Gascoigne Pees Maidenhead reviews

★★★★★ 5/5

Google

What can I say, they are a brilliant team always on hand to answer any queries and help make the process of buying and selling as stress free as much as it can be. I would highly recommend them.

Wendi · 11 December 2024

★★★★★ 1/5

Trustpilot

Worst organised letting company

Worst organised letting company. I have several properties that I use letting agents to manage. By far, Gascoigne-Pees are the worst. They charge for everything despite me paying for full managed property they make additional charges for anything they do. They consistently fail to do anything that they say they will do. Their different departments don't communicate with each other. They give letting/estate agents a bad name.

William · 28 January 2025

★★★★★ 5/5

Google

Awesome service, support and assistance. Special thanks for Dylan J.

Andrii · 29 October 2025

★★★★★ 5/5

Google

Excellent service from start to finish. Kelsey, April, David and Melanie were always friendly, professional and efficient, making the whole process as smooth as can be.

Melina · 14 June 2022

★★★★★ 1/5

Google

I spoke to an incredibly rude member of staff (she stated her name as being April). I spoke to her on 23/01/21 at 09:44. She was very unhelpful when it came to answering any questions I had. Upon looking at photos posted of a property I noticed possible damping and moulding issues and queried it. She was unable to give me an answer. The property hasn’t been surveyed for any kind of structural/corrosion issues and she said “that would cost you extra to have done.” I essentially queried all the flaws I saw in the photographs and she gave me nothing. No response. No answers. Nothing. Now let me come to my price query. After doing some research the property value should have been around £325-399k (the funny thing is the quick valuation tool they have on their website values the house at £292-356.8k [screenshot of valuation tool attached]). However as this property was set at a whopping £475k (price has since been reduced a little) I asked what they were realistically looking to sell it for. She replied “as much as possible. It depends on you and what you want to do to it.” Upon giving a realistic quote of £350k (because the property is incredible dated and will need a complete makeover) she proceeded to (rudely) say “I’m quite offended by that offer. We have received offers over the £400k mark.” First of all I was offended by her reaction. I queried that I find it hard to believe that people have offered over £400k for a property that has no parking. She stated (or rather should I say lied) “there is parking further down the road.” Having walked past that road on multiple occasions, I can safely say, it is impossible to find any parking anywhere close by. If you have a disabled parking badge you might get lucky and be able to park on a side road (only if you’re lucky). To which she didn’t respond. I asked whether these “people” that offered over £400k had viewed the property and she said yes. I personally find it hard to believe, but that’s what she said. I thanked her (even though she was really rude and unhelpful) and hung up. I called back, remembering that we’re in a pandemic and whether people have actually viewed the property. The same lady answered and stated that gov guidelines allow them to conduct viewings. I thanked her again and she just rudely hung up. No goodbye or any sort of polite or welcoming end comments. Nothing that would encourage me to call back. Especially, if all the staff members are equally disrespectful. End comments: - When it comes to selling a property, I would expect all the people involved with selling to have a good knowledge of it. - I don’t expect them to twist the truth regarding parking. - I don’t expect them to speak in a rude and callous tone - I most certainly don’t expect them to hang up the phone before I finish speaking. - I don’t expect my competitive/realistic quote to be called offensive. Especially if I can see a property will need revamping from top to bottom - Lastly, if I have fears of damping, moulding and rusting I expect a “I can have a look into that for you.” Instead of a rude and unhelpful “I don’t know”

Zahra · 14 June 2021

★★★★★ 5/5

Google

I have had a few encounters with David over the last few months. I find him an absolute delight to work with. Superb costumer service and cares a huge amount! Thank you for all the support!!!

Pip · 11 December 2024

★★★★★ 5/5

Trustpilot

Thank you

I just wanted to say thank you for a great experience. I saw how hard you worked on supporting me to move into my new home. I admire how dedicated you are to the work you do.

Mr · 27 November 2025

★★★★★ 5/5

Google

I highly recommend Daniel Bull and the rest of the team working in Maidenhead branch. Throughout my search for a property they were very professional, informative, supportive and always available to answer my questions. Thank you

Partthepan · 15 June 2019

★★★★★ 5/5

Trustpilot

A Professional Service

My rental move was made easy, I had someone always available for questions and I found the process simple, professional and approachable. I felt I was heard as a prospective tenant, listened to and patronising or cold interaction which I have experienced before with some property agents, were not felt with Gascoigne Pees.

Emma · 19 May 2025

★★★★★ 1/5

Trustpilot

Extremely disappointed

I am extremely disappointed with this agency’s lack of transparency and professionalism. They made adjustments quietly, leaving me to discover the increase on my own. This kind of practice feels untrustworthy. I cannot recommend them based on my experience.

Breeze · 9 October 2025

★★★★★ 1/5

Trustpilot

Deposit

Deposit: I rented an apartment for over 1.5 years (small studio flat), I got it dirty, including the tools left in it, the walls were unpainted, full of dust and paint smeared on door frames, doors, etc. I gave away the apartment, which was very clean and practically ready for rent. For this, my deposit was charged with enormous amounts that are far from reality. The cost of painting was £600, cleaning £180 etc. for a studio flat which was beautifully cleaned. Even on the report they could not distinguish the pink cube in the water in the toilet that cleans from the scale in the water from the scale in the water. I consider it extortion and fraud. Unprofessional team and lack of trust in this company including the deposit management company.

