Gascoigne Pees Maidenhead reviews

★★★★★ 5/5

Google

We have had a lot of estate agents showing us around houses over the last few months. None of them have been as professional, welcoming, and proactive as Rhianne. She communicates regularly in the run-up to viewings, doesn't waste your time with unnecessary properties, and turns up with all the details you could need. I cant sing her praises highly enough, I would highly recommend using Maidenhead Gascoigne-Pees.

Harry · 17 September 2023

★★★★★ 1/5

Google

Did not have any care or interest past the week of purchasing my house. Was left for months without any contact from anyone at the Gascoigne Pees and not once did they help me or check in throughout the extremely long move process.

Unknown · 15 December 2024

★★★★★ 5/5

Google

Thank you very much Kuldeep for helping me to find the best remortgage deal for me and being very professional and following up actions when required. This enabled the remortgage to be completed on time. Thank you very much. I totally recommend Kuldeep.

Joy · 14 June 2020

★★★★★ 5/5

Google

Carson & Co impressed us from the time we decided to put our house on the market. Their marketing plans were certainly different from those of their competitors. The viewings were handled very well indeed and the enthusiasm of Elaine Webster, who headed up the sale process, was impressive. In the latter stages of the sale Elaine was very proactive in chasing down the various parties in the chain leading to a successful completion of the sale. Our sincere thanks go to Elaine and the team at Carsons

Phil · 15 June 2017

★★★★★ 5/5

Google

Thank you Kuldeep for your professionalism and expertise. Working with you was a pleasure and your humour, patience and support made the whole process quite painless. It is very reassuring to know that Carson and Co. put their customers first. Thank you.

Ian · 14 June 2020

★★★★★ 1/5

Trustpilot

Worst Experience Ever with Gascogne Pees Kingston Branch

I had the worst experience ever using Gascogne Pees to fully manage my property. They consistently chose the more expensive contractors who did not deliver good service and failed to honor warranties. After 4 years of their management, my property was in a dire state. I ended up spending over £20,000 on repairs and restoration. The staff, from lettings to property management, were unhelpful, rude and ineffective. Never again.

Shelley · 14 February 2025

★★★★★ 5/5

Google

Very professional and helpful, special thanks to Kelsy who is very friendly. I am looking for a house to buy so she informs me before the property advertised on the market.

Deepa · 14 June 2022

★★★★★ 5/5

Google

I cannot thank Mimmi enough for all of her time and effort. So quick with communication and always great service.

Russ · 14 June 2023

★★★★★ 5/5

Trustpilot

Jack Bayton of Gascoigne Pees

Jack Bayton has been incredibly supportive with the process of renting our new property. He responds quickly to enquires and has been understanding and kind. Would highly recommend using Gascoigne Pees to find your future home.

Miss · 23 May 2024

★★★★★ 1/5

Trustpilot

Liars with no sense of accountability

These estate agents downright lied to us before moving in about what came with the flat and throughout continued to lie about the interactions we had. Their complaints process is as useless as they are and I'm convinced is completely biased towards the estate agents.

MHux · 15 October 2025

★★★★★ 5/5

Google

What can I say, they are a brilliant team always on hand to answer any queries and help make the process of buying and selling as stress free as much as it can be. I would highly recommend them.

Wendi · 11 December 2024

★★★★★ 1/5

Trustpilot

Worst organised letting company

Worst organised letting company. I have several properties that I use letting agents to manage. By far, Gascoigne-Pees are the worst. They charge for everything despite me paying for full managed property they make additional charges for anything they do. They consistently fail to do anything that they say they will do. Their different departments don't communicate with each other. They give letting/estate agents a bad name.

William · 28 January 2025

★★★★★ 5/5

Google

Awesome service, support and assistance. Special thanks for Dylan J.

Andrii · 29 October 2025

★★★★★ 5/5

Google

Excellent service from start to finish. Kelsey, April, David and Melanie were always friendly, professional and efficient, making the whole process as smooth as can be.

Melina · 14 June 2022

★★★★★ 5/5

Google

I have had a few encounters with David over the last few months. I find him an absolute delight to work with. Superb costumer service and cares a huge amount! Thank you for all the support!!!

