Gascoigne Pees Maidenhead reviews

★★★★★ 5/5

Google

I had a really positive experience with Gascoigne Pees Maidenhead. From start to finish, the team were professional, responsive, and genuinely supportive throughout the process. A special mention has to go to Tom, Dylan, and Saffron, who all played a key role in making everything run smoothly. Tom was incredibly proactive and kept things moving forward, while Dylan was always on hand to answer questions and provide clear, helpful updates. Saffron was equally brilliant, friendly, organised, and made what can often be a stressful experience feel much more manageable. What stood out most was the communication and dedication from the team. I always felt informed and reassured, which made a big difference. This reflects what many other customers have said about the branch, with lots of praise for staff being helpful, professional, and committed to getting results . Overall, I’d highly recommend Gascoigne Pees in Maidenhead to anyone looking to buy, sell, or rent. A reliable team that genuinely cares about their clients

Ben · 2 April 2026

★★★★★ 5/5

Google

I commenced my search for a new home in May of this year (2024). I encountered several Estate Agents, some great and others not so good. My contact with Gascoigne-Pees from start to finish can only be described as exceptional. Every attempt was made by them to find me a property. Once registered, I received almost daily calls to alert me of potential homes. When I rang them and left a message, their response was usually within the same day, if not within 24 hours. All viewings conducted by them were on time. I was not kept waiting. Every agent I have met has been fabulous. Even when I eventually found my property through another Agent, David offered me his future support and advice if I required it. I have also received calls from the company checking on the progress of my purchase and ensuring that I am heading in the right direction. Thank you David and your team for your enthusiasm, politeness, and professional when dealing with me. Wendy xx

Wendy · 15 December 2024

★★★★★ 5/5

Google

I can’t thank David enough for the incredible job he did in selling my flat in less than two weeks! From start to finish, David has been my go-to contact, handling everything from the initial valuation to helping negotiate and progress the sale to close. It has been an absolute pleasure working with him. David’s professionalism and helpfulness have been outstanding throughout, no matter how big or small my queries or requests were. His dedication and expertise made the whole process smooth and stress-free. If you’re looking for someone who truly goes above and beyond, I wholeheartedly recommend David. Thank you so much for your excellent service!

Ameer · 11 December 2024

★★★★★ 5/5

Google

The team at Gascoigne-Pees in Maidenhead are the best in the business. David and his team made the whole process of buying and selling a home effortless. David is the most professional estate agent I have ever dealt with, his personalised approach to keep me updated made the experience feel seamless and stress free. I have dealt with other local estate agents and had very bad experiences, Gascoigne-Pees in Maidenhead are the only estate agents I would recommend using is you are buying or selling a property. Thanks again guys!

Casey · 27 November 2024

★★★★★ 1/5

Google

Utterly shameful behaviour from Tom Potter manager of this branch, from start to finish. He has lied to us multiple times, which we can prove. His consistent instinct has been to make up excuses and silly answers for outright blatant maladministration and poor service. We have been extremely distressed by our experience with Gascoigne Pees Maidenhead and would advise everyone to AVOID AT ALL COSTS. Our experience ended with a completely avoidable mistake, in which now GPees now owe us £223 as we have needed to get a locksmith to replace our keys which Tom and the GPees team lost. We gave them every opportunity to make good on their promise to transfer this money over, as they admitted liability and said they would cover the cost. The latest is that today Tom said he would call me before 6.30pm (like every other day this week), and unfortunately he still has not responded to our emails or calls so we have had no choice but to submit this review today, and escalate our complaint to CountryWide + the property ombudsman. When we signed on to sell our one bedroom flat, we were promised weekly calls to update us on Tom's progress. That did not happen even once. The day before our open day, which was scheduled for 3 weeks after it went on the market, Tom said that 6 viewings had been booked in for the open day. Not only did no prospective buyer show up - BUT NEITHER DID ANYONE FROM GPEES. We did not get a call to tell us that people had cancelled - here we were waiting and preparing the flat, expecting Dylan to show up. Shameful! Tom's answer was he did not know what was going on and could only apologise. They clearly did not have anyone booked in, and had zero courtesy to be honest about this. They should have simply been honest about this. They managed to organise ONE viewing in the 5 months of our flat being on the market with them. Stone cold silence from them for huge periods of the 5 months also. We took the flat off the market with them last month, and requested clearly IN WRITING to both Tom and Dylan that our spare keys be posted to my work address - NOT our home address. This needed constant chasing - it wasn't until a full month later when we badgered them every day for a week that they eventually posted the keys. BUT THEY POSTED THEM TO OUR HOME ADDRESS - *!! AND THEY GOT LOST IN THE POST !!* The packaging was shameful, completely insecure - the envelope was not even taped up! We were extremely distressed about this - we did not feel safe leaving our home and sought to urgently change our locks. Tom agreed to pay for a locksmith for us, which we have in writing from him in an email from his GPees email address (see screenshot attached). However.... We had the locksmith in earlier this week and forwarded their invoice onto Tom, but Tom has completely dodged our calls and emails all week since. He has not made good on that promise. He said he would transfer us the money, and he has not done so, but instead dodged speaking to us ever since the locksmith completed the job. Tom lied. This week, we made it crystal clear to him multiple times, and to his staff in the office, that if we did not hear from him yesterday to touch base with us then we would have no choice but to escalate. We are saddened to write this review but we have had no choice. We would have much preferred Tom finally come good on at least ONE promise so we would not need to write this & raise this to the property ombudsman, but in consistent typical fashion, he has been full of empty words and promises. We will be writing to CountryWide complaints and taking this to the property ombudsman if this is not resolved in the next few days. AVOID AT ALL COSTS.

