Leaders Lettings Manchester reviews

★★★★★ 5/5

Google

thank You Shannon Boshell for your Support in Helping Me to Look for a 1 bed Room Apartment With Leaders.

Kingsley · 16 February 2026

★★★★★ 1/5

Google

DO NOT RENT WITH THIS ESTATE AGENTS Moved us into a property with a shower and toilet that didn't work. Lights didn't work. House alarm didn't work - kept going off by itself in the early hours of the morning - estate agents 'fixed' this by cutting the alarm cord rather than replacing the alarm. House was filthy when we moved in, kitchen had supposedly been 'deep cleaned' but when we ran our fingers over the units literal grease came off them. There was a leak in the living room coming from the ceiling so for the first two months we moved in (in winter) we had a bucket in our living room filling up with water. These are just some of the problems we've had. Estate agents have been a nightmare to deal with the entire two year tenancy. We had a different property manager every other week and were constantly told the issues were our problem or we must have broken things that were broken when we moved in. None of the faults with the property were listed in their property report when we moved in (of course). We were evicted for no reason and given two months to move out in a cost of living and housing crisis. We made sure the house was immaculate before we left, had a cleaning crew come in to help us and now we're trying to get out deposit back and they're trying to charge us for things like 'dust in the living room' (after we had it professionally cleaned and provided them with an invoice), nails in the walls and paint marks on the woodwork (which were there when we moved in and were told not to worry about originally...), a hole in one of the bedroom floors that was there when we moved in (they had put a shelving unit over the hole when we moved in to cover this, the only piece of furniture in an unfurnished house, we only discovered the hole after moving the unit). They've also put in the property report that we weren't present during the property inspection but we asked to be and were told that wouldn't be necessary... Absolute CON ARTISTS. Renting with this company has been a nightmare from start to finish. If you want to save yourself stress I would recommend renting with another company. Never dealt with an estate agents so incompetent and shady my whole life

Erin · 24 November 2023

★★★★★ 5/5

Google

I have been renting properties for quite a few years and moving quite a few times. This is the best property manager ever by far. Serious, kind, professional, swift and overall they do what they say they will and in a very very timely manner. thanks a lot for making it that easy. Special thank you to Rosey, it was always a pleasure to contact her. Maybe you could organise training sessions for your competitors...…. 6 stars for me. Good luck Leaders.

Fabien · 24 November 2023

★★★★★ 5/5

Google

Shannon was super helpful, talked me through the whole process and constantly getting in touch to check in and make sure everything was running smoothly. Thank you so much!

Erin · 16 November 2025

★★★★★ 5/5

Google

First time renting through Leaders and the process was amazing. Many thanks to Matt which guided us from the beginning and made the entire process pretty straightforward. He was keeping us up to date throughout the entire process and he promptly replied to any of our queries. Definitely recommend it.

Vlad · 16 February 2026

★★★★★ 5/5

Google

I've just moved to Manchester and leaders are the agents for this process.. I have been appointed Rosey Turner main contact and support. Rosey has been a true professional from the offset. Very polite and respectful. Very prompt with responses. Nothing seems to be too much trouble for Rosey. I can absolutely state that Rosey has made my initial move extremely easy to navigate.. Her consummate professionalism and friendly approach have been a breath of fresh air. Thank you..

Roy · 24 November 2023

★★★★★ 5/5

Google

Helpful for moving to a rental, Aditi has been very helpful along the way.

Ashley · 19 March 2026

★★★★★ 1/5

Google

Be very careful before you chose leaders as a letting agent. The staff I encountered were largely incompetent, specifically Ciara Ryan. A litany of issues from the start right till the end. - moved in and the apartment hadn't been cleaned properly, stated someone would come to clean it. No one ever showed up despite me trying to arrange. - There was a leak in the property. Again, I arranged someone to come round through the maintenance portal. It took 2 weeks for someone to come by which point the property had been damaged (they tried to charge me for this upon leaving the property). - The energy meter is inside a locked cabinet which the Tennant doesn't have access to. They refused to give me my final meter reading and as a result I lost circa £800. I wouldn't recommend Leaders to anyone!

