Every review we hold for the Manchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAditi has been fantastic throughout the process of getting our new home. She made everything smooth and stress-free, always helpful and quick to support whenever we needed. Highly recommend!
Chirag · 16 September 2025
Agent replied · 23 September 2025
Dear Chirag Patel
We greatly appreciate your 5-star review and the time you took to share your experience with Aditi. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI have had a great experience with this letting agency . My property manager Rosey has been helpful from the start , any questions I needed answering were answered and she always responded in a timely manner .
Rosey has been great and has been understanding when any issues were brought to her attention , always took time out to explain things . Thanks again !
Cheyy · 22 April 2024
Agent replied · 21 June 2024
Dear Cheyy X
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHaving been with Leaders for a number of years as a landlord, I cannot speak highly enough of one of the property managers
Anam Farooq
Anam has been superb, always responds quickly to any queries, actually returning calls when she says she will !! and acted as an excellent mediator between myself and my tenants when needed. I have always found her helpful and fair when I have sought any advice, Anam is an asset to Leaders
Jo · 22 June 2023
Agent replied · 21 June 2024
Dear Jo,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHad issues as a landlord over the last few years with Leaders but Dominika Vas has looked after me recently and the service from her personally is excellent - very responsive and always keeping me up to date on projects and a pleasure to deal with. I hope everyone else at the branch catches up to her standard - Leaders should ensure they retain Dominika.
Matthew · 16 December 2025
Agent replied · 16 April 2026
Dear Matthew Elliott
We greatly appreciate your 5-star review and the time you took to share your experience with Dominika. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleShannon is quite helpful!
Qinxian · 19 March 2026
Agent replied · 16 April 2026
Dear Qinxian,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI own apartments which are let by Leaders and Ciara Ryan is the Property Manager for the apartments. Ciara is always extremely quick to answer my emails, mainly re letting/re-letting of the apartments and maintenance of the apartments. She is always courteous and professional and works quickly and efficiently with the tenants to get things done. I am very happy with the service provided by Ciara from Leaders.
Danielle · 24 November 2023
Agent replied · 21 June 2024
Dear Danielle Bell
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleBeen with Leaders for about 5 years, any issue I have they have been quick to respond and sort the issue with no problems. Really recommend them, had an issue with a toilet recently and the original maintenance never showed up. Spoke to Rosey at the Manchester branch who sorted it and got new maintenance (Taurus property maintenance who were fantastic) who came and sorted it the next day in about 30mins.
Atem · 22 June 2023
Agent replied · 21 June 2024
Dear Atem,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMamo was incredibly helpful and professional. He provided detailed information and answered all questions promptly.
Opeoluwa · 16 November 2025
Agent replied · 16 April 2026
Dear Opeoluwa,
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleMamo was very helpful and efficient, and did an excellent job showing us the property.
Imisioluwa · 16 November 2025
Agent replied · 16 April 2026
Dear Imisioluwa,
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleAditi has been brilliant, she guided us through every step and made sure everything was smooth with our new home.
Chirag · 16 September 2025
Agent replied · 23 September 2025
Dear Chirag Patel
We greatly appreciate your 5-star review and the time you took to share your experience with Aditi. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAnam Farooq is definitely the best property manager I have had since renting through Leaders! Any time I have an issue and need to speak with Anam, it is dealt with in the most professional manner. Anam always ensures I am updated regularly which I think is key to keeping tenants happy.
When Anam is unavailable, Rosey Turner is always there to assist and is always very polite and helpful. I am sure anyone who is lucky enough to deal with them both would feel the same way!PositiveResponsiveness, Quality, Professionalism
Chelaina · 25 August 2022
Agent replied · 21 June 2024
Dear Chelaina Sullivan,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleAditi went above and beyond to make sure everything went well with our new place. Friendly, clear, and very reliable.
Gungun · 16 September 2025
Agent replied · 23 September 2025
Dear Gungun Raghav
We greatly appreciate your 5-star review and the time you took to share your experience with Aditi. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAditi was incredibly supportive from start to finish. She made moving into our new home easy and worry-free ❤️🏡 …
Priyanshu · 16 September 2025
Agent replied · 23 September 2025
Dear Jhon Cena
We greatly appreciate your 5-star review and the time you took to share your experience with Aditi. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI've had my fair share of issues with Leaders for the first couple of years as a tenant - but ever since Rosey Turner has joined the team and started handling customer complaints I've had swift responses to my emails, multiple repairs and fixtures have now been completed in my apartment and overall the service provided by Leaders has increased massively thanks to Rosey, her thoroughness is really appreciated and it's nice to finally feel listened to - really happy with how much Leader's has improved.PositiveResponsiveness, Professionalism
Adam · 22 June 2022
Agent replied · 21 June 2024
Dear Adam Cinelioglu,
Thank you for the great review of our Manchester team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Care Team
★★★★★ 1/5
GoogleThe most unprofessional business I have ever dealt with in my entire life. The second they have your money you'd be lucky to get anyone to give you the time of day.. AVOID THIS AGENCY AT ALL COSTS.
