. Recently we've been dealing with Michelle Cummings who has been incredibly help and patient answering our many questions! Thank you so much Michelle and the Leaders Team :)
Dear Ramona Naicker, Thank you for the great review of our Leaders Estate Agents Manchester team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleMany thanks to Rosey Turner at Leaders for her dedication, determination, commitment and tenacity in helping to drive the resolution of ongoing queries. Her totally professional approach is very much appreciated - probably the best service we have received during our 15 years of doing business with Leaders.
Dear, Bob Haworth, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleLeaders have been managing my property for years. They provide a consistently great service. Rosey is thorough and quick to respond to problems. When she says she is going to do something, she always does. I feel confident knowing that she is there to sort out any issues.
Dear Jane Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThanks to leaders . It was an absolute pleasure! From our initial conversations and throughout the whole process, Michelle Cummings Marla was professional and highly knowledgeable she was so helpful throughout the process for my tenancy agreement . I strongly recommend leaders .
Dear Theo Dore Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMichelle Warhurst has been our point of contact with Leaders for 4 years now, always very lovely and informative. Highly recommend.
Dear Ben Wilson Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI've been in contact with the Leaders Manchester branch for the past two years, and it's been a very good experience. Mrs Michelle Warhurst has been always responding to my emails quickly and with a high level of professionalism. Highly recommended!
Dear 巩永庆 Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have use Leaders for years, and the service has been brilliant, apart from a few accounts issues which were sorted quickly. A massive thank you must go to Rosey Turner, my property manager, who is quite simply brilliant !! Thank you Rosey for everthing you do.
Dear Jon, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSince taking over the management of my properties Rosey has been extremely helpful and efficient. I feel my best interests are being met and I have much confidence in her. She is always very pleasant and responds promptly to my messages every time. Thank you Rosey!
Dear Paul Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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