Trusted Agent profile · Manchester
★★★★★
627 reviews across 1 platform
289 ????? 291 Deansgate, Manchester, M3 4EW
Leaders Lettings's office in Manchester, at 289 ????? 291 Deansgate, is rated 4.0 out of 5 across 627 reviews on 1 platform, including 627 Google reviews rated 4.0.
Tell us what you need and we'll put you in touch. Leaders Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
Googlewent smoothly but @Mohammed made it easier for me .I enjoyed the experience
Dear Chiagozie, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleAditi was very helpful in the process of moving into our new flat - even with an issue of our flat not being fully clean when we arrived, they were very quick and very helpful when it came to helping us get it sorted. Great service and communication!
Dear Shannon Campbell We greatly appreciate your 5-star review and the time you took to share your experience with Aditi. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI am incredibly grateful to Aditi at Leaders for her outstanding support in helping me find the perfect apartment. She truly listened to my needs and specifications, ensuring that every detail was taken care of. Aditi’s dedication and commitment made the entire process so much easier and smoother for me. She was always proactive, professional, and approachable, making what could have been a stressful experience feel effortless. Thanks to her, I found exactly what I was looking for, and I couldn’t be happier. I highly recommend Aditi to anyone in search of a reliable and efficient lettings professional.🥰
Dear Nehali Pattani Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had the pleasure of working with Michelle Warhurst MARLA, Senior Renewals Co-ordinator, for the renewal of my rental agreement. Her professionalism, dedication, and efficiency made the entire process seamless and stress-free. Michelle demonstrated exceptional knowledge and provided clear guidance every step of the way, ensuring all my concerns were addressed promptly. Her outstanding support and proactive approach truly stood out, and I am incredibly grateful for her assistance. I would highly recommend Michelle and her expertise to anyone seeking a smooth and professional rental renewal experience. Thank you, Michelle!
Dear Zahid Chauhdary Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleReally happy with the service from Leaders Letting & Estate Agent. Huge thanks to Alice and Huzaifa for helping me every step of the way. They were super helpful, patient, and professional. Made the whole process simple and stress-free.
Dear Omair Zaib We greatly appreciate your 5-star review and the time you took to share your experience with Alice and Huzaifa. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
Google⭐⭐⭐⭐⭐ I had a great experience with Leaders Letting & Estate Agents in Manchester. The team was professional, efficient, and very easy to work with from the start. They provided clear guidance throughout the process and made everything feel simple and well-organized. Communication was excellent, with quick responses to any questions and regular updates that kept me fully informed. Their attention to detail and commitment to delivering a high standard of service really stood out. I would highly recommend Leaders to anyone looking for a reliable and trustworthy letting and estate agent in Manchester. A truly five-star experience!L
Dear Siam, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleWe have just managed to get accepted on our first house and we couldn’t have done it without Shannon who has been on top form with quick responses and helping us through the process! Thank you Shannon.
Dear Han, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI want to take this moment to express my appreciation for Mechack Ekanga from Leaders, and I couldn’t be more satisfied with the assistance I received. Mechack was attentive, professional, and incredibly knowledgeable. From the moment I raised my query, he promptly and thoroughly addressed all my concerns. I would highly recommend Mechack Ekanga to anyone seeking help or advice. His dedication and customer service skills are exemplary, and it was a pleasure working with him. Thank you, Mechack, for your exceptional service!
Dear Simplelyf Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleNot worth my time writing a proper review. Moved into property last August and reported a leak and never fixed during whole of tenancy leading to damp and mould in bedroom. Maintenance just there to shaft the landlord and probably a subsidiary for leaders/romans. Ran by kids with no accountability for anything
Dear Hugh Dingwall, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleThanks to Leeders staff. They helped me to find the best property due to my circumstances. They are Supportive, Helpful and Follow up the process very carefully and promptly. My special thanks for Shannon. 🙏🌹 …
Dear Farshid, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleVery happy with Leaders on our recent residential let. Efficient and helpful. Would use again. Am giving a shout out to Senior Lettings Co-ordinator, Aditi Chauhan, who was particularly helpful.
Dear Debbie, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
Google⭐⭐⭐⭐⭐ We had a great experience working with Mateusz (Matt). He was incredibly kind, knowledgeable and patient throughout the whole process. He also negotiated very well on our behalf and was always transparent with us. What really stood out was his reliability. Whenever Matt said he would get back to us, he actually did, which, in our experience with Manchester letting agents, is surprisingly rare. He made the whole process much smoother and far less stressful. We would happily recommend him to anyone looking for a professional and trustworthy letting agent.
Hi there, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
GoogleDangerous, slow and disappointing. I moved into an apartment 2 months ago managed by Leaders. Everything in the apartment is broken or does not work, none of which has been sorted, even though I reported it 2 months ago. I have been living without a freezer, washing machine, sofas, or extractor fans and with mold. They ignore emails (especially Ciara Ryan) and close issues on their Fixflo website without actually fixing them. If you like an apartment/ house for rent that leaders manage, STAY FAR AWAY!! I have asthma and the mold has been making me very ill which the estate agents clearly have no care for, as they have made no progress in fixing this issue in two months. Would rate 0 stars if I could.