Warren · 25 October 2023

★★★★★ 1/5

Google

Not enough customer service.not good communication between landlord and tenant and not good maintenance service ! ! Our flat has 4 very important maintenance issue to fix since we move in (more than a month) ,we reported and still waiting them to respond our email we sent about the issues. We will have to let landlord know the issues privately i think ! And I dont think i can recommend them anyone. **I need to add to this review some update.** After nearly 2 months of 4 important maintenace issues,the repairman came to check last week for our washing machine and he said it needs to replace with new one .it is broke ,too old to use and not unrepairable .behind the machine Sweage water pipe is leaking inside the machine too.😷 That is awful. We are still waiting landlord’s responds (who lives outside the UK)without washing our clothings since last week. We called Leaders aspecially maintenance manager Lewis many times for that reason since last week ,nothing happend. Never never never again with Leader.

Helen · 25 October 2023

★★★★★ 4/5

Google

We had a few issues moving in with some things not working/broken that were picked up on the inventory but no plan to resolve until we raised them which was annoying. However, Rosey our property manager has been so good at helping us out with the issues. She is professional, attentive and friendly - always great at replying and chasing things for us. So we were a little frustrate with Leaders to begin with but Rosey has been excellent at helping resolve any issues we had .

Alistair · 25 October 2023

★★★★★ 5/5

Google

I had a great experience with Letting Properties, and especially with Aditi. She was amazing, extremely helpful, responsive, and always available whenever I needed support. She assisted me with all matters promptly and professionally, whether by phone or email, and made the whole process much smoother and less stressful. I really appreciate her dedication and support and would highly recommend her and the agency

Yuliia · 16 February 2026

★★★★★ 5/5

Google

Great customer service. Huzaifa was quick to reply to every email and helped me over the phone too. Very helpful and informative 😊 …

Chris · 16 December 2025

★★★★★ 5/5

Google

Great communication from Aditi especially. Everything was explained and conducted efficiently. Nothing was too much trouble. Will use again in the near future.

Amran · 23 December 2025

★★★★★ 3/5

Google

I got a flat in Manchester from the Leaders. I found the service suboptimal in some regards The Leaders did not private meter box key which I always had when moved in Plymouth and London. They do not even have a meter box key. The flat maintenance agent in Salford is the worst maintenance agent / company I ever met. They did not provide a duplicate key for meter box despite repeated requests. The flat main door entrance in Salford is little strange as one cannot make a duplicate key as it seems like a security key. Even a landlord who bought a flat in this block cannot get a duplicate key as no key owner can make a duplicate. His wife and he had to leave together - a strange situation. I informed Leaders before regarding the unhelpful maintenance agent and the key issue but got no meaningful response. I never faced such key crisis in London or Plymouth

SHAKYA · 25 September 2023

★★★★★ 5/5

Google

I have recently changed my letting agent to Leaders and it has been like a breath of fresh air having Lucy as my property manager. She communicates courteously, promptly and efficiently to every matter that arises, seems to have smoothed previous issues out with my tenants, and nothing seems too much bother for her. She is a credit to the team at Leaders.

Liz · 16 February 2026

★★★★★ 5/5

Google

Mateusz Kowalczyk is a very friendly and responsible consultant here, I am very happy with the room I rent with them!

Nian · 16 December 2025

★★★★★ 5/5

Google

Special thank you to Dominika Vas who kindly explained letting to a complete beginner in a way that could be understood

Erika · 16 December 2025

★★★★★ 5/5

Google

Mateusz was professional and amazing with rental viewing

Kaushik · 2 April 2026

★★★★★ 3/5

Google

My daughter and her friend are currently renting via leaders, Lily has been really good however as parents we gave raised a number of concerns, delayed in moving in, over paid on 1st month so lily arranged for them to pay less at the end of October, we are now receiving emails saying as guarantees the rent is now due, my daughter as paid what she is meant to but still no nearer with outstanding smoke alarms not being sorted and manky carpets. If the agent and landlord do mot communicate with each other this is what happens. Please sort these issues out as I myself have been a housing officer for 25 years and feel that theses minor issues should be sorted before us as guarantors should be contacted.

