Trusted Agent profile · Maidenhead
★★★★★
208 reviews across 2 platforms
99 King Street, Maidenhead, SL6 1DP
Gascoigne Pees's office in Maidenhead, at 99 King Street, is rated 3.9 out of 5 across 208 reviews on two platforms, including 121 Google reviews rated 4.6.
Every review we hold for the Maidenhead office, from every platform, shown as written. First names only.
5/5
GoogleI am very new to shared ownership and don’t have anyone I can ask. I have been messed about by a few people and then I found David and Mimmi not only have they spent so much time going over everything with me explaining different options calling to keep me updated so promptly they generally care and are interested in what I am looking for and doing everything I can to help. Thank you again very much
5/5
GoogleThoroughly recommend Gascoigne-Pees Maidenhead. Brilliant commitment and communication from Dave & Rianne throughout the process, I was very impressed with the service. If you're thinking of selling, go with G-Pees!
Thank you for your excellent recommendation and 5* review Philip Mortimer. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotThis letting agent is shocking
This letting agent is shocking. Signed a 12 month contract but had to leave early. Our cars were targeted and my boyfriends had to be written off. Had issues with the flat, which were never sorted, despite me chasing numerous times. Now landlord is trying to charge me £975 for leaving early, when we almost had no choice but to leave. My car was being targeted very frequently. Spoke to a Lady on the phone from G and P and she was so rude. Made me feel like I was the problem.
1/5
GoogleA property in Slough was advertised at an extremely over priced.
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GoogleGascoigne Pees Maidenhead just sold my property, they provide an excellent service and also add that personal touch, highly recommended if you are thinking of selling, it was a pleasure dealing with David, Alex and Rihanne.
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleDealing with Carson & co. was an absolute pleasure. I have dealt with their team numerous times, and they were so efficient and helpful. But I have to mention Kelsey, since she was the one who showed me the flat and the one who handed the keys. You are the best Kelsey
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
1/5
TrustpilotExperience as a Landlord. AVOID!
Experience as a landlord. Not sure what has happened over the years at the Basingstoke office, it used to be okay. I used to let 4 properties with them, but have withdrawn all properties from last month as the service is awful. The staff seem to have a degree in extremely poor customer service, with the lack of communication being their speciality. Taking the one review here that relates to GP property sales aside, every review here is 1 star. Why does this not ring alarm bells with senior management? To top it all, I now have a tenant having trouble getting their deposit back (from 3rd party company appointed by GP), and GP are being less than helpful getting it returned.
5/5
GoogleThe responsiveness and support from David A at Gascoigne-Pees has been excellent. He is always readily available and works diligently to get you the best possible outcome. I wouldn’t hesitate to work with him again.
Thank you Cam for your wonderful words and 5*'s! - Best Wishes, Scott @ Customer Care
1/5
TrustpilotTerrible experiance
Terrible experiance Saw property pre launchPut full asking offer in at the time then told its going online for a while No EPC given said they would forward once it was in they didnt!No follow up calls thereafter10 days later Phoned in to see how things doing & if they had the EPc! agent dealing with me was off for the day said he will call me in the morning.Didnt get a call till late next day afternoon saying sold to the other intrested party. (I only learnt there was one other by making my call)No pre call to see if l was Prepared to up my offer. Feel having put full asking offer forward l had a valid intrest to be informed of its progress before putting forward their offers to seller.Shocking customer care The agent who showed me round lovely fella
5/5
GoogleGreat experience with the team at Gascoigne-Pees! In particular, Tom, David, Dylan and Rhianne. They all went above and beyond. Incredibly personable and professional. Would highly recommend!
Thank you for your brilliant 5* review and thank you for your recommendation Lauren Paul. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had a very good service from Dylan, would recommend it!
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation Pluma! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotUnprofessional and dishonest.
We called their office about a property advertised online. The woman who answered said the property was no longer available. This property has been advertised by them at least for a few weeks while at the same time actually not on the market any more. When we asked why still advertised the woman hunged up the call.