Pip · 11 December 2024

★★★★★ 1/5

Google

I spoke to an incredibly rude member of staff (she stated her name as being April). I spoke to her on 23/01/21 at 09:44. She was very unhelpful when it came to answering any questions I had. Upon looking at photos posted of a property I noticed possible damping and moulding issues and queried it. She was unable to give me an answer. The property hasn’t been surveyed for any kind of structural/corrosion issues and she said “that would cost you extra to have done.” I essentially queried all the flaws I saw in the photographs and she gave me nothing. No response. No answers. Nothing. Now let me come to my price query. After doing some research the property value should have been around £325-399k (the funny thing is the quick valuation tool they have on their website values the house at £292-356.8k [screenshot of valuation tool attached]). However as this property was set at a whopping £475k (price has since been reduced a little) I asked what they were realistically looking to sell it for. She replied “as much as possible. It depends on you and what you want to do to it.” Upon giving a realistic quote of £350k (because the property is incredible dated and will need a complete makeover) she proceeded to (rudely) say “I’m quite offended by that offer. We have received offers over the £400k mark.” First of all I was offended by her reaction. I queried that I find it hard to believe that people have offered over £400k for a property that has no parking. She stated (or rather should I say lied) “there is parking further down the road.” Having walked past that road on multiple occasions, I can safely say, it is impossible to find any parking anywhere close by. If you have a disabled parking badge you might get lucky and be able to park on a side road (only if you’re lucky). To which she didn’t respond. I asked whether these “people” that offered over £400k had viewed the property and she said yes. I personally find it hard to believe, but that’s what she said. I thanked her (even though she was really rude and unhelpful) and hung up. I called back, remembering that we’re in a pandemic and whether people have actually viewed the property. The same lady answered and stated that gov guidelines allow them to conduct viewings. I thanked her again and she just rudely hung up. No goodbye or any sort of polite or welcoming end comments. Nothing that would encourage me to call back. Especially, if all the staff members are equally disrespectful. End comments: - When it comes to selling a property, I would expect all the people involved with selling to have a good knowledge of it. - I don’t expect them to twist the truth regarding parking. - I don’t expect them to speak in a rude and callous tone - I most certainly don’t expect them to hang up the phone before I finish speaking. - I don’t expect my competitive/realistic quote to be called offensive. Especially if I can see a property will need revamping from top to bottom - Lastly, if I have fears of damping, moulding and rusting I expect a “I can have a look into that for you.” Instead of a rude and unhelpful “I don’t know”

Zahra · 14 June 2021

★★★★★ 5/5

Trustpilot

Thank you

I just wanted to say thank you for a great experience. I saw how hard you worked on supporting me to move into my new home. I admire how dedicated you are to the work you do.

Mr · 27 November 2025

★★★★★ 5/5

Google

I highly recommend Daniel Bull and the rest of the team working in Maidenhead branch. Throughout my search for a property they were very professional, informative, supportive and always available to answer my questions. Thank you

Partthepan · 15 June 2019

★★★★★ 5/5

Trustpilot

Sale of house

Excellent estate agents. Instructed Gascoigne Pees (Worcester Park branch) on both a house purchase and house sale. The team went over and beyond throughout the whole process. They were adaptable re pricing given changes in housing market and also suggested local firms of solicitors to use. Great team, professional and personable. Would use them again and again.

Priya · 30 March 2025

★★★★★ 1/5

Trustpilot

Deposit

Deposit: I rented an apartment for over 1.5 years (small studio flat), I got it dirty, including the tools left in it, the walls were unpainted, full of dust and paint smeared on door frames, doors, etc. I gave away the apartment, which was very clean and practically ready for rent. For this, my deposit was charged with enormous amounts that are far from reality. The cost of painting was £600, cleaning £180 etc. for a studio flat which was beautifully cleaned. Even on the report they could not distinguish the pink cube in the water in the toilet that cleans from the scale in the water from the scale in the water. I consider it extortion and fraud. Unprofessional team and lack of trust in this company including the deposit management company.

Małgorzata · 18 March 2024

★★★★★ 1/5

Trustpilot

Poor communication and knowledge of their portfolio

This company are very disappointing to deal with. They are extremely difficult to get hold of and when you do finally get a response that response is brief and lacks the professional knowledge you would hope for when spending large amounts of money through them.

Gary · 30 July 2025

★★★★★ 5/5

Google

Dylan from this branch has been extremely helpful in helping me and my team partner purchase our first property! Very positive experience from start to finish. Thank you team 👌🏽 …

Yanic · 11 December 2024

★★★★★ 5/5

Google

Very good service agent tom and other staff help to streamline the whole process from scratch I wish them good luck in their future thank you very much

Harpreet · 12 January 2025

★★★★★ 1/5

Google

I would recommend AVOIDING a Carson's property at all costs. Having requested the return of our protected deposit nearly 3 weeks ago (with full agreement from our landlord) we have still not received our money. This is in spite of the legal maximum being 10 days. It is evident that Carson have very poor procedures as no records we kept nor anything done until I chased them many times by phone and email, leading to further processing delays. What's worse is that only very rarely does anyone pick up the phone, call me back or update me on anything. I'm not sure they realise there is a legal maximum time limit to return the deposit. Really, really poor.

Ramzi · 15 June 2019