Update: I've just recently checked out of the flat. It was cleaner when I left it than when I got it. (There was a melted ice-cream in one of the drawers in the kitchen when I moved in. Which makes this part even more infuriating) Theyve charged me £360 pounds for the end of tenancy cleaning. A 2 bedroom 2 bathroom flat. £360 pounds to clean. What a joke. I have pics of the flat before I moved in and Pics of how I left it for anyone whos interested.
Alex · 22 June 2022
Agent replied · 21 June 2024
Dear Alex
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 4/5
GoogleMy most recent contact was Michelle Warhurst MARLA, but I've been renting a properly from Leaders since June 2019. I did not give them 5 marks because I have high standards when it comes to communication and emails (running a business consultancy business myself - yes, I know, how pretentious). There were more clerical or communication error/issues when we first moved it, but even the most recent renewal emails had errors such as 'l be £**ENTER AMOUNT** pcm based' and this year is the first year they got my partners name right on the documents the first time round (thanks Michelle!).
Dawid · 22 June 2022
Agent replied · 21 June 2024
Dear Dawid,
Thank you again for taking the time to let us know how we did. We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleThis is our first rental in Uk, Leaders team are helpful and responsive, no matter daily situation or the upcoming rental renewal. So happy we have such good service for aboard to UK.
Here big thanks to Michelle Warhurst MARLA, Michelle means a lot to us, she helped us to renew the contract in our difficult moments. Highly appreciated!
Wong · 22 February 2024
Agent replied · 21 June 2024
Dear Wong Tak
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleSuper smooth process thanks to Aditi. Always helpful, responsive, and professional, couldn’t have asked for better support.
Sakshi · 16 September 2025
Agent replied · 23 September 2025
Dear Sakshi Pandey
We greatly appreciate your 5-star review and the time you took to share your experience with Aditi. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleA big thank you to Aditi for her amazing support. She made the whole process hassle-free and smooth.
Shrey · 16 September 2025
Agent replied · 23 September 2025
Dear Shrey Agrawal
We greatly appreciate your 5-star review and the time you took to share your experience with Aditi. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleCiara Ryan has been very helpful throughout our first month since moving in to our new flat. There have been a couple of things that we have had to ask a few times about, however most of our concerns have been sorted in a timely manner. Ciara has been friendly both over email and over the phone, and is always happy to help, and takes our concerns seriously.
Joe · 22 June 2023
Agent replied · 21 June 2024
Dear Joe Kershaw
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 4/5
GoogleHad a good experience with renting from Leaders. There were some delays but that was mainly due to non-availability of the landlord, taking a star off because I had to chase for updates myself. Once the landlord gave a go ahead, the process was super quick and smooth. Good experience with the property manager Rosey T so far, always ready to assist with any issue. Would recommend
Yousaf · 22 June 2023
Agent replied · 21 June 2024
Dear Yousaf,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleI wanted to put a review on for Daniel Binns in the Property Management Team at Leaders Manchester. I cannot thank him enough for everything he has done. There were a couple of things that needed doing in my apartment and Dan was incredibly responsive, he has kept in touch with me through emails and phone calls updating me on the progress. I can be a real pain sometimes (OCD and lockdown boredom is partly to blame) but Dan has always been reassuring and empathetic. Thank you Dan!!! 5****************PositiveResponsiveness, Quality, Professionalism, Value
Jay · 10 January 2022
Agent replied · 21 June 2024
Dear Jay Shepherd!
Thank you for taking the time to review your recent experience with our Leaders Estate Agents Manchester branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.
Kind regards Customer Relations Team
★★★★★ 5/5
GoogleAditi was outstanding in helping us secure our new home. Clear communication and very supportive throughout.
Rahul · 16 September 2025
Agent replied · 23 September 2025
Dear Rahul Shah
We greatly appreciate your 5-star review and the time you took to share your experience with Aditi. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLived in a leaders managed apartment for three years and was very happy with the service. Thank you to Michelle Cummings for always being prompt in helping whenever I needed it. Would happily let a property from here again.
Lucy · 11 December 2024
Agent replied · 25 December 2024
Dear Lucy Garton
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.