1/5
TrustpilotDisgusting flat, substantial costs due to failings and misrepresentation
On our move in day it was discovered that the property was not as advertised. It has been a nightmare since and we have incurred heavy losses as a direct result.Broken boilerBroken cookerBroken dishwasherNo fire alarmsNo valid gas safety checkNo heating or hot waterNo cleaning undertakenBlack mould throughoutBrown speckled mould throughoutSigns off water ingress in numerous areasDamp walls in areasSmell of mould and damp causing coughUnusable showers x2Broken front door lockNo postbox keyNo evidence of parking spot listed on tenancy agreementNo attempt has been made to repay the costs we suffered, nor has anyone apologised for ruining the lives of two disabled tenants. Absolutely appalling.
5/5
TrustpilotIncredibly happy with their work so far!
Have an incredibly positive experience with the Gascoigne Pees agents and I've finally found a property management company that's actually making an effort and favours both landlords and tenants.Upon entering, the flat wasn't in a good condition and needed cleaning and a few repairs; however they've been extremely cooperative and have arranged everything to be done, replying to my emails and sending me updates right away.Couldn't recommend them enough.
1/5
Trustpilotpushy, bordering on harassment
They are extremely pushy and have been making repeated phone calls trying to get our business despite repeated requests for them to leave us alone. If they can be this unpleasant and unprofessional when they’re trying to entice you in, what will they be like once you’re hooked in? Don’t do it!
5/5
TrustpilotVery helpful with advice
After purchasing our property with the help of GP Basingstoke in 2014, which went very smoothly, I recently had a couple of issues so asked Nic Austen in the branch for help. He spent a good 30 minutes on the phone with me and then suggested I drop in the office so we could compare notes. He was really helpful and generous with his time, and spread some light on my situation.
1/5
TrustpilotI found a house to rent through…
I found a house to rent through Gascoigne and pees in Basingstoke. Never rented before, signed the tenancy, set up all the bills, gave notice on storage unit, booked Van etc, I got a phone call a week before saying the current tenants are refusing to leave. Whilst I get this is not the lettings agents fault and I was pretty understanding it was the aftercare, was told I would need to find somewhere else, when I asked if they had anymore properties I was told no, then I went on to explain I had sent another enquiry about a house that they were advertising over the weekend, I was told what do you want me to do about it as it’s not ready until mid November, as they didn’t even bother to ask if I had anywhere to go that was totally irrelevant. I asked them about all the expense I had laid out, buying things for the house, removal van etc, my storage unit doubling but all I got was nothing we can do. I felt very let down and felt there was no support at all. If I broke the tenancy then everything would have been thrown at me.
1/5
TrustpilotNo apologies over mishandling to manage property
We used Gascoigne Pees to let our property. They insisted newly arriving immigrants whom we had great doubt as tenants but they ensured they would fit.It was totally wrong. They lacked common sense on how to maintain the house whilst Gascoigne Pees did nothing to assist as a property management firm.Numerous lost in translation moments and mismanagement led the tenants to break the agreement 3 months earlier than original and caused financial loss to us.They never acknowledged their wrong doing or provided proper apologies. We will never ever use or recommend Gascoigne Pees.
5/5
TrustpilotWe had a fantastic service give have had a wonderful experience with…
We have had a wonderful experience with the ladies from the Esher office of Gasgoinge pees estate agents.They couldn't do enough for us In helping us to move forward in finding out next home. They were a great bunch of ladies who were great at their jobs , giving us help all the way through would highly recommend them in your next move ..Mrs Mrs stone.
5/5
TrustpilotHad the best experience
Had the best experience with the lettings team. Ben showed us around the property originally and answered any question we could have. He always kept us updated on every step of the application process for our property. Overall a really great experience, easy, fast and would recommend them to a friend when looking for their next property.
5/5
GoogleGreat experience with David Ashdown, although I wasnt able to find a property that I liked David always kept regular contact, a true professional and expert in his field. Thanks for all your support as a first time buyer.
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe really appreciate Kuldeep's help with our remortgage,He is was the most professional mortgage advisor we ever had. Highly recommended , specially for those who are looking to pay back help to buy back. He has a lot of experience to deal with help to buy Thank you .
Thank you for your glowing 5* review of our local team. It is always great to read such positive comments from our clients. Kind regards, Scott
5/5
GoogleVery helpful, friendly staff who have taken me through a difficult time period. They listened to my requirements for a house sale. I was kept up to date with every stage. Would definitely recommend using Carson & Co.
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotCommunication was poorly, and the description of the property wasn't correct
The description of the property didn't mention no children at all, it even said that those with children it had schools nearby, I think the communication was very poor, and should be stated in the description no children to avoid waste of time.
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