Małgorzata · 18 March 2024

★★★★★ 1/5

Trustpilot

Poor communication and knowledge of their portfolio

This company are very disappointing to deal with. They are extremely difficult to get hold of and when you do finally get a response that response is brief and lacks the professional knowledge you would hope for when spending large amounts of money through them.

Gary · 30 July 2025

★★★★★ 5/5

Google

Dylan from this branch has been extremely helpful in helping me and my team partner purchase our first property! Very positive experience from start to finish. Thank you team 👌🏽 …

Yanic · 11 December 2024

★★★★★ 5/5

Google

Very good service agent tom and other staff help to streamline the whole process from scratch I wish them good luck in their future thank you very much

Harpreet · 12 January 2025

★★★★★ 1/5

Google

I would recommend AVOIDING a Carson's property at all costs. Having requested the return of our protected deposit nearly 3 weeks ago (with full agreement from our landlord) we have still not received our money. This is in spite of the legal maximum being 10 days. It is evident that Carson have very poor procedures as no records we kept nor anything done until I chased them many times by phone and email, leading to further processing delays. What's worse is that only very rarely does anyone pick up the phone, call me back or update me on anything. I'm not sure they realise there is a legal maximum time limit to return the deposit. Really, really poor.

Ramzi · 15 June 2019

★★★★★ 5/5

Google

All the staff involved in the sale were lovely. The request for valuation was prompt and informative (Jonathan), the guys who came to learn the house to help potential buyers (Dan and Simondeep) were really personable and ultra-eager to get things right. The ongoing contractual stuff (Andrew) was relatively painless and we were kept informed and updated at all times. Their connections to get people to see the property were excellent and reflected the groundwork they all did which I imagine was fairly intensive. We were very happy with the overall service and would recommend them.

Carol · 15 June 2019

★★★★★ 1/5

Trustpilot

Unprofessional and pushy

Extremely unprofessional estate agency - south west London area. I literally felt harassed on the telephone to provide my email and phone number when I was only enquiring about a property, not even trying to view it. It was a man on the other end and he made me feel very uneasy. I will not be looking at properties with them ever since they would have my home address too. It's an appalling industry.

Sara · 3 April 2024

★★★★★ 5/5

Google

Great agents - friendly people, very professional, and very competitive rates. Thank you to the team for an amazing service when selling my property!

Mat · 12 January 2025

★★★★★ 1/5

Trustpilot

appalling and disgusting treatment for our property

We have a listing with this company who has been professional and friendly up to the point of customer visits to our property.We have a carpeted flat and both the agent and the customer did not remove their shoes when showing the flat. What makes me furious was that on the day of the visit it was raining and muddy and yet there was NO consideration shown in removing shoes to access the property.We complained to the branch manager Michael White who apologised and I've just had a 2nd visit from another customer and again NO SHOES removed on access and guess what's going on outside right now.Storm Ciaran.So if my property was going to receive 20 visits, what condition are my carpets going to be in after?Absolutely disgusting and appalling service, it is common courtesy to be considerate of another family's home and yet none was shown and not only that, after having already complained once already you neglect to follow up on it.Undecided yet what to do as I was unable to reach the branch manager.

Vanjo · 3 November 2023

★★★★★ 5/5

Google

I was lucky to have Kuldeep Sondhi as my Mortgage advisor. He helped me throughout in the process of buying a house. He was kind enough to adjust with time and help me with all my requirements and zillion questions. He showed a lot of patience while explaining each and everything in detail twice thrice and made sure I understood. Him would be highly recommended if in need of a good, knowledgeable, helpful mortgage advisor

Anita · 15 June 2019

★★★★★ 1/5

Trustpilot

Warning - avoid this company at all costs

Warning! Fraud! Avoid buying uniforms from this company - at all costs. The company would not refund me - for a product that they never confirmed was ordered, but for which I was charged (I tried to check out, and apparently it worked, although no confirmation was issued). I had to follow up three times asking for a refund, as they did not send the items. Only after I threatened to file a complaint did they take action.The customer service agent, Sarah, made up many stories - about the order being confirmed, about refunding me in 7-10 days, etc. She never apologized. Instead, she responded with excuse after excuse. I'm confident they will make up some stories in response to my complaint. ;) Can't wait to see what she says next! Another excuse!

Prefer · 18 September 2023

★★★★★ 5/5

Google

We've had a lovely experience with one of the staff here (Mimmi), very kind and helpful and actively seeks to help you get a good and fair deal on all of the things you need to purchase a house ^_^

- · 14 February 2024

★★★★★ 1/5

Trustpilot

Kingston Branch

Disappointing. Tried contacting the agents a number of times (on different days) about viewing a particular property, as a keen buyer. No call back or reply to emails. Very poor service and a waste of time for people that genuinely just want to find somewhere to live.

Saz · 19 March 2025

★★★★★ 5/5

Google

Excellent company. Best estate agent experience so far with the team providing very welcome help and support throughout the sales process.

Tony · 15 December 2024