Tim · 2 April 2026

★★★★★ 5/5

Google

I can only only say good things about Gascoigne-Pees. David has been my main contact and I've occasionally spoken to Tom, both have been amazing. David has helped us through a very personal probate sale. He has been very caring and professional through the whole process and has made this easier for both myself and my brother. I can highly recommend David and Gascoigne-Pees and if ever I was to move house I wouldn't hesitate to call them. Thank you to everyone at Gascoigne-Pees.

Darren · 19 October 2024

★★★★★ 5/5

Google

Tom and Dylan were excellent throughout our sale and purchase, they communicated throughout the process, gave context and support whenever we were unsure of anything to ensure a smooth overall transaction

Thomas · 16 March 2026

★★★★★ 5/5

Google

Absolutely outstanding service from start to finish! The team was professional, knowledgeable, and genuinely cared about helping me find the right place. They made the whole process smooth and stress-free, always keeping me informed and responding quickly to any questions. Their attention to detail and commitment to great customer service really stood out. I couldn’t have asked for a better experience and would highly recommend them to anyone looking to buy, sell, or rent!”

Jenson · 2 April 2026

★★★★★ 1/5

Google

Very disappointing and unprofessional!! I never faced a situation like this from any of Maidenhead agencies, Majority are transparent in their communications. I rang them last Friday and agreed a viewing on following Monday (not received any confirmation or anything but their verbal agreement). On Monday called them to double check and they cancelled on me due to owner illness. Rescheduled viewing for Saturday on the following weekend. Then during the week I called twice for two days to confirm the appointment and the person ‘Dylan’ who I spoke with was not available on all these days. His colleagues took my personal info and a message from me maybe around 4 times and no one came back to me… I went to check the property I was interested in just by chance and was shocked to find out it has been sold!!! Very unreliable!!!

Mohamed · 16 January 2026

★★★★★ 5/5

Google

Brilliant experience from Gascoigne-Pees, so happy with the service, always felt like they did their best to help me. Massive shoutout to Tom who made the experience as stress free as possible. Couldn't have asked for anymore.

Adam · 26 November 2025

★★★★★ 1/5

Google

Terrible service. Broken promises. Lies. Tom is all talk, no action. Do not trust him. Hot air. Would avoid at all costs.

Jeff · 2 April 2026

★★★★★ 5/5

Google

The team at GPees Maidenhead are genuinely amazing. As a first time buyer, it can be quite stressful to buy a new home. David and his team made sure the experience was smooth and efficient. The communication was very very transparent and prompt. I was always aware what was happening with the sellers and others in the chain. They were friendly, helpful and reassuring, even when things got stressful due to external factors. I would highly recommend this team for buying or selling.

Shubham · 14 May 2024

★★★★★ 5/5

Google

Great job by Tom and the team for getting us a buyer for our flat, when others could not, and then doggedly pursuing the sale to completion despite the low scoring performance from the buyers solicitors.

Stephen · 26 November 2025

★★★★★ 5/5

Google

David was our main contact but during the sale process (from the listing to the exchange) the entire team (Dave, Tom, Rianne and Dylan) worked together actively to ensure the right buyer was chosen and completion happens as planned. GP team was always professional, patient and friendly. We always felt welcome and received personal advice (both for the sale and the purchase)

MLS_WAC · 11 December 2024

★★★★★ 5/5

Google

David and Rhianne helped me buy a property in Maidenhead. Both of them were very professional and extremely helpful. They were very attentive and extremely helpful in providing in any information during the sales process. I will recommend David and team for buying, selling or letting a properly. They are a lovely group of people and the best in Maidenhead when compared with any of the high street sales and letting agencies in the entire Maidenhead.