Dear Dethusha Mehanathan, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Customer Care have received your complaint and the points raised will be looked into and a response provided within the timeframes set out in the acknowledgement from the Customer Care team. Kind regards, Customer Care Team
5/5
GoogleAditi Chauhan - Senior Lettings Coordinator is absolutely wonderful! She helped me a lot, clarified some details, and answered my questions. She’s very fast with her responds, definitely wouldn’t keep you waiting for long!!!
Dear Valeria, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleWell, getting in wasn't easy though some of the blame was mine but Huzaifa at Leaders kept providing me with updates as they came on and I was even given a move-in package which was kinda pacifying lol. Thanks Huzaifa
Dear Emenike, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleA hugh thank you to Leaders! Especially Rosey Turner who is an exceptional property manager! I can't thank her enough for everything she's done. I've never had to worry about a single thing related to my property. She's always on top of things, addressing issues promptly and efficiently. Rosey's proactive approach and attention to detail have given me complete peace of mind as a property owner. If you're looking for a reliable, professional, and highly competent property manager, I strongly recommend Leaders . They truly go above and beyond to ensure everything runs smoothly. Thanks to Rosey, my experience as a property owner has been stress-free and enjoyable.
Good Afternoon Samera, Thank you for your fantastic review! We're so glad we could help you out with your property management. We're extremely happy to hear about how Rosey has helped you. Kind regards, Customer Care Team
5/5
GoogleA hugh thank you to Leaders! Especially Rosey Turner who is an exceptional property manager! I can't thank her enough for everything she's done. I've never had to worry about a single thing related to my property. She's always on top of things, addressing issues promptly and efficiently. Rosey's proactive approach and attention to detail have given me complete peace of mind as a property owner. If you're looking for a reliable, professional, and highly competent property manager, I strongly recommend Leaders . They truly go above and beyond to ensure everything runs smoothly. Thanks to Rosey, my experience as a property owner has been stress-free and enjoyable.
Good Afternoon Samera, Thank you for your fantastic review! We're so glad we could help you out with your property management. We're extremely happy to hear about how Rosey has helped you. Kind regards, Customer Care Team
1/5
GoogleIf you value your time and sanity (not to mention your money) avoid this place at all costs. There were many issues during the 2.5 years I rented with Leaders; lowlights include repairs that were promised but never completed, an estate …
Dear Deb Grant, We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer … More
5/5
GoogleHi leaders manchester. Your service is too good thanks for helping us finding the best and right accommodation. Excellent service special thanks to Huzaifa Haroon and the all teams members of Leaders manchester❤️
Dear Jithin Rajp We greatly appreciate your 5-star review and the time you took to share your experience with Huzaifa and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleAlice was such an amazing help to me and my boyfriend for moving in to our first place together, she was constantly checking in and keeping us updated with everything! She was completely transparent and trust worthy is everything she spoke …
Dear Heather, We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleAditi Chaungan was very helpful in my tenant setting up. Really appreciate it, actually I got efficient and professional services across the team, which is not easy to find from other reputable agents these days..
Dear Sandy Murray We greatly appreciate your 5-star review and the time you took to share your experience with Aditi. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleLeaders Lettings provide extraordinary service. I have been renting a house through Leaders, and from day one everyone has been very understanding and supportive. After moving into the house, I raised several genuine issues that required attention. Lucy Byrne from the Leaders maintenance team handled them exceptionally well. It involved a significant amount of work and required consistent follow-up, which she managed efficiently and professionally. She always took the time to understand the issues and acted promptly. I truly appreciate Lucy’s professionalism and the overall service provided by Leaders. I would definitely recommend Leaders Lettings to others.
Dear Abhinav Chaturvedi, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Lucy and the team. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleMy agent Matt was extremely helpful in providing all the information I needed to find my new home. He was kind and knowledgeable at every stage and I was more than satisfied with my overall experience. Thank you so much :)
Dear Rosie Masud We greatly appreciate your 5-star review and the time you took to share your … More
1/5
GoogleTheir customer service and speed of reply is impeccable, until you move in. Once you move in, it takes up to 3 weeks for an email reply and repairs which are legally mandated to be done in 30 days, take months. UPDATE: I have had 10 issues in need of repair during my tenancy. Not a single issue was fixed within the required legal timescale. A leaking toilet took 18 months. A plug socket that controls our heating took 6 weeks. My washing machine started smoking, they should have been out within 72 hours; 72 hours later and no one has responded to my emails or report. DO NOT USE
Dear Nathaniel Pennington, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
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Tell us what you need and we'll put you in touch. Leaders Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