Jane · 22 June 2023

★★★★★ 5/5

Google

In all my dealings relating to the management of my apartment, I have found Rosey Turner very efficient, helpful and courteous. She makes every effort to get any issues resolved as quickly as humanly possible. Recently following my request, she arranged timely refurbishment of the property and ensured that it was vacant for the shortest possible time before the new tenant could move in. Rosey is very efficient, reliable and has always provided regular update of any outstanding issues relating to my property. Based on my experience, I shall be very happy to recommend her and Leaders to anyone interested in management of their property.

Vijay · 22 June 2023

★★★★★ 1/5

Google

Find a different “property manager/letting agent”. Leaders claim to be managers but they’re not. Their business model is “pass the buck”. Everything is sub-contracted out to other companies, whom they blame whenever there’s an issue, meaning they don’t actually have to take responsibility for anything. You’ll end up spending as much time managing this company’s managers as you would if you managed the property yourself. You’ll have to constantly bombard them with emails and phone calls to get your questions answered and when they eventually do, they’ll just pass the buck (see above). When I stopped renting out my property I asked Leaders (several times) to return the keys to me. Months later, I’m still waiting. It seems it’s beyond the wit of these people to put my keys in an envelope and post it. This year’s property maintenance invoice arrived months late… and then only after the property maintenance contract was moved to another company because the service Leaders offered was so poor. Leaders has a constant churn of staff, which means that no-one ever “gets to know” your property and therefore cannot manage it properly. The fact that they can’t hold on to their staff speaks volumes. I stopped doing business with Leaders because I sold my property but, had I wished to continue renting out my property, I would have found a different, more professional, property manager/letting agent.

Nicholas · 22 June 2023

★★★★★ 5/5

Google

We've had Leaders as our Letting Agents for 4 years and it has involved matters of urgencies and matters of general occurring problems and other day to day matters, we needed help to solve when we were at home and away. It meant we had to rely on Leaders Senior Property manager, Rosey Turner in all these occasions being it day or night, weekend or midweek for us the problems and need for assistance was to us urgent matters. Rosey was the middleman between us and the landlord and what a job she did and what engagement she showed to her customers is simply marvellous and nothing beats a professional and most of all very patient and intelligence Property manager like Rosey. Rosey Turner has a human gift of understanding relationships; she is always professional but show with her kindness and passion to help and keep communication open and with her action shows she understand how important good communication is for the outcome to keep her customers satisfied. And she delivers time after time and never failed once in all our years, she ensures landlords property values are kept at high level by stimulation customers with helping and educating them to be better for all parties. We are signing yet another contract extension thanks to Rosey’s help and she has once again delivered solutions when we needed it and the landlord are very pleased as well, our 5 STARS goes to Rosey from our family saying thank you, again. We recomend Leaders anytime thansk to their work and Roseys ensuring success. Thank you Rita & Asle

Asle · 22 June 2023

★★★★★ 5/5

Google

I would like to say a big thank you to leaders, especially Rosey Turner (Manchester). She has been absolutely fantastic helping us getting our flat ready for rental. It is always difficult finding tenants but Rosey and her team made sure it was a smooth process for me. Rosey always responded to my emails and phone calls, and very very helpful with any queries we had. She managed to get works sorted on the flat promptly and kept us in the loop. The flooring needed changing and Rosey managed to get people in to get it sorted within days I would definitely use Leaders for as long as I can as they do provide the best service and are always willing to go above and beyond landlords needs! Thank you once again!

Nik · 22 June 2023

★★★★★ 5/5

Google

I rented a house via Leaders 2-weeks ago and the experience I have so far been excellent services from Leaders. Now that we moved in, we started to use the Property Management side of Leaders and I can only say that I have been super happy with them. Many thanks especially to "Jessica Lea Allenson", who has been great and has dealt with our requests very fast and been liaising out communication and question with the Landlord very quick. Thank Jessica.

Mohammed · 22 June 2023