Dinesh · 14 April 2024

★★★★★ 5/5

Google

David and the team at Gascoigne-Pees, Maidenhead sold our house and helped us buy a bigger house in the same area. Both the sale and the purchase were handled extremely professionally. We felt David went above and beyond to make sure we were kept in the loop at all times and always understood our specific requirements. We highly recommend David and his team, and I’m certain we will be using them in future if/when we need to sell/buy a house.

Dilshan · 15 January 2024

★★★★★ 5/5

Google

I have bought and sold over 11 times and I have to say I've never received such a thorough and efficient service as I just have with Gascoigne-Pees Maidenhead branch. This purchase wasn't particularly easy, but every step of the way the team were there to give a helping hand, words of support and most importantly they always found solutions. David was our main contact and his attention to detail is second to none. He was very friendly and supportive but completely professional throughout the whole experience and made sure the impossible became possible.

Michelle · 16 November 2023

★★★★★ 5/5

Google

I would like to thank GPees for helping us get the kind of property which we have been looking for. Special thanks to Dylan and Tom who were there with us during the journey. …

Kiran · 16 September 2025

★★★★★ 5/5

Trustpilot

Thank you Melanie Williams

We would like to thank Melanie Williams of Camberley Gascoigne Pees for all of her help. Although we used Purple Bricks to sell our house, we brought our new property through Gascoigne Pees. We had a huge lack of communication from Purple Bricks but Melanie at Gascoigne Pees kept us up to date, helped get us to exchange & was the person who actually informed us our chain was longer than originally informed. Purple Bricks could take a leaf out of Melanie's book for customer service, chasing & looking after clients. Many thanks Melanie!

Mr · 19 February 2025

★★★★★ 5/5

Google

After spending months getting nowhere with 2 other estate agents, we decided to take a chance with Carson & Co. it turned out to be a fantastic decision, from day 1 David and Kelsey had viewings lined up. It felt like nothing was too much work and they didnt stop until they had an offer. this wasnt the end of their service, they carried on working very hard to make sure they got the sale over the line, with thanks to April and Kelsey for keeping the pressure on the right people, in what is frankly a painful conveyancing market! I couldnt recommend the whole team highly enough!!

D · 14 June 2023

★★★★★ 5/5

Google

What can i say..Amazing customer service, friendly staff especially Kelsey Walsh, who helped us to go through of process of buying our first flat. She was lovely, proffessional and outstanding. She patiently answered all of our questions (trust me, we had lots of them 😆). I highly recommend Gascoigne-Pees Sales and Lettings Agents especially (but not only) for the first time buyers who are confused how the buying process looks like and where to start from. They will walk you throughout purchase smoothly and efficiently. Thank you once again team! Thank you Kelsey! 😊

Kinga · 14 June 2023

★★★★★ 5/5

Google

I had the great pleasure of meeting Simon Swanson the Area Business Development Manager at Gascoigne-Pees in Maidenhead this week. Sitting in his office meeting area Simon was quickly able to understand my requirements using care, skill and finesse. It was enormously reassuring that by visiting Gascoigne Pees I was on the right path and left feeling happy that Simon would diligently set to work on my behalf. Simon was a long way ahead of the other agents I approached so I would have no hesitation in saying landlords looking to let their property in the Maidenhead area should make Simon at Gascoigne Pees their first stop as it will quite likely be the only stop they will need to make. Likewise Simon’s great expertise means that he can propose the right property first time to a tenant skillfully guiding through the path to gain entry to a new home. In short Simon Swanson at Gascoigne Pees is your first choice for lettings in Maidenhead. Thank you very much.

Albie · 14 June 2023

★★★★★ 5/5

Google

We have just started purchasing a property through David at G-Pees. Having been under offer for 9 months and messed around on 2 previous properties we wanted to purchase, David was extremely helpful in helping us secure a property. The property was with multiple agents but the other agents seemed unable to fit us in for a viewing for several days which in the current market could be costly. David got us a viewing the next day, kept in constant touch and help through the offer process. Is also helping with some other related issues so going above and beyond. Looking forward to finally moving. Thanks

Jason · 14 June 2023

★★★★★ 5/5

Google

I must say, as a first time buyer, Mr David Ashdown made me feel really comfortable, discussing my current and forthcoming situation with regards to buying on the market, or via the shared ownership prospects. Not only did he listen and was impartial, but he was able to offer the different possible avenues, that would make this feasible, and pass you on to the other experts in their field, to push this forward for me. I have spoken to several companies, brokers etc, and I felt most comfortable with this sales manager, and was able to explain myself with no barriers peacefully, and left reassured. Give them a call, if you are surely feeling like you have met a dead end, with getting yourself on the property market :)

Sophia · 14 June 2023